I brought my CX-5 into this dealership for service. The service manager Ely Camacho was friendly, knowledgeable, and very helpful. The repair was going to take multiple days so they quickly provided a complementary loaner. I'll append this review once the service is completed but at this point, it was a great experience. read more

Without telling a whole story I'd be very careful when dealing with them. I went to buy a new car and trade in my old one and they gave me a ridiculously low offer on my car. I know that it was a lowball offer because I had two other appraisals on the vehicle. On top of that a number of the things that they listed that were wrong with my vehicle weee not valid As an example they said I needed new tires when the ones on the car are less than a year old and less than 7500 miles on them. Very disappointing that a local car dealer conducts business in this manner read more

Had to get my car serviced before vacation looked into a couple different Mazda dealerships Dyer Mazda - tire rotation - replace engine oil filter - replace breaker fluid $488.25 Stuart Mazda - tire rotation - replace engine oil filter - replace breaker fluid - battery service - refill washer fluids - adjust tire pressure - full circle inspection - refill all other low fluids $219.25 Do not go to vero clearly, that is insane to me. read more

Dyer Mazda - Car Dealers Near Me - Vero Beach, Florida

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This dealership is completely unprofessional and dishonest. I was buying a beautiful used Hyundai Tucson there.I live in a city about 2 hours away. I told them that I was cash buying the car. I was going to fill out the paper work online and buy it sight unseen. They were going to meet me at the train station between us. Done deal. Well the minute I was downloading the paper work to fill it out to wire them the money, they TEXTED me that the car was sold! I said. "yes, it is sold to me. I am about to wire you the money IN FULL now". "No we sold it to someone else, who just walked in. Sorry, it's not as though you had a deposit on it or anything" WELL they never told me, make a deposit right now or the deal is a no-go. They were really bungling the sale before that too. The person I had been speaking to didn't know if I could pay for it without seeing it first and didn't know how to handle that.. I had to finally say "look I' m about to hand you for 35k, please figure out a way for me to do that. Ask your manager if you don't know how" I was very patient. Also I will say the communication leading up to this going back and forth on price was very condescending but I didn't say anthing because I mean who cares? I'm going to get this gorgeous car I want.... I don't need to be treated with kid gloves. BUT TO SELL THE CAR I WAS LITERALLY IN THE MIDDLE OF BUYING is despicable behavior. I ended up buying a gorgeous Hyundai Tucson with 12k mile in perfect shape from Napelton Hyundai in Palm Beach and they were wonderful. So I suggest you go there instead. The end. read more

If you want to sell your car for cash, don't do it at Dyer Mazda. It took 22 days from sale date to receive payment. Initially the salesman lost the paperwork. numerous calls to finance were not returned. Had to reach the dealership Sales Manager to finally get payment. Had been a customer for 5 years, no longer. read more

Apparently they have become really money hungry as they are no longer honoring Wallace (stuart) Mazda oil change coupons. Gave the service writer my usual Wallace coupon for oil change which is like $64.95 rather than use the Dyer coupon which is $74.95. She took a snapshot of the coupon from my phone. When the bill came out for a oil change and tire rotation it was $101. She said she could not take the Wallace coupon did not bother to apply the dyer coupon or even suggest it, and gave me some corporate doublespeak about Amanda is the new Service Manager who replaced someone who was giving away "too many freebies". Also told me if I wanted to use the Wallace coupon I need to go to Wallace. I called Amanda, left a VM and never got a response. From now on, I will be going to Wallace. BTW, their new 23 Miatas have a $4k profit addon on the sticker. read more

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Had a deal to purchase a non Mazda preowned vehicle from Dyer. Prior to making the trip, they became aware of an expensive issue with the car that would not have been warrantied. They promptly disclosed this to me. Appreciate the honesty from sales and service. read more

I had an appt to service my car for a new battery. Even with an appointment I found myself waiting 3 hours just for them to call my name and tell me what was needed to be done with my car. Now before bashing this place I will say the customer service was good, they were mindful but not attentive. After listening to all the things that they try to sell you on I declined and said I just no I would just like the service I came here for. Another 2 hours later and my car is "finishing up." Total of 5 hours, with an appointment. Do yourself a favor and go to literally any other dealership anywhere before you go here. read more

Finally someone who gets customer service! I brought my Mazda 3 in because the dreaded "Check Engine" light was on. I was quoted a $99 diagnostic fee over the phone and was told the fee would be applied to any repairs. They quickly scheduled me for later that day. The error came up as a minor evaporation, probably a gas cap issue. I've experienced that in the past. They checked all the seals, turned off the "Check Engine" light and took it for a test drive. Check engine light remained off. Not only did they not charge me because they didn't find anything wrong, but they washed my car as a courtesy!!! They didn't even try to sell me a new gas cap, air filter, wiper blades, etc! It gets better... in the process of washing my car they broke my already damaged antenna. They replaced it for free and even asked if I needed help putting it on. Super helpful, super courteous!!! I will definitely be going back! read more

