Worst Rent-A-Car experience ever, waited for 30 minutes at the check in register for someone to show up. Finally when we got through that we had to wait another 20 minutes for the valet driver to bring us the car. I would personally recommend hertz instead of this crap hole. read more

Horrible. Used the MN AVIS once before earlier this year and the car was filthy and had obviously been smoked in. Round 2, my mother rented our car from MN AVIS not knowing our previous experience and although the car is clean it has absolutely been smoked in but this time they used some AWFUL scent to try and cover it up so it's almost impossible to sit in without having the windows down, in December. How any employee sent this off the lot smelling like this is hard for us to understand. read more

Worst experience. How is it they can have 10 people in line and only one person behind the counter. They need to do a better job of managing their workforce. read more

Ive been to Minneapolis 2x this year. Both times its been the same. Came in 9:00pm and theres a huge line and only one person taking care of check-ins... :(. Sad. We the customer just have to deal with it. Just Sad. Never again. read more

Overall a great experience! If you are an Avis preferred they put a sign on the door outside the desk that says the parking spot location of your car and has the keys in it, you don't even have to check in or go to the desk at all. However, there were some sticky spots of coffee on the armrest in the back seat leftover from the previous renter. read more

We have been at the airport Avis attempting to get a car. There were two people waiting for the same car. We waiting until a nice gentlemen came over and asked if we were waiting for a car. He got a different car because as we waited, another person came out looking for the same car we couldn't find. Someone had already taken our car. We finally got a car and they switched it out. As we were leaving, the parking guard said that our car didn't match our paperwork. More time wasted because it wasn't done properly. Talk about a headache. read more

Avoid Avis, they don't have Preferred Service where you can walk and look for your name with parking lot #. It was worst experience ever with Avis. I walk to Preferred counter and the person is working alone managing both counter (Avis and Budget) so you have to stand in line waiting for slow service for over 30 minutes. I called Avis on Monday to provide my new CC number but still guy at the counter told me that my CC is in valid. What a waste of my time waiting on the phone to update my CC. I even updated new CC on the website. Go for Hertz or cheaper car rental company where the service is much faster and line is shorter. read more

Do yourself a favor and don't get a car from Avis. I had a prepaid reservation, however the person at the desk, Alexandru, decided to upgrade me and charge me extra without mentioning a word. I got to my office and then had to drive all the way back to the airport to switch out the car they "up sold" me without telling me - I was so surprised, mad, and disappointed. Especially since I just started a new job and I was using my work credit card -- thanks Avis -- I will make sure I tell everyone about my experience and steer everyone I meet away from your corrupt, deceiving business! Sharing this on Facebook . read more

A nightmare, an absolute nightmare. By comparison, the lone rep at the National counter handled 6 customers while the 3 reps at Avis processed 4. It wasn't that it was just slow, it was slow, but very unorganized. People kept coming out of the back room to confer with the staff who them began a frenzied computer search while the line grew. When we arrived there were 8 people ahead of us and 3 at the counter and 45 minutes later we went to the valet area to pick up our car. It wasn't there. It took 15 minutes to arrive. The car delivery people didn't know anything, they just picked up and delivered while we, and half the people who proceeded on line just waited. If anyone from Avis wants to follow up our rental agreement is 113462123. Two more points, first the people were friendly and finally, how did the car cleaners miss the bottle of orange soda under the passenger seat. read more

I'm a very seasoned traveler (300k+ air miles a year). I don't usually book with Avis, but they were cheaper and this was a personal trip. This was the poorest run airport car rental facility I have run into. I booked a car from Avis online and entered my flight (Southwest). I've never been to Minneapolis before, and I got off the plane in Terminal 2 at 7PM, found my way to the rental counter. No one there. The woman at the Budget counter said "they must be in the bathroom." Waited for 10 minutes, then headed to the garage. No one at the Avis Preferred kiosk, either. Waited for 15 minutes there before heading out by the cars to find someone who worked for Avis. Found a guy by the checkout gate who said "I'll be there in a while." When he got to the kiosk and looked up my reservation he said "your reservation is for terminal 1." Right. He grudgingly gave me the keys and contract. Sullen. By now I was a bit put off. Got into the car and headed out. Two days later when I went to put gas in the car, there was no gas cap on the tank. Turning the car in early tomorrow morning on my way out. Can't wait to see what happens . . . This used to be a great rental company. I wonder what happened. read more

I had a reservation. What a crock!! At first they told me they had 1 car and that I would have to pay more for it. Then magically they had 2 more cars come in. One was a small sedan and a large sedan. I had a reservation for a large sedan. Of course I couldn't have the large sedan without paying more because it had satellite and navigation. I was so pissed. I said fine, and figured my company would take care of it. The satellite wouldn't even work. The return of the car was a joke to. I had to walk in a parking garage in 28* degrees with all my stuff because of constructions. read more

