Waiting over an hour to get my cat BACK. They said they were going to refund me $80 and only gave me $43 back. Won't give me an itemized bill. I do not recommend coming here ever. read more

Horrible horrible place I have been here since 9:30 it's now 1:15 and still no looks that we will be next. They say they don't go by appointment they go by who gets here first but I have seen a couple of cars that came and went. Already talked to them, called them and still they tell me to wait. My dog is throwing up in the car because she doesn't have the strength get up to get out. I called again and until I yelled that my dog has been throwing up in the fucking car and fainted a couple of times they said they would get a fucking tech out to see my dog. Fucking bullshit. They said they go by fucking emergency but my dog is just throwing up and fainting. But I guess that's not A FUCKING EMERGENCY. read more

Re-posting because my review from yesterday disappeared! ============================================= I have been a resident in the Antelope Valley for 18 years, and dog owner even longer. As pet owners know, things happen and trips (both planned and unplanned) to the day vet and animal ER are just part of life. And needless to say, my dogs and I have seen multiple veterinarians and been to multiple veterinary hospitals in the valley over the years. The care provided by Dr. Sandhu and his staff at the AV Veterinary Center is second to none! Dr. Sandhu is competent, professional and compassionate. He works tirelessly to provide the best care possible to all the patients. In the numerous visits my 11-yr boy and I have made to see Dr. Sandhu, he has always been thorough in his examinations, discussions regarding treatment options and post-hospital home care during recovery. Take our last visit, for instance. It was over Memorial Day weekend. The hospital was definitely busy, I observed at least two truly critical emergency cases walked in the door while we waited in the lobby. Knowing that cases were triaged, I was prepared to wait and was surprised when Dr. Sandhu came to examine my boy quicker than I anticipated. He was fitting patients in between surgeries! After a thorough examination, and discussion over the symptoms and history (my boy had an aggressive cancerous lesion removed from his elbow several years back by his day vet), he ordered X-rays. Then after another round of surgery, he came out to discuss X-ray results and treatment options with me. We agreed on surgery to remove the lumps and send tissue samples to be tested. My boy was hospitalized for a couple of days, due to his age and coming out of anesthesia rather slower than usual. As far as the hospital facility goes, I am appreciative of all the state-of-the-art diagnostics AV Veterinary Center has to offer. Modern diagnostics, and the capacity to perform them, can save precious time and potentially a pet's life as timely and accurate diagnosis is necessary for proper treatment. Not every facility in the Antelope Valley can offer this. Erik, my first boy, unfortunately died of DCM-induced congestive heart failure while waiting for ultrasound to be performed the next day (technician coming up from LA as our day vet at the time did not have that capability at his hospital and Erik was not suitable for travel)... Last but not least, the 24-hours, 7 days a week, care provided at the AV Veterinary Center. There are always veterinary techs and staff members at the hospital, monitoring the pets, taking vitals, and moving them as needed. My boy was never alone whenever hospitalized. This makes a world of difference! Murphy, another boy of mine, sadly died alone, in his crate at his day vet's over the weekend (he was hospitalized due to Parvo)... because day vets do not have staff manning the hospital after hours... I vowed this would never happen to another dog of mine. I know some complain about the cost. Yes, pet ownership is not cheap. Medical care is not cheap. I have to work for a living and do not have unlimited funds. However, when the competency of the veterinarian, diagnostic capability at the facility, and round-the-clock care are factored in, then cost is the same, if not cheaper, than most day vets! I am simply just grateful that I can bring my boy to Dr. Sandhu! He'll be our day vet now that preventive care is offered at AV Veterinary Center! read more

