My recent experience with Hertz was extremely disappointing and unprofessional. I was overcharged, subjected to undisclosed fees, and ultimately taken advantage of as a customer. When I called to dispute the charges, the representative hung up on me, showing a complete lack of respect and customer service. I then contacted Hertz Corporate, expecting accountability and resolution, but they were unable to locate my rental agreement and offered no meaningful assistance. For a company of Hertz's size and reputation, this level of disorganization and disregard for customer concerns is unacceptable. It's clear that transparency, integrity, and basic customer care are not being upheld. I strongly caution others to avoid renting from Hertz until they address these serious issues and prioritize fair treatment of their customers. read more

I came here on a Tuesday afternoon, very easy and fast experience. It was a new employee who serviced me, she was good. She kept apologizing for the delay, I totally understood. I will definitely rent from this location again read more

Rude staff. Doesn't follow prepaid contract agreement. Given a filthy vehicle that smelt heavily of smoke. Up charged even though I paid in advance or was told to leave without any vehicle if I didn't want to pay more. I ended up having to go to another Hertz location to exchange the vehicle because the smoke smell was so bad it caused a headache for my child and myself about an hour into our trip. Additionally despite saying they do after hours drop off, it's not an option and I was charged for additional days when I returned since they were closing and I was going to make it before due to a medical emergency. read more

Will never use again. Had to use through insurance due to stolen car. Car had strong smell of marijuana. Would've returned but needed a car. When returned vehicle, charged me an $11/day upgrade fee which was never discussed on day 1. Associate told me that she must have told me because that is their policy and they had video with audio to prove it. I said to please pull it up. After a few exchanges through corporate in email, I was refunded the extra charges. Will never recommend this place read more

Was nervous renting from this location with the reviews. Ending up being a nice car and overall good experience here. Great prices compared to other places close by. read more

This location is closed. All of the locations in the Chicagoland area are closed. I got screwed over by booking at this location. I received a confirmation email 2 days before the date of my reservation confirming me. When I arrived the location was CLOSED!!!!!! Now I had to rent a mini van from Enterprise which is going to cost 3 times the amount that Hertz was charging. This is utterly ridiculous! read more

Worst company ever charged me for a no show when they had no vehicles left a huge inconvenience NEVER AGAIN

I made a reservation online went to the location and was told, very Rudely by Tanya or Tonya, that they didn't have any cars. I would have been a bit more understanding if Tanya/Tonya's customer service wasn't so terrible. She was extremely rude and unapologetic about the inconvenience. I will never attempt to rent from Hertz again, I never experienced anything like this with Enterprise. read more

Unfortunately I really don't have negative things to say about Hertz while traveling abroad. This location changed my opinion after my last rental. The vehicle was NOT cleaned debris to show it was not vacuumed finger prints all over console touchable surfaces and the cherry on top is after I returned I received a call telling me I had left something in the car and if I would want to pick it up. Called back and asked what could it be I unpacked everything. They continued to say you left your gun magazine and ammo in it. Holy $h1t. Really this proves you did NOT clean or inspect the car before renting it out. They obviously show no concern for their customers safety. Never knew I had to look under. In between seats but FYI start if you don't. read more

i was in an accidet. The other party was at fault. They had Allatate insurance. Picked out my body shop. The body shop sent a message to hertz to pick me up. They said no reservation was made for me. Its a very difficult for these people to answer there phones. It was secured that I could use Hertz but they wanted much more than Enterprise which was my 1st choice. So then had to get someone else on the phone from Allatate to pay the extra money. I called Enterprise who picked me up no problwm and had my reservation with no problems. Horrible service at Hertz. Very happy with Enterprise they even upgraded me to a mini van at no increase in price. I have always had good experiences with Enterprise! Very courteous and knowledgeable employees. read more

Had a midsize car pickup booked 3 weeks ahead of time for 8 am. On the day of received a call 10 mins before 8am ( we were already there) that our midsize was not ready till maybe 11am. Messed up our whole day ...husband had to go to work I had to rush and pick up midsize 10 mins before work. Ladies we're nice enough but clueless towards cars. Midsize rental had a nail in the tire and lady said it was a faulty oil change alert not to worry...had to switch midsize out in Virginia. I heard Enterprise is way better...that's my next car rental place! read more

If I could only give a 0 star I would hertz just don't know what reservation is, I planned everything with almost a week in advanced just to arrive to Hertz and they tell me they don't have a vehicle available for me !! Just freaking dumb, will never be using them should of just used enterprise like I always do! read more

Don't count on your vehicle being ready on time. Also, don't expect to get what you had rented!