Experience with service department was great, but window washer indicator light was on before going, so when I went to get oil change, and left, the the washer indicator light was still on, I called them and they told me that this is common and that the censor is faulty , and it is my responsibility to pay for new one even though I am under warranty ! I feel this is poor business! I do not recommend this location, I spent a lot of money in the past in this service department to be treated this way read more

Dyer has sunk from top notch 5 star rating to below average. The problem isn't the employees. It's management. They are overbooking service and work that should take 1 hour will have you waiting 3 hours. (and you're not told until you get their to drop off you car). I took my car in last week for regular oil change/maintenence and I was there 2-1/2 hours and then asked if I wanted to wait longer for the courtesy car wash (which isn't near what it used to be - a plus I realize - but this was standard service from Dyer in the past. Since I've been a customer of Dyer for 4 years (I bought a new car from them), I thought last week's sub-par service was a fluke. I took my car back this week for tires. It should have taken 1-1/2 hours tops. when I brought it in, THEN I was told it would be 2 hours. It ended up being over 3 hours. Employees do what they're told to do by management. I don't fault them at all. It's Management that is the problem. I won't be going back. Very disappointing because at one time this Dealership & it's Service Department were tops. I hope management see this - not one person in the front offices complained - they are 100% professional. Wake up Dyer Mgmt. ...your reputation will not keep customers and if your employees are smart they'll find other work that doesn't make them deal the brunt of your poor mgmt decisions. read more

I bought a car from them on Thursday and did not drive it until Sunday and noticed a slice in the tire. Went to dealership on Monday a manager took a picture and said he will call me Tuesday. NO CALL Called salesperson both Tuesday and Wednesday and again NO CALL BACK. Very disappointed read more

Pleasantly Surprised! Dyer Mazda (shawn sales associate, nick manager and chuck finance manager) provided an awesome dealership experience. Because of their professionalism and more specifically no pressure / no games approach, we picked up a new vehicle from them. We were treated fairly and with respect, which in my experience is not common in Vero Beach. Too give credit, the only reason we went in to try and get a vehicle from them is the great impression we got from the service department while recently servicing other vehicles we own. Service was top notch. It was great to see all these positive qualities carried over into the sales department. It was actually an enjoyable experience. Thank you to all those involved a Dyer Mazda! read more

I bought a car in march from mazda, and the salesman pete was who i dealt with. The car which was only a couple of months old was sent home with me with the interior dirty and smeared with peanut butter and the full tank of gas i was promised was left on empty. I called pete to let him know what was going on and he said to bring it back in and they would detail it and fill up the tank, well i got the car back and it was definitely a half assed attempt to clean the car but at least i did get the full tank of gas. We started to receive letters in the mail concerning my car's warranty so we texted (during business hours) pete (who had told us to text with any questions we had about anything) asking if this was something we should be worried about but unfortunately he opened the text and never responded. I guess this dealership is only worried about getting you to spend your money with them and not any follow up customer service support. read more

Customer service was very nice. But my service took longer than quoted so I had to wait; the complimentary cleaning was only okay, and they tried to get me to pay to replace a perfectly fine air filter and windshield wipers read more

On the 31st of May, I had what I will say was the absolute pleasure to do business with Pete, Chuck, and Brandon at Dyer Mazda in Vero Beach. They were able to put me in a lease on a 2017 Mazda 3 Touring that I am happy to drive today. I held off a week from leaving a review because I wanted to see how much I would enjoy the car and I can say I love it. My car before this was a 2013 Honda Accord and the 3 Touring is so much nicer all around. It's more comfortable handles better and much less road noise while driving. Yes it is a four year newer vehicle, and I drove a new Accord, but I didn't enjoy it as much as Mazda 3 on the test drive. As for the dealership, I will say it was by far the most comfortable hassle free car purchase I have ever done. I provided them my numbers, and to my surprise, they were able to come below what I asked. This is something that almost never happens and trust me I wasn't a pushover. I think it was the professionalism and understanding of the gentleman at Dyer Mazda that was able to make this happen. It was much appreciated in my wallet for sure. After the sale Pete as able to walk me through every feature the car had to offer. Some I was unaware of that came in this model. He is a great person and salesman with the proper knowledge of the brand and models. I will say without a doubt that I am very proud that I have purchased from Dyer Mazda and for certain will do so again. Yeah, I may have sounded like a commercial, but I'm truly happy with my purchase how can you not? read more

Had a most pleasant buying experience from this dealership. The salesman, Shawn, was most knowledgeable about all aspects of the vehicles and spent a great deal of time showing me models here and at the co-owned Subaru dealership next door. No high pressure sales. The manager and finance personnel was also easy to work with on the purchase. I have not had as good a car buying experience as I had at Dyer Mazda. read more