We brought my chihuahua here on Sunday because we believed she had an ear infection. I understand it was not emergent, however maybe 1 of the 6 animals in there were actually emergent. When we first arrived a lovely woman was sitting in there, and said we made a great choice to bring our dog here and that they were "the best." This put me at ease. I am pretty picky about the care my animals receive, since veterinary care is not cheap, and because I love my animals more than normal people (subjective, I know-but you get the point!). We waited over an hour to be seen (others that walked in after us were seen before us- but I wasn't mad because I assumed they were emergent. We finally got called to a room, and the tech came in and wrote down a chief complaint. 45 minutes later, Dr. Sandhu came in, looked in her ears, and said it didn't appear to be an ear infection, but would take her in the back to look with the scope. He also did a simple MSK exam, and left the room with my dog. After 40 minutes of not hearing anything about the whereabouts or status of my dog, I asked. The tech came out and said he was still needing to take a look, and would let us know. After about 10 more minutes, the tech came back and said no ear infection but it appears she is uncomfortable, so we are going to give her a kenalog shot and some ear wash. (Kenalog is a cortisone shot for allergies...) To my knowledge, no temp had been taken, and I am unsure if my dog even got an injection or was checked out at all in the back, as Dr. Sandhu never came out or explained anything to us. I am a nurse, so I understand how ER's work.... but I also understand the basics of customer service. My dog is still not acting right, and we are having to go to our regular vet to figure out what is going on. Overall, I am very dissatisfied with the care we got here for a simple presumed ear infection. Maybe for emergency situations they are better, but we won't be back here. read more

We had just arrived in Palmdale to visit our daughter when our Golden Retriever started showing signs of bloat. Evidently, he drank a large amount of water when getting out of the car after a 3 hour drive. To add to this scenario, my daughter's new puppy was jumping all over him and vice versa. Thus, the "perfect storm" was created and he immediately became very sick. We looked online and saw the positive ratings from the center and rushed him in. Thank goodness we took him ASAP, since the outcome of bloat is usually fatal. We saw Dr. Maria Abalos immediately upon arriving and she described the surgery that was needed. She acted quickly and explained everything to us. She called us when the surgery was over and fortunately, the outcome was good! She literally saved our 7 year old Golden and we could not be more happy. How lucky we were to have found this place and just in the nick of time. We picked our dog up two days later and took him home. Bloat happens so quickly and large dog owners must be aware of this condition. We cannot thank the helpful staff and Dr. Abalos enough. I don't understand the negative reviews because in my opinion, AV Veterinary Center acted in the most professional manner and saved our dog. I would give them 10 stars if I could! They also informed us of the costs ahead of time and there were no hidden charges. Kudos to AV Veterinary Center!!!! read more

I will never take another dog here. This place only cares about money. They killed my dog. They lie to you and try to cover up their mistake. They deserve ZERO stars. You can take your perfectly healthy dog there and they will find something wrong just to get in your pocket. Years ago this place was good, not anymore. read more

Don't even know where to begin . Took our four month French Bulldog on an emergency basis to this veterinary center. I don't even know where to begin. The staff was ok. However the veterinarian my puppy saw was Dr. Maria Abalos. She was absolutely amazing. So very knowledgeable. She was so professional and knew exactly what my puppy needed. Best vet si ha e been too! read more

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Whatever little.immature girl they have answering phones today, 6/11/21 at 1:00am, decided to tell and talk over me while I was trying to explain my situation as the dog was having uncontrollable seizures. She proceeded to cut me off, talk over me then tell me I was yelling at her. Excuse me you little considerate little female dog, do not tell me I was yelling, when I'm trying to explain a dog having uncontrollable seizures... If you can't handle your job of answering phone calls of pet owners who call about their dogs at 1:00 in the morning who are in pain from seizures, then look for a new job. Totally unprofessional. From the Head Vet being forced to vacate for malpractice, to this, it seems the millennial receptionist staff can't even handle a phone call from a pet own who's pet is in pain. Grow up or go work at McDonald's with the other teenagers who can't control their temper. Hire professional people who have customer service skills to handle distraught pet owners who WILL after hours about their pets. read more

I am so thankful for this awesome group of people at this hospital! I came home from being out all day and my dogs had gotten into a forgotten unopened package of poppyseed muffins. I immediately rushed them to AV Veterinary Center. Upon walking through the door I was greeted with friendly smiles. When they found out my reason for coming in I was instantly taken back to begin treatments. My dogs are doing well and we are resting at home as I'm writing this. May I also add that they got me home in time to finish watching the superbowl!! Truly thankful for everyone at this hospital! You guys are awesome!!! read more

