I had another negative experience with Avis. This time in Kauai last month. . Three weeks after the car was dropped off, we received a communication that an additional $200 will be charged for tire damage. First it took them three weeks to inform us of this alleged damage. Second, no picture of the tire damage. Third, we were never on any bad road. It was all city driving. If we had damaged any tire, I think we would have noticed it or heard of it during the drive. So yeah, expect me to pay for a phantom damage. No more Avis for me. read more

worst Avis location that I have ever been to. 90% of the Avis preferred have to go to the counter.

There is really no point in reviewing because out of towners don't see this. Absolutely horrible service. Long line and 2 agents. This will be at least a 20 minute wait. Why don't they have digital pickup? Rent from somewhere else. Enterprise. National. Alamo. Anywhere but here and hertz or budget. read more

Bottom Line: Easy pick up and return as an Avis Preferred member. Overall, my Avis experience at the Charlotte airport location was a breeze. Unlike some larger airports where the car rentals are offsite Avis is located right in the garage. It was a little bit of walk from the airplane to the car but my husband and I were both glad to get our steps in. As Avis Preferred members we went cruised through the rental car lobby skipping the counter and went right to the car. We rented a full size car which ended up being a Chevy Malibu. Not the sexiest of cars in my opinion but it got the job done with reasonable comfort and pickup. We debated checking out the Avis Preferred Select & Go options but being hungry for lunch we quickly loaded our luggage and exited the garage. Rental car return was also easy and the lady that checked us in was very friendly. Overall a smooth experience. read more

Horrible experience. Had a reservation. Waited 30 minutes in hot garage to pick up car. Car they brought us was not vacuumed, windows were filthy and had scratches on the hood and side panel. Could not see these defects clearly because the garage is on the dark side. I contacted customer service several times by email so we wouldn't get charged for the scratches. They responded but did not compensate us to reflect the terrible car we received. We will NEVER use them again!! read more

My flight was late. However, they had my flight information and I arrived before they were supposed to be closed. I called national Avis to see what could be done. They tried to contact the manager unsuccessfully. Now I have to wait around until 5 am. From speaking to other airport employees, this is apparently a regular occurrence. Where I come from, if your shift ends at 2 am, you stay until 2 am. National Avis offered coupons for future rentals, but why would I want to come back? read more

I would give 1 star as the experience at the airport wasn't great BUT they got the extra 2 because they have an app that made the whole experience so easy. If you download and use the app you don't even have to wait on line! I learned this all while standing in line. I didn't enjoy the fact they had no employees working the Avis desk and just mixed us all together in the Budget line. I know they are the same company, but the lack of employees was frustrating. read more

I will keep this short because I want to respect your time. I had a great experience with Avis at the CLT airport. I am a frequent traveler and when I landed my name was not listed on the board. I went to the Avis Preferred desk and Tracy was extremely helpful. She was polite and calming. I rent from Avis about 3 weeks each month....so alot. She upgraded me to a Hyundai SUV when I told her my coworker was 6'7". Her care and consideration made me feel cared for. Once the vehicle was filled with gas, I had to return to the counter and let her know how grateful I was for her service. Keep it up Tracy! read more

Worst rental car company now; after 15 years glad this is my last one through them. Preferred is a joke, never works properly anymore always says go to counter. Talked to preferred office 7 different times they never resolve anything. Spend 45-60 mins in line as a preferred member is crazy. Last two times sorry we don't have the vehicle you reserved...we have a cargo van for you; that's all we have left. Good riddance! read more

I returned an avis rental and after passing the TSA check, I realized I forgot my Jim Maui sunglasses in the vehicle. No one ever answers the phone and I filed a missing item report online. The following week I showed up to the airport again and they said the person in charge downstairs is not available. After dozens of calls, a person from Avis told me they never found any items related to me. I told them why don't you go to the person who checked in my car and get it off of his face. What a bunch of crooks they have working there. No concern for customer service whatsoever. read more