I can honestly say this is the worst dealership I've ever gone to. My boyfriend and I went in to buy a Mazda 2 which we had been told was approved by the bank. The next day the car dealer calls us telling us that we had been approved by the bank and to come in and sign the final paperwork. We were so excited! When we arrived we were told to go to the Dyer Chevy building, and our car dealer told us that the deal the bank approved us for was actually for a Chevy, and not a Mazda. He tried to convince us that we didn't really want a Mazda, we should really get a Chevy. No thanks, that's why I went to Mazda...to get a Mazda! His "boss" then proceeded to pull this man aside and yell at him in full hearing range of us. He came back with this puppy dog face and basically tried to guilt us into buying a Chevy. That's not even the funny part, we were talking to a coworker yesterday and found out that the exact same scenario happened to her too. Folks this place is a scam. ***** In response to the comment below ***************************************** If that is true then why wouldn't our dealer have told us that we didn't get the Mazda loan over the phone before we spent 30 minutes driving there? Why wouldn't he outright tell us that the bank did not approve the Mazda deal? When we spoke to him he told us the our deal had been approved and to come sign the final paperwork. That's lying in my book. Telling a false statement. I am sure you are very passionate about your job and I appreciate you reaching out to try to resolve this but I want you to know that what happened to us was not ok. Also I'd like to add that before I wrote a negative review about Dyer Mazda there were NO other reviews about this place. Just sayin'. **************************************************************************************** read more

The careless service staff will probably damage your paint, curb your wheels, and return your car dirtier than when you handed over the keys. After bringing my 2014 Mazda2 in for servicing, it was given back to me with paint scuffs on the front bumper cover, from what I would say was one of the service staff leaning a tire from another car against mine while it was in their "care". I could tell my vehicle was driven carelessly, due to both driver side tire sidewalls being brown and chewed up as if they had grazed a curb. Luckily for them, the paint imperfection buffed out and my expensive aftermarket wheels weren't damaged. To top it all off, they were courteous enough to "wash" my already, and VERY obviously clean car, which left it covered in streaks and water spots. The car was showroom clean when I drove in, and now I have to clean it all over again. That lack of judgement is not surprising, given the mediocre job the rest of the staff did. I'm not even the only person to have this problem. During my time at Dyer, another woman was dealing with management over some body damage inflicted on her freshly serviced Subaru. After submitting this review, I will be checking to make sure that my vehicle was properly serviced, if at all. Needless to say, I will not be returning to Dyer for anything, be it vehicle servicing or future vehicle purchases. I will also be notifying the Mazda North America corporate offices, because unacceptable service like this is pathetic. read more

Absolutely wonderful new Mazda deal. It was a pleasure working with Shawn to purchase my new CX-5, my third new car from Dyer.

My experience with Dyer was better than I had hoped for. I could've bought the same car 5 minutes from my house but preferred purchasing from them (an hour away.) The difference between the two dealerships were as different as night and day. It's very obvious that Dyer strives to exceed expectations with their customer service. I dealt with several people there and always felt welcomed and important. Buying a car is stressful enough as we all know. I felt comfortable purchasing from them and trust that I got a fair deal. The experience was "pleasant" (in as much as purchasing a car can be!) I bought a brand new car from them and decided it wasn't what I wanted. Less than 2 months later I returned it for the car that I now LOVE. Not your typical sale.... but both experiences equal all around. read more

I leased a Mazda 6 and had a great experience! Friendly staff who made it easy. Highly recommend them.

Buying my Mazda3 at Dyer/Vero really was a nice experience. Shari Lane worked hard for us, getting more cars for us to look at - to see the color or trunk space - and it must have been 100 degrees outside - just to make sure we had all the choices in front of us and would get the exact car we wanted - which we did. She was the best....and the manager, Kevin, was very personable too....and whomever it was (forgot his name) that did the financing....well, the guy knows his stuff - we were in and out in no time at all with a full understanding of our options and commitment. Never felt rushed, never felt pressured - I thought Shari, and really the entire staff, really cared that we were happy. Wish we needed another car because I'd be back in a heartbeat....but you know those Mazda's....they last forever. Thanks so much!! Buying a car doesn't get better than this!!! read more

I don't know my reference number but I did speak to a Nelly @ Mazda corp its in regards to changing my transmission fluid compliant against Mazda corp and the dealership John Dyer mazda. Please make sure you pass this on preferably to a manager since we didn't get anywhere in regards to a complete fix. The fluid has degraded prematurely way before 60k as stated in an email from Mazda Corp to myself and not even close to a LIFETIME which is what mazda calls the fluid. My car only has 34000m on it normal driving and in mint condition. They are to stand by their product and comp me for the transmission fluid FLUSH SERVICE. The fluid is part of the transdmission if it goes bad anything could happen and you need to more worried about my safety. There is a warranty on the tranny. Resolve this immediately or I will have to use the DMV, BBB, Attorney generals office , fresh from florida , comsumer protection, Federal Trade commission, etc in order to resolve this. I am not going back and fourth on this just get it done one way or another. I am in the process of submitting the complaint's to the following agencies. I just wanted you to have a doc in writing from me with my grievance. read more

I bought a mazada 1 year ago for $20,000 and tried to trade it in last Wed. and was told the car was worth $10,000.00. It did have 38,000, but come on. The condition of the interior & exterior was perfect. Talk about NO return on investment. Needless to say we walked out. read more