A perfect experience from pickup to return! Pickup was fast , efficient and easy. ALL the staff from shuttle driver to front counter were friendly, good-humored and professional. read more

I was told that they will cancel my rental and will not be charged. However, I was still charged for a service that they cancelled on me.

I only wish I could give more than 5 stars! I needed a car with only 1 day notice due to a family emergency. These gentlemen were absolutely wonderful throughout my whole experience with them. The car I received was perfect, the service was amazing, everyone was welcoming, friendly and professional. I highly recommend booking through them directly and not using a 3rd party as I did. There was a billing error I didn't catch immediately but when I called they were extremely helpful and got the matter taken care of without hesitation. Great job guys, I will definitely be renting from you again in the future. Outstanding customer service like this is hard to come by anymore, but you really exceeded my expectations! Thank you so much!!! read more

My daughter rented a vehicle on April 27th to May 1st. I want to commend Mohammed for his professionalism and effectiveness. The process was very seamless. I would recommend both family and friends. read more

I had a great experience with rent a wreck. I was in need of a last minute rental and Enterprise rental rates was to high for the type of vehicle I needed. I found this place searching Google. Mohamed was very helpful. He explained everything throughly. I knew exactly how much I would pay overall, no hidden cost, no surprises. Everything was exactly as we discussed. I got a Jeep Cherokee and it was very nice, clean and ran better than my personal vehicle. I recommend this place if you're in need of a great rental. I will definitely do more business with them in the future. They're alright with me !! read more

Rent-A-Wreck, Burbank, Illinois is the absolute BOMB.COM They came thru for me in all ways possible that you can think off! 1st off they were the only one available with cars to rent on the the day I needed it; I called around to every rental place I know & no one had nothingThen they had absolutely no problem taking me to the repair shop when I needed to pick up my car from being serviced or when I needed to drop it off for service They're open @ 7:00am which is very convenient & they're customer service is thru the roof-very professional, courteous, friendly & very knowledgeable!! I would definitely use Rent-A-Wreck again in the near future & I most definitely would recommend to a friend! Thank you once again Derrick & Lou & special thanks to the owner Mohamed for coming thru for me & my emergency!! ( I hope I spelled your name right) Take care gentleman read more

This place is a gemmmmm!!! So very grateful to have been able to get a last minute rental here. The gentleman is so sweet and even gave us recommendations for food around! We will definitely be back read more

I'm so upset. I rented from them last week and paid my bill in full. They even put a 350.00 hold on my card for two days after I picked my car up because I used my debit card. Today I noticed that $100.00 was taken out of my checking account. I was just getting ready to go inside of Jewel, to get groceries, but now I can't, because of their mistake! I'm sooo mad right now! read more

They called me three times and I confirmed every time when I showed up the airport no one would answer the phone and I could not get a hold of anybody so I had to go to Alamo and rent a car for four times as much. I was not happy. read more

Airport pickup was easy. Just a phone call away. No long lines. The car was clean, reliable, and low mileage. I would rent from them again

I rented a car at Akron-Canton Airport in Ohio on December 22 at 3 PM. I arrived at 2:30 PM, and the lady at the desk started to process my reservation but suddenly stopped and told me she couldn't continue because my appointment was at 3 PM and she couldn't do anything until then. I had to wait 20 minutes, even though there was no one else there; I was the only customer. When I returned, she was talking to a man (not a client), and apparently, I interrupted her conversation. She then began to behave very rudely toward me. Her response to all my questions was, "I don't know, ma'am; you have to investigate." She did not give me a tour of the car. She was going to give me an electric car, which I didn't ask for because I didn't know how to use it. She also failed to explain that the car had a damaged driver's light. I had to stop to charge the car multiple times, sometimes in lonely places where there were multiple risks. My trip, which was supposed to take six hours, ended up taking twelve hours, all because the lady held a grudge since she felt I had interrupted her. This caused her to refrain from helping me. Her behavior was unprofessional and rude, and I had a horrible experience as a result. Because of this, I will never rent a car from Hertz again. I hope this message reaches someone who cares about this business and pays attention to this criticism, as she made my day terrible and my experience the worst I've had while renting a car. read more

