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    Enterprise Rent-A-Car

    3.2 (29 reviews)
    Open 8:00 am - 6:00 pm
    Updated 2 weeks ago

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    6 months ago

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    2 years ago

    Great service! Lara was amazing , best person out there! would love to come back and highly recommend.

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    Review Highlights - Enterprise Rent-A-Car

    The manager picked me up at the repair shop, collected my information, noting my Enterprise account, and showed me a car that fit my described needs.

    Mentioned in 2 reviews

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    1.6(7 reviews)
    0.4 mi

    I booked a reservation online with Avis using my company code but didn't have my work badge. The…read moreagent (a woman I don't get her name) then asked me for my medical card which I didn't have as well. Needless to say the price doubled and I refused to pay that. I moved further down the counter to Payless. I asked the initial associate about a reservation and he was rude. I stepped back and made an online reservation and when I stepped to the counter I was warmly greeted by Keith who was taking care of the reservation when the initial agent from Avis left her area which had a line of people to come and tell Keith she or they don't work for the company. Keith said they have a reservation. I said why are you intruding at this point? No code is even being used. I was offended at her intrusive behavior. Thankfully Keith took care of me, making the process seamless. Kudos to Keith the initial agent and first Payless agent both need training on hospitality. customer service is key. Good day

    Zero stars. Made a reservation 3 weeks in advance through Costco. They called me the day before I…read morewas flying in to ask if I was going to cancel. Why? "We have no car for you." Between the idiot at the location who called me and the "supervisor" at their call center the best unapologetic answers they had for me were to change my dates, go pick a car up at ohare airport, or start calling other rental companies. Absolute garbage.

    Avis Car Rental

    Avis Car Rental

    1.9(9 reviews)
    3.1 miScottsdale, Ashburn

    I was given more than exceptional service here. After walking out of Enterprise because of a…read moredifferent price than my reservation, and spoken to as if I were incompetent, I drove about 20 minutes to this location, Not only did they accommodate me for my trip in less than 24 hrs, but felt comfortable. Customer service is number 1 and they most definitely exceed pleasing the customer! I will forever rent from this Avis location even though I receive a corporate discount from other renters.

    Atrociously slow and under staffed at the check in desk......took us 50 minutes in line before we…read morefinally saw one of the two agents they had staffed on a Friday afternoon (there were at least 4 other computer terminals available for workers) - meanwhile, we watched EVERY OTHER car rental provider (including jointly owned Budget) power thru their customer service lines quickly and efficiently.......once we got to our car, we self scanned out with TWO workers sitting in the exit booth watching - of course the device to let us out broke, so the TWO workers had to call another worker who had the key to reset the machine - which the two workers told us breaks frequently - absolute cluster fuck - moving forward I'll pay more to avoid Avis - also, one of the two workers at the check in allowed a customer to go outside to get better cell service and did NOT have the next person in line step forward - horrifically inefficient and reflective of how front line staff at this location feels about waiting customers (picture below).......two other notes of interest.....as a regular car renter, I've NEVER been asked "Where are you going?" In an "I need to know so I can approve it" way......I have had workers ask in a fun, I hope you enjoy it way......this was rude, intrusive, and none of her business......the car was rented to be picked up and dropped off at the same location......the worker also TOLD me after I declined the gas's option "you'll need to bring a receipt from a gas station within 5 miles of the airport when you drop it off".......Two words.....Fuck & You!!! But guess what, we did it and we were NOT asked for it......F&Y!!!!

    Photos
    Avis Car Rental - You can see a worker wearing a red Avis shirt, but she was working the shorter, Budget line

    You can see a worker wearing a red Avis shirt, but she was working the shorter, Budget line

    Avis Car Rental - Customer Service rep allows a customer to go outside to use her cell phone for 20 minutes and does NOT help the next person in line

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    Customer Service rep allows a customer to go outside to use her cell phone for 20 minutes and does NOT help the next person in line

    Enterprise Rent-A-Car - carrental - Updated July 2026

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