My wife car broke down and after changing the battery and it didn't get started. Phi one of the supervisors or manager there assisted me and diagnosed the problem. The fuse has a problem and he is being able to solve the problem for me. Thanks for helping me out guys. I will come back here again and I highly recommended everyone this place. read more

Rude over the phone. Always rude in person. Don't even bother asking for help, they'll treat you like an idiot. read more

I was just changing my battery at Autozone on Westminster and Newland. Vincent Nguyen did the work for me; he had a very terrible attitude I have ever seen before. For example, I was watching him to replace my new battery, then for a while he was just almost walked away, didn't tell me what was going on, finish the work or anything else I needed to wait for. I nicely asked him, "Is it done?". He was unfriendly to reply, "Yes". Wow! If I didn't ask, I might just still waiting for him to get back to do on my battery. What's a stupidly attitude! After he said "Yes"; I was nicely to ask him, "Could you please close the hood? Thanks". He was too cold, "Ask your friend to do it?" Wow! Another mean attitude I have never seen like this. I assumed he's had ... mentally problem, shouldn't be do a job as a customer service. I then talked to his manager, Steven Nguyen, the whole story. He said, "It is a free service". Wow! Because free service that is why I have to see mean attitude? Literally, nothing is free, they charge a battery higher price than other places. I, personally, never go back there, especially see Vincent Pham to do a service. What's a men, Vincent Pham and Steven Nguyen should learn Americans services or go back to VN, where they were belonged to. read more

Some employees and customers were not wearing masks, and there was no social distancing set up in the store. It was like they didn't get the memo about the pandemic. This is why I'll buy online more now. read more

Would give it 0 stars if I could, very rude employees. Not a smile or "hello how can I help you." went in looking for a paint to cover up a scratch and went to ask the guy if the one I picked was a good one because I had seen good and bad reviews and wasn't sure. He tells me, " is that the color of your car? the color of the cap is the color its going to come out", in a very rude tone and then just walks away. Like I asked if the brand was good & will do the job, I did not need your rude attitude. Then later the lady at the check out also had an attitude and never once smiled or had a welcoming face. Never will come to this autozone again, I get that people have bad days but if you constantly have an attitude like that then maybe you shouldn't work with customers. read more

These guys here are amazing! Came here to buy a sensor for my car and didn't expect the service I would receive! Larry sold me my sensor and offered to take a look at my car for me. Much to my surprise he also offered to put in the sensor for me right then and there...and even though he wasn't able to put it in (due to lack of supplies) I am so very thankful! I've never had any sales rep go over and beyond just to make my visit so amazing. I am very glad I went here and will definitely be returning for my future car needs. Thank you so much Larry for my amazing experience at Autozone! read more

Really pleased with this location. My mother's battery died and she was whip-less for a couple days. I called Pep Boys first and they wanted to charge me $15. Good thing I decided to call Autozone cause they only charge $free.99. I stopped on by and they even helped me take out the battery cause I didn't have the proper tools. Came back in a few hours and they had the battery fully charged and tested as good. Popped it back in and I was on my way, I wisely spent the $15 I saved on some cheap boxed wine to celebrate the successes of the day. read more

I went here today because my car had a battery problem . They are very polite and get the job done quickly ! They even tried to direct me to go to my dealership to get it changed for free but I didn't want to go through the hassle of driving over there and dealing with them. Anyways , they changed my battery for me less then 30 minutes ! I'll be sure to come here every two years read more

Horrible customer service with employees that have minor knowledge in cars, first time I have had bad service with autozone. Employee gets angry if you're not knowledgeable about cars or parts. read more

Beware of this guys i was there i bought a battery let than 8 months ago and this month i started having problems with it took it back since i had purchased the 2 year warranty they tested the battery and yes it was bad i had my recipe with me and some how they said they couldn't find me in the sistem the manager Ramon H said he wasn't going to do anything but he could sell me another one implying under the table i said no and told him i had my recent and i was going to call their corporate after arguing with him and another employee he said ok give me the recipe again and some how he did find me this time this guys are shady be careful i will still report them to their corporate office read more

