The Day You Rent Away…read more I almost can't believe I'm writing a five-star review for a car rental place, and yet here I am. We did technically have our rental thru Alamo® but there was no one at their desk (it was Christmas day), so we were sent here to their sister company at Enterprise® to complete the transaction. The Good: *Booked thru Costco for an eight-day rental for a small SUV for less than $100/day--including taxes and fees. *The lady working the desk, Yvonne, was outstanding; friendly, fast, efficient, and didn't go too hard on the insurance upsell. *Once we were done, we were sent to the lot where a friendly gentleman named Miguel *ACTUALLY WALKED US TO OUR CAR*!! Lord, in heaven, I got a case of the vapors and thought I was going to pass out. These places usually just turn you loose in a sea of vehicles and say, "Good luck and don't let the door hit ya where the dog should've bit ya." I'm looking at you, Baltimore... =T The Meh: *They didn't have any small SUVs left (I felt that Seinfeld bit about taking but not keeping the reservation creep into my head), but fortunately, Miguel hooked us up with a Toyota® RAV4™ upgrade for free. The Ugly: *The car exterior was a bit dirty, and a few of the windows were downright filthy. I'm not sure if this car had just been returned and they hadn't had time to clean it yet or what? Regardless, it's not really a big deal. TLDR: I still can't believe I'm giving 5* to a car rental place, but they definitely deserve it. To quote Kramer: It's a Festivus Miracle!

Had to pick up a rental car to use and would say that the counter staff was less than impressive…read more When I arrived there were two men at the counter and they were more concerned with their phones than helping me. The one that helped me finally couldn't get the computer to work and finally said "guess I could use the tablet though I hate it." Took a while to get the car almost double what is should have. The staff in the lot was friendly and help.

Our recent Alamo experience went smoothly, although I'm not a big fan of the "necessary evil" AKA…read morethe shuttle bus to the Rental Car Center. I chose a compact SUV, of which there were only 3 left in the lot on pickup - all Mitsubishi. I picked the one with the New Mexico plates and off we went. Alamo staff were their usual friendly and helpful selves, which made any line delays easier. I felt that our rental was a little underpowered, especially when we were heading up to Los Alamos and winding around the Jemez. Past that, our vehicle was roomy, comfortable, and easily carried all or our stuff.

The window washer in the vehicle wasn't working. I told them about it and they said they have had…read moreissues with that make and model so they took $40 off the bill. I didn't even ask for a discount or even expect one and they were automatic. It was great! Went to Mt. Rushmore in South Dakota and back to Albuquerque in it. It rode smooth and had no problems or issues!

Having more employees on a busy Friday morning could help. Then the two people who are working keep…read moregetting distracted by radios and other random people.

Horrible experience with Budget in Albuquerque. Given two cars, both of which had flat tires within…read morefive miles of the airport. The first was a blow out, the second lost air shortly and went flat quickly. Both on the interstate, very dangerous situation. Required towing back to airport. We lost a day of our vacation dealing with incompetence and lack of customer service. Again, stay far away from Budget rentals! Photos posted of the tires on the cars we were rented. By the way, they are trying to charge us for towing and their bad tires.

These folks re-define customer service! I had left my phone in a vehicle that was returned, and it…read moreactually got reissued to another customer. Teresa Everheart contacted the new vehicle renter and personally drove to them to pick it up for me. To top it off, she came to the hotel where I was staying to give it to me in person. If you want to rent cars from a trustworthy team, this is your place! Thank you Teresa!!

Better to rent a car off the airport. One person working at gate to get out of lot. This was…read moreridiculous.

Unhinged behavior by current manager Nate causes unnecessary financial loss to company…read more After more 35 years of amazing service at this location, was yelled at and sent away without a rental due to asking for a change in rental duration. I am truly confused how this human finds this type of behavior acceptable in a professional (or otherwise honestly) setting. We had an appointment, were on time and treated criminal. Called corporate and did not receive an apology. Shame Enterprise.

Called multiple times to speak with a representative and they picked up, did not say a word and…read morethen hung up. I could hear they were probably busy, so greet me and put me on hold not just hang back to back. Really poor service.

Miles and the team are consistently welcoming, attentive, and genuinely helpful. After just a few…read morerentals, they greet you by name, which adds a personal touch that really stands out. They go beyond the basics too--always offering thoughtful recommendations for restaurants and local activities to help make your stay as enjoyable as possible. Additionally, the prices are exceptional for the cars they offer

Clown show of a car rental company. I prepaid for my car but agreed to pay for the gas ahead of…read moretime at the counter. I was told it would be $46.90 to prepay the gas. Works for me. I was charged $58.69, about $12 more than I should have been. I left review with the company and expressed my displeasure, and I was emailed the next day by Chloe, a general manager. I sent her proof that I was clearly overcharged and her response to me was that the extra $12 was "tax." First, what? $12 tax on $46? Also, why wasn't the tax included in the charge? Will never do business with this disreputable company again. Also, their cars suck. The car I was in had the most uncomfortable seats I've ever sat in. Will go Hertz or another more reputable company going forward. Save myself the headache and the clown show.