My dog had got into a bad fight on Sunday and we immediately rushed him here. They said he was going to have to get surgery to clean out his ears since there was dirt and inflammation in them. He had to stay overnight to get it done. They also didn't inform us in when he was actually going under for his surgery and didn't tell us until 2 hours later that he was ready for pickup a long time prior to that message. They didn't tell us what the surgery was actually going to do but he came home with staples all underneath his head and face and horribly swollen. He was home after surgery Monday and Tuesday then DIED on Wednesday. I paid $1500 to put my dog through the worst pain and then DIE two days later. read more

I went there this weekend and witnessed the worst treatment of large breed dogs. I ened up leaving after the staff was specifically treating my emotional support dog that is a formally trained pit bull mix. I witnessed the staff treat other big breed dogs specifically pit bull mixes the same way. This place is the reason breed specific legislation exists. We ended up somewhere else today who at least treated myself and my dog with respect no matter what his breed was. Do not bring your dogs here. read more

While on vacation. our senior cat got sick and needed 24 Hour care for a few days. She was cared for and received the critical care she needed. Everyone (the front desk, technicians and vets) were caring and helped our cat and us get through this situation. Remember, this is an emergency hospital so be patient. read more

I'm not sure how this place is still in business, but they like to throw around the fact that they are "the only emergency vet in town" so they're profiting off of that alone. Let me first say how upset I was to find out that they are not a 24 hour hospital. They have a doctor/vet on shift only a few hours out of the day/night so they will send you home or not take any emergency until a doctor is in. Maybe you should hire for more doctors to fill different shifts? Just a thought. Secondly, the staff is awful and completely rude. I had to take my 7 mouth pup in for an emergency surgery to get his broken/bleeding nail removed and the staff were extremely rude and short with me. They tried to tell me that my bleeding puppy wasn't an emergency. I'm also convinced that the doctor should have their license taken away because after 8 hours of holding my puppy they drugged him up so much that we had to check if he was even breathing; he was completely lifeless and couldn't even keep his eyes open. Not to mention he peed on himself because he couldn't walk or even stand up. Of course, once they got their $800 from us, they didn't care about the well being on our puppy. We had a "follow-up appointment" 48 hours after the surgery and they just took him to the back for literally 2 minutes and brought him back out to me and said "he's fine". I could not believe how money hungry and insensitive this place is. Another reason I hate this place is because I witnessed the staff treating an older gentlemen with disrespect. He came up to their door pleading for help because he thought his poor baby kitten was dead and they left him outside (in the heat) for at least 30 minutes before they came out to get his card info so they can charge him to dispose of the body. They didn't even care to check over the cat or anything. Just left the dead cat outside on the ground while the older gentleman cried over its lifeless body. It was heartbreaking witness. This place is disappointing and disgusting how they treat animals and their owners. I hope they get turned in for all the wrongful things they've done. read more

I have 2 older pitbulls and despite them being old they always get in some sort of trouble and this emergency vet is the only place i bring them to. I recently had to bring my dog for what i thought was a cancerous mass...turned into a 24 hour stay because the mass ended up being an infection and it had burst. From the dr to the technicians to the girl at the front....i really appreciate them always taking great care of my dogs. The technician last night even sent me pics of my dog with a text saying goodnight mom. It was so sweet of her. I wish i got her name. Long story short thank you ladies and the amazing dr for making sure Clyde was ok. It's very hard to leave your dog with others but i always feel like my boys are in good hands. read more

Waited from 10-1230 to be told my dog couldn't be seen because she wasn't critical enough. My dog was never assessed for them to even say that. After waiting, I was told they couldn't see her today or tomorrow. Mind you, my dog had been vomiting with bloody diarrhea for multiple days. Found a hospital in Pasadena where she was taken immediately into supportive/palliative care. Turns out she has a severe hemorrhagic pancreatitis and bone shards in her digestive system. Thank God I didn't wait around for this place. read more

We took our Cane Corso there on Tuesday night after being given the run around and sitting out in our car in 30 degree temps from 7:20pm until 3:15AM were given a estimate of $6900 for surgery. We were also told if we left her there they would charge $500 to $1000 for just oxygen . We took her home and she spent her last night with us loving on her. Took the next day to another vet who was able to review the paperwork tests from previous night and new blood tests and ultrasound discover her spleen has already ruptured. Needless to say Sunny took her last breath with us comforting and loving her. I do not and will not recommend this place the also sold us pain meds for over $200 that were never used. As I now see we are not alone with lack of respect and knowledgeable treatment read more

