There was a very long wait and then I had to redo all that I had done through the online check-in. Gold level status did nothing to save any time. The vehicle had gum on the seat that I didn't discover until I sat on it, ruining a pair of pants. I expected that the vehicle would have been cleaned before they gave it to me or I would have looked for something like that. The vehicle was in fine running condition. read more

I made a reservation 3 months prior and when I showed up they didn't have my car. They offered to find me another car at another location which they did. Then proceeded to tell me they were going to charge me three times the amount. Disgusting company read more

I am usually not one to complain, but in the case of Hertz Rental Cars, I have made an exception. Be prepared for a $35 - $45 + in hidden "fuel and service" fees, that they will put on your credit card after you have returned the car, even though you have met the contract. You can get the money back if you call the customer service line, which will take you at least 30 minutes. Save yourself the hassel and the swindle. Rent from another rental car service. read more

Chelsey working at the Gold Member counter was so helpful assisting my mom and I with our rental car in Minneapolis! She was very patient and kind to us. Thanks Chelsey for making this a seamless process! read more

Probably the worst Hertz location I've been to as a President's Circle member. They charged me for two gallons of gas despite me turning in the car with a full tank, which I was able to dispute and got refunded. They also reported damage to car which I was not able to dispute but had no memory of doing. I would avoid renting from this location if possible given their shady business practices. read more

Those guys don't have a clue what they're doing. They refused service to me because my license had a minor chip in the corner. Their scanner wouldn't scan it. Enterprise's scanner also failed to read it. So Enterprise verified my identity and then entered the information manually. Like Hertz SHOULD have done. read more

I am a gold member and able to skip the line. First time traveling without my husband and I know how to rent a car, but have never been a gold member until I met my hsuband. I saw on the gold board my name and beside it said see desk. I went to the desk and waited over 25 mins before anyone showed to help me. When the person walked in, he was on his phone and I was clearly bothering him as his attitude would prove. I asked him about my name and needing to see him. He told me that as a gold member I should know to pick out a vehicle from the Presidential aisle. I told him again, my husband usually travels with me and he's the one that deals with this not me so I was unfamiliar. After arguing with me for five minutes, I walked out to find a selection of cars and one KIA SUV. I walked back in, again clearly bothering him and taking up his precious time, and explained to him that we rented a luxury SUV and the KIA is not that. He asked me for my confirmation number, I gave it to him and he told me that is not what was stated on his computer. After telling him that it was and what exactly was the computer showing him, he brushed me off and said he needed a picture of what vehicle we selected. I walked out and called my husband who sent me a picture of the vehicle we selected and again our confirmation number. I walked back in, after words were exchanged between the both of us, I showed him the "picture" and he stated that I could take the Tahoe in 27. I asked him how difficult that was to do and he told me that he needed to see the photo and not just take my word on what car I was renting. Shouldn't my confirmation number show and describe what car I"m renting? Then, I go to check out and the person at the gate tells me that they need my license as my profile is incomplete. I gave them my license and they couldn't do it there and had to take it back to the office to fill out my information. I can assure you that ALL of that was done prior to booking the car so now I'm curious as to how it disappeared. Between the man who refused to give me the car I rented and the fiasco at the gate - my gold member status bought me an HOUR trying to get my rental and caused me to be late to my appointment that I had flown into. This snowballed into me having to try and get another appointment, staying an extra night in a hotel and using an Uber to get around on the last day as I was NOT going to try and extend my rental with you for fear of what you would end up charging us. I will NEVER rent from this company or its affiliates ever again. I will pay an arm and leg to avoid this company at all costs. The experience with this company caused so much undue stress without a simple apology from anyone that I dealt with. I am not looking for any kind of compensation, just awareness of this nonsense that I endured last week when I went to pick up my rental. What I thought was going to be a smooth and quick process turned into an emotional nightmare. My husband and I travel a lot as he is in the airline business. We rent a car at least 1x per month. We have many friends in the same business as us and also use a rental car company several times per year and I will make sure that they are also aware of what was encountered during our rental process. The man that "helped" me was completely out of line and unprofessional and should find another line of work as customer service is not his strong suit. read more