Last minute need for change of plans! My bf booked through USAA and had a military deal through…read moreUSAA. They had availability, it was smooth, we got to the desk and the staff did not push us for extra stuff we did not need. Went to get the car, guy gave us choices (there were only two for the package he paid and off we go! For return, we came back outside office hours around 3:30 in the morning and no one was on site----instructions to leave key on the dashboard and the shuttle was already waiting on us which was such a relief! Car was ok but efficient. Got us to what we wanted to do for this trip!

Friendly service on the lot with a decent selection to choose from in the Emerald Aisle section…read more Grouchy older man who worked the exit booth would not accept the Emerald Checkout barcode, so beware that they may not follow all of the typical protocols as advertised at this branch.

I loved this little rental hub. So easy to navigate. I get a bit of anxiety when I'm not familiar…read morewith an area or a subject, which is why I love researching before a trip (and why I love Yelp so much!) The shuttle bus was so easy because there is just one. You don't have to try to look for the company you rented through because this shuttle takes you to them all. The shuttle seems to run quite often. When we arrived at the facility, our first day, there was one already waiting to leave and one behind us. When we left on our final day in ABQ, there were 4 shuttles waiting to go back to the airport. This was on a Sunday too, so don't be scared if you see the hours posted here that they are closed on the weekends. They aren't. The shuttle was also a pretty quick trip, so we definitely got to the airport early. The main building is a long one, with counters flowing on both sides from the middle, where the shuttle drops you off. There are many signs telling you which way to go to your counter. The parking lots follow this pattern and do a u-shape around the building. While there could have been a few clearer signs for returns, I'd say it was pretty easy, as you come in the way you left.

Here in Albuquerque, after you get off your plane and claim your luggage, you catch a shuttle to…read morethe car rental facility. In the past, we've been helped aboard by the driver and we've always tipped at least a dollar a bag. This trip, we had the cash, but not the help. Inside the facility, all of the car rental agencies are ready and willing to help with your reservation or find a car for you. This trip, we reserved with Budget. We had no wait. Ian helped us and we got our car (a Camry) in record time. When we returned, we were assisted by a young woman who scanned our car's barcode, emailed our receipt, and told us we were all set. We gassed up last night, 7 miles from the airport, and put 7 gallons in the car for the 137 miles we drove it. Either Camrys are getting poorer mileage or the person before us didn't REALLY fill it up.

like most people, i didn't have a good experience. the customer service agent i worked with was…read morevery rude and constantly stared at me like i was supposed to know what he was trying to say when he wasn't opening his mouth. when he did speak, it was very low and hard to hear. i will say it was easy to extend when i needed to, but that's likely because i could do it online without needing to go in. when i returned it, i forgot to refuel (yeah, i know, that one's on me) and they charged me as if there was an empty tank when it was a quarter left. they also charged me for 28 gallons when the vehicle's capacity was 26.5. not cool. i know there was 6.5 gallons left so it should've been a charge for 19 gallons. that's pretty gross. will never return, budget is way better. oh and budget doesn't charge for the spouse to be an additional driver like thrifty does. not so thrifty in my opinion, they nickel and dime you for every little thing. i can't say enough bad about them.

Worst experience ever it's been more than 10 days to get your deposit back. 14 days out and…read morenothing has been resolved. I have Call everyday. No resolution. I keep getting the run around. They told me to call my credit card company I called them they told me monies have not been release back to my card. It's like they just want you to forget about your deposit. $200 deposit. They do not tell you about the deposit until you sign everything at the end. I will never rent from them again. Worst experience ever.

The problems are actually caused by national management, not only with these mergers, but by…read moreoffering such low prices and dealing in volume, while not putting nearly as much money as they should to staffing. You can't call for a stampede of customers, and not be ready to serve them with only 2 clerks at the front desk. The result is a 90 minute wait for a car. Fortunately, they have the cars, however, by the time people get them, they are fuming. And I have to ask: Who in this day and age uses a dot matrix printer? That part alone just screams that national management really doesn't care. If they're going for volume they have to invest in standalone tablets so people can check themselves in, and choose their car and coverages, in addition to having the clerks. As far as their Perks club, the app doesn't work in the car rental terminal. Also, the app itself doesn't allow you to cancel without talking to someone on the phone at the national service center. Overall, everyone at the ABQ Payless Car Rental, and online has been nice. But it's offset by this untenable situation that the national corporate management has set in terms of staffing.

Absolutely Awful Experience - DO NOT RENT FROM PAYLESS I had…read morea terrible experience with Payless Car Rental In Albuquerque and would strongly advise others to avoid them at all costs. I was returning a rental to the airport and, due to a freeway accident, was running tight on time. I pulled up and asked the check-in staff how much it would cost for them to fill the gas tank. He told me he didn't know and said I should go inside to ask. Inside, I was met by an incredibly rude agent who told me it was $10 per gallon--which is outrageously overpriced. I immediately told them I'd prefer to fill the tank myself, as I was being told the charge only after already arriving. But they refused to allow it. They claimed the car had already been "checked in" and wouldn't give me the keys back, even though I had just walked inside. To make matters worse, the tank was almost half full when I returned it (it's a RAV4 with a 14.5 gallon tank), but they charged me $107 to top it off. That math doesn't even come close to adding up, and it felt completely predatory. It felt like a total scam. There was zero transparency, no customer service, and absolutely no flexibility. I got overcharged for gas in a way that felt dishonest and predatory. I will never rent from Payless again--and I recommend others don't either. There are plenty of rental companies that won't treat you like this.