Wow! The night before our 18 day road trip I realize that I never finished the reservation and have no confirmation. I get to the desk where Asia is sitting. Thank God we got her. She was so friendly and professional. She assured me they still had cars. She looked for discount codes and then gave us an upgrade. We still paid a little more than we would have if I would have finished my initial reservation but we ended up with a better ride. And because of her superior customer support we will start with Avis from now on. (I'll admit we usually use about 3 other companies first). Go Asia! Every company needs employees like you. read more

Zero Stars. Obviously they do not care about customer service. Plan on waiting for hours in line.

So I rented from this location and had a very prolonged check out. It took almost 4 hours from the point we received our car to pulling out of the lot. The employees were working had to make it work, so I dont blame them. I was also tagged with several extra charges. I left a Google review and blasted them to which they reached out and made the charges right. So, my advise would be to leave a google review and see if they reach out. That seems to be the best course of action. At the end of the day, I appreciate them refunding me the extra, so I updated my review from 1 star, but hope they can continue to improve their processes to make the experience better. read more

We have been waiting for cars to come up from the garage for 30 minutes. We are still 10 people deep and it's 45* out. Great customer service. read more

Had good experiences with Avis in the past (10+ years ago) so tried them for a recent trip. First car I was assigned smelled heavily of cigarette smoke so I returned to the counter. Second car assigned smelled heavily of marijuana smoke so I again returned to the counter. Third car was not clean but only smelled of fast food so I cut my losses and selected that one. Upon arriving at the hotel the car experienced a severe mechanical issue and was no longer drivable. Waited on hold for emergency roadside for nearly an hour until someone picked up. Emergency roadside arranged for a tow the next morning and to their credit despite the long wait time did find me a replacement car back at the airport. When I returned to the airport the next morning a new car was waiting. At the exit despite me having the appropriate paperwork there seemed to be some confusion but the attendant elected to let me depart. Upon returning the vehicle I was told I had to go to the counter. After waiting in line again they found that while I was assigned the vehicle it was never shown as checked out (cannot imagine the horror had something happened to me with a vehicle Avis showed never leaving their lot). This was the worst rental car experience I've had. I will not be renting from any Avis location in the future. read more

I would have given this 4 stars at the beginning of my trip. The employees are courteous and friendly. However, when I returned, that rating went right out the window. They tried to nail me me for a door ding that was already there. I thought it was a bit odd that all paperwork is now done electronically. They didn't give me any form to mark damage so I didn't think to do my own walk around. Check for damages before you leave the lot. When I left, they waved me through because someone drove their car into a barrier. But I will continue to use them because each location really is hit or miss and I should have done my due diligence before leaving. read more

If I could give 0 stars I would. I thought I accidentally left my keys in my rental. The front desk line was disconnected and I could not get in touch with anyone. Spent nearly 3 hours on the phone with customer service and the 7 other departments they passed me off to. None of them said they could do anything at all and had no other phone numbers on record for this location. They said I would have to drive to the location. I do not live there, hence needing a rental car. But I did drive down twice prior to this. One time no one was there and the other time they said I had to come back during the week. After getting fed up with being passed off to people that were not helping figure out any other options, I dropped everything and made the journey to the airport. Just as I'm about to pull into the parking deck I get a call from the lady I've been trying to get in contact with for 3 weeks. She informs they don't have the keys and just wanted to let me know so it wouldn't cause me any inconvenience. read more

Brian is the model of unhelpfulness. With my car reserved on-line, he refused to help because my credit card would not read. Although I was handing him the card. I was literally begging him to manually enter my card, to which he responded "Sir you are starting to piss me off." I asked him why, as I wasn't raising my voice or acting out of line and havent been rude. To which he replied. " there is nothing I can do, thank you for choosing Avis." Really? Brian should be demoted to car cleaner and given no contact with the general public. I will be speaking with Brian's supervisor on the phone in the morning. read more

Got to the first car they gave me and it smelled so bad that it almost made me sick. Also had empty soda cans all over the floor. Clearly had not been cleaned. So I went back and waited in line again. Second car also hadn't been cleaned and had a huge crack in the windshield. I didn't have time to go back again so I took it. Do they not inspect their cars? Id go somewhere else to rent . read more