Doesn't allow debit cards at this location. I booked through a third party and allow me to purchase the vehicle but when I arrived they didn't allow me to pick it up even though i paid for the car and security deposit. Other than that really long lines. read more

Worst car rental experience ever in over 30 years of traveling. We waited... I kid you not, 2 hours in a long line at the Charlotte airport. Employees had really poor attitudes and very unwelcoming to NC visitors. Even the preferred customer line was long... The front desk also was still using a dot matrix printer (apparently they are literally the last company on earth to support the only dot matrix printer paper company as well). When we finally got a car, it was dirty on the inside and outside. We took it because we didn't want to get back in line. When we returned the car, there were few signs and directions and the employee that was running that section didn't direct us to park anywhere. So bad. Save yourself the nightmare and go with a competitor. Avis... omg this location needs help big time! read more

Would give a Zero if I could. Ridiculous line and the employees don't seem to care at all about the time it takes to get customers their cars. Understaffed. Took more than an hour to get through the line and to the rental counter. Will never rent from here again. read more

Stood in line for 4 hours and the Manager showed no empathy he was so rude and did nothing, so very disappointed on how badly the Manager treated us and left saying its end of the shift and come back the next day. read more

Definitely the worst pre rental experience ever. We stood in line for a solid 2 hours waiting for rental car. Multiple people said this was normal for Avis at the airport. All the workers were unfazed by the line and very friendly and helpful once you got to the desk. Unfortunately by that time your experience was ruined. We barely made our appt due to this delay. I would never attempt to rent from Avis anywhere after this experience. read more

I needed to rent a car during my time in NC, and since my job offers discounts with a number of rental car agencies, I decided to browse for the best deal. Avis offered a really good deal on an SUV, and even though I didn't really need one I thought it would be icing on the cake so I chose them. Avis is clustered with the other rental car companies across from the main terminal at CLT. I had made a reservation prior and since I signed up to be a preferred member I was able to go straight up to the garage to a separate kiosk. I found my name a board and after a brief talk with an agent I was able to go to my car. The car was quite nice - I got a Nissan Pathfinder which I found clean and neat upon pickup. Returning was also easy, I was directed where to leave the car and used the app to notify them that I had returned the vehicle. I understand it's common for rental car companies to have bad reviews, but I actually had a good experience, and as long as I can get some good deals I'll be sure to use Avis again. read more

After a long flight arrive at the Avis counter to a line across the terminal. Still in line after waiting 1 hour and 20 minutes. What kind if crap service us tjis and only 2 associates helping customers read more

Avis - Car Rental Near Me - Charlotte, North Carolina

This is the most corrupt organization I have ever dealt with. The last two times we have rented from this location, we have returned their cars with full gas tanks. Despite the tanks being full, Avis charged us for refueling. Their customer service rep explained this to be standard practice and, if people need a refund, they should call in to request one. This is ridiculous. If we return a car with a full gas tank, no refueling charge should be posted. Clearly they are counting on people to not notice this additional charge. We'll never rent from these folks again! read more

I rented a car from the Charlotte NC airport Avis location on the evening of May 4, 2021. The first car I was promised, a VW, had been given away. The second car I was assigned, a Lincoln, had a flat tire in its parking space, which I fortunately noticed. The third car I was assigned was a Mustang. After driving the car for 2 weeks conservatively--I'm an elderly woman and was by myself for most of the trip--the car's right rear tire went flat. Fortunately, I was driving slowly but nonetheless in the middle of nowhere. When a Good Samaritan helping me change the tire removed it, (I gave up waiting for Avis roadside assistance) we saw that the tire literally had no tread left down the middle. The steel belt had worn completely through. See attached photo. In fact, we found that car's wheel well was coated with steel fibers that had been spinning off of the tire before it went flat. The other rear tire was also shot. The rental location had to have known the tires were shot whenever this car was turned in before my rental. The Avis location should have known that this car was unsafe for any rental, let alone a three week rental. I'm lucky I was not seriously injured or worse. Avis customer service characterized my experience as unusual, ignoring the fact that this location had tried to rent me another car (the Lincoln) that actually did have a flat tire before settling on the Mustang. Avis customer service offered me a free rental day, which I will not use. Despite having used Avis Preferred for decades, I will never rent from Avis ever again. This location rented me a car that was unsafe and endangered my life, and they either knew or should have known that they were doing so. Quality control from Avis HQ is obviously lacking. No number of free rental days can cure that kind of mistake. I write this review with the hope that no one else is similarly put at risk. read more

