This is by far the worst experience you can have ordering online. They claim to be "family owned" "small business" , however the truth is it is "AI owned". Customer service will have you talk to AI and you will be on hold for hours on end just to be answered by a call center in the Philippines or India who will give you the run around. They will be quick to "offer" a refund however the time and principle is what matters. DO NOT WASTE YOUR TIME AND MONEY. read more

This review is for the Ava's of Provo, Utah. I've been disappointed before by them and for the life of me don't know why I gave them a second chance. If I could, I'd give them a negative star review. For the second time they took my money, gave me a confirmation and still neglected to send the arrangement I had ordered to a "celebration of life "event.. I was not notified, either time that they were unable to make the delivery and received no reason for this. I wasn't told that the delivery wasn't made until I emailed to confirm that everything went OK . This was 5 days after the event. Even then the recipient's widow was not notified. If it is important that your order gets delivered, do not use this florist. read more

We ordered a $200 arrangement for a family member's funeral. We placed the order well in advance (18 days in advance) of the funeral as it was scheduled to take place at the National Cemetery in Riverside CA. The arrangement was supposed to have a white ribbon with the message "In loving memory of Poppy" computer printed in cursive on it. The funeral was set to begin at 11:15 AM on the date specified. It's important to note, there is only one National Cemetery In Riverside California and it is located adjacent to an enormous Air Force Base named March Air Reserve Base. It is not difficult to find. The arrangement arrived 10 minutes after the ceremony began, during the military honors portion of the ceremony. With 18 days to plan the delivery, that was unacceptable. But it gets worse. The white ribbon on the small arrangement contained the incorrect sentiment of "I loving memory of Poppy." Missing the "n" in the word "In". The sentiment was not printed by a machine in cursive or calligraphic print, it was hand written with a black Sharpie marker in bock printing!! The ink from the marker ran in the ribbon's material making it look almost childish. And, the $200 bunch of flowers and greenery could have been purchased at any retail outlet for less than $40. On the plus side, they did provide a wooden stand to display the poorly executed arrangement. After the funeral, my wife contacted Ava's Flowers customer service. Clearly, she was talking to people from another country who had a script to follow when complaints are filed. They attempted to appease her with an offer of a $15 refund which she rejected. That became $25 which she rejected. She finally settled for a 50% refund and it was sent within 24 hours. Obviously we are embarrassed and disappointed with the shoddy quality control and delivery of the arrangement. We should have checked Yelp before ordering through this company. Lesson learned. We strongly encourage you to go elsewhere for flowers and arrangements. We will not use Ava's Flowers again. read more

Avas Flowers - What we ordered - Florists Near Me

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EVERYONE SHOULD REPORT THE AD THAT POPS UP ON GOOGLE!! BECAUSE I KNOW THAT'S HOW WE ALL ENDED PURCHASING FROM HERE FOR MOTHER'S DAY!! REPORT THEM!! DISCLAIMER: I'm writing this before even receiving what I've ordered -- that's how frustrated I am with this business. Looks like I fall under the same category as everyone else here -- left wishing we looked at these Yelp reviews before we threw down our money. What was meant to be a wonderful surprise is turning out to be a total nightmare. Honestly, I thought I found a small local business to support and that's why I was willing to pay the $85 for the flowers. (Just so you're aware, they charge a $26 service fee...for what service? That's beyond me. Hands down the WORST service I've ever received). I emailed concerned because the status of my order was marked as DELIVERED. So I messaged my father-in-law, who was home at the time of delivery btw, to confirm. He advised me that the flowers HAVE NOT been delivered. The email response I get is a copy and paste message telling me to read their policies. Not at any point was my actual inquiry addressed! I don't care if it's at the fault of the 3rd party delivery service you use, what are you going to do to ensure my $86 bouquet is going to be delivered?! Their website basically says I have to wait til tomorrow -- the day I chose for the flowers to be delivered -- then and only then will they offer me a resolution?! Is that what the $26 service fee is for? I didn't want a refund. I didn't want to cancel. I just wanted reassurance that these expensive a** flowers were going to make it to my mother-in-law for the holiday. I'm just waiting to see what the flowers actually look like OR IF THEY WILL ACTUALLY BE DELIVERED! Cause who knows at this point?! Update: These are the flowers...I paid $5 extra for a card. Look at this cheap stationary paper, hand-written note...that literally has a mess up...this place is a scam. A complete scam!!! -- Chose the lavender artisan's choice bouquet. Does this bouquet look remotely lavender? Never again. Someone should shut this place down. Ridiculous. I'm livid. read more

