Let me paint the scene for you. Me, my pregnant wife, and my three-year-old son had just spent a couple hours stranded with a dead battery about a two miles from this AutoZone. A kind stranger jumped the car for us and we drove straight to AutoZone. They tested the battery and sure enough it was dead. I was ready to buy a new one. My hand was on my wallet. The employee recommended that I contact the dealer and see if the car was still under warranty. So I drove the car home and the next day my wife brought it to the dealer. It was under warranty and we got the battery swapped for free. It would have cost nearly $200 for a new battery from AutoZone. Thank you AutoZone for looking out for me. read more

Really good and quick service. Got here and waited 5 mins for the guy infront of me, told the guy what car battery I needed and he told me the price of what is better. Not to mention it was free installation if you brought you're car upfront. Really friendly, I think his name was Augustine..? He was really friendly and super helpful. Nice fella to talk to. Replaced my battery super fast and I was out the door. Definitely would recommend and stop buy again. :) read more

Hope to God the store manager, Miguel Contreras, will not be helping you. He is rude and useless. I bought an Autozone battery under warranty and it's failing as stated from AAA that jumped started my car and by the Infiniti Dealer. I called ahead and the likeable Dallas, the parts manager said they are willing to take the battery out of the car as courtesy & charge it. When I arrived, the infamous Miguel Contreras, the store manager had an attitude right away. His condescending tone " Let me speak" and said it's not the battery's problem, it's the Alternator. I told him Alternator was OK by dealer & requested that he just charge the battery or just exchange for a new one. He finally accepted to charge it but WILL NOT be removing the battery. Again, that was not what Dallas had mentioned and Miguel lied about Dallas will not be working today. Nevertheless, one of his employees came out, removed the battery for me and said that was not a problem. Ofcourse, the battery turned out faulty & needs replacement. I was fine taking his attitude as long as things get done. Now here is where I have a problem. I work all that day so I had to send my wife and son back to pick up the car. Miguel started yelling at my wife for leaving the car parked all day and asked her to wait outside the store like a dog. She was blindsided and berated by Miguel for no reason. 1st, they could have told me to move the car before unhooking the battery. Regardless, parking was ample at the shopping center. 2nd, he could have called me when the battery was determined faulty after 2 hrs if it was so Damn urgent to move my car. I had to call 5hrs later to check on status. HOPE THEY GET RID OF THAT MIGUEL CONTRERAS MANAGER so the store is better. I can't imagine how he deals with employees if that's how he deals with customers. At least other google reviews saids the same thing about him, and it's not only at me and my family. I talked to the District Manager, Justin, to file a complaint. I hope he gets rid of Miguel read more

Negative stars because of the small grey shirt cashier who rudely rang me up for a new car battery. He very half-heartedly read the specs of the batteries and when I asked about how long they last, in a very annoyed tone he replies "it says right there on the computer" as he points at the warranty. Okay? First, I'm not even asking for how long the warranty is. Second, do your job and tell me yourself instead of telling me to look at the computer that's facing away from me. To top it all off when I asked for installation for the battery, he said they did not offer the service (in a rude condescending tone I might add) As I walked out I saw another employee installing a car battery for a different customer. Unbelievable that I was lied to by this incompetent worker. It is apparent that this man dislikes his job judging by all the other 1 star reviews describing him. Truly disgusting, utterly rude, and I will be writing corporate. read more

Carlos is an excellent employee and young man. My car would not start and anytime I got near it, opened the door, breathed too heavily around it, the car's alarm would begin blaring. I asked Carlos if he knew what the problem was. He said he didn't, but he offered to help me to take a look. He helped me to diagnose the problem from faulty fuse, fob, and finally to the battery. He discovered the battery was dead and he helped me to get a new one and to change it out. His customer service and professionalism were stellar. Even though he has only been working at AutoZone for 4 months, he possesses a really good mind for problem-solving. I am sure that provided the opportunity, he will only continue to be a great addition to that AutoZone team. Moreover, he is just a nice young man who genuinely enjoys helping others. It is nice to meet people like him nowadays. Thanks very much Carlos! read more

Alex is AMAZING. He helped us and is very diligent and service-oriented, not only with our purchase but all the way to the end in replacing our car battery. When we asked questions he was very kind and patient. A company is with an employee like him makes a grand difference. A+++ for Alex!!! Thanks Auto Zone Temple City! read more

I was helped by Ms. Garcia the manager, she helped me with my belts and pulleys for my car. Mind you I have four belts. She was answering phone calls and helping out another customer all while helping me. She even answered questions that I had while she was busy. She has amazing customer service and I will definitely come back because of her. read more

matthew w. was so nice and chill and helped us a ton!! he knew exactly what we needed and helped out with putting in the windshield wipers. he was just to nice. read more

