I rarely leave negative reviews, but this experience was bad enough to warrant one. What I…read moreencountered at Viking Automotive in Vero Beach was not just disappointing--it was dishonest and unprofessional. From the beginning, basic expectations weren't met. Communication was slow or nonexistent, and when I did get answers, they were dismissive rather than helpful. I took my 2007 BMW Z4 3.0i E85 in for a straightforward diagnostic: rough cold start, a tire sensor issue, and a few mechanical noises. I was told it would take a couple of hours, which I was more than willing to pay for--especially if it meant getting a thorough, accurate assessment by their only BMW Mechanic! Instead, after about an hour, I found my car already sitting back in the lot with no phone call it was ready or an update. I was then told that nothing had been done beyond checking the oil, and that the engine was essentially "breaking down" due to supposed metal shavings and large debris in the oil filter. No one showed me the filter at the time. No one explained the findings clearly. I never even spoke directly to the mechanic. The written report was filled with vague language, like "possibly this" and "possibly that," which is not a diagnosis--it's guesswork. Despite claiming photos were taken, none were provided so I had to call and request them. Once I received the photos, I see this in the Subject of the email: * INSPECTION RESULTS FOR YOUR 2007 BMW Z4 ROADSTER* "3.0si" I Told them my Bimmer was a 3.0i ... did I receive another 2007 BMW owners diagnostic report?! And it's THEIR oil filter and diagnostic I received?!?! Are they THAT Unorganized & Incompetent? What's worse is what came next. After spending days stressed, believing my engine was failing, I had the car inspected by an independent mechanic. He reviewed the same photos and immediately identified what Viking called "metal" as air bubbles. When he physically inspected the car, he confirmed there were zero metal shavings or plastic debris in the oil filter--just bubbles. He also explained why the filter had collapsed, which was supposed to have been changed by a previous mechanic in Fort Pierce (obviously didn't change the filter, did they even change the oil)? After a cold start, changed AND filter, put in an additive all of which has quieted the tapping to ticking (intrinsic of the N52 per BMW) and improving. He then took my car for a drive afterward and stated my Bimmer has a strong engine! So now I'm left with a simple conclusion: either the Viking BMW mechanic, Colton, lacks the basic competence to distinguish between metal debris and air bubbles, or they knowingly misrepresented the condition of my engine, plus exaggerated damage, or diagnosed another BMW and sent me photos of another owner's Oil Filter, or simply LIED! None of which is acceptable. Kathy refused to do any other diagnoses as requested, nor will she do any repairs, and couldn't explain in-depth the diagnoses I needed explained. (She's a mechanic too??). The only person that should be explaining the diagnoses is THE Mechanic him or herself and Show ME the Filter! If they didn't want to work on an older BMW, they should have said so. Instead, they chose to provide a rushed, incomplete, and ultimately misleading assessment that caused unnecessary stress, wasted my time and money. Time IS Money! I would have gladly paid for a full, proper diagnostic and on MY CAR, Not someone elses. Instead, I paid for an hour of speculation and left with a completely inaccurate conclusion about MY vehicle's condition. I cannot recommend Viking Automotive to anyone looking for honesty, reliability, or professional integrity. There are far better options out there that actually value their customers, appreciate drivers that love their vehicle, and not only Do the Work, but stand behind it!

Took in a BMW 328 I with a whole laundry list of problems, Kathy was very helpful and gave me a…read morequote for all the work, most of the work has been completed. Very good quality cars running great.

I had a great experience today at the Vatland Honda service department, and I like to share the…read morepositivity whenever I encounter it. My car was experiencing some unusual startup issues that might be related to electronics. Meanwhile the building was under rennovation and service was in a trailer, and several technicians were out sick with a stomach bug. Despite those challenges, Mike in service, and my experienced technician Dave, were both helpful and true to their word. Dave took a good deal of time to give me his first hand view of the issue, which I really appreciated as a car guy. The issue isn't totally resolved yet, but I left with a great vibe and it feels right to share that here. Because sadly I encounter more and more cases when companies don't do the right thing and aren't true to their word. I will follow up here when all is said and done, with hopefully more good news :)

Last week received a flyer that included $119 wheel alignment for four wheels. I just replaced all…read morefour wheels on the pilot after the original tires provided 41,000 miles of safe traveling. Was told that I needed to get an alignment ASAP to verify any future warranties if needed. Made my appointment for 10:15 and was told that it would be done in one hour. How nice when a service rep has his facts in order in less than an hour receive my text that my car was finished two thumbs up that one.

In the past two years Two years, I had great experience with the service department for warranty on…read moremy Jeep Wrangler. It was time for me to purchase a new jeep so I contacted Bruce Ryan, Sales Representative @ Vatland. ****Bruce Ryan is incredibly knowledgeable, very professional, and And I was treated like a VIP!!! I purchased My first Jeep from Vatland,, and my sixth Jeep in my life. I am definitely a JEEP lifetime customer. I couldn't be happier with my choice, and the service provided in purchasing this vehicle was outstanding!