Avis - Avis rental car steel belt worn through on right rear tire. - Car Rental Near Me - Charlotte, North Carolina

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I only used this Avis because the Enterprise at this location did not have any available rentals. I had a sudden change in flights and needed a car to get me to my destination. I made a reservation online ahead of time for a RAV4 or similar. When I check in, the employee assisting me told me that all they had was a Chevrolet Silverado which is massive and not an ideal vehicle for the 350+ mile trip that I had to make. That made me question why I even made a reservation in the first place and why the Avis website said that there were SUV's available when there weren't. I get to the lot where my rental vehicle is parked and there is an entire fleet of SUV's and various other vehicles in the "Priority" section. I ask the employee again if I could maybe swap vehicles for something smaller in which he again repeated that the truck was all that they had. I make it to the vehicle that I rented and the truck clearly had not been cleaned (it wasn't filthy) since the last time it was used. There was someone's winter glove stuck in the hood. If it wasn't for the quick change in my travel plans, I would have planned better and went with Enterprise who I'm a Plus member with. Just based on this experience alone I would never become a Priority member with Avis if they can't manage their fleet well enough to offer vehicles for customers who made reservations and are not Priority members. The upside was that the return process was super quick and easy and the staff was friendly enough. read more

I reserved an SUV from AVIS at CLT. When I arrived and finally got up to the counter (after about 30 minutes, since I was 12th in line), was told they had a Ram pickup truck available now, but he'd have to look around to find an SUV. I opted to take the truck. When I got into the truck, a "service" light came on, so I went into the office upstairs and was told I had to go back downstairs to talk to the guy who rented it to me. When I got there, he was gone, but talked to someone else who dismissed my concern about renting a vehicle with a light on. He did (reluctantly) find a different truck and I finally was able to leave the airport (after about 1.5 hours of dealing with people at AVIS). During the time I had the truck, I realized there was NO washer fluid, the tire pressure lights came on on 2 tires and the "Change Oil Soon" indicator was on. I wish AVIS would check out their vehicles before renting them and also have the vehicle available that the customer reserved! read more

Now that the rental car desks and return have moved into the new parking deck, things are much easier at the Queen City's airport. Decent signage so that you can quickly determine which level of the lot you need to get to and the signs to the car return are easy to follow. There was a small problem with the price of my rental not matching the reservation, but that was quickly corrected at the desk with no question. If you're not already a member of the Avis Preferred program, sign up! You'll get to skip the counter nonsense! Easy to get over to the airport and the check in counters. read more

Avis - Avis at CLT - Car Rental Near Me - Charlotte, North Carolina

Gentleman at the counter with dreads was so incredibly helpful to us! After a morning from hell where it seemed like no one was helping us get home, we decided to drive. He welcomed us with open arms and he was so incredibly nice with getting us the discount we had been comparing it too, and into a comfy car for our very long last minute road trip home. So thankful for his friendly spirit. Breath of fresh air after everything we had been through this morning. Thank you so so much! read more

