Had to rent a vehicle for a couple weeks after my car was totaled. I had a wonderful experience at…read morethis location. The staff was very friendly and made it so easy. They even picked up my rental at Sewell BMW in Grapevine. I definitely recommend this location!

Employees are liars and will cheat and play games to sell insurance with fake promises, I will be…read morewriting a complaint with all the details and send it to corporate office, shame on them for conning a disable person.

Amazing it was so good, they were so nice to me and also really took the time to help me out for…read moreeverything.

The rental process was quick, easy, and stress-free. A special thank you to Alondra for her…read moreoutstanding customer service. She was friendly, professional, and went above and beyond to make sure everything was taken care of. The vehicle was clean and ready to go. Great experience from start to finish. I'll definitely rent from Hertz again!

DO NOT RENT HERE!! We hadn't read the reviews before but as others mentioned, they cancelled our…read morecar 2 hours before we went to pick it up, claiming they had no other cars at all to rent to us. customer service did absolutely NOTHING! Leaving a family with a NEWBORN and a toddler without a way to get to the airport on a Sunday when no other businesses are open. You can't possibly tell me you didn't know before Sunday that it wouldn't be available. Absolute bullshit.

DO NOT GO HERE!!! Absolute horrible customer service, the guys look down on women. This place is…read morehorrible, the cars are horrible and the folks that work there aren't nice. Please AVOID this place.

Zero Stars, horrible service, when it is good for them that is fine, when it is not, nothing but a…read moremassive zero. Got a car, smelled like smoke, struggled to get them to waive the fee. Only apply policies and procedures in their best interest. Nothing good to say about the people who work in the Teel office. Zero's.

booked a rental got to the location and was told they have no cars, stated was no number on my…read morereservation to notify me

I'm soooooo pissed that Budget couldn't give proper details on where they are located INSIDE OF A…read moreMALL!!! I walked around for more then 20 minutes trying to find the place, looking for a directory and asking around. No directory was accessible and NO ONE seemed to know anything about this place! WHO The HELL puts a car rental store in MALL!! So now that I found the damn place, it was already closed and I had to cancel my reservation! I have never been so disappointed in a business like I am with Budget!

Specifically, this location is probably one of the better car rental companies. I'm not…read moreparticularly loyal to any specific brands, but I choose this specific location because of great customer service, great pricing, and a good option of cars. I always call to confirm my reservation regardless of what reservations I make, hotel, car rental, flights, and so on and so forth. Just keep in mind that the rental policies are on Budget/Avis. Also the options of car are based on customer return rate, so call to confirm!

All went well with no issues. I find all National Car rentals to be consistent. I would recommend…read moreto others.

I have executive status at National and they SUCK! I had problems w/ my personal auto where the…read moremechanic wasn't going to finish the job before the weekend. So, on Friday, 8/27/21 with about an hour before closing, I call their reservations dept at 844 382 6875 and rent a car for the weekend, Friday thru Monday. Before I hung up the phone I had the "confirmation" in my email, so I thought everything was great. Fast forward 15 minutes...I'm already in my Lyft on my way up to the Plano location when the manager calls me to tell me they do not have anything available, I'm like WTF!!! I'm loking at my email on my iPhone and I have a confirmation, whaddaya mean you don't have a car? He gives me some BS that the system has some lag and that their availability is not really "live time" or some shit like that. I tell him I'm already $12.00 into my Lyft ride on my way up there and all he can do is apologize and says "I can continue to come up there but he cannot garauntee he'll have any cars available when I get up there. So, I told the Lyft driver to turn around, I was certian I'd get this resolved thru corporate. The below images of correspondence are in chronological order. Notice the dozen or so customer service reps all promising the same BS. First, the insincere BS apology, then their BS commitment to get this resolved. To date (9-20-21) I have yet to speak with the F'n manager, or anyone for that matter from that location. I'll be doing a status match on a competiting rental agency and going to give the rental days away to someone I don't like...

Our 14-year-old Ford had become genuinely scary to drive. It hesitated during acceleration and felt…read morelike a manual transmission where the gears weren't fully engaging. Anything over 45 mph made me nervous, and I was convinced I was one breakdown away from being stranded on the side of the road. I first took it to another shop, where they kept it for two days before telling me it was a transmission issue they couldn't repair. The estimate? Around $3,000. For an older vehicle that we plan to hand down to our soon-to-be teenage driver, that was a tough pill to swallow. Thankfully, I decided to try Frisco Automotive through the Old Town Frisco Yiftee program, and I'm so glad I did. From the moment I walked in, the customer service was outstanding. The gentleman at the front desk immediately understood my description of the problem and took the time to personally test drive the vehicle. We even ended up having a fun conversation about Ohio and the Cleveland Browns while discussing the symptoms. What impressed me most was that they didn't just accept the previous diagnosis. They investigated the issue themselves and discovered it wasn't the transmission at all. A support mount for the engine had come loose. They repaired it, then personally drove the vehicle again, including taking it up to highway speeds, to verify the hesitation was completely gone. The result? A repair bill under $1,000 instead of a $3,000 transmission replacement. On top of that, they offered transportation assistance, including rides home and back to the shop when the vehicle was ready. That level of service is rare these days. Honest diagnosis, knowledgeable technicians and outstanding customer service. Frisco Automotive has absolutely earned my future business, and I wouldn't hesitate to recommend them to anyone looking for a trustworthy repair shop.

I had my truck's transmission replaced 3 years ago and it was excellent service. However, there…read moremust be new management because I dropped truck off at 9am which I told them the day before to replace transfer case motor but they didn't start working on it until 1pm. I guess dropping of vehicle means they work on truck when they feel like it. I had two other items I replaced myself that took me 15 minutes each they had on estimate to change. Example: transfer speed sensor $124 for part then an hour to replace at $225. The cost of parts are doubled and they charge $225 an hour for labor which is dealership high cost end. My bad I should have researched labor cost. i will not use them again.

Abandoned on my wedding day by National. If possible to give a -10 score, I would do that. Our…read morerental car had a flat tire, no spare tire, and had to be towed. We were abandoned 35 miles from our resort by National. Their service towed our car. No replacement vehicle was ever brought to us. We had to secure alternative transportation which cost over $1300. I have been a member of the Emerald Club for 20 years. Never again will I rent from National.

This national has A1 hospitality and customer service. Kurt always took care of me as for car size…read moreneeds and exchange because it needed service. Got me in a new one when they have it available

This is no longer Dollar, it is Hertz…read more Interesting experience. The Hertz Corporation owns Dollar and Thrifty Automotive Group--which separates into Thrifty Car Rental and Dollar Rent A Car. Maybe there is no overlap, but when i called about Dollar Rental, they stated we are Hertz. Then that was it, no inquiry or ask if they could assist with a car rental. I suspect that behind the scenes nothing has changed, and the poor ratings for this car rental business remain even though the name has changed.

This was the worst. Negative stars.Dollar charges a $15 administrative toll fee for every toll…read moreterminal used regardless. I definitely suggest using your own personal car insurance, THEY WILL NOT, inform you of that option. The basic package is over $30 a day. I'm am utterly disgusted with this entire experience. I hope this helps someone from getting taken advantage of. Have a beautiful day!