The car we rented was excellent. A little Nissan Sentra that was clean and dependable. That was all we needed for a four day rental to zip around Chicago and South Bend The guys were friendly and helpful. read more

Awesomeness place Friendly staff Great vehicles Much lower than the Airport rates And they treat you like family read more

Rent-A-Wreck - Awesomeness - Car Rental Near Me - Burbank, Illinois

rented a car from this company through a third party. (I mention this company because I don't want in anyway to disparage the third party.) My very first impression of the company is not very professionally based on the pick up from Midway Airport. I was told Not to go to the car rental shuttle pick up but go to the curbside on the far side of airport arrivals. Very confusing as the traffic assistant was redirecting us to shuttle service. After calling back to the rental car service we were reprimanded and sent back to curbside... After about 45 minutes and older minivan with a sticker on the side picked myself and too many other people up to drive us to the car rental. When I say, WOW!!" That's an understatement. The only attendant was engaged in an all out verbal phone confrontation with someone who hadn't returned a rental. He later put me in a smoked out car with I refused to take them provided a red Dodge with bullet holes which he called minor. The car didn't work well I returned the car early and informed them of the issue. They REFUSED to refund for the days I DIDN'T have the car. This place is very shady!!! Please simply go rot a legitimate car rental company. The name of this company tells the true story of what they provide Run!!! read more

My experience has always been smooth sailing. The cars are always clean, and the staff goes above and beyond on my behalf. Mr. Derrick has always provided me with exceptional customer service. He always thoroughly explains the costs associated with renting a car from them and there are no hidden charges and/or fees. My motto is why go anywhere else when I can go to Rent-A-Wreck. read more

I had to extend my rental agreement and Derrick handled this for me. He provided excellent customer service in updating my contract and every employee I encountered was friendly and polite. My vehicle was perfect for my needs, the atmosphere is friendly and helpful, Derrick was just great, and I would recommend them to anyone. I would definitely go back. read more

First off I did not choose to rent a car with them. Our Company Admin person used I think Orbitz for a midway Car Rental. I was given the info for my rental and saw the name and thought great... Going to have nothing but issues with this one. I really had none. The company name is probably a bad choice and horrible marketing if you ask me. I had a couple month old Nissan as my rental. Everyone was super friendly and went way above and beyond what the other chains have done for me in rentals. The only Negative I can say is they are not actually at Midway. You have a driver pick you up and take you about 5 miles away to the location. Overall everything was perfect and they were great to deal with and gave a solid car that was nothing like a Wreck. Only reason for the loss of the star is they are not in Midway and have to travel back and forth. read more

Rent-A-Wreck - Car Rental Near Me - Burbank, Illinois

I would not be renting from this place ever again. The $10 to $20 a day you save from car rentals at the airport you lose twice as much from the surcharges they charge you for all the tolls in Chicago. Three days was $76. They do not give you the option of paying by plate. read more

I'm from the area and even I believe the prices and service from this place is astronomically horrible. I wanted a car to rent because I didn't want to take my car out of state plus it was a drive and didn't want to put a ton of miles on my low milage vehicle. If they were really great the first time I'd use them more if I needed a car to get to work if the inevitable happened to my car. I happen to really love my car. The place was really close to home too so I didn't mind checking it out and consulting with someone. After looking into it, everything is a rip off and a complete joke. Stuff is also very misleading. I'm happy to say that I'm not coming back, even if it is a last Ditch thing. read more

If you have a Illinois DL, they won't rent from you. I had my rental schduled a few months out and the vendor I used to book the rental said local renters are find, but when I called the actual location they said they do not rent to locals and to cancel the reservation. I will make sure my vendor either makes note of this or doesn't include this company in my seach results. read more

Made reservation online for 7:30PM pickup. Got confirmation email stating office was open until 8PM. Got a text around 6PM that said we had 2 hours until pickup. Got to airport, call for their shuttle to get a recording that the office is closed. I ended up calling another Rent a Wreck where they answered and got ahold of Derrick who totally helped us out - turns out the website is wrong and, due to COVID, they close at 7. Sure wish their corporate gets it together. You rented us a car at a time the place wasn't even open! Alas, Derrick deserves the credit. He had left for the night and came BACK to work to help us. Derrick, you the man! Also, as an update - When we returned the car, Derrick personally drove Us directly to our gate via their shuttle - not the designated shuttle drop off. We really appreciated that. He went the extra mile! read more