Avis - Car Rental Near Me - Charlotte, North Carolina

SUMMARY: DON'T USE AVIS, EVER. DON'T PREPAY EVEN IF IT LOOKS LIKE YOU'LL SAVE MONEY. JUST AVOID AVIS ENTIRELY. Worst experience ever. We prepaid $481 on my wife's card. When we went to pick up our car it was filthy and had dings in various places. I literally got greasy gunk on my hand when I opened the trunk. The check engine light was on. We asked for another car and the lady on duty said there wasn't another available. She wrote us a little sticky note to show that it was in bad condition when we got it. When we returned the car after our trip they charged us an ADDITIONAL $235 on my card for gas. We showed them the receipt to prove that we had filled the tank right before bringing it back. They then refunded that additional charge of $235 back to my card. The employees were going to take $200 off from the original $481 to make up for the damaged vehicle and poor service. He put it on the receipt. He said we just had to call customer service to make the final change since it was prepaid. Two months of calling and ten phone representatives later we still haven't received the money back. The first nine representatives had claimed to write notes on our account and that we will receive the money in 7 business days. Each time they said 'we gave you $235 back so you already got your refund.' With great frustration we explained that the $235 was from an additional charge on a different card because we were wrongfully charged for gas. The promised $200 off the original prepaid $481 was never returned. Instead they returned a measly $12. They'd finally claim to understand, write notes in our account record and say the problem will be fixed in a couple days. When we'd call to check on it and ask why they hadn't done what they'd promised, the new rep would act like this was the first call and seemed to have no record of any previous discussions with the previous reps. It's like starting from scratch. The dentist is more fun that dealing with these people (no offense to our hard working dentists out there.) If this review seems too long and detailed imagine how frustrated we've been dealing with lying phone reps and a company giving us the run-around. The tenth phone rep was condescending and rude. He said we had to give private credit card records to prove our case despite the fact that the previous nine reps had claimed that the refund was already approved. He laughed at my wife's frustration and refused to tell us his name. He said he didn't have a supervisor we could talk to and no other number to call. He finally hung up on us. It's not like my wife was rude or cursing at him to cause him to act that way. This company is exceedingly unprofessional and sketchy. We finally went through our credit card company to dispute the charges completely and are receiving the entire $481 back. It serves AVIS right for such bad treatment of their customers. BOTTOM LINE: DON'T USE AVIS, EVER. DON'T PREPAY EVEN IF IT LOOKS LIKE YOU'LL SAVE MONEY. JUST AVOID AVIS ENTIRELY. read more

Horrible service. Understaffed. Slow. Two workers at counter, 30 people waiting. Awful.

Rented a car from this location in January. Returned the car per the agreement. Received an email later that week stating I hadn't returned car. Spent several hours on multiple phone calls and emails to finally get them to post the proper amount on my credit card. Rented from same location, stopped to fill up gas 15 minutes from CLT. Checked my credit card and saw they overcharged me $150. Called to find out they claimed I returned the car with fuel level lower then pickup. They obviously tried to sneak a $150 tank of gas onto my bill. read more

This review is specifically for Luke because he was a great help and made our experience amazing. He was quick and still provided amazing service while other employees were taking their time while there was a line. Luke went above and beyond to make our experience great! Thank you Luke!! read more

too long queues, waited at least 45 mins in line. clearly understuffed. unacceptable for the prices they charge...

2nd and last time I use Avis ever. Slow lines had to wait 45 min for cars to show up. Attendants not in any uniform or ID. Charlotte Airport Avis no way to go. read more

WARNING - DO NOT RENT FROM HERE. They commit insurance fraud. 2 months after returning my rental; they charged me $7.73 with a $29 processing fee. When I inquired about this charge they sent me photos of extensive front-end damage of the car dated 6 days and 3 miles higher than when I returned it. I tried to fight this small charge and told them I didn't return the car damaged and $7.73 was a ridiculous charge for that extensive amount of damage. 2 months after that (4 months after returning the car), my insurance company is notified of over $6K in damage and I receive a $6K bill with no itemization of the damage from a debt collector. It's been a disaster fighting this so be sure to always take pictures of your returned car and DO NOT RENT FROM AVIS AT THIS LOCATION! read more

