First rate customer service. Nationwide insurance gave me an incredibly hard time in approving a…read morerental but the staff at Enterprise really stepped up to try to help me. Will definitely use them in the future. well done!

Great Enterprise! It's behind a China import shop. The waits are long. Staff is from all over the…read moreplace - but there's seats, cold water. The availability is no good. Review: 4

Great experience at this airport location. Amir and crew were excellent. Process was quick and…read moreeasy. They hooked me up with a nice ford f150 with 4WD since I was driving into the mountains and snow was expected.

Employees were a delight. Fast friendly and very knowledgeable. I had a wonderful experience. Props…read more to GEICO and to Enterprise for working together and making everything so simple for me

Car was ready on arrival with only short wait in line. Car was as reserved. Drop off was easy and…read moreefficient. Nice that counters are right by baggage claim and cars are just a short walk away. Only negative was car was still a little dirty on pick up but definitely not a dealbreaker with all the other positives.

It took us 2 hours in line to get our car. Never again…read more My wife was here 2 weeks ago, same line.

5 star experience , the staff are very professional & respectful overall great customer serviceread more

From the owner: Welcome to 246 Luxury Rentals ! What sets us apart is our unwavering commitment to providing you…read morewith a remarkable car rental experience. Our personalized approach ensures that you’re not just a customer, but a valued guest. With a diverse range of meticulously maintained vehicles to choose from, you’ll find the perfect match for any occasion. We understand the importance of convenience, which is why we offer seamless booking options that fit your schedule. Our competitive pricing ensures you get the best value without compromising on quality or service. But what truly makes us shine are the special touches – whether it’s our exclusive vehicle customization options, flexible rental terms that adapt to your needs, or our loyalty program designed to reward you for choosing us. At 246 Luxury Rentals , we don’t just provide cars; we provide experiences. Join us and discover the difference that genuine care and attention to detail can make in your car rental journey.”

Easy pickup, clean new vehicle, employees were efficient and polite. I had a great experience and…read moreabsolutely will use their services again.

My experience was horrid. Car smelled like weed, tires were horrendous so we slid everywhere and…read morethey gave us the smallest vehicle they had - my husband was very uncomfortable the entire trip. Our trip was a month ago - I make this point to say that I've been promised a $60 credit for an ENTIRE MONTH AND STILL HAVE YET TO RECEIVE IT! I called over a week ago regarding this issue, spent over 30 minutes on the phone and the agent tried to get me to hold yet again until I told her enough! I've made at least 5 calls to them regarding these issues, spent probably 2 hrs. on the phone overall and still have yet to receive the credit. I am furious and at this point, think I deserve a complete refund. I will NEVER use this company again and highly recommend that others refrain from using them as well.

Great Station Manager, Brittney Brown!…read more She stayed late until all of us received a car even though it was past her closing hour at 2:00 am. Our plane arrived late and no other rental agency was open but she stayed late and made sure everyone had a rental car. Please give her a shout out and inform her manager of her great customer service!

Good service. All the staffs are nice even at night time. Wide selections of cars and they are very…read moreclean and comfortable. With corporate account, $70 a day total is the cheapest option, pretty good deal. There are toll around the area. There is a $10 service fee on top of the toll that you have pay, unless you have a E-Zpass transponder This location is the easiest to find among all the airports--just walk across the departure road, and it is right in front of you in the parking garage.

I don't know why any of these other reviews are negative--I had a perfect experience. The morning…read moreof my train, the desk called me directly to confirm my arrival time, and that my car would be ready for me. When I arrived at the train station, I was met directly upon exit and whisked to my car. They gave me the number to reach anyone if issues and return was a simple key drop. The staff called me after the return to ensure my rental went well before they emailed me the invoice. The team here was great.

Look at my 300+ reviews. I'm not insane or a crank. But 90 minutes after leaving my car at the…read moreAlbany-Rensalear train station I realized I left my new blue raincoat in the backseat of the car. I called and asked if they had found it, and they pretended to look. I also called Enterprise customer service but since it wasn't one of their main stations there was no form to fill out. Hope some Enterprise employee's girlfriend is enjoying her new coat.