Avis - This is the crack in the windshield - Car Rental Near Me - Charlotte, North Carolina

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Got to the rental car center here in charlotte and found a very slow moving line of over 100 people in front of me at the budget-avis counter. Totally unacceptable. Never again. read more

AVOID AT ALL COSTS. I rented a car for less than 4 hours. For some reason it came out to $146 which was twice what Expedia quoted me but I was in a hurry and just went with it. Later in the day I look at my bank account and they charged me $584 on TOP of the $146. Then the next day they turned the $584 into $730!!! Completely wiped out my account and my budget for my stay in North Carolina. I have been stranded at my hotel and not even being able to afford food. Their "customer service" ran me in circles for days. They keep telling me that they are refunding me but it never seems to show up in my account. WORST POSSIBLE thing that could have happened. Thanks Avis for stealing $700 out of my account and leaving me broke, starving, and stranded 3,000 miles away from home. read more

It's become common occurrence to see car rental places with bad reviews, but our experience with them ends up being pretty great. It probably helps that I have Avis Preferred Plus and we can use the preferred kiosk instead of the regular counter. Also, this Avis is one of the companies that are right outside the airport terminal, so you don't need to deal with any shuttles. Upon landing at CLT, the Avis app alerted me that I could select our car. The options presented were mostly SUV-type vehicles. I wasn't sure yet, so I backed out of the app. When I went back in, it gave me completely new choices. Eventually, it got to the point where there were no more available "free upgrades" and we'd need to go to the kiosk like normal. That turned out to be better because I wanted a basic economical car for the drive to Savannah and Charleston. From the options provided by the agent, I selected a VW Jetta that seemed to get great gas mileage. With the $2 gas prices we found, we only spent about $35 total in fuel. Not bad for the decent amount of driving we did. Anyway, I'll continue to book Avis as long as I have the Preferred status and the discounted rates thanks to our company code. read more

DO NOT RENT from this location! I always use AVIS, but here they decided to fraudulently charge me $40 in gas fees days later when I filled up a mile away from the return location right before I returned the car. I have the receipt to prove it, when I finally got in touch with someone at the front desk they refused to do anything and would not assist. Said we check at turn in and it's all done electronically, obviously not! Too bad I didnt check the reviews before because they have done this to multiple other people. Now I have to spend the effort refuting the charge. Like the folks below said TAKE A PICTURE OF THE GAS TANK UPON TURN IN. The women I spoke with refused to give me her name when asked and then proceeded to hang up on me. *I am an Avis preferred member and military. AVIS CLT airport I expect you to contact me and make this right. read more

Nothing beats getting off a three hour flight to wait another hour and a half as a preferred customer. It's time to get away from Avis. They never have enough cars but they sure will take your reservation like they have some. read more

Prepaid $1500 for SUV. Arrived and told no SUV available. Waited 30 minutes for a manager. Bad attitudes all around.

Unfortunately this experience was bad and I'll never rent from Avis (or their sister company Budget again). Take pictures of your gas gauges when you return your vehicles as well as save all of your gas receipts. We filled up our tank 100% full about 10 minutes away from the airport prior to returning the car. I got a bill later for $48 plus 20% in taxes and fees on the gas. (About $60). I called and emailed the company and asked them to please look up the records for that car and see what level the gas was at when it was next rented out. They replied that they would t do that and that they are sending me to collections. This rental was only 16 days ago so how in the world are you sending me to collections?!! I will never rent from Avis again. read more

I just returned a rental car to Avis in Charlotte. I filled the tank up before I returned the car. Clerk scans the return and puts on $29.97 of fuel. I told her I just filled it up. She said the computer does that automatically. She said she gave me a credit. I looked at the receipt and she doubled the fuel charge to over $60.00. Got it all credited but that's some scam. She wisely said people never check there receipts. AVIS SHAME ON YOU. read more