Regarding my last review, I did want to add that the young doctor who was there when we were saying goodbye to our dog was very compassionate....on the other side, "Lily J" answered my last review and said to call the vet office to discuss (the horrible incident of my dog's seizure and subsequent death after being at AV Vet). The vet office said that they didn't have a Lily working there and had no idea what I was talking about. I explained to her "Lilly J" and the title that it showed on Yelp and she verified she did not work for them. It took a lot of courage to call and drag this all back up, what the....... is going on? Lilly J....I hope u read this. I thought u were legit - if you are, why don't they know what/whom I'm talking about??? read more

I love the crew here!! 3/4 of my pups have needed some kind of procedures... From knee surgeries, fight repairs (dogs will be dogs), small bowel obstructions... You name it and my dogs love to spend my money! Dr. Sandhu has always been awesome and understanding. And the vet techs and assistants are the best!! Kristen, Danielle, Lynn... I could go on and on... The love they show my pack is incredible. My mom's chihuahua was also in a structure fire and required a nearly 2 month stay. Alyssa showed her love the entire time and totally went above and beyond, but so did Kim and everyone else. I keep going back because they're like a family and my pack LOVES them... A little too much if you ask me but I love them!! read more

Dr. Sandhu is the only vet we will take our fur babies to. His kind and gentle spirit with animals shows in his care. He has saved the lives of 3 of our dogs, once when another vet causes serious injury to our little boy, he almost died. Dr. Sandhu and staff responded quickly and he's alive today! When I find injuries wild animals he always helps me care for them. I love this office and will never go anywhere else. I refer everyone I know here. read more

AV Veterinary Center - A wild rescue Dr. Sandhu took in after I found him. Thank you Dr. Sandhu! - Veterinarians Near Me - Lancaster, California

I am writing you to tell you what a horrible team of people you have at this Vet. I've lived here 62 years and I know many people. I am letting everyone know what you did to my Grandaughter and our family. We brought our very sick dog in to get euthanized, we had him 13 years. The Best dog ever. We went back and forth on what to do because we didn't want the ashes in our Grandaughters room. Berry was her dog. So we chose to get the paws. My husband went to pick them up after they said they were ready. Only for them to say they weren't made. They tried to tell him he didnt want them, but why would he tell the tech he did want them and pay for them. She left for a while came back and said there was some confusion. They refunded his money for the missing paw prints. But where does that leave us?? We aren't okay with this. How do we fix this?? These people act like they care, but they are reckless and they don't care one bit........We are broken hearted and my Grandaughter has been in her room all day. You people should have more respect for people and their animals. Berry loved us he would have wanted us to have a keepsake of him!!!!! read more

This vet is super expensive and the customer service is horrible. You will call to check the status on your pet and they will give you the excuse that "we are doing a shift change".... 4 hours later no phone calls are returned as promised. My dog had to stay for a overnight stay and his kennel was full of his blood and this got me so mad! Paying over $700 for overnight stay and they can't keep his kennel sanitary. For any emergency visits, beware! Your looking at a $600 security deposit just for them to look at your pet! Nothing that they did to my dog helped him! read more