These guys have always been extremely helpful! Today I went in thinking I needed a brake light switch and luckily I was helped by an awesome guy named Carlos who showed me I just needed to replace all of the bulbs. Not only did he save me from wasting money on a part I didn't need he also helped me install the new bulbs and make sure everything was working properly. I would recommend starting with these guys for your Auto Parts needs. read more

Came in for a battery replacement. Associate accidentally installed it the wrong way, causing a short. After the installation, my radio wasn't working anymore. I told the manager and he refused to help in any way and then pretended that the radio had nothing to do with the battery. I had to go to a different repair shop to replace some fuses and get it working again. The repair shop said I was lucky the car wasn't entirely fried from the mis-installation of the battery. Definitely not coming back to this place. read more

What a holes. Went in there to buy a windshield wiper. The guy behind the counter is talking with the mgr. mgr goes in tHe back the guy looks at me , I say hi, the phone rings and he ignores me. I expect him to say please hold but he starts asking the guy what dies he want and starts looking it up. Don't want my business theN don't need you! read more

Tom T provided great service and very professional. Positive and happy and went the extra mile to clean my new car battery. And carried to my car. read more

The employees are constantly fucking up. They've put items that my wife and I have purchased on seperate occasions under other people names so we didn't get out warrenty. The most recent instance they hand to refund me and charge me a second time which has now fucked up my account. read more

Looking up in the Manuel was really easy to find my part! The employee was really helpful and put on my windshield wipers! Great service! Thank you! read more

This is my number one choice for car parts. Service is always best and staff is very helpful. The store manager Miguel C goes out of his way and helped me out tremendously on several occasions. I'll continue buying from this store based on the wonderful service I'm always provided with. read more

There are some real stupid people working at this location. I came here to get an exhaust gasket. They did not have it in stock and told me it had to be special ordered. So I ordered the part. A couple of days later I came in to pick up the part and I was told that they sent the part back to the warehouse! How do you like that! I then took my business to Oreillys where they had the gasket that I needed in stock! Autozone you failed!!! read more

" very helpful " yeah right. I have a coupon that says " IN STORE OR ONLINE " in bold text, cashier says " online only " bitch where IT SAYS IN STORE OR ONLINE. Lord have mercy. read more

I called this location and spoke to Becky in regards to a particular Rust Oleum trim and bumper paint. I made it very clear specifically what I was looking for. She told me to hold on while she checks. She comes back on the phone about 8 min later and says, "yep we have it in stock. We have it in both charcoal grey and black" I thought it was strange since I called all the local auto zones around my area in Pasadena and they didn't have it. So I drove all the way there which is a 30 minute commute each way. Turns out once I get there they don't even have the trim and bumper paint in rust oleum. A serious waste of my time and a very unprofessional employee!! Once I got there she was laughing and giggling with another customer about the two dogs with goggles on there eyes he brought in. Not a work or business related matter at all. They were exchanging photos on their cell phones while I wandered over to the paint isle on my own. The other gentleman working the same shift was helping out another customer actually doing his job. I waiting around for over 10 min. before she actually came over and asked "can I help you?" But I had already realized they didn't carry the paint I needed on my own. While she was not doing her job which is actually to take care of the customer. All she had to say was, "awe man I'm sorry about that." Anyway I felt it necessary to voice this yelp since I've been to this location before. And dealt with this unprofessional unknowleged women Becky working there. I had a similar disappointment with her regarding a battery coupon before. She mis imputed the coupon I was trying to use. Turns out it can't be used again for 24 hours so I lost the savings at the store right there. Brainless!!! And a TOTAL WASTE OF ONES TIME. Time can't be bought back. I will not return to this location. read more

Been going to this location for a while and everyone is very helpful and courteous. Big 5-Star for Becky Fung she helped me with my battery issue and went the extra mile to help clean the corrosion before changing the battery for me. She valued and put customer service at the highest priority. Great genuine customer service with a cheerful happy attitude is hard to come by and Becky is a great example of both. Keep her happy Autozone she is a great example. Thank you guys!!! read more

Excellent Autozone. I'm sure there are lots of people like me who don't do much auto maintenance on their own -- auto parts shops can be pretty intimidating. But a burned out headlamp is one reason to show up at Autozone, and this Temple City store had the headlamps sitting right in front, nicely organized and easy to find. Hugo at the front counter was awesome. He not only corrected me on the lamp I was trying to buy (it was the wrong one), he volunteered to help me outside and put it in for me. Staff at other car parts stores never volunteer for that; in fact, it usually takes a lot of effort to get anyone to agree to help do that. Thanks, Hugo and Autozone. read more