Avas Flowers - Florists Near Me

I ordered a flower delivery with balloons and the balloons that I paid for were not included in the delivery. They do not answer the phone. They have absolutely no customer service. Their "chat box" on the website just puts you in a loop with no results. Avoid this company at all costs. read more

Worst experience I've ever had. Terrible florist. They lied about my delivery window. Then claimed they delivered the flowers but never did and can't get a hold of anyone by phone, chat or email. Have to dispute charges with my bank. NEVER USE THEM!!! read more

Terrible substitute!!! I bought flowers for my sister in law and I wish I came here for the reviews before I ordered. Absolute waste of $102 didn't contact me to approve the substitute. Incredible that they would deliver this without approval of such a different arrangement. read more

Avas Flowers - What was delivered - Florists Near Me

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I wish I could give negative stars!! I was ordering a small bouquet of birthday flowers to be delivered and at the review page I noticed that they wanted to charge me $73.88 as a service fee!! Not the delivery fee, a service fee. This is twice what the small bouquet I chose cost! I tried to go back to the review page to remove my card number and the site will not allow that, I got out by clearing my cart. I called and the 'out of the country' customer service person said that is a normal fee to ensure proper delivery and handling of flowers. She said they work with florists in the area, mine was Brea, CA. I think they advertise online in many cities but are out of the country! DO NOT USE THEM, AVA'S FLORIST BREA IS NOT IN BREA AS THEY ARE LABELED ONLINE AND IS A GOUGING SCAM!!! DO NOT DO BUSINESS WITH AVA'S BREA!! Or any city they say they are from. SCAM SCAM SCAM read more

Ordered flowers for daughter's Birthday. Ask if they could deliver by 10:00 am Sunday morning, no problem.. We'll, it's 1:00 pm, she's left her house and still no flowers.. and no surprise.. Thank's Avas flowers.... NEVER AGAIN !!!! read more

I wish I had read the reviews before I had ordered from this place. I paid extra for the "as shown picture" and I was highly disappointed when I saw a picture of what was delivered! I was actually a little embarrassed by the flowers. I'll post a picture of what was supposed to look like and what was delivered. I would hate to see what the lower priced arrangement looks like if this is the increased priced final product. read more

Avas Flowers - What I paid extra for. The "as shown" price $74 I believe - Florists Near Me

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I chose Avas because of their SAME-DAY-DELIVERY advertisement and the beautiful bouquet shown on their website. I should've known there was a problem when, AFTER my order, there was a disclaimer that deliveries may not come at the exact delivery time ..... After an hour past the delivery time, I tried contacting customer service and got a recording. When I went to the website to cancel the order, I only saw the disclaimer about how same-day orders could not be canceled.... The delivery came THE NEXT DAY, after the event for which the bouquet was purchased; and it was not left at the location where I specified. Additionally, the bouquet looked NOTHING LIKE WHAT I ORDERED. I will never use Avas again.... read more

DON'T ... THAT'S ALL I CAN SAY! DON'T! My son ordered flowers for me for my birthday. They were old when they got here and hung on for about 3 days. I called their customer service which was a foreign call center and the woman (who barely spoke English) reassured me that she was sorry and would submit a ticket. I guess that's about all they do. I was fully expecting a call from the local florist who filled the order, but got nothing. I would love to know who actually filled the order, because I would definitely avoid them too! read more

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Late delivery by two days and picture does not match flowers. Had to purchase other set of flowers from another florist which turned out to be much prettier and less expensive read more

This was a terrible experience be aware!! First of all its not actual store its a delivery company. I ordered flowers for mother day its showed price of $96 dollar after all fees and delivery a lot but I said mother day lets go crazy I wanted to look as shown on pics when my mom sent the pics it look like $20 publix and I also found out they actually charged me $122 cuz of hidden $26 service fee terrible very upset stay away!!! Should've took my mom to a spa. read more

