I just tried contacting them at both their California and Austin numbers, and their mailbox is…read morefull, and you can't even leave a message. We have tried to contact them, potentially to work with our business many times over the last few months, and always the same... I heard that they are very hard to work with and that they are now out of business.

Great support and very helpful answered all questions. Better alternative to Turo. Local here in…read moreAustin.

Had an all around good experience. Zero complaints. Plus they upgraded me for free which was…read moredefinitely appreciated.

Literally some of the best service I've ever gotten from a rental car company. Jason and Caleb made…read morea huge difference. Polite, patient and helpful. It's all about people and customer experience.

Do NOT try to call them, it's a waste of time. They never pickup the phone. I tried calling ~7-8…read moretimes over the course of 2 days to try to ask a simple question regarding my rental and they never picked up

DO NOT RENT AT THIS LOCATION. The most horrible customer service…read more The Manager Associate Liam Loubser has NO answers to any of your questions. I was promised a shuttle service drop off after returning the car but when I got to the rental location, neither Liam nor the shuttle driver was present. Finally I had to Uber home without any charges coverage by Hertz. It doesn't seem like the manager Matthew cares much about what goes on with the employees either as both Liam and shuttle driver left early even though the location is supposed to be open until 5. A third guy was the only person was present when I dropped off the car who called Liam to say "I got a really mad customer here" right in front of me. As if I was being unreasonable. Is this the way to talk to people???!These guys all need a lesson in customer service 101. They even charged me for additional authorized driver even though it is free for Gold members. Nowhere on the website does it mention that a minimum of 3 rentals with the Gold membership is required. So scammy. Now about the car, they had very basic models without the common features found in any 2022 car. No CarPlay or Android auto which is built in feature for most rentals from other companies like National. Save yourself the trouble and get a rental with another company.

I rent a lot of cars from airports and it's usually a huge pain. This was the easiest experience…read moreI've ever had. I used my Costco card and got a discount. I did all the paperwork ahead of time so when I showed up to airport, I skipped counter, went straight to cars, picked a car in the class I ordered, keys were in car, and I left . Car was clean, in good shape, and had no problems. I easily returned car and that was it. Very easy very quick

Michael was a big help, we had a reservation at another spot just down from Alamo but that got…read moreFox'd up and that car reservation got screwed up so we looked to Alamo and got a great ride! My only thing I wish they would change would be to help people at the counter with getting a car. After traveling over 3500 miles and 8 hours in a plane then landing and not having a car to get on the road is frustrating. Then to be told I can only reserve online just adds to it! Other than that we are pleased it all worked out!

Cousins, you already know I love great service. Having experience and customer service and…read moremanagement for over a decade allows me to the ability to understand what it really looks like and how important it is in the success of your business. Enterprise did not fail me in reference to the experience. I ended up rescheduling my appointment that I had a previous day due to all the events going on and wrapping up paperwork for a car accident that I recently had in a car that I purchased this year as well. The best experience was really understanding what I was purchasing and signing for again, and the fact that I have an upgrade from what I had previously had a lower price. I'm very grateful for the experience and the test drive and the openness that was provided in this journey. Finally, did you know that when you rent a enterprise car and then decide to purchase one of their cars off of the sale lot, they will take care of the rental for you and you don't have to worry about going to get this car dropped off. It's always the service environment for me. Everyone was really friendly. The managers and the supporting Financial staff were very communicative and helpful in the quick transition of the new purchase.

Forget The Motor Mile, I started with Enterprise Car Sales online, purchased the following day and…read moredrove out! Epic salesman, Justin Miller is part of a solid team at this location. Thank you

I refuse to rent a vehicle from any other location than this one due to an amazing employee Efrain…read moreVasquez. He handled a very stressful insurance situation professionally. He went above and beyond to resolve all issues. It is not very often that you get this type of Customer Service. I highly recommend this location.

This location is great. I rent from them almost every week and the customer service is always…read moreexcellent.

Friendly and helpful. I was forced to rent a GMC because my GMC truck broke down in order for a GMC…read moreto reimburse me. And they were helpful in getting that done. However, the car I had was very small a trailblazer. But it was nice to save on gas.

I had one of the worst experiences I've ever had with Enterprise Rent-A-Car…read more I made a reservation, showed up on time, and they simply didn't have a car available. No solution, no accountability. Just "we don't have it." Trying to salvage my business trip, I made a second reservation at a different location. Same result. No car available again. What's the point of a reservation if the company doesn't honor it? Because of this, I missed important business meetings and wasted time and money taking Ubers between locations. This wasn't just inconvenient--it had real professional consequences. This is a complete failure of service and reliability. If you depend on having a car when you arrive, do not trust Enterprise.

National Rental Car completely failed me. My rental died on the road, and instead of helping, they…read moresent me in circles. The Uber link they provided didn't work. They sent me to Enterprise, who had no clue what was going on and turned me away. I called over and over and kept hearing "your case has been escalated," but no one ever contacted me. No car. No support. No compassion. I've been a loyal customer for six years, and this is how I was treated. I will not be renting from National again, and I want others to be aware of how little support you may receive when something goes wrong.

they found my item. hard to contact on phone but online system worked! I am very happy. thanks…read moreNational !

I ordered a vehicle economy. They gave me an electric at 40% charge. Said it was all they had. Try…read moreto exchange the next day. Couldn't. All cars sold out in Austin that weekend. I was staying in marble falls which I explained. No fast chargers. Wasted a day trying to charge it to get it back to Austin. Able to exchange it on Sunday.

I rented a car here during my recent trip to Austin, and I normally don't choose Budget but they…read morehad the cheapest rates by a lot. I wasn't disappointed. Everything about my rental process, from reserving to picking up to dropping off was quite easy. I rented my car through Costco Travel, which is one of the best-kept secrets if you're a frequent traveler. You can find amazing rates through them if you have a Costco membership, and their system automatically applies the best coupon to your reservation! Use it if you have a membership! My plane landed in Austin early, and it was no problem getting my car. I took the long walk over to the car rental desk and got my car. It was clean, had very few miles, and was in good condition. Even the tank was legitimately full, which I appreciated. I had zero issues with the car during my week-long rental period. Drop-off was an absolute breeze too. Nobody really likes car rental companies and there are very few positive reviews (probably because people don't bother writing a review unless something goes wrong), but Budget is a-okay in my book! I wouldn't hesitate to rent from them again when I'm in the Austin area.

Need to rent a vehicle and of course they are not answering phones during operating hours.read more

I like the Buda enterprise! It is always a great experience. Easy, quick, clean cars & polite staffread more