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    Hertz Rent A Car

    2.1 (126 reviews)
    Mon • 6:00 am - 12:30 AM (Next day)
    Tue • 6:00 am - 12:30 AM (Next day)

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    They will refuse your car at the last minute. Book elsewhere and save the hassle.

    I had reserved a car through Amex GBT while I'm on a business trip. Arrived at the Hertz counter at the Minneapolis Airport to be greeted by a very rude staff member who seemed like he didn't want to be there. Asked for my drivers license, passport and credit card. He put the credit card into the machine and says that my name is not displayed on his computer screen. I asked him to try 3 different cards and the result was the same. He then called his "General Manager" and told me that I cannot have the car unless I have a credit card that shows my Full Name when inserted into their machine. My name is printed on all my credit cards. He said that "Anyone can print their name on a credit card". I'm from the UK and I travel around Europe and USA all the time for work. In fact I had just returned another rental car from Budget this morning at the Baltimore airport before catching a flight to Minneapolis. I asked him to try again and he refused it and even made some racist comments with his colleagues. I asked to speak with his manager which he also refused. He also told me that none of the other rental companies will rent me a car without a credit card that shows my name on their computer. I then walked to Budget who happily gave me a car. They were surprised that Hertz didn't let me have the car when my credit card has my name printed on the front. I will never book a car through Hertz again and will be making a formal complaint through Amex GBT.

    Everyone in this line was screwed over by Hertz
    Jeff L.

    Had a reservation with Hertz. When my flight landed, the booth in my terminal was closed. We travelled to the other terminal. When we go to the other terminal, we were greeted with the huge line in the picture attached. After waiting in the line for an hour, we were told that Hertz had given way more reservations than they actually had cars for and everyone in line was not getting a car. Never under any circumstances rent a car front this company.

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    10 months ago

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    2 years ago

    Just rented at Philly airport. One agent working (hard) at rush hour and a long line of customers waiting. Understaffed and long waits.

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    Page 1 of 4

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    “We received a text with our car location, and the keys were in it.”

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    Enterprise Rent A Car - Truck rented

    Enterprise Rent A Car

    3.2(58 reviews)
    0.1 mi

    I usually dont review rent a cars, but will this time. I have been a customer of enterprise in the…read morepast, and have had a couple of bad experiences. Seattle was one of them. Anyway, I came to mn for a funeral and needed to rent a car. Getting to the rental desk from terminal 2 was a little confusing. But once I found it, things were smooth sailing after. Easy check in. Thought I was going to have a issue using my debit card, but didnt. Got a great deal from Costco. I alloted a lot of extra time for the return before my flight. Wasn't needed as the return was very seamless. Great customer service. Ill use enterprise again.

    I rented from here for my visit. I used the app for easy checkin, to skip the line. I must say…read morethe app needs to be updated. It says for terminal 2 to go to the counter for your keys, but that's wrong, you just go to the car area. No one from Alamo was here so I dealt with enterprise, which was such an awesome experience! The woman showed me the 10+ cars to choose from (mid size sedan) and let me pick whatever I wanted. She explained that I take it to the exit area, show them my drivers license and that's it. On my way out, me and the guy chit chat, and I mentioned I'm used to driving a truck. He told me I could get a truck if I wanted, and keep the same price!!! I was ecstatic!! He backed the car up behind me and I parked and grabbed the truck. They have so many new vehicles at this place! It was a 2025 4x4 F150. It was the only truck I seen, and it was so nice to drive it around. He gave me a card showing the address I need to do the drop off for, based on my airline I'm flying out on. This made things super easy when doing the return!! This was probably the best experience I've had at a rental car place!

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    Enterprise Rent A Car
    Enterprise Rent A Car
    Enterprise Rent A Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.8(157 reviews)
    1.2 mi

    I rented an intermediate car for a couple days from this location. It was a great experience…read more Desire and the rest of the staff were very friendly and helpful. Check-in and pick-up was very smooth. It's always great when they Sentras and Corollas available to rent. The return was good. However, on the return, I wish the signs to indicate which lane to turn into for the return would start sooner. I almost missed the turn off for the return once I got into the return garage. Also, I wish they would put side trash cans in the return lanes like they do in TPA. I would absolutely rent from this location again if I came back to MN.