Scam!!! Buyer beware. Super pushy sales lady. I explained my budget, picked a bouquet accordingly, was assured free local delivery, lady took all my info & quickly (very quickly) told me the total with taxes & fees and asked for my cc info. I asked her to please repeat what she had just said....it went from $35 to $70!!!!! Obviously I said no, please cancel, etc and she again quickly said ok so we'll go ahead and process this as it's the best price you'll find anywhere. Uhhh, no, it's not. Such a shame they operate like this. (Ps: this was for North Port, Fl) read more

Would not use again. I was in contact with them since noon to find out what time my sister's birthday arrangement would be arriving. I got put on hold for forever. . No one could confirm my order Strike 1 - I was told they would send me an email upon delivery - finally at 5:15. I reached back and said She won't be home to receive flowers now so I want to cancel and then they told me it was delivered at 3pm?? WTH - the card I wrote out wasn't what I said- it didn't have my name on it. My sister didn't know who sent them? Strike 2 The flowers were very pretty $80 and the colors I had asked for but I provide great service at my job I expect it from others - this wasn't it for me. read more

Avas Flowers - Florists Near Me

Do NOT order from Avas Flowers. My order did not arrive on time and actually sent me an email that the order was received on the proper date. Order was placed the day before and they still could not get the order delivered within business hours with a full days notice. Additionally, they charged an exorbitant $27 "service fee". I thought this was included in the price of the flowers? I will NEVER order from Avas again, and I suggest you do not either. read more

Do not order from here! The flowers delivered look nothing like what we got. Paid almost $100. Felt like I got scammed. Even the vase is different. It's terrible read more

Avas Flowers - What I got - Florists Near Me

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wish I read the reviews before ordering. Trying to contact them to cancel an order and their own phone number doesn't work read more

Beware. Do not order from this place. Order didn't get delivered and it was for a funeral. Horribly disappointed.

If I could give zero stars, I would for avasflowers.net Like several other reviewers, I wish I had checked Yelp first before ordering from this company. Ordering flowers from Avas was one of the worst customer service experiences I have ever dealt with. My mother was in the hospital in Missouri, and I'm in California. I wanted to send her flowers while she was still hospitalized to lift her spirits. They couldn't deliver same-day (Saturday), nor could they guarantee delivery by the specific time needed on Sunday. My mom was hoping to be discharged sometime on Sunday, depending on her tests. During my call with Avas, the customer service rep actually put me on hold to "check with the hospital" about discharge times--and then came back and told me that the hospital said my mother was being discharged. Excuse me? That is a huge red flag and a potential HIPAA violation, especially since my mother herself didn't know that information. I went back and forth with them repeatedly, explaining that my mom was not discharged and that I still needed the flowers delivered to the hospital before she was released. After all that, they then informed me they couldn't even provide the arrangement I originally ordered. The "alternative options" they offered were a complete joke compared to what I selected. They issued a partial refund and gave me discount coupons I will never use, because I will never order from this company again. Fast forward to Tuesday (today 12/2/25 4:30pm her time) the flowers STILL have not been delivered yet. Tracking shows they're being shipped by UPS from another state. This company is a joke. A total scam. They should be reported to the BBB or whoever necessary to prevent others from going through this nightmare. A complete waste of money, time, and emotional energy during an already stressful situation. read more

Here's what I ordered and what I received. Do not, under any circumstances order from them. Worst experience ever. Can't even reach customer service. read more

Avas Flowers - Advertisement vs. Reality - Florists Near Me

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Embarrassing! Horrible arrangement for the price. Looks NOTHING like the online picture. A $70 arrangement that looks like $5. read more

Avas Flowers - Florists Near Me

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If I could give 0 stars I would. I purchased flowers and a 'get well' balloon to be sent to my mom who lives on the other side of the country after she got a surgery. I was notified that the flowers were delivered but my mom never got them. No picture of the delivery was available to view. I called so many times, sent so many customer service requests, did everything i could to get in contact with someone to no avail. No flowers or balloon were ever delivered and I lost $80. I am extremely disappointed. I don't know what else to do. read more