On 06/28/2021 My girlfriend and I took our puppy Nala, female siberian husky 12 weeks old to AV Veterinary Center as they were the only place in antelope valley who apparently was not over booked and is taking in new patients. Upon arrival we filled out contact information and informed the person attending what symptoms out pup was going through, they deemed it an emergency situation and told us we would be waiting in the parking lot for two and a half hours until the Vet can see Nala, we were also told that "we were not allowed to leave the parking lot or the vet would not see us and we would have to start all over again". We waited a little over two hours for the vet, somebody came out to administer a Parvo test, before the test the individual who performed said test told us our pup "Definitely has Parvo" we asked him if he was sure and he replied "Definitely i mean just look at her", 10 minutes later the results come back negative. some odd forty minutes later Nala is finally brought in to see the vet, Five minutes later the exited the building. We called to ask for the results and were told the Vet had just stepped out for his break and we would have to wait an additional hour and a half to speak to him, as the person on the phone either did not know or refused to talk to me about my pup in critical condition following a 5 minute exam, seems awfully short of a time. We proceeded to ask for out pup back after this treatment we had no confidence in this facility. We were initially that "we are not allowed to leave with Nala until the vet returns and we speak to him" I asked once again that they are telling me that i am not allowed to leave with my pup as i had already payed for my bill including an Examination and a Parvo test and the person to whom i was speaking changed their answer. An individual came out to speak to me and told me they will not release Nala until we sign the documents they provided, i agreed to sign them and with a snarky attitude the associate tells me "Nala doesnt even belong to you until you sign these". I signed the document and waited an additional 10 minutes for Nala to come out and we brought her home, very soon after returning home our pup is seemingly doing much better, finally drinking fluids (electrolyte solution) and is attempting to move around a lot more as well there is no more blood in her stool. We receive a phone call from the Facility and the Veterinarian is on the other line whom i believe to be Dr. Alexander Taub as that is the name on the document i received from her exam and medical treatment plan though he refused to give his name, During this conversation the Vet made is apparently clear he had no desire to speak about treatment he called seemingly with a bone to pick, during this conversation he was yelling at me half the time, every time i attempted to speak he would raise his voice over mine and just keep going, he made numerous comments like "if you take your dog home you will be waking up to a corpse tomorrow morning". he attempted to guilt be by saying if i took her home she would die and it would be my fault but he also contradicted himself by stating he did not want to treat her due to her age which made no sense to me. He asks me angrily what i want from them (even though he/they called me....) i responded that i wanted to hear about possible at home treatment to which he replies, "I will NOT do at home treatment, you'll just wake up to a dead body tomorrow i promise you if you take her home and then you'll just blame me and blow me up on yelp!". I told him this is about treating a puppy not about yelp reviews to which he responds, to me it is, That is the big picture. He finally states " If you take nala home you will be waking up to a dead body tomorrow that's the no bullshit answer and that's the bottom line. They have also had their License revoked twice... TWICE! check for yourself with the link below. search.dca.ca.gov read more

CONS 1. Long wait times 2. Doctor seems "lazy" (He/She did not want to listen to our concerns) 3. Doctor told us to continue with our same plan to action(treatment of the animals issue). Which was the reason we were RETURNING to the veterinarian in the first place. PROS 1. 24/7 service - 2 stars read more

Money hungry hospital! That says it all. We took our pet in for an emergency. All they wanted to do was push extra services on us. In the end, we left, after being told that they wouldn't do anything for us without agreeing to the outrageous estimate, in which we declined services. Don't go unless you have deeeeep pockets and want heartless souls caring about your animal. read more

This vet is a complete JOKE! Don't be fooled by the many billboard ads they have around the AV. My 2yr (14lbs) Malti-poo had an ear infection, so I decided to take him in. The front desk staff is really nice & friendly, but the doctor & his assistant on the other hand were not. The assistant seems as if she's terrified by dogs, so I'm not sure why she's working there. The doctor doesn't want to deal w/ a (as I mentioned a 14 lbs Malti-poo) that's semi agitated b/c his ear is bothering him, b/c he's scared he's going to be scratched. When I noticed this & his standoffish demeanor I spoke upon it. His response was "you see these scratches *referring to the scratches on his hand*, they hurt". My response was "well you're in the wrong business if you're afraid of dogs & to be scratched". Then his assistant became annoyed b/c I spoke upon the OBVIOUS. So the Dr. went on to say "well I need to sedate him to conduct an ear exam". They already put a mussle on him & when he touch his ear he became agitated b/c it hurt. Basically he wanted to charge me for sedation b/c he was scared he might get scratched while checking his ears. WTH!!!! So the dr & his assistant said they would be back w/ pricing. I waited about 15mins & they never came back. So I went to the front desk to ask the staff member to have the assistant to meet me there. She went to the other room to see where she was, came back to tell me she's w/ another client. So I told the front desk staff member "I believe the doctor & his assistant was upset b/c I spoke upon the obvious & I will be leaving". She was polite & extend her apologies for her rude collegues. I say all this to say this location is bs. Go else where like "Sears Vet on Ave I". Didn't have no problems w/ the staff there. My pup was agitated, but the PROFESSIONALS at Sears are well trained to deal w/ DOGS. And now my dog's ear has been treated + we're both happy. read more