    Very frustrating experience at the Enterprise rental counter. After already dealing with…read moresignificant flight delays, the last thing we expected was another long wait just to pick up a car we had already reserved. There was a substantial line of customers waiting, yet only one person appeared to be handling check-ins. For a major airport rental location, especially during a busy travel period, this level of staffing is unacceptable and feels very unprofessional. Travelers arriving after delayed flights are already exhausted and trying to get to their destinations; having to stand in another lengthy line because the counter is inadequately staffed only makes the situation worse. Enterprise should anticipate passenger volume and staff the counter appropriately. A reservation should make the rental process easier--not become another major delay after a difficult travel day. Very disappointing experience.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Budget - A jeep in place of an economy car...

    Budget

    1.2(138 reviews)
    0.1 mi

    I like the Humphrey Terminal at MSP, aka Terminal 2. It's roomy, comfortable, and doesn't have the…read morecrowds or the confusing geography that I find at Terminal 1 (Lindbergh). However, picking up and dropping off a rental car here has been a real "shit show" in my limited experiences. I still remember an Alamo rental that required a late night light rail journey to Terminal 1 because they were closed while flights were still coming in, while offering no instructions on how to get over there. This time around, I chose Budget because I found the type of car I wanted at the right price. Getting the car was another matter. I went to their main Terminal 2 desk to find it deserted, but with cryptic instructions on how to get to their section of the garage. One I got there (after a bit of trial and error), there was no one at that desk either. I was on the phone and ready to shlep over to Terminal 1, when a reasonably helpful guy showed up and ran my paperwork, complete with a dot matrix printer(!). Exiting the garage was a challenge as the exit signs led to k-rail blockage and the truth that all of the check out booths were long abandoned. After keeping my eye on clear space, I finally found a way out. Coming back was challenging in that there was no one to check out the car and provide a receipt, one that I have still not received several days later. The same guy was in the garage office and told me just to leave the car and he'd handle it. The good news is that the credit card charge was in line with my original reservation and that there were no alleged fuel charge or damage surprises. Again, this part of the rental car garage looked neglected and disserted. In between my Terminal 2 experiences was a nice car and a safe driving experience. At the same time and looking over the other reviews (over at least a couple years), you have to wonder if the good folks at Avis/Budget or MSP read or otherwise have any clue what kind of a shoddy operation they provide over here at Humphrey. If I compare my Alamo and Budget experiences here, it truly is a race to the bottom.

    They are scammers & will charge you for fuel at $10.99/gallon. Even though I brought it back with…read more30 miles more range than when I picked it up. Just absolutely pathetic... Then the genius on the phone asked me where I filled up at and what time. I said based on the range at pick up, and how far I was from the airport, fuel price, I filled up before the airport. And I made another stop from filling up before returning to MSP, on a direct path. When I dropped the jeep off, I told the guy the range at pick up and at return, he said looks good, no additional charges. So check your receipts and charges... Just a waste of my time to call and wait on hold and then have to explain over and over with this person whom doesn't seem to understand nor listen much... I reserved an economy car, spend less in fuel, easier parking, and all of that. At pick up I was told they were out of those cars and could give me a small SUV, sure as long as it seats 2, fits 2 bags, and has AC... I received a Jeep Wrangler, 4 door, 4x4, with chunky tires... A best of 17.5mpg and I used the Cruise Control as much as possible.... So I spent probably double on fuel already... Also no jack, no key to remove the spare tire, and the wheels had not been rotated and were worn quite unevenly which made massive road noise... Overall the experience would have been a 4 star had they not tried scamming me for $28 in fuel.... I bet they do this with every vehicle...‍

    Photos
    Budget - Very bad worn tires

    Very bad worn tires

    Budget - Chipped paint

    Chipped paint

    Budget - Looooong line (notice the other companies have NO line)

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    Looooong line (notice the other companies have NO line)

    Sixt Rent A Car

    Sixt Rent A Car

    2.3(194 reviews)
    0.9 mi

    On a Friday, around 11 am, the Sixt counter had no queue. No complaint as a couple of the other…read morerental counters had long lines. I reserved a Mercedes C class (or similar as stated). it was "similar" this time as they didn't have a Mercedes. BMW 3 series was available with only one choice for colors. I would've loved anything but white. I usually get a free upgrade offer but this time all the upgrades were paid only-I took a pass and stuck with the Bimmer. Service was friendly and quick. Car was in good condition with lower miles. Pick up of the car was seamless and fast with easy exit from the garage. More inventory and free upgrade given they didn't have the Mercedes would have been good.

