WISH THEY HAD NEGATIVE STARS RATING - EMPLOYEES WRITE DOWN CUSTOMER'S CC#, CC ZIPCODE AND CC EXP. DATES, I WITNESSED IT AND REPORTED IT!!!
DON'T GO HERE, DAVID IS A SNAKE!!!!!!!!
DON'T GO HERE, DAVID IS A SNAKE!!!!!!!!
DON'T GO HERE, DAVID IS A SNAKE!!!!!!!!
Good evening,
I am writing this message to advise of the poor experience that my husband and I had on October 31st at the location in Oak Lawn, Il. We reserved a pick-up truck online for 10/31 7AM, but were contacted on 10/30 and advised that our truck would not be available until 10am.
I reached out to the location in Oak Lawn and spoke with David and was informed that our truck had not yet arrived and that he had no way of contacting the driver nor did he have a way to contact Midway Airport location, where the truck was originally. I asked if there was any way that David could reach out to another local branch and was instructed that he does not do that. I mentioned early in the call that I was near Midway and David suggested that I make a "blind trip" over there to check for a truck. I told David due to his location inconveniencing my husband and I that it seemed fair for him to do that leg work, but he quickly refused.
Upset at how David spoke and his lack of assistance, I told him that I would do my own leg work since I was already behind schedule for a very important job. Approximately 10 minutes after I disconnected the call from David, he called my husband and advised that he had spoken with the driver and the truck would be arriving I approximately 15-20 minutes. We arrived around 20 minutes later and as my husband attempted to have his Credit Car run he was instructed that it was denied. Had my husband not rented a car and trucks in the recent past that would not have been a big deal.
As a result my husband asked me to use a debit card, but since my wallet was recently stolen that was not an option so we decided to leave the Oak Lawn location, drive to my bank, get a debit card and cancel the one that was in the mail and go back to the location to try and have my info ran. As soon as David ran my information he quickly informed me that the info was denied and I too was unable to rent a vehicle. We inquired about the issues at this location and why this has not been an issue in the past rentals from Budget. David seemed very detached and uninterested in the situation and offered no solution but was quick to snatch off the Equifax number from near his computer and instructed us to contact Equifax.
We were visibly upset as we spent the majority of our morning and afternoon trying to do business with a location that had NO interest in doing business with us. We decided to leave that location and as we were reading the information that David handed us, we noticed another customer's CC information on the back and it was hand-written, along with their handwritten zip code (circled), and even the CC expiration date.
We quickly called into Customer Service to file a formal complaint and were advised that the information on the paper would be handed over to the Securities Department. As a result we wasted our entire afternoon, been given the run arounds and also denied service without a fair reason as to why.
It is quite unfortunate that we have experienced this because the business we work for which is stationed here and in Miami we've never had an experience such as this, but I will be sure to share this experience and the skeptical business practices of writing customer's CC info down with the Better Business Bureau as well as local news and media outlets.
I hope this employee's lack of professionalism is worth it and I pray that nobody has to experience this level of stupidity and negligence again.
DON'T GO HERE, DAVID IS A SNAKE!!!!!!!! read more
