Had body work done this year at this place after an accident where I had a blow out take out part of the front of my car. This was the closest shop approved by my insurance company so I took my car there and they were incredibly professional and courteous. I always knew how my car was coming along. I got text alerts on a daily basis. They went out of their way to get me quotes and set me up with tires with a different shop that was an outstanding deal. They did so many things above and beyond what you would expect including offering me rides to and from the shop each and every time. My car was immaculate when I got it back. I could go on and on but these people took a very painful event and made it almost painless. They were a pure joy. These are the most professional body people I have EVER come across. You cannot go wrong with them. read more

bring your car here if you want mediocre work done and to have more damage added to your car than what you brought it here to fix and poor customer service. brought my brand new car here that unfortunately had some damage caused to one of the doors. in the process, they removed the chrome moldings/weather strip and rear bumper and door panel and damaged ALL the parts they took off for the repairs, and also damaged my brand new leather driver-side seat and door panel. to top it off they tried to cover up some damage to my rear bumper with touch-up paint and when I addressed the manager ( Jennifer ) who looks like Cruella on meth proceeded to take an arrogant attitude and laughed when advised I would seek legal action if I was not compensated for all the damage caused by Avalon collision Glendora. meeting with the GM soon but I would be crazy to let these clowns touch my car again. If the matter is not resolved ill be moving forward with legal action read more

Repair on my vehicle was updated thru email(modern I guess), the repair was standard and little sloppy...what made me give a low rating was the attitude when I said that there was ONE issue...one of the female clerks took a little attitude that she tried to hide! Even put words in my mouth, when I was nice and courteous and diligent asking to check the work FIRST before signing anything...this is the last time I do as my insurance says. ISE YOUR OWN TRUSTED SHOP!!! read more

DO NOT TAKE YOUR CAR THERE!!!! I made the mistake of taking my car there when it needed more than just body work. They took care of the body work ok but were not able to fix an electrical problem my car had after the accident. There was also a pesky warning light they were not able to cancel. They told me it was my tire pressure light when I know for a fact that it was not. The customer service was good and that's the only reason they got two stars. read more

Nope! Some people have different experiences at this place. I would like to point out that while in my courtesy ride shuttle that FORD provided me, there was another lady just as dissatisfied with Avalon as I was and she had MORE than one bad experience. I hadn't personally picked this place to take my car to and after it has been there I will make sure that it doesn't go back. A minor issue that led into 5 separate trips that had to be made just to get my car back into the way it should be. Just dissatisfied, even if it cost more to go somewhere else I would recommend taking your vehicle somewhere else to save the hassle. read more

Very happy with the work I got done at Avalon. Their customer service was great and made the whole experience really easy. They took a while, but the results were excellent. Very friendly, helpful staff, would recommend to anyone. read more

Sergio Ivan F. - I don't ever write reviews so I am writing this review under my wife's account, My 09 Jeep Grand Cherokee had a damaged front passenger side fender that prevented my door from opening properly. After visiting several body shops and inquiring about the cost for repairs I was shocked what I was quoted just to replace my front fender. Needless to say, I was exhausted running around trying to find a solution. I eventually settled on Avalon for three reasons, the first was the wonderful team that assisted me in giving me an estimate. I have to thank Stephanie, Steve, and Wendy for their excellent customer service. They were able to work out a price for me that I found to be surprisingly reasonable considering they are primarily an insurance auto body shop with high yield repairs through insurance. Second, they offer a lifetime warranty on the work for as long as I own the vehicle which is exceptional. Lastly they were able to obtain an OEM fender replacement that was considerably less than all other body shops I visited. I am extremely satisfied with their ability to match the paint with the original factory paint. On a side note my passenger door had a 4in long scratch near the bottom trim which they said they could not blend without disassembling the door in order to paint it and it would have raised the cost significantly so I declined. Upon picking up my Jeep I noticed the body specialist had touched up the scratch with a duller black paint and had done it freehand overlapping onto the factory paint leaving a 4 inch blotchy dull patch. I really would have preferred they had not touched it up since the scratch was touched up poorly. However, all in all I would definitely recommend this shop if not go back to them myself for any future repairs I may need. read more