To the Vatland Owners, if you want to sell junk cars, call Uncle Tony's salvage, and they will pick…read moreup your junk cars and dispose of them. People do not come to a Dealership to buy Junk cars. They go to Dealers looking for a reliable vehicle to make one more of life's issues manageable. It's very disturbing for your company to treat the public this way. If you accept a trade-in, and you find issues with the trade-in car, then add it to the loan. The vehicle will be safe and reliable to allow the person to breathe from distress, then everyone is happy accepting the price they will be loaning, but to sell a car with major thousand-dollar issues is just cruel on your part, and your service crew. Although they claim to check these cars before placing them on the lot is a disgrace to society. Shame on you!!. I pray you come to your senses soon.

We felt like the 2026 Santa Fe hybrid Calligraphy was the best model for us. We are very different…read morein heights and have to have a vehicle that both of us are comfortable to drive and ride. Everybody was friendly, but could have been more helpful and informative. Front counter gathers all your personal information. We did not like this process because this happens before we could actually look around. We were greeted before we could get out of our vehicle. Pushy? The sale felt pressured and hurried for no need. No detailed information for our direct questions, even incorrect information being provided. Just get the deal done. We have never bought an extended warranty or maintenance plan before. We bought the Platinum highest priced plan. We didn't know Hyundai quit doing the free oil change? We knew we were being hustled and prepaying for maintenance at a higher rate and who wants to read or can fully understand the fine print. We felt ok because we wanted peace of mind for such a complicated vehicle. The best outcome is the vehicle will never need repairing. If the expensive computer modules, electronics, electric seats, etc. fail, hopefully they will be repaired with the maintenance plan we purchased.

Spoke to young lady in advance and invited to come see used cars. Upon arrival, no one smiling…read more Salesman reluctantly led me to the nice lady. Told her just need transporation for under 20K. She comes back with a young man who insists I take a ride in a new car. Refuse saying just want to see the advertised specials. Lady leaves the building. He comes back again urging me to test drive another new car. Asked price, tells me he is not a salesman. Tell him nothing personal and sure the car runs well, but here for a used car requesting to speak with the manager. He comes out without introducing himself offering help without a smile. I show him the advertised car on my cell phone. Sarcastically he replies you don't have to put it in my face. Respond are you going to show me this car, yes or no? Directs me to door exclaiming in earshot of all staff and customers alike, I won't be disrespected. Saying as I leave, you're not being disrespected, you are just too defensive. Horrible!

While helping my father in law with the purchase of a new vehicle, we visited several dealerships…read moreto test drive SUV's. Our final stop was Dyer Subaru. This should have been our first stop. We were quickly greeted by Collin and there was absolutely no pressure. The entire process was easy. From beginning to end, it took just over 2.5 hours to drive away with his new 2026 Outback. Great experience and make sure you stop by for a visit.

Just stay away. They are big scammers. they will sweet talk you, and you will end up overpaying for…read morethe car and also all paper work will be sitting at their office for months until they decide to register or title the car, so you have no other place to deal with but them in case you want to sell the car back or so, so they can value you car way less than what you got it and end up losing more money. Just really stay away. They won't return calls, emails, or messages. They don't care if they are in compliance or not.

Bought 9 trucks and cars here. Very easy to deal with…read more Service dept is amazing too!!!

Great experience!! Sales person Shantill Steele was great! She was very patient and answered all my…read morequestions. Loved working with her and her team. I was able to do everything from home after test driving the car and requested some info and she provided everything. Prices are great and they were able to work with me with my situation. Definitely will be recommending them. Thanks guys!

Kevin was great but when I went to speak with the finance guy there, was totally shocked, they made…read moresign a buying agreement without me knowing then I was trying to get out of the negotiation but literally I had no choice, I will never go back there

They don't know how to call you back. I've been trying to get ahold of finance since December of…read more2025. Someone from sales even called me today to try and sell me on a newer car. They don't understand that every department is a reflection on the company. If I can't get a simple call back then why would I spend another dollar there.

Wow. So, this has been the best experience of the year thanks to Tara in the buying department…read more There was a scheduling snafu which was absolutely not her fault but when she called me to reschedule, she was the most kind and nice person I have ever dealt with. She not only went above and beyond, offering to come in on her time off but advised me on a car purchase - not even at her own dealership- and saved me from making a gigantic mistake. The world needs more people like Tara.

Stay away. We bought a new car last week. Since we drove it off the lot customer service has been…read morenonexistent. We've placed several calls and still have not gotten answers to our questions. Unacceptable! Also beware of the scam tactics regarding the extended warranty. You will be quoted 3 different prices hoping you'll say yes to the most expensive one. We said no to all three and they were not happy with us.