We went in to test the battery on my Gfs car and were helped by the most professional, honest and down to earth employee named of Christian A. He explained to us that the battery would need to be replaced because the one she had wouldn't last her much time. Not only was he helpful in explaining to us the first time we went in he was also very helpful with replacing the battery for us. If you want quality honest service go to this auto zone and ask for Christian. He's very knowledgeable and easy to talk to. He's really there for to help out the customers. Thank you Christian for helping us out! It is employees like you that go above and beyond for the costumers that make us want to come back to your business. read more

Great customer service. Make sure to ask for the manager Larry. He knows what he's talking about and really wants you to save money in any possible. He's knowledgeable, friendly, and did the car repair himself. Great management overall. Will keep returning read more

AutoZone - Great service - Auto Parts & Supplies Near Me - Westminster, California

Never in my life would I ever leave a negative review for Autozone, as this is my goto place for any auto needs, but unfortunately the manager Phi at this location had forced me to. Normally, when i purchase a battery all my life at autozone an employee would help me install it since I don't know how to. But this time he threw the wrench on the table and a "fix it yourself" was thrown in my face and the manager states that don't expect them to do it. I said all of the other Auto Zones that I have to in my life have always helped me with installation with zero hassles and helped me with great customer service unlike what he did giving me an attitude like I came into find problems. I didn't give him a hard time. If I knew how to I would have but I didn't! So I asked again why he couldn't help me and Phi rudely told me that none of his employees knows how to replace batteries and that I should go down the street somewhere else and buy the battery somewhere else. So, I left and traveled down the street to a different autozone where I was greeted by employees who actually want to help. I bought the battery there and they installed the battery right away got me out of there in less than 5 minutes, how it should have been the first time. Definitely go down to that autozone! They were so polite! Especially the manager fidel he helped us with what we needed like all the other times I was at autozone. On top of that this guy Phi was a manager! I am so upset that they don't want to help their customers and on top of that tell us to go somewhere else because they simply don't want to help us with putting it in! I will be calling Autozone corporate about this! Unbelievably horrible service and makes Autozone look bad. read more

I called AutoZone in Westminster by my house, Saturday morning. I checked stock on some Filters needed for my Diesel truck. They had one in stock and had to order the 2nd one. I asked how long it would take to order? Cause if it would take to long? I will just get it somewhere else. The guy told me he would have it Monday! No problem, I prepaid for both filters as required of me. After paying he said? now he would have it on Tuesday. Not happy with that, But I already paid so I thought I would just deal with it. Tuesday I go to pickup the order. They told me it's wasn't ready yet! I said when I ordered it the guy told me it would be here Tuesday. They told me NO! it will be here next Monday! So, now I have to wait 6 more days. I am now really NOT happy! So, I wait the 6 days and call in on the day is was suppose to be there. They said yes it is here now. I asked the guy when did it come in? The guy says 3 days ago! WHAT? Why didn't someone call me to tell me it was in? The word Customer Service does not exist at this AutoZone. They need to train their employees beyond just looking up a part in a book. This sort of thing for me is unforgivable! They cost me money and time! I will not ever be going back to AutoZone in my lifetime! They also must not read their reviews? Cause, none of the reviews, are good! As a business owner myself!! This would never happen in any one of my businesses ever. If it did those people responsible would be immediately re-trained or let go. read more

One of my headlights went out. Vincent helped me with it and I was back on my way! Thanks Vincent!

The Mexican girl was extremely rude at the counter. I went in there just now to ask her to have someone look at my car because one of my headlightlight was out and she told me flat out she don't have to ask anyone to help me. That they only offer courtesy help and that they don't have to help. how the heck do I know what I need if they don't go out there and find out what I need for my car so I can buy it. Never going there again. They should fire that girl for lack of customer care read more

Super helpful. Nissan Garden Grove sent me here when they couldn't figure out which wipers I needed for my Murano. These guys got them right away and installed them and made sure they worked. Thanks! read more

I've been coming to this location for 15 years now, most of the staff have been here longer than that so they really have a high level of knowledge. I've always had great service and good experiences so this is where I always come for parts! read more

This is absolutely the worst autozone I have ever been to. They are not friendly and don't want to help you in any way shape or form. I recommend no one go here. If I don't have anything good to say, I normally don't say anything at all, but these guys are lazy and don't care. read more

