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    Hertz Rent A Car

    2.1 (124 reviews)
    Closed 7:00 am - 12:30 AM (Next day)

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    They will refuse your car at the last minute. Book elsewhere and save the hassle.

    I had reserved a car through Amex GBT while I'm on a business trip. Arrived at the Hertz counter at the Minneapolis Airport to be greeted by a very rude staff member who seemed like he didn't want to be there. Asked for my drivers license, passport and credit card. He put the credit card into the machine and says that my name is not displayed on his computer screen. I asked him to try 3 different cards and the result was the same. He then called his "General Manager" and told me that I cannot have the car unless I have a credit card that shows my Full Name when inserted into their machine. My name is printed on all my credit cards. He said that "Anyone can print their name on a credit card". I'm from the UK and I travel around Europe and USA all the time for work. In fact I had just returned another rental car from Budget this morning at the Baltimore airport before catching a flight to Minneapolis. I asked him to try again and he refused it and even made some racist comments with his colleagues. I asked to speak with his manager which he also refused. He also told me that none of the other rental companies will rent me a car without a credit card that shows my name on their computer. I then walked to Budget who happily gave me a car. They were surprised that Hertz didn't let me have the car when my credit card has my name printed on the front. I will never book a car through Hertz again and will be making a formal complaint through Amex GBT.

    Everyone in this line was screwed over by Hertz
    Jeff L.

    Had a reservation with Hertz. When my flight landed, the booth in my terminal was closed. We travelled to the other terminal. When we go to the other terminal, we were greeted with the huge line in the picture attached. After waiting in the line for an hour, we were told that Hertz had given way more reservations than they actually had cars for and everyone in line was not getting a car. Never under any circumstances rent a car front this company.

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    2 months ago

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    1 year ago

    Just rented at Philly airport. One agent working (hard) at rush hour and a long line of customers waiting. Understaffed and long waits.

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    Page 1 of 4

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    We received a text with our car location, and the keys were in it.

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    Enterprise Rent A Car - Truck rented

    Enterprise Rent A Car

    3.2(57 reviews)
    0.1 mi

    I rented from here for my visit. I used the app for easy checkin, to skip the line. I must say…read morethe app needs to be updated. It says for terminal 2 to go to the counter for your keys, but that's wrong, you just go to the car area. No one from Alamo was here so I dealt with enterprise, which was such an awesome experience! The woman showed me the 10+ cars to choose from (mid size sedan) and let me pick whatever I wanted. She explained that I take it to the exit area, show them my drivers license and that's it. On my way out, me and the guy chit chat, and I mentioned I'm used to driving a truck. He told me I could get a truck if I wanted, and keep the same price!!! I was ecstatic!! He backed the car up behind me and I parked and grabbed the truck. They have so many new vehicles at this place! It was a 2025 4x4 F150. It was the only truck I seen, and it was so nice to drive it around. He gave me a card showing the address I need to do the drop off for, based on my airline I'm flying out on. This made things super easy when doing the return!! This was probably the best experience I've had at a rental car place!

    Rented a vehicle from here and glad that I did, as this experience was, easy in and easy out!!!…read more I loved that the young lady who walked me to an island of vehicles gave me the option to pick whichever vehicle that I wanted, as she was providing me with a free upgrade! ‍ The entire process was awesome and worth the price paid! (Considering all of the rate increases) I will rent from here again, as long as, the process of getting a vehicle is as smooth as this process was. Give the entire staff raises and a week off for having awesome customer service!!!

    Photos
    Enterprise Rent A Car
    Enterprise Rent A Car
    Enterprise Rent A Car

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    Budget - Chipped paint

    Budget

    1.2(136 reviews)
    0.1 mi

    When arrived I was given a dirty inside and outside car and it was missing the gas cover, car #2…read moreelectric had 18% charge low tire and door when opened sound like it was going to fall off car and it was dirty inside and out car #3was not what I asked for but had to take it and get to where I was going. I was told we are unstaffed and don't have cleaners. When arrived no one in the parking garage.