Desiree, OPS Manager, MSP, deserves special recognition for her outstanding service that I received 18 September 2024 when I found out that my reservation I made 6 months earlier was not in their system. Within 15-20 minutes I was on my way in their vehicle to enjoy our trip visiting friends and family!!! Thanks Desiree! read more

I had reserved a car through Amex GBT while I'm on a business trip. Arrived at the Hertz counter at the Minneapolis Airport to be greeted by a very rude staff member who seemed like he didn't want to be there. Asked for my drivers license, passport and credit card. He put the credit card into the machine and says that my name is not displayed on his computer screen. I asked him to try 3 different cards and the result was the same. He then called his "General Manager" and told me that I cannot have the car unless I have a credit card that shows my Full Name when inserted into their machine. My name is printed on all my credit cards. He said that "Anyone can print their name on a credit card". I'm from the UK and I travel around Europe and USA all the time for work. In fact I had just returned another rental car from Budget this morning at the Baltimore airport before catching a flight to Minneapolis. I asked him to try again and he refused it and even made some racist comments with his colleagues. I asked to speak with his manager which he also refused. He also told me that none of the other rental companies will rent me a car without a credit card that shows my name on their computer. I then walked to Budget who happily gave me a car. They were surprised that Hertz didn't let me have the car when my credit card has my name printed on the front. I will never book a car through Hertz again and will be making a formal complaint through Amex GBT. read more

Hertz Rent A Car - They will refuse your car at the last minute. Book elsewhere and save the hassle. - Car Rental Near Me - Minneapolis, Minnesota

TIM FROM THE CHECK-IN COUNTER IS ONE OF THE WORST HUMANS EVER! He was beyond rude and condescending to me when I was checking in when I was nothing but nice. I declined insurance as I have it through my work and he kept asking me to give him the information from my PERSONAL car insurance when I told him repeatedly it's not through personal and it is through work. He responded to me by saying "just make up an insurance agency it's not THAT hard" in the most condescending tone. I was so upset and was completely silent while he finished with the check in. As I walked away I looked back and he gave me the creepiest look which made me beyond uncomfortable. Fast forward to two days later when I returned the car and found an extra $300 upgrade charge on a flipping Kia Forte. I paid for this car before I even arrived and he for sure messed with my reservation! I declined upgrade when checking in and he added it in spite. Tim is a rude old man who should not be working with people!! Other than that the car and hertz was great- Tim is just a gross human. read more

Awful experience, for Hertz. What is the point of Gold service and paying for the convenience of Hertz if they don't service the terminal you're landing in? Follow the signs to Hertz ultimate choice to find no cars, no Hertz, no nothing but signs that seem to point you to the cars. The board is lit up with names ...but no cars ...? The "carformation" email said head straight to the car. Skip the counter! So convenient!! Random guy in the garage said Hertz isn't doing reservations here, you have to take the LIGHT RAIL to Terminal 1. It's not so convenient to go up and down 8 or 9 escalators and heft your way a quarter mile to the light rail station then more escalators and looking around until finally there are Hertz cars! It took 38 minutes to get there from baggage claim. On the plus side, 1. I was upgraded to Presidents Circle somehow by the time I got there 2. I made my step goal and closed all my rings even though I'd been on planes all day and 3. Lisa at the exit booth was delightful Minus: even though there was that yellow sticker on the car door, the car interior was covered in sticky fingerprints and there was a toddler-sized sock on the floor in the back seat. There were crumbs all over the place too. The outside looked like it had been hosed down but the windows were covered in finger and nose prints. I know these are rough times as travel reopens but this was not the Hertz experience that has spoiled us over the years. read more

Terrible experience! 20 People in line, two workers are you kidding me? What the hell happened to the customer service people get off along the flight this is what they get for booking in advance? This is by far the worst rental company I've ever seen and a lousy airport . typically rent with National and now I know why I highly recommend you do do not rent any cars from the MSP airport especially hertz read more

Just rented at Philly airport. One agent working (hard) at rush hour and a long line of customers waiting. Understaffed and long waits.