I am 24 with a perfect driving record (I know my record doesn't matter) and struggle with getting a rental car because of my age. I went onto enterprise and my total rental cost was $244 and that price was shown upfront and before I even continued. I went to AVIS' site for the first time and saw that it was about $172 for a similar rental and of course proceeded to check out with that price. Once I proceeded it told me that with ALL of the fees it would come to $410! There was about $246 worth of fees and over half of that was because of my age. If I changed my age to say 25+, it only charged me $90 in fees. It is due to the deceptiveness of this website that I will never feel comfortable using AVIS now or in the future. FYI if you are 24 and want to rent a car, Enterprise is only a $30 fee for a young driver. read more

After having a horrible experience with Budget, Avis gets a great review. They were helpful and had the car I had reserved. There were no hidden charges and dropping the car off couldn't have been easier. As for the other reviewer, I don't see how it's the rental car company's fault that he or she couldn't find a gas station... it is annoying that there aren't many convenient gas stations near the airport, but that isn't Avis' concern. I would recommend this Avis to anyone. read more

Arrived on Friday evening to pick up car. Was third in queue, only 1 person working front desk. Don't really understand why it took over 20 minutes to get to us. Inefficient protocols where they try very hard to sell insurance to you. Hertz has innovated with self-check in machines just next to Avis. That's the future Avis, pay attention. read more

Very rude staff. Not empresses at all. They don't explain where Togo or give any help. At drop off and pick up they all seem rude like I'm inconveniencing them read more

I AM DONE WITH AVIS! Went to get my reservation at Terminal 2 and the "employee of the year" decided to leave early! We then had no choice but to walk and then take the light rail to Terminal 1 to get our reservation! The next employee didn't seem surprised and then proceeded to just give us the basics! No apology, no nothing! Then he proceeds to put us in a car that had coffee spilled all over the back seat and dents all over car! Thanks Avis for making it an easy choice! read more

Worst car company I have ever used. Terrible customer service. Got stranded in D.C. all flights out booked for two days. Rented a car through my company's newly contracted car company AVIS. Booked a car on my phone at the airport for $160, while trying to track down my family's luggage and deal with Delta. The AVIS website said I had to talk to an desk agent. Waited in line for over an hour only to be told that preferred and online bookings go upstairs. No where in the building was there a sign stating that, I even took photos. Got the car, at our first rest stop noticed how unclean it was with dried food stuck to the seats.... Enjoyed the rest of my 5 days vacation. Came home to find a bill for over $700 from AVIS (3x the cost of my cancelled Delta flight). Called AVIS and was informed that in all my panic dealing with major storms in the D.C. area, flights cancelled, an unhappy family, and issues getting a car that I failed to read the "small print" and the desk agents fail to mentioned that it was a $160 rental that charged by the mile. Spent two hours on the phone with rude customer service only to get a "sorry" and a $40 dollar voucher, which I wont be using. Will be talking to my company about switching our contract to a different car company. read more

Fly here often, usually arriving late. They are always understaffed and have a long line of tired travelers. Out of the many airports I travel to, this Avis is one of the worst. Slow, long lines. If you are on business expect to have a shitty morning. Avis will add additional frustration to your travel. Since Avis and Budget and all the other car rentals are part of the same group expect the same experience with the others. The same person will attend. I hate renting here. (I am preferred too and it is still bad.) More staff if needed, this will greatly improve the process. Worst car rental in America. I rent cars regularly in various cities around the US. Worst car rental in America. Desk staff is friendly but the understaffing makes renting a time consuming shit experience. Balls to the Mgmt at this place and balls to all. Big balls to RCippy when he reads this and try's to clown in the group text, you're done here son. Off me son. Goodnight. read more

The worst. After one hour wait in line, only 3 customers got their cars. The one employee working the Avis desk would leave for 10 minutes at a time to help the 3 employees working the Busget side. Alamo has a self serve Kiosk right next to Avis. read more

I should not have given the gentleman that helped me a 1 star. First I was greeted with a friendly hello. I thought things were good. First he told me that I had to purchase insurance on car for $34.99/day. I informed him my car insurance would cover. He continually told me it would not cover damages. I called agent and my policy did. His next move was to tell me that no mid size SUVs were available so I would have to upgrade to a larger one for $10 more per day. I explained I reserved a midsize SUV, there should be one available. He again said the only thing available was a larger one and I would have to pay upgrade. I was not happy since I had done a reservation a week prior. After I told him I was going to give him a very bad review he said he would give me the larger for same price. I will NEVER use AVIS again. read more

Super long line of about 10 people. One desk agent for the entire line and they took forever. Disappointed in the "mid size" SUV we got and decided never again to use Avis. They suck. read more

Not a very good experience. We pre-paid for our rental and was very disappointed in the car. The "mid-size" turned out to be like another company's "economy", engine noisy and sounded in need of maintenance and the bald tires were not very safe for driving on the very wet road conditions. Honestly, it did not feel like a safe ride. Disappointed that for the cost didn't have a safer choice in vehicles. read more

