The service at the 900 Central Ave location was very professional, friendly and respectful. They…read morewent out of their way to make sure I got the Uber ride I needed after returning the rental vehicle through my insurance company. It was my first Uber ride and I was still learning how it worked. I definitely recommend the staff at this location of Enterprise. I've never used the other Enterprise locations so can't speak for them.

First rate customer service. Nationwide insurance gave me an incredibly hard time in approving a…read morerental but the staff at Enterprise really stepped up to try to help me. Will definitely use them in the future. well done!

Great experience at this airport location. Amir and crew were excellent. Process was quick and…read moreeasy. They hooked me up with a nice ford f150 with 4WD since I was driving into the mountains and snow was expected.

Worst service I've ever experienced. We didn't get the car we had booked because they claimed they…read morehad run out of cars and kept making excuses. The staff were also very rude. Completely unreliable and unpredictable. I will never book with them again.

Car was ready on arrival with only short wait in line. Car was as reserved. Drop off was easy and…read moreefficient. Nice that counters are right by baggage claim and cars are just a short walk away. Only negative was car was still a little dirty on pick up but definitely not a dealbreaker with all the other positives.

Worst service I've ever experienced. We didn't get the car we had booked because they claimed they…read morehad run out of cars and kept making excuses. The staff were also very rude. Completely unreliable and unpredictable. I will never book with them again.

5 star experience , the staff are very professional & respectful overall great customer serviceread more

From the owner: Welcome to 246 Luxury Rentals ! What sets us apart is our unwavering commitment to providing you…read morewith a remarkable car rental experience. Our personalized approach ensures that you’re not just a customer, but a valued guest. With a diverse range of meticulously maintained vehicles to choose from, you’ll find the perfect match for any occasion. We understand the importance of convenience, which is why we offer seamless booking options that fit your schedule. Our competitive pricing ensures you get the best value without compromising on quality or service. But what truly makes us shine are the special touches – whether it’s our exclusive vehicle customization options, flexible rental terms that adapt to your needs, or our loyalty program designed to reward you for choosing us. At 246 Luxury Rentals , we don’t just provide cars; we provide experiences. Join us and discover the difference that genuine care and attention to detail can make in your car rental journey.”

I booked a car with Dollar when I purchased my United ticket though the United website…read more I was puzzled when, on arriving in Albany, there was no kiosk for Dollar along with the five or so other car rentals. It was only then that I found out that Dollar is not located at the airport but is ten minutes away and requires a shuttle. I called the shuttle at waited ten minutes for it to show up. The rest of the process was smooth. I was concerned about returning the car to the location and catching the shuttle at 6 am for my morning flight, but that went smoothly too. There are two issues that resulted in my low rating. The first is the off airport location. This is not made clear at the time of the reservation. I would expect both Dollar and United to have been transparent on that point. Second, the car rental location is understaffed. There is often only one person checking in customers and driving the shuttle. You can see how this could be an issue. However, the service was friendly and I had no issue with the car.

Never rent a car from Dollar car rental, they don't honor their contractual agrreement. They…read moreoffered prepay gas refill based on usage, i returned my car full of gas and was charged almost $80 over the agreed on rate. I have attempted twice to reach out to Dollar car rental to bring resolution to this matter but never received a follow up email or call. They don't seem to care about customer service since they got your money, What a scam ! I booked my car rental through Southwest airlines, they should stop promoting their car rental with Dollar as its's a bad reflection on Southwest airlines too.

Good service. All the staffs are nice even at night time. Wide selections of cars and they are very…read moreclean and comfortable. With corporate account, $70 a day total is the cheapest option, pretty good deal. There are toll around the area. There is a $10 service fee on top of the toll that you have pay, unless you have a E-Zpass transponder This location is the easiest to find among all the airports--just walk across the departure road, and it is right in front of you in the parking garage.