Lousy!!! I am a gold member, but I am not treated as such because the reservation was not made though their website. Makes no sense. I do not recommend. Their Gold membership is largely useless, unless you make an overpriced reservation through their website. read more

Exceeded expectations. For a trip with my company I had been assigned a brand new Buick SUV which seemed to have a factory defect on the dashboard screens, so I returned it on MSP airport Hertz office and they helped me so nicely and smooth with exchanging the car, making sure everything went well for me. They even upgraded me to a brand new 4Runner which was awesome!! That's not it. I left behind my apartment garage sticker by mistake on the Buick and had to return to the rent-a-car office a few minutes later, the team was so focused on solving the situation, they were about to drive to the car shop (far away from the rent-a-car office) just to retrieve the item for me. Luckily the car was still there at the returns so I was able to retrieve it. This is a sign of great customer support, service, resilience and problem solving. Would definitely recommend this rent-a-car and will book again for myself. read more

Negative 8 stars! F*ck all of the incompetent employees that ruined our family trip today! We reserved a van that wasn't ready! Employees came in late and did not see customers until almost 7, when they were supposed to be open at 6.am. We were told that we had to pay 2k after we had already paid $500 for the rental. Please do not rent from here, unless you like being given the runaround...or if you like to be talked to like a child...or if you like to be sent back and forth between the 1st and 4th floor. Got a great workout though! F*ck Hertz! F*ck Tom Brady for doing those commercials! read more

Manager will give you attitude and refuse to help you. Told us we had to change reservation through a 1800 number (their database showed an expired driver's license but we were still rented a car?) and then refused to talk to agent when the agent asked to speak with him. Then, when our issue was seemingly resolved, wouldn't give us proper paperwork to leave lot. It was as if everyone was working for the first time AND were paid to tell you completely irrelevant answers to any of your questions. Once given a car, we were told to turn around because membership expired and agent at 1800 number had actually deleted reservation. This is a nightmare location. read more

Zero stars if I could give it to them. 2 1/2 hour wait to get a car because they were "overbooked ". When I finally got one it was filthy. Rude and incompetent desk staff who was more interested in doing her nails than helping the overflow of customers she was ignoring. Didn't even have the terminal 2 counter open which is where my reservation was for. Customer service has told me they "documented my concerns ". When told that was an inadequate response they stepped up and offered me a $50 coupon that expires in six months. What a joke this company and in particular this location is. read more

Had a reservation with Hertz. When my flight landed, the booth in my terminal was closed. We travelled to the other terminal. When we go to the other terminal, we were greeted with the huge line in the picture attached. After waiting in the line for an hour, we were told that Hertz had given way more reservations than they actually had cars for and everyone in line was not getting a car. Never under any circumstances rent a car front this company. read more

Hertz Rent A Car - Everyone in this line was screwed over by Hertz - Car Rental Near Me - Minneapolis, Minnesota

I'm a gold member and love the conveinance of being able to walk out, pick a car and go. However, this time was anything but easy. I walked out to the gold board, saw which zone to get a car from, walked to the zone and there were no cars. Zero. I tried to find an employee to ask and it took about 15 minutes to hunt someone down. Then, when I went to exit, the computer was broken so that took an additional 10 minutes when it normally takes 2. It was a good thing I flew in early for my meeting otherwise this might have made me late. read more

Hertz Rent A Car - Car Rental Near Me - Minneapolis, Minnesota

Consistently lacking cars regardless of how early the date of reservation. When picking up the car, if you can get one, the wait times are 30 minutes plus. I recommend picking a different rental service. This one is lousy and doesn't care. read more

AWFUL customer services from day 1. I work in the service industry and this is completely unacceptable. Made a pre-booked reservation 24 hours in advance with pre pay. Landed in MSP just 30min after pick up time. Arrived to Hertz to an unfriendly associate and was advised we had picked our rental car up yesterday. We had just landed so this was not possible. Hertz had allowed another customer to use our reservation name, home address, and credit card with a different birthday placed in the customer information. It took an hour to get this straightened out, get us our reserved vehicle and on our way. After dropping the vehicle off the next day, just two hours past delivery (they had already wasted an hour of our time) they tacked on an additional $80 late return, along with several other misc fees that bumped our final cost from $130, as listed on the website, to $332. I called the corporate phone line customer service about this erroneous charge and was told, sorry, the charge is correct. Sorry you are not happy with your service, there is nothing we can do. I hope I can avoid Hertz at all cost in the future. I have never had this kind of inconvenience or unprofessional behavior with Enterprise. read more

