Robert was beyond helpful, not only was it quick and easy he let me know about future issues ahead of time. I couldn't ask for a better auto zone experience. I will definitely be back to see Robert! read more

I stopped in because I thought I needed a new car battery. Wallace was a life saver!! He helped switch out my terrible corroded battery for a new one. His patience was commendable and he was so nice. Highly recommend this location, the staff are really great and they know what they are doing over there! read more

Had a new Battery Put in my car. The staff was great. James really knew his stuff. I will definitely be back. read more

So I noticed I had a saggy under carriage plastic cover. I went in and was greeted immediately by James. He was quick to listen to my problem and walked me over to the exact part I needed, a body bolt and receiver clip. Her rang me up grabbed a 10mm driver and went out and made sure it fit. This is the kind of service that keeps me coming back to this location. James is a top shelf staff member of there ever was one. read more

AutoZone - Body Bolts 464180 - Auto Parts & Supplies Near Me - Woodbridge, Virginia

Rob aka "Donut" was a great help! He told me exactly what the problem was, with my Jeep! In what to me seem like the end of the world, Rob reassured me that the problem was an easy fix, he even examined the car and told me the exact parts I will need for the fix. I highly recommend anyone to come to this Auto zone and ask for Rob! read more

Went here looking for an O2 sensor. James and Robert were incredibly helpful! They got me the right parts, recommended the right/best tool to get it installed, and were very respectful and honest throughout the process. Definitely recommend this store, and these two gentlemen. read more

I am ticked off at AUTOZONE! I purchased an after market upgrade headlight, only to have the receipt fade to a state of unreadable nothing! I had the same experience with ADVANCE AUTO receipt which was to carry a Warranty. AUTOZONE on Minnieville Road & Dale Blvd sales lady told me they have no record of my sale not even 6 months old. Incredible! Bill Lehman read more

Demarco was patient, helpful and went out of his way when I needed a new battery. One terminal was badly corroded and he replaced both while showing me what he was doing. Glad I came to this location! read more

HUGE shoutout to Susan and James for their exceptional customer service! I called tonight because my headlight blew, Susan answered and confirmed for me that they had the part (as well as other variations, they have tons in stock) so I left the AutoZone I was at to come here. On arrival, James greeted me, assisted me in finding the part, and installed it for me just like that! Thank you both so much for your kindness and attention, you will always have my business. read more

I had a front headlight out on my 2019 Kia Sorrento and decided to take my SUV in to see if I could get a new bulb. The manager that was there between 12:30 to 1:00pm on November 4th 2023 came outside with me to check it out. He checked under the hood, removed the headlight cover, and adjusted the bulb . The light came on, and he saved me money and time. I want to thank him for going out of his way to help me. He was a great example of what excellent customer service should be. read more

I Was refused service, I arrive at 8:25, they close at 9:00, I asked if they could check my engine since my engine light had turned on after I had to jump start my car the same morning. I work 12 hrs shift and went straight their after work since no other place is open at this hour and in the morning I'm already at work by the time they open. she told me they were about to close , and that she was alone when I could hear 2 people and see 2 people organizing in the back. if I arrived 15 min before close I would understand but I arrived more than 30 min prior to closing and the store was empty, I would have understood if they were full of people as well, Im sure their personalit's are nice but the lack of willingness to help was not appreciated. read more

Even though this store is close to my home, I doubt I'll be back. I'd rather fight the traffic at Walmart than deal with the terrible customer service and the fact that they will sell you the wrong part even after taking your vehicle information! I need a bulb for my vehicle and stopped in to get one. The guy running the counter seemed like he was super busy even though there were no other customers. I gave him my vehicle make and model so he could look up and get the size I needed. I bought it and left. The weather was bad so I didn't change it same day, and when I did finally get a chance, it was the wrong bulb. I return it, and the same guy tells me I need to pay attention and make sure that I'm getting the right one (even though I had asked him what the computer said I should get and he picked it out!). He did an exchange and gave me the difference on store credit because I had lost my receipt, which was fair (although I was being refunded a dollar less than what I was charged). He gave me my items and said have a nice day, so I walked out and got started replacing the bulb only to be asked by the man to come back inside because they weren't done according to the manager. The manager was extremely rude. He acted like he was being bothered by my presence and like the entire mess up of the transaction on the computer was some how my fault and began making comments and remarks about what needed to be done to his employee. The whole thing was very unprofessional and makes me not want to go back there. read more

ABSOLUTELY INCREDIBLE CUSTOMER SERVICE FROM KALAH G. We were in the middle of a road trip from Pennsylvania to Louisiana when our engine wouldn't turn over. After a jump from AAA, we drove it to this Autozone. Prior to leaving, we had everything checked by Firestone in Scranton, Pennsylvania and they claimed everything was fine. When we arrived here, Ms. Kalah informed us that our battery was in terrible condition and that there was battery acid corroded onto our battery. Not only was she incredibly kind, she spent extra time and effort removing the corroded bolts and battery from my car. This was an amazing experience and such a light in the storm. Thank you Kalah!!!!! read more