Really excellent, fast service. I left Pep Boys after they were unhelpful, came back here and they *immediately* found out I need a new alternator for free within minutes. Initially I thought it was my battery. They also helped me find a competitive price with lifetime warranty for an alternator. I had my mechanic call around and was quoted at twice the price. Even he was surprised at the price of the new (not reworked used!) Duralast and at lifetime warranty (the one quoted to me twice the price was only 1 year warranty). Friendly staff. read more

yay.. bought the brake light bulb i needed for my car with the help of the employee there, i didnt get his name, AND he replaced the bulb for me outside in the heat! thank YOU cashier #07!! your assistance was greatly appreciated!! =) i am damn satisfied with this autozone.. may be it helps being a young woman walking into an autozone looking confused lols ^__^v read more

Came here on a rainy day to get windshield wipers. Now, I'm no girly girl, but I have no idea what kind of windshield wipers I needed nor any idea of how to install them. I gave my make and model to the guys behind the counter who looked it up and pointed me in the direction of what I needed. Then, after ringing me up, valiantly got drenched in the rain to replace them for me. I was taken care of here, and it was nice. read more

The employees there are always helpful and willing to take the time to walk outside and help you with your car needs. I went in today to get wiper blades for my moms car and a gentleman named Christopher help me from start to finish, he helped me pick the right ones and even helped me put them on, making my day so much easier and my moms car so much safer. Thank you Christopher for the grade A+ customer service. read more

Months ago I made my first purchase. They had a "sign up for a new account and get $10 off your first order" deal. I signed up for it, validated my email address, and made a purchase of $44. It should have been $34, but the receipt showed $44. I picked up the order via curbside, which was brought out by a man in plain clothes, not even sure if he worked there, and he was carrying the items bundled in his arms, without a bag. He then motioned for me to get out of the car, open the door for him, and he promptly plopped the items in my back seat and walked away. The receipt showed $44. When I checked my bank account statement, I was charged $56! I have been emailing Autozone's customer service over this since January! They say that the 1st order $10 coupon was only valid for orders over $50, even though it didn't stay that anywhere, even in the small print! Fine, but but why wasn't it $44 then? The receipt showed that amount. They asked me to provide a screenshot of my bank statement, which I have provided to them numerous times. Every time I do they respond with "we'll send this up the chain" and then NOTHING! I'll email them again and they'll respond with "you haven't provided us with the screen shot but when you do we'll send it up the chain." Again, this has been going on weekly since JANUARY. My first and only dealings with AutoZone couldn't have gone worse, and the disappointment is still going on. Never again. read more

They didn't have my part in stock but were very nice and apologized, then they ordered it, and helped me out with any other questions I had. 10/10 customer service. read more

Came in to get a new battery, but before I purchased it, Becky advised we go out and test it. So we popped the hood and she noticed my battery terminal cable was loose and the battery strut was too tight which was pushing battery acid out. So she fixed the battery strut and told me I needed to buy a shim to put on the battery terminal so the cable would be nice and tight. So I did and she put it on for me, jumped my car and told me to drive around and come back to check if the battery is charged. If not, I would have to replace the alternator because it wouldn't be charging my battery. Luckily for me, I drove it around and came back to AutoZone and Becky checked my battery again and it was fully charged. Just a loose battery connection!! So lucky! Becky is a real gem at this AutoZone and she will give you all the details and actually HELP you make your car better and more reliable. Oh, we checked my engine mounts too and they were shot, which I suspected, and Becky helped me find a mechanic who could help me out. Outstanding customer service. I'll always come to this AutoZone. I don't know what others are talking about that Becky is horrible etc. That was the complete opposite of my experience. She's great. Perhaps there were just a few misunderstandings. Thanks again Becky! read more

I purchased a 24 Quart drain container today from the local autozone. I had not realized that there was a tear on the top when purchasing and I proceeded to return the item for a refund and the manager then tells me that this was not the way I purchased the item. She was not even there when I purchased the item, but Angie Rodriguez, the manager was certain. The container seemed to have melted in one corner. The container was moved directly from the store to my garage and the car was not hot, not even warm. Although she didn't directly call me a " liar" she was very specific about that. She repeatedly told me there was no way it was purchased this way, and had to have been done within the 5 hours, I have to be specific here as she corrected me when I said it had been 3 since the purchase time. There was no situation where this could have been done by me as it was never by anything sharp or hot. After some more back and forth about how this was done by me. She proceeded to the back, not to resolve the issue but to call her employee about something completely different on my order. While waiting for the refund, I attempted to ask another employee if people typically bring in damaged oil pans and lie about damage. Maybe this is why she was taking this return so personal, and before I could finish speaking she yelled "customers harassing my employees is something I will not tolerate!!" I had simply asked a question, nor was I harassing anyone. I then asked if there was someone else I could speak with which was responded with they typical " oh, I am the manager!." I then requested that she write her name on the receipt for me which was followed with her shoving a pen over to me and "you can write it yourself". You guys make up your own mind but I'll be driving an extra mile to the next store up the street. read more