Couldn't of had a better experience with avalon. Fixed my old Toyota truck back to new after a crash. The body work and paint matching was perfect. read more

I am extremely satisfied with the service I received at Avalon Collision. They're very professional and kept me updated during the entire process of repairing my vehicle. I was blown away when I picked up my car which was also washed inside & out. Thank you Avalon! read more

Unbelievable service. Professional quality! I was treated like my business mattered. Everything they said they would do, they did. Received phone calls and follow up emails daily. Their work is above reproach. They brought my new car lookng new again. Thank you Jennifer and all the staff. You have a repeat customer for life. read more

This place was awesome. Great service and very friendly. i really felt they went the extra mile to make sure i knew my business was valued. i almost wanna go crash my car just to have the chance to visit again! read more

The people at Avalon Collision in Glendora are absolutely AMAZING!!! My first encounter with them was the middle of 2012 when I was rear ended on my way home from work. They were an approved shop for my insurance, so I said what the hell! I LOVED it!! A month or so later I was rear ended again, just not as bad (LA traffic will do this to you). So I took my car there again, again loved it. I then moved 2 hours away and a couple months ago my neighbors tree fell on my car, I drove 2 hours to take my car to Avalon, Why? Because they did such amazing work the first 2 times and are such friendly and courteous people and heres the kicker, they actually remembered me after a year and a half, now that is SERVICE!!! Thanks again guys, your AWESOME!!!!! read more

Receptionists are great. But I was deceived by one of the employees who chalked it up to "miscommunication". This was not the case. Definitely pro insurance instead of being an advocate for the customer. I DO NOT RECOMMEND THEM. read more

This body shop is top notch! Everyone that helped me was very courteous and professional. My vehicle was returned to me in a timely fashion and the work was well done. I couldn't even tell the truck had been in an accident! I highly recommend Avalon to anyone that wants great service and quality! read more

Half assed my repair and didn't realize until a month later that my windshield washer didn't work. Make sure you triple check everything on your car when you pick it up from these people. Will never come back again. read more

I had gotten into an accident in my 2007 Toyota Matrix in September 2012. It involved a deer and well I didn't know a deer can cause that much damage to vehicle. When I went there I was pretty amazed about the turn around time for my repairs. There was damage to the hood and bumper.They kept me up to date with emails showing progress to my car Trix. The work they did was wonderful . I highly recommend this shop. Veronica in the front is friendly and helpful , I will take my business here if i need any thing else to my car. read more

Steve was amazing. I was looking at buying a used car from Glendora Hyundai. Carfax showed it had been in an accident. I wanted an independent body shop to review the car and Steve was more than happy to do so. Steve gave it two thumbs up and now I have a new car that I'm able to drive with confidence thanks to Steve. read more

I recently got in an accident and the responsible party's insurance sent me here. These guys are awesome! With text message updates and personal phone calls, they were incredibly sincere. My car was done before the anticipated date and came out looking better than before. read more

The guys at Avalon Collision did a great job on my car. They also got it back to me exactly when promised. As an extra bonus they wash my car inside and out. Thanks guys. read more

Great guys Hooked my Benz up I'll be back I am very happy with there service i will be back for something else.

We recently bought a crossover after owning a sedan for years. Well this required some adjustments as far as getting used the the size of the new car in parking lots, narrow roads, garage etc. While the adjustment was happening we experienced some scratches, dings and even lost the side mirror on a very narrow road. Fortunately we took it to Avalon and they were reasonable, friendly, and very professional. I was pleased when they stayed in touch and kept me informed as well as having it done when promised. It is a breath of fresh air to deal with professionals who take customer service seriously. Great place! read more