    I rented a car from Sixt at the MSP location from July 23-27. The car was decent, the pricing was…read morereasonable, and the check-in and pickup process was fast and efficient. Unfortunately, I had a major problem after returning the vehicle. On July 28, I received an invoice from Sixt for $614.25 for damage to the front passenger-side aluminum rim, described as a scratch. I am absolutely certain this damage did not occur while I had the vehicle. Unfortunately, I did not think to take pictures of all four wheels when I picked up the car. When I contacted Sixt to dispute the charge, I was told that Sixt was not required to provide proof that the wheel was in perfect condition when I received the vehicle and that documenting the condition of the car was my responsibility. As a result, they refused to remove the charge. This is extremely frustrating. I have rented cars from many companies over the years, but I have never experienced a situation where I was charged hundreds of dollars for damage that I am confident was already present--and then told that the burden was entirely on me to prove otherwise. My strong recommendation: use extreme caution if renting from Sixt. If you do rent from them, I strongly recommend taking a video of the entire vehicle before leaving the lot, along with individual photos of all four wheels/rims and every part of the exterior and interior. Do not assume that any existing damage will be properly documented by Sixt. The initial rental experience was fine, but the way this damage claim was handled has completely changed my opinion of the company. I will not be using Sixt again.

    Photos
    Sixt Rent A Car - 330i

    330i

    Sixt Rent A Car
    Sixt Rent A Car

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    Alamo Rent A Car

    Alamo Rent A Car

    3.6(98 reviews)
    1.2 mi

    I needed a car for roughly 24 hours. I had put in the rental request through Alamo. I arrived…read morearound 645 on a Friday night and the person was running three rental counters. He was absolutely fantastic and personable. He even provided me with a cell in case I was running behind Saturday on my return. I waited about 15 minutes that night through the line. I was supposed to have a Chevy Malibu and was upgraded (complimentary) to a Mazda CX-50. Car had 23,000 miles and was in decent shape. I put almost 500 miles on that car over the 23 hours. No issues with the car. Car return was a breeze. Fast/efficient. I wish all car rental experiences were like this.

    Renting a car was pretty painless via the rental car center over in terminal 1. Even though due to…read moreflight delays and cancellations, I had shown up almost a day late for my car reservation, they were able to honor my reservation. After the necessary paperwork was done at the counter, I headed up the escalator to get my car. Once in the garage, there was one line for Enterprise and another for Alamo. Unfortunately, there was only one employee there helping people get their vehicles. At first, he was only helping those in the Enterprise line until we went over and asked. I was able to get a new Hyundai Sonata hybrid. It ran perfectly fine for my trip up to Duluth. As for returning the vehicle, we were given an address to use for navigation to get to the proper return ramp for terminal 1.

    Photos
    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Dollar Car Rental

    Dollar Car Rental

    1.3(67 reviews)
    0.0 mi

    UPDATE: After about five emails and complaints, they sent me an email saying they would reimburse…read moreme the extra amount they charged me. It took a lot of extra assertiveness, but they eventually honored their original price. Still won't use them unless I have to in the future, but them finally responding and caring has made me less of an anti-Dollar-Car-Evangelist. Original Review: Terrible, terrible experience. They didn't have the car I reserved. Had to take a giant SUV that I wasn't comfortable driving and used half again the amount of gas. They didn't keep to the amount I quoted. They didn't explain that they were adding extra charges. Said I would pay $84. Charged me $181. Called and complained, and they told me it was my fault, and that next time I should ask more questions of the desk staff.

    In Moderation Staff…read moreReviewed July 19, 2025 I made reservations through Expedia flor my flight and car. Flight was perfect then comes to the rental car. I opted for them to choose the car I would get. I get there the gentleman said we need the card to put a hold on it for the rental car that's fine that is what they do. He was looking in the system and said I found a better car for you for 110.45. You will need to get hold of Expedia for their refund. I said that is great. No problem with the car. I returned it a little earlier than expected. The young man checked the car everything was good. He stare I would receive an invoice in my email. email received when I attired back to Florida. the charged me and upgrade which I did not request. customer service only send emails. I want to talk to a live person.

    Photos
    Dollar Car Rental - If my review makes you say "tl;dr," this photo should sum it up.

    If my review makes you say "tl;dr," this photo should sum it up.

    Dollar Car Rental - Sent us out on this, blew out. Never answered roadside assistance. Called own auto service, paid $340 out of pocket. Won't reimburse. POOR

    Sent us out on this, blew out. Never answered roadside assistance. Called own auto service, paid $340 out of pocket. Won't reimburse. POOR

    Dollar Car Rental

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    Hertz Rent A Car - carrental - Updated September 2026

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