I highly recommend Hertz . The service was outstanding . The gentleman that picked me up from the repair shop was very professional and accommodating. Once I arrived at Hertz, I was waiting on within minutes . The car was clean , I was in and out within 15 minutes . Returning the vehicle was a breeze and I was driven back to the repair shop . My entire experience was fantastic . Everyone one encountered at this location was friendly , knowledgeable and accommodating . They truly understand the importance of customer service. They are ROCK STARS!! read more

Horrible service! Reserved an SUV for the weekend. Called a day ahead to confirm my reservation and was told that they would have the car at 730am the next day. Went to the store at 730am the day of pick up and they tell me they do not have the car! Apprently the person who rented it did not bring it back. The girl that was working was unapologetic i think she may have called one place to see if they had another SUV. She didnt even provide us with other options. We needed the car that day at that time cause were were going out of state on vacation. Hey Hertz what's the point of making a reservation when you're not able to provide the car on the day it's been reserved? The place is a total joke. Do not rent a car from this place or you will be disappointed. Go down the street to enterprise. They were awesome! read more

I wish I could give zero stars. The other reviews are accurate. I reserved a car rental online for 30 days 2 weeks ago. I got a phone call the morning of my reservation saying that no cars are available. I couldn't believe it. I said I RESERVED a car so it would be available & she said I'm sorry no one brought any cars back. I called customer service and didn't get anywhere with them. They just tried to get off the phone to get rid of me. There found another hertz that had a car available but they wouldn't honor my reservation price. Horrible Horrible customer service. I will never even think about renting from them again and will tell all my family and friends read more

This is not your typical service oriented location. I rented a replacement vehicle in 2017 and dealt with Antoinette Martin. She was contemptuously rude and arrogant. Patronizing was one of her good qualities. In essence although I'm a Gold member I got a vehicle that was sub par at at the end I was billed although this was a DIRECT Bill to the insurance company. When I disputed with my Bank Card department, Hertz declined to bill the insurance company so that the Card company could credit my account. The one bright spot was the driver/hiker, Ted, who gave me a ride back to the repair location. Unless there is a compelling economic advantage, AVOID THIS OAK LAWN IL location like the plague. read more

The worst customer service ever! Called to be picked up from the body shop at 11:10am, finally arriving a hour later. Upon entering the building, I stood at the front counter for at least 6 minutes, waiting while the representatives to finish their conversation to be greeted. I was given one option of rental. It took 28 mins to get the truck ready. I overheard one customer indicate the car she was giving contain pet hair. You have to do better when it comes to customer service. A customer shouldn't have to wait almost a half an hour for a car to get ready. I would have rather come when the car was ready and not had to wait so long. read more

Great service! I rented a vehicle for an early morning Saturday return. The ladies did not charge me the additional hour since they open at 9 AM on Saturdays. The staff seems willing to help with a rental needs. I appreciated their customer service. The selection of vehicles may not be great, but the customer service makes up for it. read more

if I could give zero stars I would. TERRIBLE customer service lady at the front desk had the worst attitude. The insurance company reserved and were paying for my rental she insisted I owed the balance. Would not assist me or advise what steps should be taken as if this isnt everyday business for them. I called the insurance company and they took care of it after finally getting through. AVOID this location at all cost. read more

I made a reservation for a car online and then showed up at the time I made the reservation for. However when it was my turn to be helped they informed me they had no cars available. How am I able to make a reservation and reserve the car online if they don't have cars?....I will not be using them in the future! Don't waste your time here. read more

This is the absolute worst hertz in in the state of Illinois...this establishment is unprofessional...they didn't have the car I requested, I wait more then a hour for the car to be cleaned and there was no time management. Just completely In consider of the customers time... they need better organization here...something needs to change in 2019.. I wish I could give 0 stars....this location needs to be closed read more

Excellent staff and service. No complaints. Was very happy with the staff. Went through AAA for reserving everything went smoothly.