Three stars seems about right and may be a little generous. All the other reviews are from dopes…read morewho clearly didn't read the fine print or don't have a concept of tolls. Let's start with the good: It's aptly named. Definitely the cheapest car rental place out of ALB. I got a pretty new, clean, Nissan Sentra. Unlimited mileage. When I brought it back there were no hidden fees. I paid exactly what I was told it'd be. Now the bad: No counter at the airport itself. You have to wait outside at the taxi stand for the shuttle. This sucks in the winter (though I will say the wait was short and they did drop me right at my airline when I was flying back). The actual office is very cramped. There are desks right next to the counter. The guys were all playing grabass right in front of the customers. Ugh. They didn't walk around the car with me to check it out. They just pointed me in the direction and said where it was. Also it'd be nice to know how to work the radio and where all the controls are and such. The point is you get what you pay for. If you're a cheapskate like me you might not mind this agency. If you want to spend more money on a better agency you'll probably be happier. Also, pay attention to the fin print!

First, when I came off the airplane I didn't see a Thrifty counter at the airport. That's because…read morethere isn't one. You have to use the courtesy phone to call an extension and then they come and pick you up to take you to an off-site rental place. After being stuck in airports all day, this did not make me happy. Then, paying with a debit card isn't good enough. You also have to provide a major credit card OR proof of your returning flight. I had to get out my laptop and sign into my email to be able to show proof of my return flight to get my car. Again, I was not happy. This was the most inconvenient way of renting a car that I have ever experienced. Next time, I will pay more or get an Uber. Dang it, don't be Thrifty! You deserve better.

When I arrived, the line was extremely long and there was only one woman working the desk. I've…read morebeen on the phone communicating with Alamo which had gotten me no where. Before my trip I was genius and forgot my wallet at home in Hawaii. So the only thing I had on me was my passport. I've rented with Alamo several times so I knew they would have all of my information on file. However that didn't matter. They gave me a hard time and I was unable to get a car. I spoke with Alamo again and they told me I could get a temporary license and that would be able to work. So I had to purchase a new license via online DMV. After I was able to do that everything worked out. There was a woman working the outside booth, I didn't catch her name... she was the manager of the pick up booth that day. She was super sweet and friendly! She first tried to put me in a clown car, I was not driving that nor was it what I paid for. I was very angry and annoyed especially after all I just went through. However she told me when something is clean in the category in which I purchased I could get it. I was mad I then had to wait again. Shortly later she pulled up a vehicle and was like here goes a little upgrade so we can get you out of here. Overall I had a crappy experience but her super friendly and sweet attitude really turned it around. Kindness goes a long way, and it's free!

This review is overdue... I have rented a car twice from this Alamo location in two years and both…read moretimes had fine experiences. The reason I am writing this review now is because my most recent experience was still excellent despite a small hiccup with available cars on the lot (easily/quickly resolved). The check-in process inside the terminal went smoothly. The interaction at the garage booth was fine--Chloe M. was professional and helpful in communicating what was being done to provide enough available cars. The manager was also there and stepping in to solve this issue in a calm and respectful manner. Bonus points--he was dressed in professional attire and communicated well, which gave me confidence in a positive outcome. Alamo at the Albany Airport is my first choice rental car company based on experiences. My bill has always been accurate. Everyone I dealt with was friendly, which is especially welcomed after/before airline travel.

Waited 1 1/2 hours to get my rental because they didn't have the car I reserved. When I got it it…read morewas filthy and then the A/C stopped working 3 days into the trip. Worst rental experience ever. When I had to take a down graded car to finish my trip home, I didn't get the Sirius radio I ordered nor was I offered a refund for having to take a cheaper car. Wrote a letter to Budget and all I got was an email saying they were sorry. I guess it's named Budget for a reason.