I frequently travel to MSP, usually about 3 or more times a year, and I used to rely on Hertz for my car rentals. In the past, when I traveled to RST Airport in Rochester, I had great experiences with Hertz and even received nice upgrades, like getting a fully equipped Charger R/T for the price of a full-size car. It was an amazing and powerful car for the weekend. However, lately, when I try to book either a Tesla or a Full Size SUV at MSP, Hertz seems to have very limited options available, sometimes only offering small compact cars or hardly anything at all. I'm puzzled by this sudden lack of availability, especially since I book my cars at least 15 days in advance. I understand that availability might be tight if you book within a day or two, but I expect more options when booking so far ahead. Interestingly, when I use Avis, I can easily get the car I want even 15 days before my trip. The cost is similar, but what matters more to me is the availability of the vehicle I desire. read more

Well that Seinfeld episode about reserving a car happened to me... my reservation was not available and was offered an upgrade with an extra 25 dollars a day.. it does not end here folks wait.. once I got in my rental car I could not locate the key as the attending was about to leave for the day.. we searched for the key for 35 minutes without any success. So did the attendant searched for another 30 minutes and gave up; so they put me in another upgrade but this time no extra extra charge.. I drove out of the garage and noticed that the tire pressure was low - so stopped at a garage to add more air to the tire - I spent the entire 3 days of rental adding air to the tire.. finally I returned the car with a full tank of gas only to be charged another $21.45 topping charge. NEVER AGAIN will I ever rent from Hertz or any company associated with Hertz. read more

I rented at the Memphis airport location. I was annoyed because the Gold Club Members area was empty with 2 employees at the counter. The line for nonmembers has 10 people a head of me with 5 behind me. Only 1 person at the counter. The staff were nice just very short staffed. The wait on a car was 10-20 min. The return was quick because you didn't have to wait on anyone, leave keys in car, take pics and go. read more

Charged me for a full tank when I returned the car practically full! Scam scam scam. Refused to consider refunds so I'll be taking this to my CC company and possibly to court. These kind of companies need to learn their lesson and I've got nothing but time baby. read more

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AVOID AT ALL COSTS! you've been warned. I ordered a compact car 3 weeks ahead of my arrival. When I arrived they said they had no compact cars and I could either take a giant Dodge Ram truck or rent from someone else. I was not excited about taking the giant truck but did so anyways. before leaving the garage I noticed the entire truck had scratches all over it. The guy working the counter was busy texting and told me to take photos and save it for later in case they tried to charge me. WAIT WHAT? Theres a form I know theres a form. SO rented the truck had to fill it up 3 times on my 9 day trip because the gas mileage was so bad at a cost of $ 65-90 per time. I filled it up 3 or 4 miles away from the airport. Later received a bill for $45.15 to cover what they said was a 4.52 gallons to fill my tank. First thats a complete and utter lie, second where are we living that it's $10 per gallon when the gas stations were charging $2.97 Shitty company avoid them and avoid extra charges. So annoyed they treat people so poorly. I wanted a compact and instead spent enough money on gas that I could have bought a compact car. F*ck you Hertz read more

Scammed by the agent. They added multiple services without my knowledge. Contacted corporate after the fact and it seems to be their motto to scam. All good just won't be using them again. Basically doubled the cost of my rental from all the crap they added onto my contract without my knowledge. Looking back on it, the guy was way over friendly and now it all makes sense. read more

This company is absolutely awful to try to deal with. They do not make their policies clear anywhere that I could see. Can't use a debit card without $500 deposit, won't take a credit card over the phone, won't accept cash, run a credit check and won't rent to you. The jerks at the customer service desk were the worst I have ever dealt with. The first one handed me back my card after telling me about the $500 deposit that I didn't have and just stared at me as I started crying because at that point I was stuck at the MSP airport by myself on my first trip there. She didn't offer any alternatives or any kind of human decency or compassion. I was able to get $500 deposited to my account and went to pay with a different jerk and after being told my credit isn't good enough to rent, this one hands me my card and gives me the same stupid state the other one did. I was obviously traveling by myself and was obviously in distress but again no human decency was shown. She didn't try to help me at all. Just stared at me until I walked away. I emailed the company and got the standard response. Everyone that I have talked to about this crappy company has had the same reaction. They all say it's the worst car remotely company and they would never rent from them. I will definitely not be attempting to deal with them again. If I could give negative stars I would read more