Musty mildew smelling car but we dealt with that. What pissed me off is the car had a half tank of gas, but when I bring it back they said the paperwork said it was on a full tank. LIES LIES LIES!!!! Bad business. Too bad state farm deals with them. read more

I want to give them no stars for there horrible service!!!!! Charged me extra money way more then needed, however I am not dealing with them. Never go back again for there service. I wish I had that girls name, I do know that she probably very unhappy or no customer service skills whatever it is never going back again read more

I called to inquire about a rental to this hertz location because state farm contracts with Hertz and they recommended the Oak Lawn Location. The initial phone customer service was so poor and the rep actually sounded as if I was bothering him I decided to try the Blue Island Location. Blue Island customer service saved Hertz a customer, Sherri was incredibly friendly, helpful and actually made me feel like I was a potential customer not a Pia read more

1 star is way to much. The vehicle reserved for me was completely filthy. There was no gas in the car, the tire pressure light was on. The rep didn't even walk me to the car. He didn't go over anything. And when I tried to call to let them know these lights were on I waited 30 minutes and the phone just continued to ring. I ended up hanging and just taking pictures so it will be time stamped. Then when I returned the very dirty car I expressed my feelings to the rep that actually gave me the car he said he doesn't clean the cars. He acted like he can care less, just told me I was so set and can leave now. When I asked for a corporate number he just said look at my paperwork. I told him his customer service was horrible and he needed to be retrained. He said something under his breath and denied it of course. AHMED you are the absolute most disrespectful piece of trash I ever seen. I will never return here again. Please avoid this facility at all costs. read more

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Hertz is far more expensive with mediocre cars. They always hustle you into getting something that costs more money yet it's a clown car. Not to mention they are slow and your car is never ready. Furthermore they hold different amounts on your credit card for different individuals. I usually come to them only if i can't get anyone to take me to National. Lastly don't expect to use a coupon if you didn't deserve it 24 hours in advance. On a more positive to note the staff is average and friendlier than the Blue Island location. read more

Worst rental car experience of my life!!!! I would like to give them 0 stars!!! I rented a fullsize car online several days prior to pickup date of Dec 23. I went to the rental location and they very casually said that they did not have any fullsize cars and began to call other locations to try to find a fullsize car. I asked why this wouldn't have been done that morning when they saw the number of rentals vs. available cars, especially with it being a holiday. The rep said she was doing the best she could. She found a fullsize car in Oak Park, IL, approx. 45 minutes away and I would need to wait for the car to arrive. This was very frustrating as I had already been at the counter 20 min. At that point, the manager Susan took over. She was extremely rude and had no regard for my disatisfaction in their service. She said I could go into a midsize car if I wanted a car immediately. I accepted the car as I wanted to get on the road. We walked around the car - it was filthy!!! I told her that I was not able to determine if there were any scratches due to the amount of dirt on the car. Susan, the manager, told me that they were not able to wash cars because the windows freeze when its below freezing. Neither of us had coats on and I pointed out that it was not below freezing. I started the car and drove a block away and noticed a VERY heavy smell of marijuana and the air pressure light for the tires came on. I called Susan back and she said my only option would be to drive myself to 5259 S. Archer to exchange the car. She said it would take her 1.5 hours to pickup a car from this location. I agreed to go and then she slammed the phone down. I have never been treated so poorly by someone in customer service, much less a manager and will NEVER go back to this location. Susan really stinks and is a poor representation of Hertz!! I ended up going to the other location and was provided with the BEST customer service, exchanged the pot mobile and on the road in about 10 minutes. read more

Just seemed overall unaware of their surroundings. I get that when you want to go home you look for reasons to not help customers, but at least lose the tunnel vision stare and lackadaisical attitude when you're telling someone you don't have a vehicle in stock. Behaving that way seems like you're lying at that point. Either help or don't, but don't help half way, because that's just an insult to both of our times. I hate that my insurance locks me in to only going to Hertz, because it seems like every hertz in the Chicagoland area suffers from either poor work ethics or mismanagement of talent. Either improve the employees you have or maybe it's time for an influx of new talent. I will not be returning to this location again, if ever. read more

The staff is amazing !! Today I didn't bring my insurance card by mistake , I ended up buying the insurance and said I 'd call back with my info to take it off rest of week, was told I'd have to keep it entire rental , spoke with Hertz Corp. told no I do not. Told to return to site and they will rewrite dropping their coverage . This should be interesting , sounds like manager gets credit for insurance peddled. I have no issue paying for a day , but not a week . read more

I had to rent through this location and let me tell you it was not pleasant. First of all the employees have an attitude for no reason and are unprofessional. My car had a huge dent on the door prior to me receiving it but the rep acknowledged it and noted it on my account. 5 months later they send me a letter accusing me of the dent because the pictures were "too dark." Point of the story is take your OWN pictures! read more

