This Avis car rental at LAX location are the WORST that I have ever done business with. 1) Wrong vehicle was parked at the location where they tell you the parking spot. With all the luggage, you have to go back and forth to the rental office and then they assigned the right parking spot. Wasted 15 mins 2) Then you get in the vehicle and you cannot find the keys. Another lady walked to me and told me she has the same problem. They put th keys under the floor mats in her car. I found my keys in a indented corner of the front dash board that nobody can ever guest where they are. I tooks us 10 to 15 minutes to find out keys Why would any body do this to the rental car customers is beyond imagination 3) Then there is this strange useless and unhelpful employee on the 1st floor walking around. When you ask for help, he just took photos and does not do anything to help customers. Unbelievable customer service personnel. Guys on the 5th floor are professional. 1st floor where you pick up your vehicle is a total DISGRACE ! I would say who ever manage this Avis car pickup on the 1st floor has done a very poor job. I will write to Avis office read more

Avis Car Rental - This is the unfriendly, unhelpful Avis service man 1st floor that not offer no help to find keys for customers. Only take photos. BAD - Car Rental Near Me - Monterey Park, California

First off, the young man manning the small office was professional, courteous and did everything he could to make this work. The franchise owner was the issue. Last week I went to Costco.com and made a reservation for a standard car for 4/12-14. It gave me several choices, and Avis at this location had the lowest price, I went with them. Yesterday morning I went to get my car. He advised me that he would be upgrading me to a liltle larger vehicle. Ok to that. Printed the contract and that's when the sh*t hit the fan. My cost according to Costco was $56 with taxes and fees. The contract printed out at $83. When I questioned the man about the difference, he first didnt see what the problem was, so he called who I assume was his boss, the franchise owner of this location. After conferring with his boss, I was advised the coupon that Costco applied was only for weekly rentals, and not daily - thus the difference in price. He would not honor the Costco agreed upon price and said to pay the higher or no car. This of course did not sit well with me so I called Costco travel customer service and they said the coupon was valid and that the Avis office should accept. The owner said NO, since the contract was already printed there was nothing he could do. This of course is phooey. If I found that there was a dead rat in the back that I did not see, upon my return, I would expect apologies and some type of credit back. He said NO. After the Costco man tried to talk to the owner, nothing changed. Finally Costco being the customer friendly business that they are said that after I completed the rental, they would credit me back for the difference, eating that money. I didn't make the reservation from some odd travel site, Costco.com is pretty solid for it's members. The issue should of been between this Avis office and Costco. They both had the same code, but one said good on daily and the other said only on weekly. Also, take a look at first few pictures. The red Kia SUV is what i ended up with (which was fine), except the car obviously took a trip in the desert and there is at least 1000 bugs and the windshield is splattered with bug guts. The staff offered to clean the windshield but all this took an hour and I had to go. I suggest to anyone needing a rental to NOT use this office. Despite the best efforts of the staff there, it is the owner of the franchise that has ZERO customer care and since there are plenty of options, including Enterprise, there is NO need to use. read more

Avis Car Rental - Dirty rental - Car Rental Near Me - Monterey Park, California

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My family and I have rented from this AVIS multiple times. Each time, there has always been an issue. This time, we arrived and there was no worker present at the rental place. We called the number that was displayed and the manager gave some excuse about his worker being late. The manager arrives himself in half an hour. He gives us a car that's dented in the front and a sticker that says it needs to be cleaned. We ask if the car has been cleaned and sanitized and he says that the car has been. However, we can clearly see the inside of the car (and out) isn't clean or sanitized. In this pandemic, it reflects very poorly on the company that a manager would lie about this. If possible, I would recommend to avoid this Avis for your car rental needs. read more

Parking and pick up is easy. Be on time so they don't have to call you. They had to call me a few times. The owner, Mohammad, was so nice!!!!!!! He helped me out a few times and this location has great rates. I booked through Costco.com. I booked a 12 seat van for Presidents' day weekend for $240. 2 weeks ahead. Just know, if you're polite to him, he will be polite to you. Definitely coming back. read more

Save a headache and your money go elEmployees are unprofessional, late to open, and unapologetic. Rental process is standard. I did mine online picked up keys in office. Car wasn't immaculate like other rental services but not really dirty either. Not enough to complain about but noticeable. Return process again had to wait for them to arrive. Like seriously get an alarm or reliable employees. Got charged a cleaning fee even though the car was in the same condition I received it. I tried fighting it but so annoyed and now I'm running late due to their incompetence. NEVER AGAIN. Had a promo code so that's why we tried them but I prefer Enterprise 10000xs more. read more

First time rent the car with this company and choose this location just because closer to my place. I came to the office to pick up my car at 9.10 already late 10mnt, the owner was nice, helpful but..the process away longer than other rent car I ever used. We're done for the paperwork around 9.35am and they don't have the car ready for me for some reasons, then I have to go to pick up at another location, not they brought the car. I went to another place they mention, another waiting and finally I got the car around almost 10am..it does really wasting time, not convenience. I lost almost an hour only for picking up the car :( Returning the car. They said they open at 9am, I came exactly at 9am but no one there. In front of the door mention to call the number. I called and I think that was the owner, he said they guy will come about 5 minute. The car. The condition was good but the inside was dirty..they don't clean the car to prepare for new guest. Overall the car was ok, but the only service wasn't that great or "convenience"if u have to be on time or rush. read more