    Horrible, horrible, HORRIBLE. Negative 10 stars if I could…read more Our flight arrived late afternoon/early evening on a Friday. When we got to the rental car area, Budget/Avis was the only company with a line. There was ONE person working. They know how many rentals there are as we tell them our flight information upon booking. We waited 1.5 hours to get to the counter and receive our car rental information. That is absolutely ridiculous, frustrating and outrageous. We paid the higher price to book a Suburban "or similar" as it specifically said there was more room for luggage. We did not get a suburban or even something similar. It was a cramped Infinity with nowhere near enough room for our luggage. We had to put one on the backseat in between my two adult aged kids and another one on the console in the middle row between me and my mom. (See photos) Gosh I'm getting worked up thinking about our terrible situation. The car had a horrendous, ANNOYING loud sound the entire time we drove it. No expensive luxury car should sound like that. Not to mention, there was a lot of damage and scratches, etc to the car. I was sure to take video and pictures just in case after the fact, they try to say that we did it. NEVER AGAIN will I rent from Budget.

    Photos
    Budget - These people will be waiting 2 hours,  this is just past of the line

    These people will be waiting 2 hours, this is just past of the line

    Budget - Looooong line (notice the other companies have NO line)

    Looooong line (notice the other companies have NO line)

    Budget - Scratches all over

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    Scratches all over

    ACE Rent A Car - Laura and Hannah!

    ACE Rent A Car

    2.9(72 reviews)
    0.9 mi

    Rent anywhere else! I got suckered in through rentalcars.com who said they were "in terminal" at…read moreMSP but they are actually a 10 minute drive after a 15 minute wait at the airport for their shuttle. I made the reservation weeks ago and selected "Manager's Selection" before I knew it would be snowing when I arrived in April. Upon arrival, they insisted on trying to upcharge me $60+ for an AWD vehicle even though their own website and others were suggesting SUV rentals would be less expensive than what I was originally charged. Most rental car companies would insist on upgrading me after selecting "Manager's Selection" when snow was newly on the forecast and AWD vehicles were on hand. The manager proceeded to argue with me by saying that I could book online but I'd have to wait hours for my new reservation to come through their system! She also consistently lied to me saying that the price online was actually more expensive than what I paid. I eventually booked online elsewhere and saved $100 but had to shuttle back to the airport. Will never rent here again.

    We had a wonderful experience with ACE. From the moment we landed at the MSP airport until we got…read moreback from our 2 day stay everything went smoothly. It was a little tricky finding their ACE desk at the airport in Minneapolis, but once we did, everything was great! Loved the offsite location as the shuttle bus was waiting for us at the airport and after a short trip, we arrived at their super nice base and given a great car! Upon our return back to ACE after our stay in Minneapolis, everyone was so kind and helpful. The bus took us immediately to the departures location at the airport....stress-free! Thank you, ACE, You are Number one to us!

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    ACE Rent A Car
    ACE Rent A Car
    ACE Rent A Car

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    Dollar Car Rental

    Dollar Car Rental

    1.3(67 reviews)
    0.0 mi

    UPDATE: After about five emails and complaints, they sent me an email saying they would reimburse…read moreme the extra amount they charged me. It took a lot of extra assertiveness, but they eventually honored their original price. Still won't use them unless I have to in the future, but them finally responding and caring has made me less of an anti-Dollar-Car-Evangelist. Original Review: Terrible, terrible experience. They didn't have the car I reserved. Had to take a giant SUV that I wasn't comfortable driving and used half again the amount of gas. They didn't keep to the amount I quoted. They didn't explain that they were adding extra charges. Said I would pay $84. Charged me $181. Called and complained, and they told me it was my fault, and that next time I should ask more questions of the desk staff.

    In Moderation Staff…read moreReviewed July 19, 2025 I made reservations through Expedia flor my flight and car. Flight was perfect then comes to the rental car. I opted for them to choose the car I would get. I get there the gentleman said we need the card to put a hold on it for the rental car that's fine that is what they do. He was looking in the system and said I found a better car for you for 110.45. You will need to get hold of Expedia for their refund. I said that is great. No problem with the car. I returned it a little earlier than expected. The young man checked the car everything was good. He stare I would receive an invoice in my email. email received when I attired back to Florida. the charged me and upgrade which I did not request. customer service only send emails. I want to talk to a live person.

    Photos
    Dollar Car Rental - If my review makes you say "tl;dr," this photo should sum it up.

    If my review makes you say "tl;dr," this photo should sum it up.

    Dollar Car Rental - Sent us out on this, blew out. Never answered roadside assistance. Called own auto service, paid $340 out of pocket. Won't reimburse. POOR

    Sent us out on this, blew out. Never answered roadside assistance. Called own auto service, paid $340 out of pocket. Won't reimburse. POOR

    Dollar Car Rental

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    Hertz Rent A Car - carrental - Updated July 2026

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