So yeah, I did not have a great experience here. In fact, this was my first trip to Minnesota and please tell me if everyone there is cranky and angry because of the cold weather. I did not encounter a nice Hertz employee. First of all - LISTEN UP PEOPLE - HUGE TIP! There are 2 Hertz locations - one in terminal 1 and another in terminal 2. Please make a note of where you rent your car from because they will NOT accept cars from one another. Why didn't anyone (not the angry man in the Hertz office in the garage or the gentleman who checked me out at the Hertz garage gate) tell me this useful tidbit!?!?!? Yes, I did go to the wrong terminal upon my return - and that was where I encountered the only nice Hertz employee in the bunch. He was at the check out gate at terminal 1. He told me exactly where to go. Thank you sir! You earned this location 1 extra star :-) As for the cars, well, it took a bit of searching to find one in the 5-star aisle that wasn't damaged on the outside. I guess Minnesota-ians drive like they play hockey. And when I did find a nice, reliable, undamaged Nissan Altima, I found out that the gas door didn't work when I filled the tank up - had to pry it open with a credit card to put gas in. So, I guess that brings the score up to 100% damaged... Will I use Hertz when I come back in January? Yeah, I want my points. Will I remember which terminal to return my car to? Yep, you better believe it because I can't rely on the Hertz employees there to help me out in this respect. Will I recommend this Hertz location? Definitely not. read more

I normally ride with a competitor but they were out of inventory. Hertz employees were able to get me in a ride super fast and relatively hassle free. Their selection was plentiful, I was able to pick out a vehicle that suited me with ease. I suggest going ahead and enrolling in the gold club, it makes things so easy. read more

It does not surprise me that Hertz car rental has 2 1/2 stars for a review. I rented a car and opted for the insurance which was $40 A-day which is 3 times the amount of budget car rental which was $11 A-day. I returned the car 2 hours late and was charged an additional $40 for an entire day's coverage of insurance. I will never use Hertz rental again and will recommend budget or any other rental car service to my friends, colleagues, and family. In addition if I ever hear Hertz car rental mentioned in a discussion that I am involved in or even over hear I will Speak about my horrible experience with Hertz . And urge them to go with anyone else but Hertz. read more

Beware of unwanted upgrade charges. I was not informed of a vehicle upgrade costing an addition $20/day. I called customer service the same day and asked that the charge be removed. They said it could be removed at the time of return. Upon return, the GM said the charge could not be removed - in direct contradiction to the customer service representative. I do not recommend doing business with this branch. read more

This location is really out of control Cars never ready and just a number of empty excuses. Not an isolated case. Next trip use national read more

While trying to rent a SUV with two toddler car seats, we were given seats that were totally unsafe. It was nearly impossible to tighten them enough. In fact, my husband had to put all his strength into it to make it tight enough. When trying to find a different seat, we realized many of the seats were missing the strap that anchors them to the car. I'm not one to write bad reviews, and I do want to acknowledge that the staff were very friendly, but I'm concerned that they'll rent a bad seat to someone who wouldn't be able to tighten it enough and a child's safety may be compromised as a result. PLEASE retire the old seats! I don't see a brand on them, but they are kind of plain, gray toddler seats. Time for those to go. At $80/week each, it's ridiculous that they haven't been retired already. Hertz is making a fortune renting these. read more

