Rented from the Oak Lawn, IL location and unfortunately had a very poor experience. Shortly after…read moreleaving the lot, warning messages appeared for "low key fob battery" and "change oil soon." The Dodge Durango later overheated and leaked fluid into my driveway, requiring a tow and vehicle exchange while I was out of town. Thankfully, the Enterprise team in Lee's Summit, MO was extremely helpful and accommodating during the exchange process. What was most disappointing was the lack of follow-up and accountability from the Oak Lawn location. After returning the replacement vehicle, I was immediately met with accusations about damage to the exchange vehicle instead of any acknowledgment or concern about the original Durango overheating. I ultimately had to coordinate communication between branches myself to help resolve the issue. Problems happen, but customer service and accountability matter. Oak Lawn needs improvement in communication, professionalism, and handling customer concerns -- especially when safety and vehicle maintenance issues are involved.

If I could I rate it "0" I WOULD. I called and got confirmation of a car rental from location on…read moreSouthwest hwy. My mother is dying in hospital 70 miles away. I rented car to see her and talk to her doctor. This location was to pick me up to go to office and complete paperwork. I was told to call at 10am for noon pickup. I did and they said they were on their way. They never showed up or even called. Now they're lying saying there was no confirmation. Why is it I have number they gave me. DO NOT RENT FROM THIS LOCATION ON SOUTHWEST HIGHWAY OR YOU'LL BE WAITING FOR CAR THAT NEVER SHOWS UP.

Reserved a car via the Avis app (Budget and Avis share this location). Arrived at the pickup time…read moreand was told there were no cars available. Why make a reservation for a customer if there are no cars available? I asked Avis reservations this and they said the inventory isn't always updated quickly. Seriously? They don't have a computer that does that??? There were 3 other customers here looking for their reserved cars as well. While on the phone trying to coordinate an alternate location the agent told me they couldn't guarantee there would be a car at the airport location if they made me a reservation! WHAT? So you're going to reserve me a new car at a new location to make up for not having my original car and you can't even guarantee it will be there when I arrive. DON'T USE AVIS!!

If I could give zero I would Dave is by far the rudest person. I reserved my truck and car tow a…read moreweek ago today they tell me the dont have the car carrier and we have to go to hammond in to get it. He wont even look at you or acknowledge you the truck was flithy and needed major work. Spend the extra money and do penske. If I could give zero star i would seriously by far worst experience renting a truck

My husband and I were in need of a rental car for just a few days and went to the enterprise in…read moreOaklawn. My husband worked with the new manager there, Jacob Hardie. He went out of his way to be friendly, helpful, and made sure my husband was happy with the car selection. He also gave us his contact info, should we run into any trouble with the car while we had it. Great service and great rental car experience.

When there is a $300 deposit fee to reserve a rental, you should put that in your prices! Never…read moreknew about the deposit fee until it was time to pick the car up!! Put all fees on website!!

My recent experience with Hertz was extremely disappointing and unprofessional. I was overcharged,…read moresubjected to undisclosed fees, and ultimately taken advantage of as a customer. When I called to dispute the charges, the representative hung up on me, showing a complete lack of respect and customer service. I then contacted Hertz Corporate, expecting accountability and resolution, but they were unable to locate my rental agreement and offered no meaningful assistance. For a company of Hertz's size and reputation, this level of disorganization and disregard for customer concerns is unacceptable. It's clear that transparency, integrity, and basic customer care are not being upheld. I strongly caution others to avoid renting from Hertz until they address these serious issues and prioritize fair treatment of their customers.

I came here on a Tuesday afternoon, very easy and fast experience. It was a new employee who…read moreserviced me, she was good. She kept apologizing for the delay, I totally understood. I will definitely rent from this location again

Drove 40 minutes to Webb from the city on a Saturday morning to look at a 2010 Lexus HS250h with…read more71K miles I saw on cars.com that I had been looking at for about two weeks but that the dealer had just dropped the price on to move the day prior. Was in and out with the vehicle in about an hour after a test drive, a request that they let me take the vehicle to a nearby mechanic I found on Yelp (John's Automotive FTW!) to make sure it had a relatively clean bill of health and no surprises. The guys also threw in a full tank of gas and a car wash before I left. Was treated really well. Thanks Webb staff.