Do not rent from this place unless you want a filthy car. 1st off they didnt have the vehicle I asked for. They offered a free "upgrade" due to lack of vehicle. I was given a Kia Sorento, it may have been a nice car once. Not only was the outside filthy, the inside was worst. They obviously don't take pride in the product they give their customers. read more

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This place is horrible. We rented the car from Costco and had to pick it up from this Monterey Park location. We were ask to pay $50 extra for a mid SUV for 5 days, We decided to pay the difference bcuz it would be a long drive and the previous car we originally rented smells so bad, dirty, and in bad condition). Not cool when you have to pay extra $$$. The car was not in the condition as we like but it's an SUV so we drove off the lot and noticed a loud sound coming from the passenger window. It was like air blowing sound/wind tunneling. It was so ignoring especially on the fwy. We tried to seal it up with a paper bag but it didn't help much. Then I noticed a oil change light was on while we were driving (okay, what is going on here?). Things are not looking good with the car. After 4 days into the trip, I stopped at a gas station to get some gas and a guy approached me and asked if this was a rental. I told him yes and he said my tires are in bad condition and it's dangerous to drive in the heat. The edge of the tires is cracking and peeling (WTF!) I called the office and ask for a discount on the rental car and they said will look into it and gave us a story, the previous renter replaced all 4 tires (yeah right!). Really? Please don't rent any car from this location! read more

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After sitting a few minutes, a calm customer explaining his issue with his bill looked at another customer to commiserate with and the manager (owner? ) began yelling and cursing. We had a child with us and tried to make it obvious as we tried to leave. By now all three employees were involved in the heated discussion (customer still remaining calm), another customer asked if the other two could help the other customers and they then tell us they don't have our cars and they don't know how long it will be after earlier telling us it'll be 10-15 minute wait. We cancelled our reservation and left for a competitor's business. read more

Super frustrating. I came to pick up the car at 9 am and no one was there. They were 30 min late. I'm was so annoyed because I had to be somewhere. I think it's ridiculous. This is really bad. Never again. read more

Very disappointed today with their service. I made reservation for a van about a month ago and when I went to pick up today, the van is not available and the "boss" or "manager" knew about this but did not do anything. I even called early morning to let them know that I'm picking up the van so they're very aware about it. But instead, they gave the van to another person even though I made the reServations long time ago. They're not reliable and not good with dealing with customers. They don't care about their customers at all. Don't deserve any star at all. read more

Really good service, great prices for the rental I got. The guy that helped me out has really good customer service. For my next trip, I trust avis for my rental. I recommended avis to my friends and they like it. Thank you AVIS. read more

They overcharged me (I didn't want the insurance and they added all of it), I didn't check till later. The car was also dirty. Older guy was rude. read more

We made a reservation for pick up at 9 am which is the posted time of opening and of course it is 9:20 am and no one is here!!! This place is very unprofessional, do not rent here especially if you are on a schedule!!!! read more

The owner/manager is nice...but the place is a dump. It's the size of a closet, and I can't imagine picking up any type of choice car here (I did drop off). Other than feeling I had to take a shower after dropping off my car, it served it's purpose! read more

Terrible! We booked a week in advanced and they cancelled last minute by leaving us a voicemail stating "I couldn't get your car because it's raining sorry." I arrived at the Avis location that is supposed to be open until 5pm at 4pm. There was a sign with phone numbers multiple phone numbers. We called some guy named Honi or Rony answered and stated "he had no cars" and that "he didn't need to be in the office." Don't go there! Avoid them! Thankfully because we booked through Costco we were able to find another reservation and get refunded for the higher price we paid thanks to the incompetence of Avis. read more

I rented a car here for the first time last week and would definitely come back here in the future. The person who helped me was named Olly and he was very friendly and helpful with everything. I would recommend this place for those of you looking to rent a car! read more

Olly and his family provided excellent customer service and were very professional and respectful. Even though we rented a minivan, he called us an hour before our pick up time to inform us that there were no available minivans and we would receive a SUV at no extra charge. We really wanted a minivan so I had to deduct one star. We returned the SUV 2 hours before our scheduled drop off time but no one was at the office. We had to call them and they came by 30 minutes later to pick up the keys and print out the receipt. I would consider renting from them again. read more

Avis helped me out alot with my trip. The guy that helped me out he had great customer service and he funny too. The car i rented was amazing n clean just what i wanted. So next time i want to plan a trip n i need a car rental im definitely coming back to Avis. read more

Cancelled our car reservation hours before pick-up. When we tried to call the office there was no answer. Called the number provided infront of the closed office (on the Friday before Presidents day weekend) and was yelled at by a man going by "Rony". He kept changing names when we mentioned to call the supervisor. Aviod at all cost. Very unprofessional and wait of time. read more

The owner there is so rude, unprofessional, and started screaming at me because his employee messed up. He kept blasting my phone when the contract said I has to returned the car by 12pm Sunday. He called me since 9am saying I need to go returned the car because he had a meeting at 12pm. I said " I will be there as soon as possible." I showed up at 11:00am he checked the car. When I got the car it was so dirty and had half a tank of gas I returned the car clean and almost a full tank he said it was missing 1/3 so I needed to go put gas or else he won't take it. Fine, my brother took the car and I went to finished the paperwork. He screamed at me because he said that why his employer accepted my Costco coupon. He dial and had me speak with his employer. The guy was super cool. But the owner is not. I was planning on renting more cars, because costco.com has a pretty good deal. But with that service from the owner I am never going back. And I don't recommend this office. read more