I'm soooooo pissed that Budget couldn't give proper details on where they are located INSIDE OF A…read moreMALL!!! I walked around for more then 20 minutes trying to find the place, looking for a directory and asking around. No directory was accessible and NO ONE seemed to know anything about this place! WHO The HELL puts a car rental store in MALL!! So now that I found the damn place, it was already closed and I had to cancel my reservation! I have never been so disappointed in a business like I am with Budget!

Specifically, this location is probably one of the better car rental companies. I'm not…read moreparticularly loyal to any specific brands, but I choose this specific location because of great customer service, great pricing, and a good option of cars. I always call to confirm my reservation regardless of what reservations I make, hotel, car rental, flights, and so on and so forth. Just keep in mind that the rental policies are on Budget/Avis. Also the options of car are based on customer return rate, so call to confirm!

just wanted to share a couple pictures of some of the rental cars from Intellegated Enterprises…read more The fleet was clean, stylish, and exactly what I needed. The process was smooth, the service was responsive, and the ride quality exceeded expectations. Whether you're booking for business, leisure, or just need something reliable last minute, this company is on point. I appreciate how easy they made everything. You can tell they care about presentation and experience. I'll definitely be back and recommending them to others looking for a no-stress car rental. Solid service, great cars, and good people behind it!

I have rented from this location a few times in the last 6mos…read more 0 issues 0 surprise charges 0 delays Car clean and ready upon my arrival. Friendly staff. ---- I did witness an issue with someone else in the store and was impressed with how they handled it. Situation: the person showed up at 9am to pick up a full sized SUV rental but would only accept a specific model. But their reservation was for 2pm during a holiday week. They offered to pickup the vehicle from a sister store so he could get his vehicle early. ...... what kind of dillhole shows up 5 hours early during a busy busy holiday wanting a very specific SUV and then can't comprehend the issue. I was impressed with their ability to stay professional and go out of their way to accommodate his nonsense. I wasn't having to deal with him and he was making me mad. Reservations pickup times are there for a reason and website says "or similar" vehicle No where does it say you get a specific model or trim If you need/want that then plan ahead.

I had such a pleasant experience at this location! The person who checked me out seemed to be…read morejuggling a lot when I was there (they'd just opened), but once he got settled, he took care of me quickly, and gave me a brand new car, which I appreciated! The return process was super quick as well. This place is super convenient, no need to travel to the airport for a car now. I'll be back!

Abandoned on my wedding day by National. If possible to give a -10 score, I would do that. Our…read morerental car had a flat tire, no spare tire, and had to be towed. We were abandoned 35 miles from our resort by National. Their service towed our car. No replacement vehicle was ever brought to us. We had to secure alternative transportation which cost over $1300. I have been a member of the Emerald Club for 20 years. Never again will I rent from National.

This national has A1 hospitality and customer service. Kurt always took care of me as for car size…read moreneeds and exchange because it needed service. Got me in a new one when they have it available

All went well with no issues. I find all National Car rentals to be consistent. I would recommend…read moreto others.

I have executive status at National and they SUCK! I had problems w/ my personal auto where the…read moremechanic wasn't going to finish the job before the weekend. So, on Friday, 8/27/21 with about an hour before closing, I call their reservations dept at 844 382 6875 and rent a car for the weekend, Friday thru Monday. Before I hung up the phone I had the "confirmation" in my email, so I thought everything was great. Fast forward 15 minutes...I'm already in my Lyft on my way up to the Plano location when the manager calls me to tell me they do not have anything available, I'm like WTF!!! I'm loking at my email on my iPhone and I have a confirmation, whaddaya mean you don't have a car? He gives me some BS that the system has some lag and that their availability is not really "live time" or some shit like that. I tell him I'm already $12.00 into my Lyft ride on my way up there and all he can do is apologize and says "I can continue to come up there but he cannot garauntee he'll have any cars available when I get up there. So, I told the Lyft driver to turn around, I was certian I'd get this resolved thru corporate. The below images of correspondence are in chronological order. Notice the dozen or so customer service reps all promising the same BS. First, the insincere BS apology, then their BS commitment to get this resolved. To date (9-20-21) I have yet to speak with the F'n manager, or anyone for that matter from that location. I'll be doing a status match on a competiting rental agency and going to give the rental days away to someone I don't like...

Very nice comfortable vehicle. Spacious. The only drawback was getting in and out of the vehicle…read morewithout a running board! It would have been nice if a step stool was provided!

If you need a 15-20 passenger van this is your spot! I needed a comfortable van to carry 15 family…read moremembers to a few holiday functions around Dallas then to look at Christmas lights. The Capps location is convenient and the service is excellent. Id never rented or driven a van like this and they made it simple. Explaining everthing from stem to stern. I couldnt be happier. They provided me with a modern, clean well maintained van that made our family outing very enjoyable. Highly recommended.

Extremely Disappointed -- Still No Resolution from Hertz…read more It's now been months since September, and I still haven't received any resolution to my claim with Hertz. I've left multiple messages with both Hertz and the Better Business Bureau, only to be promised follow-up that never happens. I'm currently out over $6,500, and as someone who drives for a living, this delay has made my life significantly harder -- especially while I'm between jobs. The lack of accountability and communication from Hertz is beyond unacceptable. I trusted Hertz with my business and my livelihood, but this experience has shown a total disregard for customers facing real hardship. I'm urging others to think twice before renting -- once they have your money, it seems you're completely on your own.

I would like to say thank you to Jeff at the Hertz located at Huffines Chevrolet in Lewisville Tx…read more I was not sure I wanted to rent with this location because I was informed that it was a satellite location associated with an airport and the rental fees were higher. My initial rental was considered one way, even though I would return in a few months, I was not going to need it once I arrived at my destination. Because of this, the rental cost was going to be higher already. I called several other Hertz locations but none would even consider doing a one way trip. When I called back and spoke with Jeff, he was more than willing to help me out. I scheduled a reservation but at the last moment my plans changed. I no longer needed a one way but my travel dates had been pushed further out. Jeff was yet again able to accommodate my needs. He rescheduled my reservation with no problem. The day I picked up my rental was easy and hassle free. I was given a 2025 Nissan Altima and the whole process may have taken about 15 minutes. When asked about insurance, I was reluctant but. I went with the full coverage option. Normally I would only get the roadside assistance but because my own car was not operable, I dropped my policy. During my trip back to Texas I was on interstate at night and had an 18 wheeler driving in front of me blow a tire. I pulled over but the driver of the truck kept going. I was unable to see the damage thuroughly and knew I was close to the Texas border. There would be a Welcome Center hopefully with decent lighting. I decided to drive there. With caution lights on the whole way I made it. when I got out I saw the extent of the damage. the front bumper on the drivers side was broken and a piece was dragging the ground. there used to be a vented plastic piece on the bumper that was completely gone. part of the bumper would scrape the tire when making right turns. I immediately called the 800 number. The representative that I spoke with made the whole experience of filing a claim simple. Her concern for mine and my son's wellbeing was welcoming during such a stressful time. After tying up the bumper piece I managed to drive the rest of the way back with no other problems. The next day when I returned the car to Hertz Jeff was there with a welcoming smile even though the power at the facility was out. He assisted me in finishing the claim on his phone and was able to answer all my questions and concerns. He even waited with me until my Uber arrived. If I ever need a rental in the future and I am in Texas, I don't care if I have to travel 100 miles, I will always choose this location. Thank you Jeff and thank you to the claims representative I spoke with.