Horrible customer service! Charged me for not filling up my tank and the requirements for correcting their mistake is beyond ridiculous! It has been over a month and I am still working on getting reimbursed. DO NOT book with Avis!!!! read more

We arrived at the Avis booth and the lady at the front was really nice. She told us our car would be valeted up the the front, where we waited with a few other people. After about 10 minutes we didnt see our car so we asked someone where it was. About 5 minutes later we were told our car was somehow at Budget?!? She said they would get it in 2 mins, but another 10 minutes passed and we STILL did not have our car. After asking yet another person about our car it finally arrive. It was almost a 30 minute wait to just get the car! Not only was that an issue, no one even apologized for the inconvenience when we got the car! After talking to the manager, we were offered a measly $25 credit, which we didn't really care for since our company was paying for it. It was so disorganized - another customer said he was waiting for his car bc they couldnt find it and that they were searching each car manually to find his car by VIN number! Never renting from Avis at this airport again! read more

Unless they really step-up in the current situation, I will never again book AVIS. more expensive, won't take emailed coupons and doesn't have the car ready in a timely manner yet they find a way to blame it on the customer. Sorry, I flew in on American, sorry they don't fly into terminal 2 so I seriously doubt that the reservation was booked at terminal 2. So here I sit waiting, waiting, waiting for a freak in' car for 45 minutes. NO MORE AVIS FOR ME. ya need to step up read more

Went online to look at rentals. online the website said we could not used debit cards. Fine. we paid with a Credit Card and choose (from a limited selection) our car. It was paid in full, and said come on in to pick up your car. Great! Easy as pie. But what they don't tell you, is when you get to the office to pick up your car. You need another card to use for a "hold" which the lady behind the counter says, oh it won't charge you. Then she says oh it holds an EXTRA $200 on top of the $260 we already paid. Then they STILL don't give you a car, even though its paid. Also if you use a card to "hold" your card, they don't just reverse the authorization before it charges so you can have your money back, they just charge you and refund it making it take 3-5 days so you can't rent anywhere else. Whatever they tell you the charge will be, expect double, and don't expect Customer Service to help you at all. they are rude and condescending. read more

I was SCAMMED at the Avis desk at the Minneapolis airport. I came to the desk and gave my name and reservation number. The agent showed me the price and it was $70 more than what my husband had already paid for on Priceline. I produced the Priceline certificate and they said "ok" and showed me another quote that was even less so I signed it thinking I was getting a deal. My husband was flying in later that night. They gave me a Hundai Sonata and we drove it for the week. When I returned home I found they had upgraded me from a midsize to full and charged me $186 on my VISA for the upgrade and that was the sheet I signed unknowingly. I was NEVER asked if I was interested in an UPGRADE and offhand I would never know what the difference between a midsize and a full size is. Now we were charged twice for the car on each of our credit cards. I called multiple times and spoke with the several agents after being rerouted through Oklahoma. I finally made my way back to the MN desk and the agent said it was too bad but I signed a contract with an upgrade and I had to eat the cost. I repeat: I was NEVER asked if I was interested in an upgrade! All I know is the whole point of using Priceline was to save money and we ended up spending twice as much. I managed to get a slight refund after much hassle but they would not refund the whole thing even though, in essence, they were admitting to the scam. This has actually happened to other Avis customers I know the more I have told this story. read more

It's the worst car rental company I have visited. I made a booking through Priceline and they hooked me up with Avis. The staff was extremely rude here. I had someone named Abdul on the counter at MSP Avis rental and he was extremely rude and abusive. First of all he seemed not interested in doing his work. After waiting for 10 mins at the counter and doing all the formalities, the guy asked me to head toward left side and said my car will be pulled in next 7 minutes. Usually, from where I rent car they escort you till the car ( not that I was expecting Avis to escort) however I was not sure where to wait, should I wait in the lobby or head outside on garage and meet someone there who will escort me to the car. So I asked the same question and the guy (Abdul) was very rudely answered and shouted at me that I told you that your car will be pulled in 7 mins. Well, I asked him where to wait inside the lobby head outside in garage. However, as it was freezing cold outside I just decided to wait inside with no idea how would I know my car is pulled out. Again, after waiting 10-15 mins as I didn't see any car pulled out I asked the guy again that how would I know my car is pulled out ? To this he started abusing and said F* word ( I am not kidding, yes he has guts abuse a customer) and shouted how many times I told you that your car wis already pulled out. I was like when did you tell me this. If this was the case why didn't you inform me earlier especially if you saw me waiting in the lobby. I had a heated argument later and then another Avis guy came in started saying its a mess here, employs work all day here and are frustrated. WTF man! That's not my problem. That's no excuse to abuse your customers. Long story short, this was the worst experience I ever had at rental company. Avoid AVIS at all cost is my suggestion read more