The person who helped me was Thomas. My Mothers car battery had died and he helped me jump start it and then when we drove it back to Autozone, he helped me get a new battery and even found that the battery in her car was to small for that vechile and got me the right size. He also helped me purchased it and installed it outside. Top Notch all the way. Thanks Thomas! read more

My fiancé bought a filter that isn't compatible with his car so he went to this Autozone which is less than 5 mins away from our home to return it. He arrived at 8:45 to just return the filter and one of the guys at the register told him that he wasn't able to return the filter b/c they pulled the register. Another guy then went ahead and said, "yeah there are 13 mins left." Idk where they do that at where they pull the register 15 mins before closing but it was a simple return. My fiancé will be back tomorrow and will ask to take a survey. Very unprofessional. read more

I came in asked for service, my check engine light was on and the man with the hanging gut and the cancer stick in his mouth told me that he was not a mechanic and that he would not help me store 12409 read more

Had to replace my van's battery, which I've done several times, but just kept running into isssues with it. Raphael was extremely helpful with getting me the items I needed. It made the 90 min project, that should have been 15 at most far less frustrating. I really appreciated his help. This is definitely my go to auto parts' store in Woodbridge. read more

Peri was very un helpful and not willing to help me as a customer, he just suggested i find my part else where. Autozone always has higher prices but after this experience i will ho where peri suggested atleast other places will want to help a customer read more

Ferris helped me out. Great customer service and knows what he is doing. Got in and out quickly with his help!

After a morning from hell, my car wouldn't start. I was able to get a jump and drive to autozone. Jonathan. the shift manager, went above and beyond to help me get my car back and running. Replacing my battery wasn't easy, but he kept a smile on his face even though any other person would probably have given up and turned me away. He was patient, knowledgeable and personable. I'm so thankful for his service. read more

I cannot remember who exactly I talked to, but he was very helpful to my needs. All I needed was certain stuff to replace my spark plugs, and they were able to help me out with everything I needed. The store was very clean, and the staff were very knowledgeable. Thanks! read more

Great customer service this morning! My daughter purchased windshield wipers at AutoZone in Lakeridge yesterday and was told by the lady behind the counter that any 22" wiper will work. She asked if they installed them and she said they did not. She also did not receive a receipt. We tried this morning to put them on and frankly, couldn't figure it out. Went back to AutoZone in Lakeridge and they were wonderful. They realized that she had purchased the wrong windshield wipers yesterday and exchanged them, then installed them for us! The gentleman that helped us this morning was incredibly helpfu! I'm only sorry I didn't get the gentleman's name to properly recognize his incredible customer service today. Thank you! read more

Parking lot is not really great. Small parking space and busy since its next to 7 eleven. They need more parking space. Other then that it's good. I don't have to drive to Potomac mills mall area. Staffs are pretty cool. read more

Went to this place an hour before they were to close. The lights were on and the door was locked. Also someone had conveniently removed the hours sign. As I stood there, the lights inside went off. The girl sitting in the car next to me I can only assume was the employee's ride. Extremely unprofessional. read more

I had to go here the other day to get two items. The person I was really kind to help me find what I needed. However one item didn't work as I came here tonight to return it and their system is down and so the store is locked. Two employees saw me waving at the door to ask them when the system would be up, and yet did not have the courtesy to tell me when they thought their system would be up. All I needed was an idea what it be 5 minutes or would it be tomorrow so I could wait if they were going to be open in a few minutes. Eventually they did open the door as the lady had to come pick up a part that she had already paid for so they gave her the part. But you would think courtesy would be they could come to the door and at least answer the simple question that I had instead of being rude by looking at me and pointing to the sign and continuing on with their business. The gentleman who did open the door said I could go to another store or reminded me that the sign said they're not open. I feel it rude for customer service to not at least acknowledge somebody at the door. The gentleman waved to me good luck gave me the thumbs up. But it seems like they did not care to make a local customer respected. As for the item I was going to return, it is because I could not get it to work and I was going to ask them if they could help me figure out how to make it work. But because of this rudeness I'm just going to return the item and not try to let them have that particular business! Additionally, when I called them nobody answered the phone. I called back a second time a few minutes later and the phone was saying it is out of order. So that is a little bit odd as well. Even though this place is less than 2 miles from my home I will not be going back to support this particular store. I realize they were following a policy by keeping the door shut, but at least they could come and acknowledge me since I was at the door waving. In my job where I do customer service as well, I often work out of hours and do things that are an inconvenience to me to help the customer and they should give you the same courtesy. read more