Failed to deliver flowers. Received an email they cancelled the order the day after they were supposed to be delivered for Mothers Day. No customer service available to contact. Unable to get refund of $100+. Will have to file a fraud case against them with my bank. read more

DO NOT use Ava's Flowers!! I ordered a beautiful bouquet for my mom for Mother's Day. They didn't send what I ordered and the flowers were already wilting the next day. Customer service was no help and eventhough I proved they were the wrong ones and not even close to what I ordered, they refused any refund or store credit. They are a scam and not honest! read more

I ordered followers to be delivered on Mother's Day they stated that they would deliver on the 9th well it is the 13th and they were never delivered don't use them ! read more

Stay away they are not a local flower shop even though they advertise as one they were nothing but issues and waste your time did not complete the delivery on Mother's Day read more

i wish i had seen these reviews before placing my order i ordered the luxury lovely lavender bouquet for $126. It was supposed to be extra large in size and in blue, purple and white flowers with a coordinating ribbon and card. Not one blue or purple flower in the bouquet. Nor was it luxury or have a ribbon. Looks like a bouquet bought from a corner street vendor. I contacted the company and they said their customer service would contact me. It's been over a day and no contact. Don't use Ava's Flowers!! read more

Terrible company. Ordered mothers day flowers with expedited shipping to make sure they arrived on mothers day. Right now it is 5PM Monday the day AFTER Mothers day and just received an email saying the order has been canceled. Do NOT order from here. read more

I ordered flowers on Sunday to be delivered for a birthday on Tuesday. I was able to choose the Tuesday option, no problem. I then get a text Monday at 10:45am saying there is an urgent issue with my order- it wants me to pick a new arrangement that cannot be delivered until Wednesday (which is after the birthday and not helpful). I called customer service at 10:53am and got a hold of a customer service rep- was put on multiple holds and the call took 15 minutes for 2 minutes of conversation but was finally given options for a different arrangement at no cost to change and told it can still be delivered on Tuesday- great. I then get another text message at 12:15pm reporting an urgent issue with my order- I called customer service right away- am told I'll get a call back- I finally get a call back and then get put on hold for 15 minutes- finally reach a customer service person- and was told my order was submitted too late to be delivered Tuesday and is changed to Wednesday- which was not helpful for me. I ask for a refund, and am redirected multiple times to offers of discounts or sending for Mother's day instead of this week- I had to decline the customer service rep, who was clearly going off of a "don't let them cancel" script 5 times before he finally took another 15 minutes to process my refund. I should have checked the reviews before I ordered but they obviously pay a lot of money to pop up first and appear as a local flower shop- which they are not. I do not recommend. read more

I placed my order with Avas Flowers the Friday before Mother's Day, because, like many Americans, my family and I live paycheck to paycheck, and I had to wait to order flowers until I received my paycheck for the week. The website said the delivery for Mother's Day was a "flex delivery," meaning it could be delivered any time on Friday, Saturday, or Sunday, which I was completely fine with. Initially, I thought the pricing was fair for what I was ordering, as I ordered a medium-sized carnations-only bouquet. However, at checkout, I noticed that a $25.00 processing fee was applied that was not previously mentioned on the website. That aside, I still placed my order. During the order placement process, I placed in the notes for the delivery to please call my mom at her provided phone number if they did not see her very identifiable vehicle parked out front (her vehicle is bright yellow), because that meant she wasn't home, and she could provide a safe place to leave the order to avoid theft. By Saturday evening, I had noticed that my order status still stated "order placed," so I reached out to customer service for an update on the order to see what was going on. When customer service called me back, I was told that delivery was going to take place on the Tuesday AFTER Mother's Day because of the amount of orders they had received. I was upset about this, because nowhere on the website did it state that this would be a possibility, and nobody had called me to let me know that this was going to be the case when they realized that this was happening. When I was speaking with the customer service representative, I asked if they made deliveries after 5 PM, and they told me yes, so I asked them to please deliver between 5 PM and 7 PM as the customer service representative suggested on Tuesday since this was seemingly my only option with them, because my mom works over 20 minutes away from the house I was having them delivered to. I was assured that the notes were there. After this, I shopped around because I was unhappy with my experience and I was able to place another order with a different company that was able to deliver flowers on Sunday to ensure delivery on Mother's Day. I reached back out to customer service to cancel my order. Customer service then reached out to me to tell me that they were not going to cancel my order because it was their policy to not cancel orders on Valentine's Day and Mother's Day. I am now furious, and told them as much, because it does not state this anywhere on their website. I reached back out to them demanding a refund, and I didn't receive a response at all; so my message was completely ignored. On the Tuesday following Mother's Day, my mom received a text message stating her order was delivered in the middle of the day. She had to leave work to go pick it up to ensure that it didn't get stolen. So not only was my request to cancel in the first place completely denied and my response back completely ignored, my delivery instructions were completely disregarded and ignored as well. I feel like I was forced into the order after I asked to cancel my order. Extremely shady and wrong business practices. I am extremely angry with my entire experience with Avas Flowers, and I will NEVER order through them again. read more