I tried to order parts online and kept getting error message when picking the option to "pick up at store" I went to store to purchase the items and asked If they would apply the discount that is online because of the error message. I even tried to show the store manager Angie and she told me NO. I told her that that is not customer satisfaction and she told me "oh well." I said I'm going to call and file a complaint and she says "I'll just call the district manager to let him know about what you plan to do" why be so defensive when you know you as a manager are wrong for your actions. Finally got my products only to not receive the reward credit and had to return all the items to be rung up again to get the credit. This is certainly not customer satisfaction and then to ask me to take a survey. Sure I'll take it and give a 1 for everything. read more

I didn't know when this store would open so I decided to check an AutoZone' hours at a different location hoping all AutoZones opened at the same time. Noticing the door was locked, I look around for the opening times. Fine I saw it opened at 8:00 instead. I decided to wait in my car until they opened but this lady that was standing by the car. I thought she was also waiting for the store to open only to realize she works for this store. Excuse me, but I'm pretty sure she noticed me standing there for quite some time. Have the decency to tell your potential customers you'll open shortly. I've worked in customer service before and I would never just keep silent and watch potential customers struggling to figure out why a store isn't open or any other problem. I've decided to move on to another store because of this. Maybe Autozone should reconsider wholly kind of people they've been hiring...? read more

Victor was a great help! Honestly I don't know about trucks or batteries, he was very helpful! They were very busy and he is great under pressure. read more

The worst place I've ever been to. I bought a starter from this place and installed it on my car and it turns out it doesn't work. I had to crank it about 20 times to get it to start once and even then I had to hold my key down for another 10 seconds until it was ready to drive. I drove to the nearest auto shop to have it checked, yup turns out it was the starter. So I ask the auto shop to replace the starter once again and my car now runs great and they did it for cheaper than just buying the starter from Autozone. I proceeded to take the starter back to see if I could get a refund or exchange at the very least and try to sell that online or something, but their machine tested "passed" when obviously it was the starter. Then I couldn't get a refund or exchange, not even for store credit. I'm stuck with a dead starter that I bought brand new and didn't even get to use. I hate this place and I will never go back. The people aren't even friendly. read more

Pretty horrible service. Especially by the girl there named Lucero P. She was pretty unwilling to help me look for what I needed. The bigger guy there that was also working was also talking to customers about "this one fine chick" that had come in earlier in the day. This store always seems to have ghetto employees... read more

Absolutely HORRIBLE service every time Me and my father come here. We came into the store and had a certain code, we knew exactly what we needed to fix the problem we asked the employee, Melissa for our part, she asked what was wrong. We explained the situation then proceeded to tell us we needed to change ALL the spark plugs or else we wont fix it but we told her all we needed was a fuel injector, she started to give us attitude and started waving her hand in my fathers face making comments like "If you dont like my attitude you can leave." And "I dont care ill keep giving you my attitude." And "Leave then! Leave if you dont like my attitude." And things along those lines, we needed 2 fuel injectors each $100. Jeff the manager came out and ALLOWED Melissa to speak to us disrespectfully, still waving her hand in our faces. My father said, "I dont want her here while im trying to resolve my problem can she leave?" Jeff was about to answer when Melissa, the obnoxious little girl yelled OVER Jeff the manager and said "Again if you dont like my attitude leave!" And waved her hand in my fathers face. I work in customer service and you dont EVER treat any paying customers this way, we go to autozone VERY often since it is a block away from me but no one wants to deal with a little girls attitude and dirty hand in their face and with a manager who cant control a little girl with a bad attitude so we will take our business to O'Reilly. We went after this incident and they helped us so quickly and without any attitude and we spent our $200 there INSTEAD of with the dirty little girls hand. Autozone I hope you see how horrible customer service can QUICKLY make you lose loyal customers. read more

I have been here few times for some needs and simple replacements. Staffs are friendly and really helpful on installation and answering questions. Never feel they try to sell something to me or other customers. Never had problem with them. So far so good. read more

Loranzo, was the one helped me to replace my car battery. Very happy with his friendly and professional service.

Great morning service. I don't remember their names. Tall guy and nice lady. Helped me with battery replacement. Also recommended some good wire brush to clean everything, but only when I asked. Wasn't trying to sell me unnecessary crap. I'll be coming back here. read more