I just bought a "Buy 2 Get 1 Free" wash for $36 and the machine did not dispense a receipt for me…read moreto redeem the other 2 washes. The owners do not answer their phone and there is not a voicemail set up to leave a message. Do not recommend.

Not my first rodeo with using these types of car washes, so I know what to expect most of the time…read more Evidently, the people that believe the "voted best in the county" slogan aren't native to this county. It's not.....it's not even average. It's a poor excuse for such a costly way to maintain a quick refresh during pollen season. Folks may be getting numbed into the new normal of 1/2 the quality for twice the price around this city, but........I'm not. I feel Brittany's review. Customer service evidently will be a separate fee around Waxahachie before long at this rate. I feel lucky soap wasn't left on my BLACK car.

Car wash is excellent Inside cleaning interior is…read moreoutstanding They will dry your car but make sure you point out the rear bumper area and grill

Low quality service and their membership is a complete and utter scam! Below is my story of getting…read morescammed by this company so that you can avoid this company. On June 25th I went to get my car washed at the Midlothian location and was told about a special where only $0.01 was due for the first month of my membership and then I would be charged a monthly fee thereafter. On the 25th, one of the workers took my license plate and personal information to set me up with a "membership". On July 5th, thinking I had a membership, I went back to get my car washed. The service member at that time scanned my car and didn't find an associated membership so I was charged $11 for that wash. Since then I have was charged $21.99 on July 25th and then again $21.99 on August 25th, which have been disputed with my credit card. When I call Wash Masters to cancel this "membership", I can't talk to someone and it sends me a link to sign into my membership to cancel it and it doesn't recognize my phone number or email. Odd coincidence that neither my license plate or personal information match with this membership that your service members inputted making it basically impossible to cancel? I'm confident that the worker put in false information to make the cancellation process near impossible so that I would continue being charged a monthly fee. He likely thought I am a woman who rarely looks at my finances but little did the guy know I am a financial planner who is so disappointed in businesses like this one. I was further disappointed that a company like this exists in Midlothian where we have such a robust Christian community

Great car wash! I really appreciate that they actually scrub the windshield, not just spray…read moreit--made a noticeable difference. The guy who helped me was very nice and welcoming. I also got a free wash from their website as a first-time customer, which was a great bonus. The only thing I wish they had is mat cleaner machines. Overall, excellent experience and I'll definitely be back.

Damaged my license plate/front bumper. Asked to speak with a manager for over a month, but the…read moremanager "Ricardo" is conveniently never there. I was told "we can just not wash your bumper and it shouldn't cause any more damage!" Yeah, because that's why I'm paying for a car wash subscription to not wash certain parts of the car. Terrible car wash, and the customer service was even worse. For what you charge, you should do better.

I put two dollars worth of quarters and the machine shuts off. I pressed the button to start the…read morewash and it didn't do nothing. There's no phone number or anything to call posted anywhere. every time I've come here it's either something with the car wash isn't working or the machines are taking on quarters.

20 dollars to the trash. Machines were shut down. swiped my card twice, this is scam. there is not…read morephone number where I can call

I always receive great customer service at all locations except for Waxahachie. I avoid this…read morelocation even though it's the closest to my house because of how stale and non-friendly the employees are should you need to ask any questions. The Arlington location is by far my favorite, customer service wise.

Need to improve communication when there are big delays and there are folks stuck in line. No one…read morecame out and said anything to anyone. Cars just jam packed in line. Let folks know what going on if we are going to be sitting and waiting. Only thing said was when we got to the gate. Grouchy employee said you got a membership? No, I'm sorry for the delay or your tag didn't read right. Dang, this place has dumped out!

It's a good carwash if you're looking for a quick wash but you have to pay for vacuums. I just came…read moreacross this bc I was close by.

My truck was not completely cleaned of splash mud. It wasn't heavy mud…read more Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

This car wash has really gone down. They added more silly lights and then the service went down to…read moreterrible. My car comes out still dirty every time. As you wait for the guys to pre wash you have to be subjected to them loudly arguing about their manager. Then the vacuums are a joke. It's a serious job to find one that even works. I paid $22 to have my car come out clean, nope! Doubt I will go again.

This used to be a great place for a car wash & a place to vacuum out your car. However, I feel like…read moreit's gotten worse over the months. The car wash does not do an adequate job. Leaves behind bug splatter on the window & bird droppings on the front of the car. The vacuums don't work well at all.

Beware - they will charge you more than what your monthly membership rate is (and it's not tax or…read moreother fee)... They claim they changed the monthly rate (without telling you) despite you being in a plan that even shows the amount of the initially agreed upon rate ON the receipt but will charge your card a higher value, even when their system shows you having the agreed membership rate. And their customer service is of no help. Its a shame too because its actually a decent car wash and friendly workers!

I go maybe twice a week to this location for about 2-3 months now but I will be canceling my…read moremembership today because of the following, Went to vacuum my car out, pulled the vacuum out the holder and the entire hose fell down onto my head....so Im like ok whatever it didnt hit my car thankfully so I go to the one on the right side.... you wouldn't believe it happened a SECOND time...it falls off the holder from above n comes down onto my head. So I proceed to wait until I see a worker come out, I tell this dude what happened, which he was nice and asked if I was ok, which was nice ... but I mean im NOT thrilled by getting hit in the head/face twice and then her continues on to say "we have a work order put in for those two" OK? SO WHY KEEP LETTING THEM BE USED SO IT CAN CONTINUE TO FALL OFF AND HIT PEOPLE IN THE HEAD? I think next time you should leave them down.

I was driving by their new carwash under construction on Hwy 360 in Grand Prairie and the project…read moremanager from "Cooper General Contractors" literally threw a branch onto the street then I swerved and almost wrecked into another car! I get out to speak to him and he starts to deny throwing the branch when I clearly saw him. When I ask him for his supervisor's number, he proceeds to cuss at my and harass me. I just got in my car and drove off for my safety because he was clearly unstable. I am going to be leaving a complaint for Osha on both of these companies. You should really choose a better construction company. The worst part is that I've seen Cooper's other sites in Dallas and they're always messy. Please do better.