I rented a one way vehicle from this location last week. I am avis preferred and my name and car location were on the sign upon my arrival. When I got to the exit gate the attendant asked for my paperwork. I explained that I preferred and showed him my app. He said the system was down and that I would have to return to the office to collect my paperwork. I am not concerned about the inconvenience so much as they fact that I walked past 4 Avis employees on the way to pick up the car they knew I would need paperwork for. The attendant also had to have the person in line behind be back up so that I could back out of the gate and return to the office. This created a safety hazard for the employee, the other customer, and myself. In the office the same four employees were there. One was working on the computer but the other three were standing around someone's smart phone discussing pictures they were looking at. After about 15 seconds I finally asked if anyone was going to assist me. When I expressed my concern about what happened with the attendant, the employee at the desk didn't really seem to care. I pointed out that there were at least a dozen other people that were going to have the same issue and again it did not seem to phase him. I like Avis as a whole, but will never use their service in charlotte again. The team there is sorely lacking in customer service skills. Full disclosure, when I voiced my concerns to customer service a few days later corporate gave me a $50 credit toward my next rental. Still doesn't change my opinion of the charlotte crew. read more

We have officially been in line for 1 hour exactly and still have 9 groups ahead of us. 1 person working and over 40-50+ people in line. Will never rent here again. read more

Avis - Car Rental Near Me - Charlotte, North Carolina

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You know I find reviews to be very subjective to a singular viewpoint which can often times deter a large audience from experiencing it for themselves. All this to say that our experience working with Henry was nothing short of great. Not just my own experience but we were 15 deep who all felt the same. Thanks Avis and a big thanks to Henry. read more

Rented a car on my last trip from CLT and drove to Asheville. When I got in the car in the parking deck I couldn't tell how filthy is was till I was driving home. The gear shifter was sticky, the door handles were dirty, trash was in the car and it was just a mess. It obviously had not been cleaned. I drove it straight to Asheville Airport to pick-up my car and stood in line for 45 minutes for them to act like I was lying and offer to give me $20 back on my card. It wasn't about the money it was the fact that they just didn't care and acted like it wasn't a big deal. Very poor customer service, at no point did they offer to apologize. I expected better read more

Avis has elevated the "bait-and-switch" technique to a new level. When reserving the car, I clicked on the Premium category. When I arrived at the rental counter, I learned that at this location, a Pontiac Grand Prix qualifies as a Premium car. As a matter of principle I was not going to upgrade if I had to pay more. I find it strange that when I rent from Hertz, which is located next door, that a Premium car will put me into a Lincoln, Buick Lucerne or something similar. Nonetheless, the vehicle served its purpose and there were no mechanical difficulties. Although the car could have been cleaner when presented for rental. This was my first time renting from Avis and in Charlotte, it may be my last. I wasn't wowed. And oh yeah, to Avis customer service, bore someone else with tales of your incompetence. That's All! read more

When I arrived at the rental counter I was pestered and pestered to purchase upgrades. No, I don't want an SUV. No, I don't want that SUV either. No, I still don't want an SUV. I don't care that a Ford Edge doesn't look like an SUV, I still don't want to pay 25 bucks to upgrade, I have 900 miles to drive and would like to get better than 20mpg, thanks. No, I don't want coverage. No, I still don't want coverage. No, I don't want that coverage either. No, I won't buy your crappy prepaid gas deal. No, I'm telling you, honestly, I don't want coverage. That's literally what happened. I had to deny everything at least 3-4 times before they would let me go. I had to tell them I didn't want an SUV at least 6 times. Other Avis locations allow Avis Preferred members to go straight to their car, but this time I had to spend 15 minutes arguing with the gate agent just to get the car I reserved. Also, I should have gotten a free upgrade with my Avis Preferred / Amex Platinum agreement, but I didn't. My "full size" car was an unremarkable Nissan Altima 2.5 CVT. It was clean, comfortable, reliable and in good shape. "Full size" used to mean a Grand Marquis or a big Buick, now it's a big 4 cyl Nissan according to Avis. read more