My experience with Ava's flowers has been a nightmare. I paid for a luxury bouquet and got a small one. I called and stated that I did not want carnations substituted for any flower in the bouquet. There were 3 red carnations in the bouquet. The recipient of the bouquet is in hospice and she strongly dislikes carnations. How embarrassing to have a dying woman receive flowers that are her least favorite. It is impossible to try and speak to someone in customer service so I called the order # and the employee told me that there would NOT be any carnations in the bouquet because carnations were not listed in the order description. Not true!! I ordered and paid for a Mylar balloon and 6 latex balloons. Only 1 pink latex balloon was sent. Shame on Ava's flowers!!! I strongly urge you NOT to buy from Ava's flowers. read more

Have tried to call customer service, which routes you back to the website chat, which does not address a mis-delivery. The wrong flowers and card were delivered, no way to get this resolved from what I can tell, as I am simply rerouted to a substitution policy - so Terry, Philip and Nathan who tried to send flowers, they ended up at my grand mothers instead of her birthday flowers. if anyone has had luck getting a hold of a person in customer service, let me know your ways! read more

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Worst customer service ever. They mixed up my flower order with a different order - was on the phone numerous times to report and fix the problem - they said they delivered new flowers and took a drive by picture of the delivery of my house but no flowers. Do not use this company. They are a joke read more

Horrible. Were supposed to be delivered by April 19th, didn't arrive until 2 days later- which was two days too late for my father in law's first heavenly birthday. They were supposed to go to his grave site on his birthday, and now it's a missed opportunity. Secondly, the flowers were NOTHING like what I ordered. First, they didn't have the flowers I originally ordered, and asked me to pick another bouquet. The bouquet I chose were red, yellow, orange and white roses. However, what showed up were purple roses with silver GLITTER all over. It was so obnoxious and horrible looking. To make matters worse, customer service acknowledged the passing of my father in law due to the card I had written. But yet, the company still thought that purple flowers with sparkly glitter were appropriate? OMG read more

Avas Flowers - Flowers that were delivered, completely wrong and inappropriate order (these were supposed to go to my father in law's grave site). - Florists Near Me

If I could give zero stars, I would. This was a horrible experience from start to finish. I paid extra to have an arrangement delivered before 2 PM and was assured it would arrive that same day. Instead, I was met with excuse after excuse and given the runaround. The arrangement was finally delivered two days later. Completely unacceptable and deeply disappointing. I don't recommend this place. The service was poor from the very beginning, I should have gone with a different florist and followed my gut. read more

Service fee came on at very end- ridiculous!!! WEb site didnt work, chat was poor, phone was "not working". Avoid them read more

They advertise the bouquet as $69 then when you hit accept it jumped to $106, then trying to get in touch with someone about a refund it's impossible. Terrible terrible company and terrible customer service read more

I wish I could leave a 0 star review. I placed an order with them for flowers. It said same day on their site. Then get an email that says flex delivery. Thats not what I paid for. I paid for same day. If it said flex before hitting purchase, I wouldn't have ordered. Then customer service sends me an email saying they have a tab that should have been looked at for flex delivery saying it can be delivered 4 days later on holidays. I looked at several other florists that had same day blocked out. Last time I used them, the delivery person left my flowers at a neighbor's house and they fell over off the porch. I thought I could give them a 2nd chance. Never again. ​​ read more