I don't believe this even deserves a star at all. Worse experience in a car rental I have ever…read moreexperienced. The car I rented had a NJ DMV registration that expired 12/2025. In addition, it was missing a hubcap, the inside windows were filthy and I had trouble starting the car. At some point, the lights on the dashboard lit up. I had no idea what the lights meant because I did not have a manual. I DO NOT recommend this company for a car rental.

I don't know why any of these other reviews are negative--I had a perfect experience. The morning…read moreof my train, the desk called me directly to confirm my arrival time, and that my car would be ready for me. When I arrived at the train station, I was met directly upon exit and whisked to my car. They gave me the number to reach anyone if issues and return was a simple key drop. The staff called me after the return to ensure my rental went well before they emailed me the invoice. The team here was great.

Look at my 300+ reviews. I'm not insane or a crank. But 90 minutes after leaving my car at the…read moreAlbany-Rensalear train station I realized I left my new blue raincoat in the backseat of the car. I called and asked if they had found it, and they pretended to look. I also called Enterprise customer service but since it wasn't one of their main stations there was no form to fill out. Hope some Enterprise employee's girlfriend is enjoying her new coat.

Three stars seems about right and may be a little generous. All the other reviews are from dopes…read morewho clearly didn't read the fine print or don't have a concept of tolls. Let's start with the good: It's aptly named. Definitely the cheapest car rental place out of ALB. I got a pretty new, clean, Nissan Sentra. Unlimited mileage. When I brought it back there were no hidden fees. I paid exactly what I was told it'd be. Now the bad: No counter at the airport itself. You have to wait outside at the taxi stand for the shuttle. This sucks in the winter (though I will say the wait was short and they did drop me right at my airline when I was flying back). The actual office is very cramped. There are desks right next to the counter. The guys were all playing grabass right in front of the customers. Ugh. They didn't walk around the car with me to check it out. They just pointed me in the direction and said where it was. Also it'd be nice to know how to work the radio and where all the controls are and such. The point is you get what you pay for. If you're a cheapskate like me you might not mind this agency. If you want to spend more money on a better agency you'll probably be happier. Also, pay attention to the fin print!

First, when I came off the airplane I didn't see a Thrifty counter at the airport. That's because…read morethere isn't one. You have to use the courtesy phone to call an extension and then they come and pick you up to take you to an off-site rental place. After being stuck in airports all day, this did not make me happy. Then, paying with a debit card isn't good enough. You also have to provide a major credit card OR proof of your returning flight. I had to get out my laptop and sign into my email to be able to show proof of my return flight to get my car. Again, I was not happy. This was the most inconvenient way of renting a car that I have ever experienced. Next time, I will pay more or get an Uber. Dang it, don't be Thrifty! You deserve better.

We had a WONDERFUL experience with Alamo at Albany Airport. Kieran (manager) was so helpful in…read morefinding a Cooperstown souvenir that was left in the car when we dropped it off. He went well above and beyond to retrieve and return an irreplaceable item to us and I could not be more thankful! 10/10 would recommend Alamo and will definitely rent through Alamo the next time we need a car. Service at pickup in Toronto Canada was equally pleasant and helpful.

our flight was delayed so I called ahead to let them know we would be arriving after normal…read morebusiness hours. I was informed that since I checked in my reservation ahead and gave my flight number a team member would wait up to 2 hours after close for us to arrive. we arrived an hour after normal business hours But they were closed and no team members were there. I called the main phone number again and was told the same thing and that this was company policy. The representative on the phone said there was nothing he could do though and no one he could call. We ended up having to get 2 Ubers totaling $200 to take us to our destination. Our Uber driver said this happens all the time.

Waited 1 1/2 hours to get my rental because they didn't have the car I reserved. When I got it it…read morewas filthy and then the A/C stopped working 3 days into the trip. Worst rental experience ever. When I had to take a down graded car to finish my trip home, I didn't get the Sirius radio I ordered nor was I offered a refund for having to take a cheaper car. Wrote a letter to Budget and all I got was an email saying they were sorry. I guess it's named Budget for a reason.