I rent a car every week when I am out travelling and I rarely write car rental reviews but there are a couple of things about this CLT location you need to know. Arrivals: I'm Preferred so I received an e-mail prior to my arrival with info on my car and which stall. The shuttle service from the airport was prompt and the driver asks if you are preferred and if they have your info about your car, they will let you know. But they don't do individual drop off for Preferred - you would think they would since they know (and I have that service at other airports.) Just a little annoying. Departures: Get gas before you head to the airport because there isn't an obvious gas station nearby. Shuttle service back to the airport is prompt so you don't have to add too much time into your airport arrival time calculations. I definitely think this location could do better as far as service is concerned so they only get 2 stars. read more

The company is untrustworthy I was swindled $240 in charges I declined. Never was notified of additional charges. Checked my credit card and found the charges days after return ing vehicle. read more

Awful experience. Arrived on a Sunday and walked by all the rental car booths who were quickly processing their customers and arrived at the Avis line. Which was long. Very long. It took almost an hour to get to the desk and be helped. Only two people manning the desk. Awful experience. read more

I have booked a C-type vehicle (a Chevrolet Cruze or a similar). They gave me some very small KIA - like super mini. I asked to replace the car, they let me wait, we was so tired the baby cried, after an half hour I asked what is going on, they said that the agent checking, after another half hour I asked again and they didn't know where the agent is (WHAT???!!!) I was very angry so they call the manager and try to convent me to take a KIA or van (7 seats!! Lot of fuel - Who needs that) after an hour and a half they gave me a car i was satisfied. Me, my wife and the baby was exhausted. EXHAUSTED. Next time I will try another rental car company even it will be more expensive. read more

Made the mistake of pre-paying for a car to be sure they actually would have a car upon my arrival. When I got to the Avis counter, the line must have had at least 50 people in it with ONE agent working. The other car rental counters had one or two people in line. I decided to take the loss and go to Alamo and got a car within 5 minutes. I called Avis to let them know I wasn't going to be using the reservation due to the fact I would have had to wait in line for maybe 2 hours or so. The agent on the phone said I would have to pay $150.00 penalty, which was less than the amount I pre-paid. So I agreed to it. Having checked to see if my card was credited a couple of days later, it still was not. So I called again, and was told the same thing. Here it is a month later, and still no credit. Staying away from Avis permanently. read more

Car door handle was broken and the key fob didn't work. Told a rep who said he knows and sent me on my way. I could only giggle to myself. I was only in town overnight and didn't have to drive far so no biggie for me at the time. But it's still awful service. read more

Rented another car at Avis with a co-worker and this time, the experience was much better. We got the car we wanted with no cigarette smoke and we didn't have to wait in line for 10 minutes. Once you figure out the system, Avis Preferred is pretty sweet. Nice job. read more

I will never use Avis again after my experience. I rented a car for three days. When I returned it nothing was said to me about anything being wrong. Two weeks later, I get a letter saying I was being charged $250 due to smoke odor in the car. When I called customer service to protest I was informed that the attendant found "herbal debris" (marijuana) in the cup holder and smelled smoke odor. Again, nothing was said when I returned the car. You have to take my word that we did not have any marijuana in the car, nor did we smoke in the car. That would have been exceptionally stupid. Of course, there is no way to fight this as we live in California so I'm out $250. Never again! read more

Another great location, especially if you are a "Preferred" member. The gentleman at the counter by the baggage claim directed me to the bus outside. Within two minutes I was on the bus and headed towards the lot. The lady driving was very nice and provided me with the location of my rental car. The bus dropped us off right by the car and I was on the road within minutes. Check-in was even easier. The bus took me back to the airport (with another lovely and chatty driver) and I was on my way back to NYC lickity split. Another great AVIS experience! read more

These guys are nice and helpful, they have the cars in stock that they rent out. But I don't think I got my Amex Discount, so I feel I have the right to pout. A little on the pricey side, but I guess that's what you pay for good service. I even got a free upgrade to a Mustang with Sync and satellite Sirius! read more