My little terrier Trixie spent most of her time fighting for her life at Dr Sandhu's Newhall hospital. After a vicious animal attack I thought there was no hope. Even if she survived the first few days after the attack it was just a matter of time. But the Drs and staff got us through it. Trixie was at the hospital for almost a month. The care and consideration at this hospital is amazing, accommodating visits at almost all hours. When Trixie was stable we moved her to Dr Sandhu's AV location for hyperbaric treatments hoping to restore some quality of life. I am happy to say Trixie's wound looks amazing. Because of Dr. Sandhu's caring and efficient team I have a happy healthy dog on her way to a full recovery. read more

Carina has been incredible! Prince (my 4 month old American Bulldog) can't wait to see her. She loves animals and that shows through when she is caring for them. Her attention to detail and proper care are top notch! Of course I would like to thank Dr. Sandhu and all of the staff for their courtesy and promptness in taking care of Prince. A+ read more

This vet office needs work in how they treat people. My sister took my dog here one night after getting attacked by another dog. Granted my sister was hysterical and I had just arrived in Florida when the attack happened, but what I heard over the phone throughout this experience at this office was nothing less than unprofessional and frustrating. My dog is no spring chicken, she's 16 years old, and she and I get great care when needed to go under anesthesia by her vet in Sacramento. A good vet describes in detail what type of anesthesia would be used, how they will closely monitor her, and if they would take her off anesthesia during the procedure if her vitals changed. While on the phone, I asked my sister to give the phone to the vet so that I could give them information about my dogs age and health condition, as well as my concern for putting her under anesthesia when all she needed done were staples to her ear. I got the vet technician, who didn't tell me her name or ask how she can help me, basically read me the invoice in a harsh, loud, impatient and fast tone. I asked if local anesthesia could be an option, she said they needed to inspect my dog first. I said to notify us first before putting my dog under anesthesia. I had one other question about what type of general anesthesia would be used if needed, but the vet tech apparently walked away at this point. Later, my dog gets examined by the vet (Dr Natt I believe), and he spoke to me on the phone and was much more calm and professional. He said that my dog may or may not need general anesthesia, but could not determine until they shaved my dog. He offered to send me pictures of my dog's injuries so that I could determine whether to have her surgery that night or to take her to my vet later. I said that I don't want the surgery done until I approve after seeing the photos and get more information on the drugs my dog would be given. Then, after pictures were sent, it was determined that my dog needed general anesthesia. I asked to speak with the vet again, but he was too busy to talk to me. I asked my sister to ask the vet tech what type of general anesthesia would be used, I could barely hear what the drug name was because the rude vet tech said it so fast and kind of mumbled it. I asked my sister to give the phone to her so I could get more information, but the vet tech walked away again. I got so fed up with the lack of attention my sister was getting that I wanted to just tell her to get out of there, but the pictures seemed painful for my dog. Then, they bring my dog back in the lobby, the vet saying that I told him that I didn't want the surgery done. I explained to my sister to tell them that I didn't say that, I just wanted to know the anesthesia type before anything was done. After pushing for a discussion on drug options with minimal risks, I said no Propofol, and another drug was chosen. My dog recovered fine. But when I looked at the invoice, they gave her Propofol after all, despite them telling me it'd be different drug. I don't understand why they couldn't discuss drug options with me like my vet in Sacramento does. The vet tech just seemed to like to talk more than listen to me, and the vet seemed too busy to give my sister and I adequate attention. Part of veterinary service is proper communication with humans, as well as treating animals. Communication is what makes the difference between trusting a vet and never going to them again, which the latter is the case for me. read more

I thought I posted this a while ago Wrong vet this one this one is fine. My review was for a different vet. Sorry for the misunderstanding read more