Derrick helped us with our rental. Although we had a high daily rate for our ride, he upgraded our car and gave us several additional options at a slashed price. When we returned the car, he went out of his way to personally drive us to the airport. Outstanding customer service and a really smart guy, too. Would definitely come back. read more

I was Leary of course however, proven wrong. The car wasn't new, 48k miles, but was clean. The price was unbeatable! Will definitely use again. Also, Derrick was the man!! read more

So I found them on Expedia and they were the cheapest and I booked them. Then I noticed the many horrible reviews and I got worried. Then they surprised me they called me days before to confirm my rental and the women on the phone was lovely. We arrived at the airport and I called the number the lady provided days earlier and they were waiting for us already. A family of 5 with 4 large suitcases and 3 car seats. Yikes right. We got to the location didn't take to long. My mistake was I booked a very small car and we couldn't fit in it so then I got worried they would screw me now but the man at the counter was amazing he upgraded us to a midsize suv which was perfect and at the end only costed us $21 more then my Expedia price for a 5/6 day rental. I was super happy. I will use them every time I am pack in Chicago. Thank you! read more

Rent A Wreck did not disappoint and provided for a great experience! From a quick airport shuttle pick up, quick rental process, great customer service, and a nice free upgrade, my wife and I will definitely be back. The whole staff, especially Al were top notch. read more

My wife and I had a terrible experience with Rent-A-Wreck. We had chosen them because they were cheapest, which was a bad idea. We had some confusion about getting a ride there, but found a way there. But when we arrived, we found out that our reservation had been cancelled, which we had not done. So we had to re-book our car for $331 instead of the original $210 we had booked it for. They would make no accommodations for us. We also found out, as we were renting the car, that we were only supposed to drive the car within a 300-mile radius of the rental place, and that there is a 150-mile per day limit. This caused us to have to rent a second car for an additional $115, which we had not planned on spending and couldn't really afford, to follow through on our plans to visit our friends in the twin cities. The air conditioner was not working well in the car. The USB port to charge our phones also did not work. We will never go here again and do not recommend anyone else do either. They live up to their name, quite literally. read more

If less than a star was an option I would without hesitation choose that to rate this scam of a rental company. Booked an SUV through Expedia for a favorable rate only to arrive and be told that I had to "read the fine print" and that rate was only available with a plane ticket. Came prepared to spend $250 for 4 days ended up with an older model SUV with a dying battery for just under $400 that came with a $350 deposit because I have an out of state drivers license. Do yourself a favor and avoid this place at all cost. More than convinced all the 5 star reviews are either paid or employees. read more

Rented a car for about 5 days. No issues, no surprise fees, got everything I needed from a rental. The staff was super friendly and accommodating. Will definitely be using Rent-A-Wreck on my next visit. read more

I needed a rental to take my children back to school. Found Rent a wreck online. This has been one of my best experiences of renting a vehicle. The vehicle was clean I had no issues with the vehicle. The individuals that work there are so down to earth and professional. The manager was the same he helped me get the vehicle that I needed. I most definitely would recommend them. This is my go to from now on and the prices are reasonable as well. read more

The service that I received when I went to rent my car was superb. I initially called because I had prepaid for a rental elsewhere but due it being a busy weekend, they gave the car away because I arrived late. Anyway Rent a Wreck saved my vacation by renting us a car in such short notice. We were stranded at the airport and they picked us up in their shuttle and at the end of the rental they also took us back to the airport. Their cars are clean and ready to be rented. I would recommend for anyone who is looking to rent a car, whether an out of towner or a local, rent a wreck in Burbank is the place. read more

Derek was great!!! i would definitely recommend this rental place. He was so nice and worked with us so much !!!