They deserve 0stars. Everything was horrible from the moment we picked up a vehicle to when we returned a vehicle. And I am still dealing with miss charge of $257 (read #3) which happened 2months ago. Do not use this company to save your time and money and, avoid hassles. 1) Long wait at check-in: There were only one person at check in counter with 10people in line and we had to wait SO long. Terrible customer service. The total time to just pick up a car was over 2hrs. 2) No instructions at rental place upstairs parking lot: When we picked up a vehicle at rental location in parking lot, there was no one to help us at all. 10-15min later, someone came back and told us to go over there and pick a vehicle we like by pointing somewhere 500ft away. We were not sure where to go and they were supposed to show us which vehicle we can choose from but we were given no instructions except for "go over there and pick a car". When we picked a Toyota car we liked, we walked back 500ft and told them we want that car. They said to just drive in and we didn't have to tell them which car we picked.. so we walked back to the rental station for nothing. By the time we got back to the car we picked, a random lady was already in the car and we knew that she knew we picked the car because we were there before her and she saw us picking that car. Shameless lady, she even saw us talking a picture of the car. We could have avoided this if they told us that we could just drive it in. At lest give us some instructions please not just pointing somewhere 500ft away. 3) Miss charge of $257: The card I used to reserve a car got a credit card fraud and I had to provide a new credit card when we checked in. So we provided my husband's credit card but since the name on the original reservation was on my name, they had to create a new reservation with the current rate for $257. This process took us over an hour, so ridiculous. They told us that we will NOT be responsible for $257 at all since I have already paid for original rate but of course they charged us. So we called the customer service for a refund. They told us that they will refund the original amount which I paid with my old credit card and refund the difference between the old rate and new rate to my husband's credit card. More than two months later, we still haven't received any refunds yet. We contacted them so many times but every time they tell us different stories. Today I just called them and was told the refund to my old card for original amount was never processed.... and they had to issue a refund. My husband still hasn't received any refunds at all. And she said they cannot refund the difference between old and new reservation and apologized that they didn't inform us we will be responsible for a new rate. I don't need apologies, it means NOTHING to me. You guys failed to tell us about new rate and told us we will NOT be charged for $257. I had to call customer service numerous times during my lunch time and I am sick of dealing with these people don't know what they are doing. They cannot even do one thing right at their job. I will never use this company again. Please reconsider your decision too. read more

Beware-they will force-place insurance on your contract without confirming that you want it. When you spend over 2 hours trying to correct it, they will tell you to make sure you read what you are signing. Unethical and not transparent. Oh-being a gold member means nothing. My gas tank was not full and at the end, they charged me for a full tank then offered extra points to make up for it. My entire rental experience was awful. read more

One of the worst experiences of my life. Enterprise was all out of cars so I used Hertz. HUGE mistake. It's been over a week and I still can't get a receipt from them. They charged my card multiple times for different amounts with no explanation. Then when I asked for a receipt they can't produce it. Super shady business. I am going to report to the BBB today. Oh yeah, forgot to mention the car the sent to us reeked of cat urine, could only drive it with the windows down. DO NOT USE! read more

My husband had such a horrible experience at this location today, which was a surprise to us because we have always received exceptional service from Hertz. In fact, their quality customer service has always encouraged me to book my rental with them, even if they were slightly more expensive than other companies. My husband landed in Warsaw, Poland at 2:30pm after a 9 hour red eye flight with two 4 year old twins. Let's just say-he was tired and couldn't wait to get to his final destination. A male Hertz agent assisted my husband. When the agent realized my husband did not have an International Driver's License, he refused to rent a vehicle to my husband. I understand that ignorance of the law/rules is not an excuse, but this agent was downright rude. He wanted nothing to do with my husband after he realized that he would not rent him a vehicle. The agent did not need to brush off my husband to assist other customers; he was the only customer there. The agent did not offer any advice as to what my husband could do. When all was said and done, my husband stepped over to Avis and they happily rented him a vehicle without any issues. My husband and I rent vehicles approximately 20 to 30 times a year. We will, from now on, never rent from Hertz again. I will contact Hertz soon to cancel all of my other existing reservations. read more

Avoid. We rented through Priceline. Either severely understaffed or just very slow. We waited an hour (my husband in the regular line, me at the "express kiosk". I was only behind two people to be served at two kiosks. TWICE, two agents came on the call at the same time and it disconnected. With modern technology, how is HERTZ so far behind? To top it off, after waiting an hour to get a car, we were assigned one with a damaged key fob so it wouldn't start. Still waiting in the parking lot for a car to start our "day trip". HERTZ FAIL. Needless to say, there were many angry customers. read more