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    Avalance Marketing Group

    5.0 (1 review)

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    Cabela's

    Cabela's

    2.7
    (179 reviews)
    $$

    Walked in and Aaron helped me out straight away and got what I needed And recommended me some stuff…read morethat could come In hand for my Order set everything for me and got me straight away Thank you Aaron.

    I have been browsing the Cabela's used firearms selection online and finally made the trip from…read moreLongmont to visit in person. Wow am I glad I did! Everyone I interacted with was SO nice and helpful and happy to talk about their niche firearms expertise. Today I learned about vintage muzzle loaders, shotguns, hunting rifle calibers, and recoil factors... and nobody was rude or condescending. The first guy I chatted with even helped me with my shooting stance and posture (admittedly terrible due to a disability), and asked each time if he could touch me to help with positioning. It was courteous, very helpful, and felt very respectful. 10000 stars for Lou! I was also very grateful to the rifle/hunting enthusiast who handles the buying (didn't catch his name) and brought so many rifles from storage for me to handle and decide on. I ended up trading a rifle that didn't fit me well for ... two. What can I say, hunting season is coming and I've been slacking! I interacted with at least 6 employees in the Gun Library throughout the interaction. I ended up having them set aside the rifle I wanted to buy, and I trekked home to retrieve the trade in rifle to save a bunch of $$ on taxes - great looking out by the staff! Despite being busy when I returned, they remembered me and had my rifle set aside. I had decided to buy a second one I'd been looking at and they pulled that one and its accessories for me as well. I dropped off my trade for them to look over, went browsing for a while and returned to do paperwork about a half hour later. It took probably another 30-45min to complete the trade in, purchase, and background check forms... yet another reason to buy multiple firearms in a single purchase - huge PITA! Important, of course, but it's time consuming. Cabela's of course has many other departments and I can't speak to those today, but I can very highly recommend the firearms section and the Gun Library in particular - they're one of the largest used firearm dealers in the BassPro family in the country and you can tell that with every interaction. Regarding value, there's so many factors in buying used that it's hard to give a helpful feedback. I am happy with the price of each purchase for their condition; one is new in box and was a good amount off retail. They offer discounts for law enforcement and active military (possibly also veterans?) and have occasional sales.

    2nd Time Sports

    2nd Time Sports

    4.7
    (36 reviews)
    $

    Johnny helped me out finding a hockey cup I needed and was in a rush for. Very good customer…read moreservice!

    Chuck, For your…read moreinformation, I actually came into your business and had my son fitted for a helmet. Unfortunately, you did not have the size we needed in stock, so we went directly to the manufacturer. When it comes to my child's safety, I will pay whatever it costs to ensure he has the best protection available. What I found disappointing about your response is that it came across as defensive from the very beginning. If your company's policy is that you won't help customers unless they purchased the product from you, then perhaps that should be clearly communicated. What you also failed to address was my concern about the unfriendly, nonverbal communication we experienced in your store. Ironically, my son's cheeks were just barely touching the side pads, so the helmet needed a minor adjustment. We stopped at another sporting goods store, and they were happy to help us. They took the time to make sure the fit was correct, and because of the excellent customer service they provided, I ended up purchasing a different helmet from them that fit even better. You assumed that because I didn't buy the helmet from your store, I should not have expected any assistance. I disagree. I was a small business owner myself, and if someone came into my business needing help with a product--even if they purchased it elsewhere--I would help them. More often than not, that level of service led to a sale and earned a loyal customer. Customer service builds relationships, and relationships build businesses. There's a reason I was able to sell my company successfully. Unfortunately, that wasn't the experience we had at your store. Your employee simply shook his head "no," dismissed us, and made no effort to assist. Had he taken a few minutes to help, your business very likely would have earned a sale and a long-term customer. Your response has only reinforced my impression of how your business treats people. I'll gladly drive wherever I need to in order to get the products and service my family deserves. Even if your store is on the way, I won't stop. I'll take my business elsewhere.

    Avalance Marketing Group - marketing - Updated July 2026

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