After an early morning flight with 2 toddlers, we got our rental car and had also rented car seats because...kids. They tried to give us an inappropriate caraway for my youngest son as he needs a seat with a five point harness. They told us the high back booster was fine to which we responded no, it is not. We waited for over an hour before the manager finally spoke to us and brought us a seat. 2 kids who have been up since 3 am, who need to use the bathroom, and are hungry...waiting for over an hour. I would give zero stars if I could. read more

After having our flights canceled, and no other car rentals having availability, Tia made sure she did everything she could to get us back home! Tia is what you call stellar customer service. We only had a short ride back to Raleigh, NC and she made sure we got what we needed, to get there!! We need more people like Tia that knows how to not only assist customers, but also make sure they are taken can of! Thank you so much Tia for your help, we all appreciated it! read more

I rented a vehicle through Avis for a five day trip which had to be cut in half due to a medical emergency. I had prepaid for the entire period. Avis refused to give me a refund when I returned the vehicle two days early. Terrible customer service!! Will never use Avis again! read more

I rented a car the weekend of March 4-6 2022, the condition of the interior of the car looked like they were grooming dogs in the back seat. read more

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You will have to spend 30 minutes staying in line and waiting to get car at CLT location if you reserve the vehicle with Budget Avis. They don't have enough people to manage the flow of people read more

Zero Stars. Obviously they do not care about customer service. Plan on waiting for hours in line.

Wow! The night before our 18 day road trip I realize that I never finished the reservation and have no confirmation. I get to the desk where Asia is sitting. Thank God we got her. She was so friendly and professional. She assured me they still had cars. She looked for discount codes and then gave us an upgrade. We still paid a little more than we would have if I would have finished my initial reservation but we ended up with a better ride. And because of her superior customer support we will start with Avis from now on. (I'll admit we usually use about 3 other companies first). Go Asia! Every company needs employees like you. read more

Avis cars are so much grosser than Hertz; Charlotte's Avis is definitely no exception to this rule. The good thing is that you can rent your car at the desk near baggage claim (unlike at Hertz who only have employees at the desk in their main office). I would only rent here if there was no other option. Not only do they have a worse selection of cars, but also they are more expensive! One good thing is that their bus (smaller and older than Hertz), drops you off right in front of your parking spot so you don't have to walk. But the bus driver doesn't help you with your bags like they do at Hertz. read more

The Charlotte Avis rental was my last straw with this rental car company. I switched my corporate account to National. I only did this after giving Avis about 6 more chances. No cars on arrival (2x), Demanded a recipe to prove I bought gas after seeing the needle on the gas tank indicated full after driving 110 miles (1x), Long wait for shuttle back to the airport (4x), Not enough help to check you in quickly (4x), Gas tank not full when leaving the lot and finding out after I am at my hotel (2x). No ice scrapper in the winter(2x). I really like the insane interpretation of service Avis has by driving you around the lot and stopping by your car. You can be riding that bus for awhile if your car is last. I am done! Keep trying harder Avis. read more

Sigh, my experience with Avis left me very aggrieved. I travel a lot so I have been to a lot of different airports. Every rental car place is different! Some you check-in at the terminal, some you take a bus down the street, some you take a bus miles away. I made the mistake of getting on the Avis bus without first checking in at the terminal. I know this is my fault but, somehow I missed the rental car desks at CLT. I arrive to the car area and go inside to pick up my rental from a prepaid online reservation. The man sitting at the desk, (whose job it is to help clients) acted like I was insane for going in there. He was so RUDE to me, I mean condescendingly rude to me because I did not get my paper work from the airport terminal. After taking all of two whole minutes to complete my check-in (literally), I apologized again and told him I didn't realize I was suppose to check-in in the airport. It was an honest mistake. He looked at me and in the rudest way possible said sure. Sorry for interrupting your night at work, to help me for two minutes when I made an honest mistake and genuinely apologized twice for it. I will never use Avis again in any airport due to my awful experience with that man. read more