I have been waiting for 2 hrs with two sick dogs and the technician Michelle is pissed off, because I had the audacity to question her. I arrived @5:50 pm and was told I had a 2 to3 hr. Wait. At 6:40 I called and asked why people were being taken in, who just drove in? and I have waited almost 2 hrs. Michelle informed me my wait will be 4 hrs or more. How dare I question her ! So instead of taking in my dogs , Michelle took the time copy veterinarian places in the area and walk out to tell me that they were too busy to take my dogs. "She" decided, my dogs were not seriously sick. Never mind my dogs were never looked at , but she diagnosed them in her head. Stupid woman, when our dogs are sick and we can't fix them , of course its an emergency. Get your head out your butt, diarrhea is very serious, one is10 yrs old 8lbs and the other one 6 years old and 12 lbs. They can get dehydrated very quickly. Your attitude stinks, and very dangerous. I stand by every cussed word I uttered. You deserved that and more. Obviously, I will not be back to be brushed off by some uninformed, passive aggressive, and dangerous tech. Saturday morning , my dogs are still sick, I called my vet and was advised of how to take care of them. I called AV Veterinary center, I don't think this Michelle belong working with sick animals. I found out she's a clerk! To much power over our lives from somebody that has no knowledge of our pets, or how to interact with stressed out owners. read more

Took my dog in Sunday night and was surprised that it was full staffed with Doctor on site. , Follow up meeting the next week and was introduced to the owner he was amazing explaining the situation. Thank you . read more

Fuck this place.. I knew something was wrong with my dog because he wasn't urinating right.. I paid over $500 for bloodwork, X-rays and all that stuff.. and they told me NOTHING WAS WRONG WITH HIM AND HE WAS OK. A few weeks later my baby died. I went to the North valley veterinary center on Sierra highway and they did all they could for my baby.. turns out doctor said it could have been Prostate cancer. read more

My long haired Chihuahua (7lb) had a persistent abscess on her belly that became infected. Dr. Sandhu suggested to remove it as the infection was spreading. Dr. Sandhu performed her surgery at 10AM and I picked up my lil' one the same evening - she was full of energy and extremely happy, even with about 10-12 staples. It's been only two days and I have to keep her from running and dancing, per doctors orders. My experience could not have been improved upon, AT ALL. Dr. Sandhu and his team are the absolute best.. can't get any better. A true blessing to have such great care given to Sophie Lynne before, during, and after her surgery. Including and not limited to babysitting me as well. Thank you for everything and all you do. Note: This review is minor compared to how much love and care Dr. Sandhu has given to all my fur babies since about 2006 - including saving my pug's life twice, after another hospital was allowing him to die from being attacked by 2 large dogs that dug under our fence. There's much much more good going on, yet there's not enough time and words to say it all here. read more

I took my 2 year old shepherd husky mix Hunny here in critical condition. She was lethargic, drooling and had bloody stools. I arrived around 6 and my dog wasn't taken care of until 9. We were trying to come up with the money to continue with the treatment, they knew we would come up with it somehow and yet they refused to begin treatment. We were charged a ridiculous amount of money only for them to call me at 1am to tell me that she went into cardiac arrest and passed while I was on the phone. The doctor and staff knowingly put my dog through treatment when she was not in stable condition and charged me anyway. They didn't tell me the likelihood she would survive. The staff was not at all sympathetic. I lost my best friend that day. I would not come here with an emergency all they care about is how you will come up with the money all while your dog is suffering. read more

This is the worst place to bring you dogs The lie about the health of you dog Get 2 opinion. All they want is you money they. Over charge I lot Please be aware don't trust them Is always better to get 2 opinion read more

I come here all the time. Some doctors are better than others but overall I always have a great experience. I always look forward to be greeted by Tiffany and when I see Jessica the vet assistant I instantly know that I will be taken care of. Tiffany always welcomes me with her warm smile and reassurance and asks me how I am doing because sadly I'm a regular with my 4 pets. But when Jessica is in I am completely at ease because I know she will make sure no matter what everything will be taken care of. My first experience here was when my kitten Gatsby was diagnosed with a terminal illness, Jessica took her time to answer all my questions and even sympathized with me. This is what I needed and I know that when Jessica is there all will be well. Overall the doctors diagnose but the staff members add a special touch to make it all come together. If you have Jessica as a vet tech trust me when I say you are in great hands NO MATTER WHAT DOCTOR IS THERE. read more