I don't understand all the negative reviews. Staff were patient and friendly. I had been trying to find the best deal on Hotwire and had found the lowest price on that site, then called around to car rental places to see if anyone could beat it. The lady I contacted with Avis got me a much better price so I booked with them. The woman at the airport terminal where we checked in upgraded our car about 5 levels to a hyundai genesis for the same price as our original sub compact. I don't know if she felt bad for us (we were on our way to a funeral and looked a hot mess) but she was very patient and friendly. It pays to be nice to people! I screwed up with them by accidentally getting the insurance, which I did not want or need, or realized until I turned in the car a few days later and saw the extra charge. The staff explained why they wouldn't be able to give me a refund on that because I had been covered by them the whole time, BUT they figured out a way to still get some of the cost down which I am extremely grateful for. I am giving them 5 stars because while I had problems, they were my fault and the staff still worked very hard to make us happy. The employees all really went above and beyond to try and ensure we had an exceptional experience. read more

Decent experience here with the rental itself. I had pre-paid through a third party, and I was given a Toyota Corolla that I liked a lot. It was clean and fun to drive. On returning the car, I was not charged any extra fees, which was a relief. The only negative was the experience at the Avis Preferred counter. I tried to find out what car I'd be given, because I am short and can only comfortably drive certain models of cars, and the counter-person was not willing to work with me at all. She was kind of rude and just kept repeating that she had no way of knowing. It's hard to believe that there was no way to find out from the Avis staff, working just a few feet away, which cars were coming back into service. But in the end it was a good rental experience. read more

I unfortunately have to use Avis through my company. Their direct bill with our account is a disaster. I flew into Charlotte, NC today and dealt with Henry. Close to the end of the transaction I said "this is direct bill correct" and he said no. I said, okay well hold on I don't want to process anything until I can contact Egencia to figure out what happened (our portal to book our business travel). He continued to wait for a minute. I will admit there was quite the line build up, when I looked behind me but instead of just putting my account on hold until I can figure out the issue, Henry decided to keep moving through the transaction and process everything before I told him to. Henry charged my card after I told him to wait. He could have just not finished processing and taken me once I got everything worked out through Egencia, however he decided to charge my card against what I had said. I moved off to the side and I contacted Egencia. I was notified there was in fact a note on file that stated "direct bill", and I informed him and he ignorantly said "it's not direct bill" I said can you please speak with this agent on the phone since you both know what you need to look for and I don't "he said no, it's not my job to do that". I kept telling him to pull it back up and see and he said "i'm with another customer", and refused to be of any help. I worked with Egencia and they created a new reservation. So now I have 2 reservation tickets, one that I was assured would be voided momentarily (which wasn't). I waited a few hours and checked my account it was still on there. Henry still didn't void the transaction. I called the Avis customer service and after being bounced around to 4 or 5 different people the charge was identified and it was discovered that the charge shouldn't be there since I had canceled and created a new reservation to be direct billed. I was then told by Avis that I had to call my bank and get either a fax number or arrange a 3 way phone call with my bank and Avis so that they can release the hold, and PNC can put the money back into my account. I contacted my bank and they were amazing, as always, and sat on hold while I had to call back the customer service number and get bounced around to 4 or 5 more people in order to connect them both on the phone. After just under 2 hours the money was put back in my account. All of this because Henry couldn't stand do anything to assist. I can't speak for Avis locations elsewhere, but I would avoid Henry at the Charlotte, NC airport at all costs. read more

Horrible customer service!!!! Justin the manager is extremely rude. There was one individual working the front desk and a huge line compared to all other rental lines. read more

rented kia5 from 3/13/23-3/16/23 for business/work did not notice that the driver side tire had no thread on it for a 3.5 hour trip. i am a preferred customer with avis and with the recent good rentals didnt think to check the vehicle. upon my drive i noticed when i hit the brakes, the vehicle went into somewhat of a shake. once i got to my destination thats when i notice the tire. i called customer service to inform them of the matter 6 times only for the call to drop each time. i took a risk to get back home and made it safely. i finally got a customer service rep to only get $80 discount for the matter. not happy with this particular rental and how it was handled. read more

In line for an hour and still waiting. Inadequately staffed for the number of customers. I'm looking over at other rental car desks with no line. Never again. read more

The online booking price for 5 days with Avis was cheaper than using Expedia one way. And I'm glad we had a car that whole time. It turned out to be quite useful. Made reservation online before arriving. Picking up car was quick and easy. Car had a few minor dents and scratches. I took note, told the representative before I left the lot, and had no trouble when returning the car. Overall good experience! read more