A perfect experience from pickup to return! Pickup was fast…read more, efficient and easy. ALL the staff from shuttle driver to front counter were friendly, good-humored and professional.

I was told that they will cancel my rental and will not be charged. However, I was still charged…read morefor a service that they cancelled on me.

My husband and I were in need of a rental car for just a few days and went to the enterprise in…read moreOaklawn. My husband worked with the new manager there, Jacob Hardie. He went out of his way to be friendly, helpful, and made sure my husband was happy with the car selection. He also gave us his contact info, should we run into any trouble with the car while we had it. Great service and great rental car experience.

When there is a $300 deposit fee to reserve a rental, you should put that in your prices! Never…read moreknew about the deposit fee until it was time to pick the car up!! Put all fees on website!!

Rented from the Oak Lawn, IL location and unfortunately had a very poor experience. Shortly after…read moreleaving the lot, warning messages appeared for "low key fob battery" and "change oil soon." The Dodge Durango later overheated and leaked fluid into my driveway, requiring a tow and vehicle exchange while I was out of town. Thankfully, the Enterprise team in Lee's Summit, MO was extremely helpful and accommodating during the exchange process. What was most disappointing was the lack of follow-up and accountability from the Oak Lawn location. After returning the replacement vehicle, I was immediately met with accusations about damage to the exchange vehicle instead of any acknowledgment or concern about the original Durango overheating. I ultimately had to coordinate communication between branches myself to help resolve the issue. Problems happen, but customer service and accountability matter. Oak Lawn needs improvement in communication, professionalism, and handling customer concerns -- especially when safety and vehicle maintenance issues are involved.

Jake was the best! He made this experience very easy. not stressful at all very helpful. I dont see…read morehow they have such low rating with an amazing crew like this! I do recomed this location if interested in renting a vehicle! go see Jake from enterprise not statefarm!

My recent experience with Hertz was extremely disappointing and unprofessional. I was overcharged,…read moresubjected to undisclosed fees, and ultimately taken advantage of as a customer. When I called to dispute the charges, the representative hung up on me, showing a complete lack of respect and customer service. I then contacted Hertz Corporate, expecting accountability and resolution, but they were unable to locate my rental agreement and offered no meaningful assistance. For a company of Hertz's size and reputation, this level of disorganization and disregard for customer concerns is unacceptable. It's clear that transparency, integrity, and basic customer care are not being upheld. I strongly caution others to avoid renting from Hertz until they address these serious issues and prioritize fair treatment of their customers.

I came here on a Tuesday afternoon, very easy and fast experience. It was a new employee who…read moreserviced me, she was good. She kept apologizing for the delay, I totally understood. I will definitely rent from this location again

Reserved a car via the Avis app (Budget and Avis share this location). Arrived at the pickup time…read moreand was told there were no cars available. Why make a reservation for a customer if there are no cars available? I asked Avis reservations this and they said the inventory isn't always updated quickly. Seriously? They don't have a computer that does that??? There were 3 other customers here looking for their reserved cars as well. While on the phone trying to coordinate an alternate location the agent told me they couldn't guarantee there would be a car at the airport location if they made me a reservation! WHAT? So you're going to reserve me a new car at a new location to make up for not having my original car and you can't even guarantee it will be there when I arrive. DON'T USE AVIS!!

They took a same-day reservation without having any vehicles to rent. Then, they failed to contact…read moreme to let me know of that small, unimportant fact.

I was given more than exceptional service here. After walking out of Enterprise because of a…read moredifferent price than my reservation, and spoken to as if I were incompetent, I drove about 20 minutes to this location, Not only did they accommodate me for my trip in less than 24 hrs, but felt comfortable. Customer service is number 1 and they most definitely exceed pleasing the customer! I will forever rent from this Avis location even though I receive a corporate discount from other renters.