I was in a car accident so I have an insurance claim, called this location to pick up a car, talk to the lady on the phone she told me what to bring in, drive down to office and was told they sold out of calls at 10am, why wouldn't they tell me that when I called at 1045a, this is completely unprofessional and rude, now I probably won't have a call until Monday if I could give this location a big ZERO for star rating I most definitely would!! Also there was a man who called 15 mins ago was told they had cars, so he caught a cab there and was told no cars, even tho he had made a reservation and confirmed as well, this is not right management should address this! Issue quickly!!! read more

Awful, I rented a car from them, returned it the night before it was due to be returned, parked it the evening before it was due to be returned at 9:am they didn't register the card as being returned for more than 2 weeks later charging me over 700.00. I called and spoked with someone who claimed it was cleared up! I go to rent a car today and find out that I am on the do not rent list! All because of these incompetent people who are hired to do their job and they didn't do it . How can you miss a car that is parked right in front of your door for two weeks? This is an outrage, they didn't have a key drop off box as other places do. I moved to California on June the 5th 2018 so how was I here driving their car. read more

I just had the worst experience in my life I will never come back they treat you very bad and they charge you so much money they give you attitude and they act like you work for them I would never recommend this place for anymore, I have been renting cars all my life and I never see anything like this before,omg I'm so sad...... read more

Not a bad experience if you want to feel like Snoop Dogg. First of all the car type I reserved was unavailable and after an hour I was given a small upgrade. When I opened the car the smell of weed hit me! I told the employee who laughed and said "Well we charged the previous renter $200". I'm not sure how that helps me. I was in a hurry so I took the car. When I got home I looked through the car and found green "shake" (Marijuana pieces) all over the seats and floor. I tried cleaning it out, but it didn't help. My wife and I switched the vehicle out at another location where the manager said "They should have gotten the vehicle detailed". Terrible experience overall! read more

Made reservation for Thursday until Monday I have to drop my vehicle off for repairs. Received email confirmation and arrive at 5:30pm just for them say reservation not guaranteed have to give them 24 hours. I have never heard of that. Why did Hertz send me a confirmation email and why no phone call was made. Instead I'm rushing up to this location and could have went to Budget or Enterprise for a rental instead wasting my time at this location when they all closed at 6pm. Hertz needs to do better never had this experience before at other location go to oak lawn this what I get read more

Terrible experience, we had a reservation in place to rent an SUV for 08/17/18 with a pick up time for 7:30 am. We called on 08/16/18 to confirm our reservation was in place and that the SUV would be ready for pick up at 7:30 am on Friday. We arrived at Oak Lawn location on Friday at 7:30 am to be told the SUV is not there. The customer service there is terrible they lied to us on Thursday night, and stated on Friday oh we thought a customer was supposed to be dropping off an SUV on Thursday night or today. So why would your employee say on Thurs yes the car is there when it obviously was not. Complete nightmare we had a road trip plan to go out of state. The lady that was there on Friday was not helpful and she didn't even apologies for the mistake and wasn't even trying to call other locations to get an SUV. Thankfully Enterprise in Oak Lawn was able to help us out and was able to rent us an SUV within in 10 mins. I do not recommend anyone renting a car from Hertz oak lawn location as they lie to their customers and do not apology or correct there mistakes in any way. read more

This Hertz is one of the worst I've ever been to the people inside are extremely rude and too busy playing games on their phone to acknowledge customers. Me and my mom were renting a 5-passenger vehicle to pick up my brother from school in Iowa which my mother had booked a week prior to us having to go pick him up tomorrow. when we got there the receptionist said she didn't know why we were allowed to pick that type of vehicle because all they had was a cargo van which didn't have any seats except for two in the front. This lady proceeded to tell us that she had called her manager and her manager also didn't understand wait what why we were allowed to pick that type of vehicle she did not try to help us find any other Hertz that could possibly have this type of vehicle nor was she helpful in the fact that she didnt not yry to help us with this problem at all. Horrible service do not recommend using this Hertz or any other hertz again. read more

I been renting a car for three weeks I accidentally forgot to turn lights off cause it was raining in the day when I wanted to turn car on battery went dead being used to my car with automatic lights so I called the road side assistance they wanted to charge me $70.00 dollars for a jump !!!! Wow I'm renting it for personal use giving them service for that long and want to charge me read more