Realistically, we wanted to save money...but does that mean safety doesn't come first? Before renting from this company I went to their company website to do some research. "Rent-A-Wreck", really? The name should have tipped me off but the explaination for the company name gave me hope that it was just catchy marketing. When we landed at Midway International Airport, per our print out reservation, we were told to call the office and someone would come pick us up. An unmarked car, and driver without a uniform, came and got us after reaching us on our cell phone. The drive was about 10/15 minutes from the airport due to traffic. When we got to our destination, we went over the basic paperwork, gave our $100 deposit and proceeded to do an inspection of the car that was pulled up for us. We walked around the car noting multiple scratches, dings and dents. Once in the car, and ready to drive off, a strong perfume smell tried to cover up the non-smoking policy someone had previously ignored. On the dirty/sticky side, we tried to keep an open mind about the next 5 days we'd have this car. In summary...the first day, the control panel on the right passenger door came up when my boyfriend wanted to control his window. The second day, the right windshield wiper flew off while driving in light rain. We wanted to return the car and get another one, but didn't want to take valuable time away from our family vacation. On the third day, the AC started making a loud clicking noise when first starting the car. Throughout the week, the car would "kick back" when trying to accelerate, eventually showing a red light on the dashboard. By the fourth day, it was just plain comical. We were thankful we left really early and were able to drop off the car on the last day of our trip. After waiting 45 minutes, we finally got a ride back to the airport with another disappointed couple, with just enough room to squeeze in our luggage. All in all, we will not be renting a car from this company again in the future. read more

I just waited for their airport shuttle for an hour and a half. When I called I was told 10 minutes. 20 minutes later I was told 10 minutes, when I called after waiting for an hour they said he was on his way (which he wasn't) and again...10 minutes. read more

DO NOT RENT FROM HERE. They refused me a car because I had an out of state license and the car they had was in bad shape. It wasn't the car that I booked. Then they said I couldn't leave state lines. When expedia called them asking them to approve a refund, the guy Derek, told them I was drunk and high so they refused service. NOT TRUE AT ALL! I don't get drunk and I don't get high! read more

Rent-A-Wreck gave me a dysfunctional car! The push to start would not work they over charged so by time you get done paying your fees you might as well go with the big-name companies. The car set from Saturday to Sunday and they charge me until Monday! read more

My sister rented a vehicle from them over two months ago and they keep charging her credit card TO THIS DAY. She has called them to dispute the charges because she has already paid right after renting. She even put a freeze on her credit card and they still charged her AGAIN. A bunch of scammers, just go to Enterprise and pay a little more to not deal with this hassle. read more

The worst car rental place ever. I reserved via AARP and expedia for 450. for a week (6 days). First off I was never picked up from the airport. I had to take an uber to the rental place. Then they charged me 653.00 saying that the 3rd party cant tell me what the rental car fees will add up too. The car was absolutely filthy, stank and the oil light was on. I took the car back the next day. The charged me for the day only which was $132.00. plus $200 deposit. They return the $200 deposit. But what happen to the $450, I prepared? No one knows, only that I don't get that refunded. PLEASE dont rent from here. I went to National, got a brand new car for 520.00 for the week. Do yourself a favor and rent from a rectible car rental. This is not the place. AWEFUL and a RIPOFF!!!!! read more

DO NOT rent from this location. I was stuck at the airport for nearly 2 hours waiting for them to pick me up. I kept calling and was told the driver would be there in 5 minutes. Ultimately I had to end up catching an Uber to the facility. It was 11 when I got there and I had to get to the funeral home by noon to confirm my moms funeral arrangements. When we got the van at 11:15 it was filthy, stains on all the seats but I had to be at the funeral home by 12 which was an hour away. So we took the car with every intention of returning it. I felt I had no choice but should've refused the vehicle and just been late. But anyway I took the vehicle at 11:15 and found another car that I couldn't pickup until 4:30. I took they car back and had to pay $200 for a few hours. Rent another car so I had 2 rentals in one day. Had to argue with the manager who was very rude and acted like the car not being clean was my fault. Please do not ever ever rent from them. read more

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Would not rent from them. They cancelled our reservation without telling us and made us pay more money. We cancelled their shuttle and in return they cancelled our reservation. Will never rent from them again. Poor customer service. read more

Excellent customer service and a fantastic price. Employees were friendly and helpful.