It should be noted that this review is from four years ago. Why so long to review? Because I thought the front office was sympathetic to our condition where we took our SUV back five times to get them to align the hatch correctly. After the fifth time, we just needed the car back but still didn't think it was right. At that time, I thought I would give them a pass. Now, recently, I just had to repair the handle to the hatch and this allowed me to see their workmanship. The insurance company was paying for new parts and they didn't put back the rubber grommet plugs that are stock. I might give a pass for this. But for the body panel that attaches to the license plate, I cannot give this a pass. They broke off the metal stud of this body panel and instead of replacing it, they just put epoxy on the hole to keep it in place. Maybe if you have a dent, and this is the only place local that your insurance company approves, they might be OK. However, if you have a hatch or door that needs to be spot on...move on! read more

Unfortunately, I was recently involved in a rear-end collision. Being that my car was only a couple of months old, you can imagine how upset I was. Every person I cam in contact with from Avalon was very professional and courteous. They kept in touch with me regularly to tell me the progress of my repairs. I would definitely recommend this body shop to anyone who is looking for a good experience and great work. read more

Was recommended this shop by Geico and will not use them again. First time we returned to pick up our car there were visible gaps where the new bumper met the rear quarter panels. There were also long hairs in the paint. Requested that they try again and repaint. When they finished the repairs the second time, they called us at 5:00 pm on a Friday, telling us we had to pick up the car before closing that night, 5:30 pm, because they were closed for the weekend and would not cover our rental car fees for two additional days after the car was "done". Thankfully Geico resolved this issue. When we finally did pick up the car on Monday, the repairs seemed satisfactory. But when we got home we found our interior carpet lining and integrated storage bins from the trunk all missing. When we called the shop, they first tried to convince us that we made a mistake, we never had those items in the car. Then, when they finally did locate the missing items, they initially expected us to drive back to the shop a THIRD time to retrieve them. They eventually did deliver them to us. I was not at all impressed with this shop or their customer service. I will not use them again and will not recommend them to anyone. Any convenience we saved by using this "Geico Approved shop" on the front end, was erased by the hassle and extensive phone calls on the back end. read more

Atrocious service avoid at all costs! They damaged my car whilst in their care and have returned it with mechanical faults.

I want to do a big Shout for Steve and also Leo for taking care of everything for me and my 350z and going the extra mile to make sure everything went smoothly. Also a round of applause for the techs their for making sure the vehicle comes out better then what it originally came in. Would recommend this collision center to anyone who is looking to get a good rate and also good work as well. Would see myself going here in the future as well. read more

The quality of workmanship is incredible here. This combined with their outstanding customer service just can not be beat. Everyone there is extremely easy to work with. read more

Just picked up my car today. My entire experience with Avalon was top notch. I have Geico insurance and even the on site adjuster for them was great. Everyone was friendly and the work was very well done. The car was fixed much faster than I guessed it would be in the beginning and they even beat their own time estimate by 3 days. Communication during the process is wonderful and they give you a choice of how often you would like to be updated. I would highly recommend Avalon. And if you have Geico then everything is really easy. read more

I really liked this shop. I walked in and within 20 minutes they had me in a rental car and on my way. They had Hertz cars right there ready to go. My car was ready in 5 days like they promised. The repairs look great! Very happy will use them again if I ever find myself needing auto body work. This shop was recommended to me by my dealer where I bought my car. Will let them know I am very pleased. Thanks Avalon! read more

I had a pretty good experience at Avalon. After doing some pretty extensive damage to the rear of my Ford F-250 pick up, Manny looked it over and told me it would take him a day to get a complete estimate. He called me the next day with the estimate, and told me it would take two weeks to complete. They called me and sent an e-mail at every step, when the parts came in, when the parts where installed, when it went into the paint shop, etc. They completed the work one day early, and it looks like a brand new truck. I hope I don't have any more damaged vehicles, but if I do, I will definitely go back. Thanks Manny! read more

I had a great experience at this shop. All the employees were very friendly and helpful. They told me my car would be ready in 5 days and it was done in 4. They also had rental cars at their location which made it very convenient. I was recomended this shop by the dealership where I bought my car. I am very happy I went with their suggestion. Car looks great! read more

Both the office staff and technicians at this facility are outstanding. They've gone far above and beyond in each of the multiple times that I've required their services. I could not be happier. read more

These guys just fixed my Camry and did a great job. Juan was very helpful and answered all my questions. Car looks great.