My husband and I got our suv from Webb Auto Outlet and everything went so smoothly. The staff at…read morethis dealership was fantastic and had great attitudes. We work with Sam and he went up and beyond for us. We honestly feel like we made friends. Very knowledgeable hard-working people here. I highly recommend.

I booked a reservation online with Avis using my company code but didn't have my work badge. The…read moreagent (a woman I don't get her name) then asked me for my medical card which I didn't have as well. Needless to say the price doubled and I refused to pay that. I moved further down the counter to Payless. I asked the initial associate about a reservation and he was rude. I stepped back and made an online reservation and when I stepped to the counter I was warmly greeted by Keith who was taking care of the reservation when the initial agent from Avis left her area which had a line of people to come and tell Keith she or they don't work for the company. Keith said they have a reservation. I said why are you intruding at this point? No code is even being used. I was offended at her intrusive behavior. Thankfully Keith took care of me, making the process seamless. Kudos to Keith the initial agent and first Payless agent both need training on hospitality. customer service is key. Good day

Zero stars. Made a reservation 3 weeks in advance through Costco. They called me the day before I…read morewas flying in to ask if I was going to cancel. Why? "We have no car for you." Between the idiot at the location who called me and the "supervisor" at their call center the best unapologetic answers they had for me were to change my dates, go pick a car up at ohare airport, or start calling other rental companies. Absolute garbage.

A perfect experience from pickup to return! Pickup was fast…read more, efficient and easy. ALL the staff from shuttle driver to front counter were friendly, good-humored and professional.

I was told that they will cancel my rental and will not be charged. However, I was still charged…read morefor a service that they cancelled on me.

Love a good streak-free wash, this is the spot. I have only been here twice and I absolutely LOVE…read moreit. Currently trying to decide which membership to purchase. There is always an attendant on duty if you have questions or need assistance. I appreciate that. There are an abundance of vacuums, two different types. There is even a carpet and mat cleaner. How fancy is that? Lol.

It is worth it to get the monthly subscription. I go everyday so it pays for itself after the…read moresecond wash.

Needed my brakes fixed and spark plugs done. Although I wasn't able to pay for all at once I…read moredefinitely will be back to complete the job!!! Bruno was knowledgeable, professional and had a heart. The establishment wasn't trying to rob me like the dealership. I talked to a customer of over 20 years who was having service done . He also was reassuring as were the reviews. I found a new home for my Mercedes. Thank you European Cars for coming into me and my Benz lives!!! B. Ruiz

My car was towed to this mechanic because it wasn't starting. I specifically told him about a hole…read morein a coolant pipe that needed to be fixed, but that issue was completely ignored. Instead, he charged me for a timing cover--something I never asked for and that didn't address the actual problem. After keeping my car for weeks, he didn't do anything to get the engine running. When we finally got the car back, we realized it had been completely dismantled. As you can see in the photos, nothing is connected, spark plugs were left in a plastic bag, and he even left one of his SHOP RAGS INSIDE THE ENGINE. This is NOT how the car was brought to him. Unfortunately, I wasn't able to inspect it right away because his shop hours were during my work hours, and all of our communication was over the phone with my girlfriend. We paid over the phone by giving him my card number for manual entry, trusting that he was being honest. Looking back, there were red flags--weeks with no updates, delays before he even looked at the car, and Bruno's attitude on the phone. Because of all this, we decided to tow the car elsewhere for repairs, and that's when we saw the condition it was in. My car was returned in WORSE condition than when it arrived. We ended up getting the engine replaced with a different mechanic and had a MUCH better experience.