Atrociously slow and under staffed at the check in desk......took us 50 minutes in line before we…read morefinally saw one of the two agents they had staffed on a Friday afternoon (there were at least 4 other computer terminals available for workers) - meanwhile, we watched EVERY OTHER car rental provider (including jointly owned Budget) power thru their customer service lines quickly and efficiently.......once we got to our car, we self scanned out with TWO workers sitting in the exit booth watching - of course the device to let us out broke, so the TWO workers had to call another worker who had the key to reset the machine - which the two workers told us breaks frequently - absolute cluster fuck - moving forward I'll pay more to avoid Avis - also, one of the two workers at the check in allowed a customer to go outside to get better cell service and did NOT have the next person in line step forward - horrifically inefficient and reflective of how front line staff at this location feels about waiting customers (picture below).......two other notes of interest.....as a regular car renter, I've NEVER been asked "Where are you going?" In an "I need to know so I can approve it" way......I have had workers ask in a fun, I hope you enjoy it way......this was rude, intrusive, and none of her business......the car was rented to be picked up and dropped off at the same location......the worker also TOLD me after I declined the gas's option "you'll need to bring a receipt from a gas station within 5 miles of the airport when you drop it off".......Two words.....Fuck & You!!! But guess what, we did it and we were NOT asked for it......F&Y!!!!

Let me start by saying I routinely rent from a competitor due to convenience and have only used…read morethis location twice. I contacted the manager directly a month in advance looking for a premium SUV rental due to the size of our family and the amount of hockey gear and luggage we would be toting around that week. I then recontacted the branch a few days in advance and everything was all set. I arrived at the branch on the scheduled pickup date and was immediately greeted by smiles, courteous staff, and the manager. She wanted to personally inform me that due to a Ford recall her model Excursions were unable to be sent out. However, she assured me she was going to personally ensure I received a premium SUV as I had requested. I was able to do just that after ten plus phone calls, extensive computer work, and with the assistance of other branch managers agreeing to assist her with my situation. I can not say enough about "Elle" and her colleagues. I will definitely be referring clients and using this branch for all of my local needs in the future. Thank you!!

We tried Enterprise and I cannot recommend it. There's straight up fraud going on in some cases…read moresuch as how they categorize their cars. Then, there's rarely any available inventory. Instead, you have to gamble on whatever just came in just before you arrived. In my case it was cars with bad brakes, smells, etc., which nearly killed me several times in the handful of times a vehicle was rented. Then, a complete tire blowout happened because the car they gave me when I showed up, had some undercarriage damage which pressed the front left tire against something which shredded the tire. Luckily I had decided to get off the highway and travel a less busy road otherwise I'd probably be dead. After paying close to $400 for a tow and a new tire out of pocket even though I paid for the insurance, the mechanic told me any new tires would keep shredding shortly after I hit the road because of the undercarriage damage. I had to then drive 4 hours to the nearest Enterprise because only the small spare tire would work without issue and we're only allowed to drive at best 10-15 mph on it. Thankfully I made it a few minutes before they closed otherwise I would've been stuck in the middle of nowhere. I was told by Enterprise that I would get reimbursed. When I got back to this location I told them, they ignored what I said and closed out the contract anyway. I reminded them and was told since the contract was closed, they'd have to manually do things by working with their accountant or whatever. I sent them an email with my receipts as requested and never heard back. Followed up several times and no response. Not to mention, they never brought up their subscription program even though we spent well over $2k renting within two weeks from them. For something like $1500 we could've gotten unlimited rentals for the entire month. The insurance is also shady. The main one you purchase doesn't cover tire issues unless it's related to a crash so if you pop a tire you're screwed. You have to buy the roadside assistance option just to cover tires and possibly undercarriage damage from single vehicle crashes which comes across as a malicious scam. Don't rent cars from Enterprise, especially this location. It seems they don't care if you could've died from their crappy cars as long as they get your money. Good luck because $400 pocketed from greed is gonna net you thousands, maybe tens of thousands in losses.

The manager jerk and should be fired. They refused to give me the car I had reserved because I was…read moreon a temp driver's license. I also provided a passport and older expired license. He said it was policy but that is BS since I rented at two other locations this week with the same id. I begged him for help and he laughed. I don't know what the issue really was (race?) but I will never rent at any National or Enterprise again. Your response is as pathetic as the service was. Like I said I just rented from national two days ago in St. Louis and from enterprise (same company) earlier this week. The manager could've done it if he wanted to, but he seemed to have some type of issue with me and thoroughly enjoyed screwing me over.

With airports so congested and air travel not easy anymore, the joy of picking up my car quickly…read moreand with no lines at Emerald Club/National in Atlanta made my day! This is the only way to rent a car at any airport.