Quality work and value for money. Great Job, would recommend. Jerry , Andy and Tim went out of…read moretheir way to get things done with City.

The plumbers arrived on time and I appreciated that I was notified in advance to meet them while I…read morewas still at work. They did a great job servicing my water heater as it needed a flush after four years. Note that I was unaware of this maintenance was even needed! My bad! Thankfully it's behind me now. I also had them look at my sink disposal and two toilets. They provided good advice about the condition of a water valve on one toilet and after discussing price options, I decided to get the toilet pumps updated. Overall, they took just over an hour for all the repairs and then explained everything they completed by taking me on a "tour" of the repairs until I was satisfied. The service was exceptional even though I had questions about pricing in which the owner Jerry was able to discuss so that we were all happy in the end. Thanks Jerry for reaching out to me! The service is exceptional.

My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

UPDATE Mar 2026: They did it again. Called yesterday and got the plumber to replace flush valve on…read moretoilet the next day. Yea!!! Background: Legacy Plumbing and Ace Home Services (specifically Ace Hardware Home Services) is that Legacy Plumbing is now an Ace Hardware company. Legacy Plumbing continues to operate under its own name, maintaining its 20+ year history and high service ratings in the Frisco and North Dallas areas.

Michael replaced two older soldered on faucet valves and a tricky sink drain with AC discharge…read moreattached. His pricing was fair and straightforward.

My customer experience with Michael Hairston was very productive and favorable. When I initially…read morecalled his office, his receptionist was courteous and professional, Michael called me shortly thereafter and I apprised him of several plumbing issues, one of which involved two faucet handles that had a measure of corrosion. He quickly suggested I contact the manufacturer and take advantage of their lifetime warranty. I did and they agreed to send me replacement handles. That was an immediate cost saving measure. When Michael came to my home the next day, he proceeded to unclog three sinks, and improve the water flow in the three connected faucets. He also conveyed some valuable household plumbing information that should prove beneficial going forward. All of these services were provided at a reasonable price. I will definitely call Michael should future plumbing issues arise.

Very good and modest pricing Was on time for the job and did a fine job at it. Will hidhly…read morerecomend them. give them 5 stars ,Needed a part for the job,drove to nearest lowes and came back quickly and competed the job. Thank you

Highly recommended!!! Abraham offered me his free…read moreconsultation via phone call as he believed that my issue on my toilet was pretty minor and not necessary to spending expensive money. I was very moved on his honesty and kindness. So much appreciated. I will definitely ask him again if I need plumber next time.

Easy to communicate with. Showed up on time…read more Job was completed correctly. I was even given options on how to save money on various replacement parts.

We've used Pelayo plumbing for all our plumbing needs for over 10 years. They've replaced shower,…read moresink and outdoor faucets, toilets, and unclogged drains for us. They do great work, are reasonably priced and are very nice people to boot. I highly recommend Pelayo plumbing for all your plumbing needs.

Have used O'Bryan for a few years. Easy to work with and their technicians are very competent.read more

Excellent service ! We really appreciate their thoroughness and them keeping everything in tip top…read moreshape

AVOID AT ALL COSTS!!! Had a shower leak in the upstairs bathroom. They demanded a ton of info to…read moreset an appointment. We provided the info, and an access code so they could check it out while I was at work. They confirmed the appointment, and then no showed entirely. They claimed their technician didn't have the door code and that I had only provided a gate code. We have no gate lock whatsoever and no keypad for a gate. They just hadn't shown up. They then said they would ask about getting somebody back there later today. Then texted me saying they wouldn't provide the service. Unprofessional & lazy.

Jacob and his team at Pure came out and saved our kitchen sink. Hubby was making dinner and in the…read moremiddle of dinner realized that our sink was no longer draining, black water started emerging from the pipes and we had no way to finish making dinner. Jacob kept us informed the entire time of what he was doing and gave us suggestions on some better care practices for future prevention of the same occurrence. He was so nice, was able to fix the issue surprisingly fast and even cleaned up everything including putting stuff back under the sink for us! If anyone asks me for a plumbing recommendation it's literally this place. Highly recommend.

Beware of this guy, Cody McSwain @ 469-347-0574. He did an emergency water heater install in my…read morehome and required Cash or Venmo. Even though he is an independent contractor, he billed the Bradford White water heater to a company he contracts work from (without the owner's knowledge). After requesting an invoice and warranty for over 2 weeks, Cody still didn't respond. Then I found out that he installed a 6 year instead of a 10 year water heater but charged me the higher price. Since I couldn't get him to respond to me, I backtracked the serial number to find out where the unit was shipped and who purchased it. Then I called the owner of the plumbing company who bought it. He was upset that Cody was billing product to his company for his private jobs. (Not to mention swindling customers!!) At any rate, after 3 more days he got Cody to purchase the extended warranty kit so I could finally register my new water heater with Bradford White. Makes me wonder how many times he has pulled a stunt like this. I'm an 80 year old single female. This is just wrong. Be warned! P.S. I am thankful to Al, owner of AAWH for his help getting this resolved. None of this is his fault. Cody is a contractor and it's all on him.

I need some roof shingles and 20 cedar fence pieces replaced. Cody was on time, great work and…read morecommunicated from start to finish. Thanks

I'm going to leave a one star review for right now, but if things work out the way they should I…read morewill move it up. Benjamin Franklin is currently in the process of digging trenches to replace cast-iron pipes. From what I've been seeing, I did not realize it would be this big of a deal as far as how deep they are how wide they are and how much landscaping that they're ruining. It might all end up working ok and the fact that they told me that they're going to try to put everything in the back the way it was me that if they don't well, they told me and there's nothing I can do about it. From what I can see, has they dug they have put little rocks and boulders on top of the ground cover and unless somebody goes through that and picks up every single inch of the rocks and the cement that's in there then this ground cover is not going to recover. The same as the grass that they've scooped out and put to the side and have assured me that they will put everything back. I live in a neighborhood where it's expected that the house looks nice. Like I said when this is all set and done if it looks fairly decent, I will be moving my rating up. For $40,000 they should be putting in new landscaping after this. They need to let you know right off the bat how disturbing this is to your yard and your landscaping.

if you want to pay 1100.00 to set a new toilet....call them....otherwise run away and find a…read more different plumber. They charge twice the price and when they have to come back to fix leaks they will charge you AGAIN. we will NEVER use Benjamin Franklin plumbing again!!!

Free estimate…read more Prompt service. Answered all my questions. No BS. Replaced an old water heater and they were able to use a larger capacity unit which was great.

Called for a hot water tank issue and they scheduled me for an appointment a day and half out. 15…read moreminutes past the appointment time, they called to cancel because no one was available. They didn't seem concerned to keep my business.