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This one star rating is because of my awful experience here. My girlfriend and I came home from a barbeque to find our Boston Terrier, who was not feeling well for a couple days, surrounded by lots of diarrhea with blood in it. We both kind of freaked out and called this place and they said it would be $55 just to get him seen. Fine. We get seen by Dr. Vandhu and he was very nice and professional. He said he didn't think Parvo or Worms, but that he'd like to do an X-Ray for $300. He said he probably just got into something, but that it could have damaged his intestine, leading to him not eating much and some dehydration. He said we could just do the X-ray and go from there, or we could start treatment, which included IV Fluids and Antibiotics. Now the staff there probably didn't know this, but my girlfriend and I are both Healthcare Professionals, both of us have Critical Care Experience (with humans, not dogs). Both of us are very young, but we are not stupid. So this heavy set Vet Tech comes back into our room and gives us the run down for treatment.....$830 and the X-ray wasn't even on there!!!!! The Vet tech then goes into Salesperson mode and goes into trying to explain to me why my dog needs all of this. I run down the list and I know all these medications, and I state that I don't think my dog is dehydrated. She says "He Obviously is, Pull up the knape (back of the neck), and if it doesn't come down within 3 seconds, he's dehydrated". Now I dont know about you, but in my field, going off of a subjective observation is usually frowned upon when there is a definite objective and measurable response you could take. Our dog was 21.9 pounds a week and a half prior because we had him neutered then. If he was dehydrated, shouldn't they have weighed him or taken a doggie blood pressure in order to justify $830 in care? They didn't. So my girlfriend pulls up our puppies skin and as I'm counting in my head "One thousand one.....One thousand..." I'm interjected by "See he's obviously dehydrated". Ummmmm. I think I'm getting scammed. So we signed him out AMA, Against Medical Advice. She even stated "By signing him out you're saying that you're refusing to take care of his dehydration". We took our puppy home, gave him some Pepto, some Pedialite, and some white rice (with recommendation from our regular vet the next day). He was fine within a day and a half. read more

I took my sick dog today to get checked because she was having seizures and they wanted to sent me to their Newhall location. I thought they have emergency services for your pets and they just turn you away as they please. I told them that my dog wouldn't make it if I took her somewhere far. They told me it was a four hour wait time, sent me home and told me they would call me when it was my dogs turn. These people don't care about our pets they only care that you pay first for any services. I will never take my pets here and I don't recommend them at all. My dog is in critical condition now while I find another local emergency vet location. read more

DO NOT BRING YOUR ANIMAL HERE!!!!! I WARN AND BEG YOU NOT TO, PLEASE. Very overpriced. Fake caring. After coming home from LA, I brought my dog inside and noticed my dog had a very bad cut across her eye. She was yelping and seemed very much in pain. She could barely walk. So me-being-me, I googled the closest vet emergency hospital and this was the result. I didn't check the reviews (although I should have) and took my baby. I was charged nearly $300 for "sedation" & the vet cutting my dogs hair around her eye (where the infection was located. I was told they would cut the hair around both eyes too, but nope! I guess they forgot to do her other eye.) I will NEVER take my dog back unless I HAVE to. Even then, I will probably wait until my vet's office opens. Also, while I was waiting, a couple brought their dog in who had fell off their bed. The dog was clearly lifeless. Instead of the receptionist telling the vet about the patient lying breathless on the floor, she made the pet owners sign a form and hounded them for a $500.00 deposit. Unfortunately, the dog passed. I do believe if the receptionist would have taken action right away, that 45 seconds she spent hounding the couple would have saved the dog's life. I can't believe what I witnessed tonight. I'm sick to my stomach knowing my dog was in the care of people who can care-less. Do yourself a favor, do not come here. I learned the hard way. read more

Communication is horrible here. Arrived at 12:35p for a physical, de-worm, and first round of shots;didn't get a "check in" phone call until almost 2. She proceeded to say it would be 2-3 hour wait, not from the time i arrived & filled in paperwork but from the time she called. Left and returned at 3:24 after getting a call to bring him in. They left me on hold on the phone for 20 min while I waited outside. My 6 week old pup went inside at 3:40p. I received a call at almost 6 to authorize the payment and deworm. My pup didn't come out until 6:15pm, and apparently had been kenneled the whole time. And they had the nerve to say he can return in 3 weeks for next shots- I wish I would. read more