Worst customer service ever. Bought a jack here and when I brought it back my uncle told me that wasn't a good one so I came back to return it the next day. When I got to the store they told me that I can't return it because it hadn't been used. I was like what the heck I haven't even open the box which was all tore apart and they used tape to wrap it. I told them I didn't even open it and the guy said " don't like to me, you can't return something after using it" . Seriously what the f**** . Pls check your f*king product before selling it to customer before calling them a liar. Will never ever come here again read more

I love this place. Vincent Pham who help me beyond the call of duty. Help me find the right battery. Provided the tool then he decided to help me install it because I have my baby with me. What a great guy. Thank You. read more

Phi is awesome. He assisted me to buy rear mirror glass at much cheaper price compared with full replacement. I asked him if I could bring it outside (wihout pay) to try it on my car to see if ot fits or not. I ended up buying the cheapest one since that fits the best. Again, Phi is the best Autozone employee ever read more

Best auto experience in a while! Even helped me put on my windshield wipers! Thanks John :)

I just had the best experience at AutoZone on Newland and Westminster. The nicest man Timothy went out of his way and was very helpful, went above and beyond to help me with my car. First he helped me put oil in it & then the coolant. Then when it was leaking from putting the coolant he looked around till he found the problem. Then tried to look up the part that I needed to fix the problem. When they didn't have the part he called around & tried to find places that did. When that didn't work I had a mechanic friend come and help me he let us borrow tools got us water & was just very very helpful. Best customer service I've ever had. I appreciate Timothy's kindness & helpfulness read more

(Raffy) Employee or Manager has a real bad attitude. Bought a Oil Filter remover, opened it to try to open oil filter but did not work. Returned it the next day, opened but unused, New unscratched. First comment from his mouth. "Atleast Tape it". I said excuse me? Im trying to return an unused item that did not work. He says "atleast tape it!" with a face gesture and attitude problem. wtf?? I just walked out before things got out of hand and left item and my cash receipt. I use Yelp for food and store lookup w/reviews. I rarely comment. I had to create an account because of this ^$%#@%#$#@!#% guy's attitude and words. Buy it if you need (not my money). But dont expect nice returns, just my 5 cents. In fact, I went to Walmart and it was waaay cheaper.. dont beleive me, go check it out urself. Cheapest 5qt oil there is 25 bucks. Goto walmart, same brand, 16 bucks. read more

Went in with a A/c recharge kit to obtain the refund and purchase another one. Yeah not happening. Lot a customer to this store.

What made me come back to this location and made me a customer was, Christian A. He was the customer service guy who helped me with my car problem and answered all my questions. I wasn't sure if I needed a new battery or had a bad alternator. I had stopped by another AutoZone near Westminster/Goldenwest to test out my battery and they weren't friendly or helpful. So I went to this AutoZone instead for a second opinion (being that it was only a few minutes away). Christian not only tested my battery but took the time to answer all my questions and had such a great attitude. I wasn't sure if my extended warranty for my car covered a battery so I left. Turns out that my extended warranty does not cover a battery. What made me come back to this specific location was the professionalism, the great customer service that Christian gave to us, the first time I stepped in to check my battery. I am a 100% customer service believer. And that's exactly what I got here. 110% customer service. I purchased a battery from here and Christian changed my battery on the spot. Checked my alternator. And answered all my questions. This type of customer service is what makes people come back to certain locations. You never know who's going to assist you and what type of service your going to receive. I'm glad I came in to this location to get a second opinion. It's the help that I received from Christian that made me a customer to this location. There's many AutoZone, but it's the customer service you receive that makes you come back or never return. I'm definitely coming back to this location. Great prices, superior customer service from Christian A. Definitely coming here for all my car part purchases. read more

I went in last week on a Sunday ,because my brake light was stuck on (even when i wasnt in the car ) i had to work the next day and really was trying to figure out what would cause that, so i walked into the Westminster Auto Zone. George waited on me,and was not only friendly and professional,but had heard of this before..and said its probably just you relay switch or brake cushion..he took at quick look at my brake pedal and my cushion was gone...part was only $7 and thats what was wrong with it...he could have easily sold me an expensive part that i didnt need ,especially me being a woman and not knowing much about cars..im truly impressed to find such honesty ,integrity and professionalism in employee George! and also took the time to look at my brake pedal,and immediately knew what was wrong...kudos to George and Westminster Auto Zone!!!,,,a place you can trust,friendly ,professional knowledgeable ,and open late on Sunday! no reason to go anywhere else :) Thank you George and Auto Zone! read more