Had to rent a vehicle for a couple weeks after my car was totaled. I had a wonderful experience at this location. The staff was very friendly and made it so easy. They even picked up my rental at Sewell BMW in Grapevine. I definitely recommend this location! read more

Employees are liars and will cheat and play games to sell insurance with fake promises, I will be writing a complaint with all the details and send it to corporate office, shame on them for conning a disable person. read more

This is now the third time they have allowed me to place a reservation for a car, pre-pay it, and then arrive at the location only to find that the car has not even been in stock for 48 hours read more

I called and went on hold 3x for over 15min each time and then they intentionally hung up until it was past closing

Enterprise this location has the friendliest staff and always so helpful! If you go through insurance and take advantage of the fast pass your wait is minimal. The cars are always clean and their customer service is exceptional! read more

Megan, a staff there, came across as extremely rude. The contract was cancelled last minute due to her insensitivity. She just walked off without final car assignment. I did send escalation mails to management but no one got back despite multiple attempts. Dont go this place. They dont treat you well. read more

Terrible, terrible service! Went I went to pick up my rental car, I was treated disrespectfully, and was made to wait almost TWO HOURS for the car, despite the request having been called in DAYS before! And although I was told at that time, and again when I returned the car, that there would be NO out-of-pocket cost to me, because the entire cost of the rental was being paid by State Farm Insurance (as a result of a claim which had been processed and approved), and although I was clearly told that my credit card number was being requested by them ONLY for identification purposes, Enterprise subsequently charged $19.54 to my American Express Card, for a fraudulent charge which I suspect they have also charged to State Farm Insurance! (I have already disputed that charge with American Express.) I strongly urge anyone needing to rent a car to avoid Enterprise!!! read more

Incredibly inflexible for traveling customers. If you have a flight delay they give away your car even if you have it reserved. When asked if there are any other solutions they are steadfast in not helping. read more

This location has been nothing but good to me. Every time, it's seamless and the customer service is top-tier. Special shout out to Ethan for getting me the perfect ride and going beyond the moon with extra efforts to make my experience astronomical. Happy holidays! read more

I'm usually in Dallas a lot and rent from the airport location. This time around I just so happened to be in the Frisco area so I went the local route in order to get a one-way rental car because it was close to the hotel I stayed in. I rented a full sized vehicle at this location last week and ran into some maintenance problems with the car that needed to be addressed. I called to inquire about swapping the vehicle and was told their vehicle inventory at the local branch office was low and nothing in my class was available. Expectation wise they fell short and this was not the experience I would typically associate with their brand. I spoke with Tanner at the location and he was able to go above and beyond in order to correct things after giving him a detailed list of problems with the vehicle. He went ahead and deducted the one-way fee off the rental for my inconvenience which is exactly why I will keep renting from Enterprise in the future as they are customer centric by listening to my concerns. I would say that my rental car trouble was a one-off as a result of a very busy Thanksgiving week and not a representative reflection of all vehicles on their lot. Hence I am giving them a benefit of a doubt here since the experience overall with the branch has been very courteous. Also their motto has always been we'll pick you up and I have always liked that level of service. read more

I had a corporate discount but was not applied as I rented it. Website do not work properly and did not accept my discount. Long long lines like walmart. Took one hour to get a rental. Car insurance paper not asked in advance, highly unorganized. Xavier is the branch manager but not able to manage properly. read more

If I could give 0 stars I would. Josh was the absolute worst advisor that I have ever spoken to. Lack of professionalism, lack of urgency to assist anyone, lack of solutions. It seems that around closing time thus staff is more concerned about getting out asap, than they are with assisting anyone during business hours. Poor poor excuse for customer service representatives read more

I rented one day and they charged me for two days. Be careful if you return after office hours, they will charge for two day. And the same car they rented to someone same day. They charge for tolltag too. I am ver disappointed. Not doing any business with Enterprise anymor. read more

As my car broke down, I rented a car for 1 week. They provided pick up service. John picked me up at stated time. Isaac at the counter was very helpful. After the rental Ryan drove me to the shop to pick up my car. Everyone was polite, knowledgeable very helpful and considerate. These people will receive my future business. I recommend them. read more

My wife had a reservation to pick up her car at 6pm today. Due to traffic we didn't get here till 6:08pm, late I understand. But the lights were off and the door was locked. No phone call to follow up if we were running late or if we needed to cancel our reservation. Not only that, there was two people behind the counter standing in the dark looking at her. Instead of helping my wife they just turned around and walked out the back door. read more

I'll never use them again. Customer service was friendly but incompetent. I was charged 25.00 for 3 gallons of gas when I returned the car. I also was charged for a full day when I returned the car at 9 Am. I paid 153.00 to rent a tiny car for 2.5 days. I'll use another company if I ever rent a car again. read more

Be careful when renting a car and utilizing your toll tag . The sales rep has you add to your toll tag Acct but when removing , if it doesn't process all the ay through on NTTA , enterprise has no problem billing you for their customer tolls . They were useless in trying to resolve the issue . read more

Enterprise car rental is a shitty company especially the one at 6464 Preston rd Frisco TX 75034. I made the reservation for the vehicle, received the CONFIRMED email it will be ready. As I'm out the door heading that way I get a call from Ryan saying I'm on a "on call" if they get any cars available they will call me and let me know. since they don't have any cars I needed to go find other enterprise car rental place and see what they can do for me. WTF RYAN. people rent cars for a reason. Nothing like helping your customer out and try to make it happen. So I went online and chatted with Amanda and she basically said I needed to call around and see if they have vehicles available if so I will need to reserve for that vehicle once again. I've always dealt with this company but after this FUCK ENTERPRISE CAR RENTAL. Go to ALAMO they're way better. read more

A couple of weeks ago my car had to be towed to a Mechanic as it would not start. I call Enterprise in Frisco to reserve a care for 24 hours while my car was being repaired. This is not the first time I have reserved a car there, they have always been very professional and helpful. Prince from Enterprise met me at the Mechanic in Frisco right on time 5pm. Very nice gentleman. He waited while I was taking care of my car inside the mechanic. We drove back to Enterprise to take care of paperwork. He made sure I knew how to use all the accessories in the rental a 2019 Hyunda (my car is 15 years old) So off I went. The next morning the mechanic calls me to advise what is wrong with the car. I told him I would be there at 5pm to pick up my car as I had to go to Enterprise to return the car. Prince at Enterprise also drove me back to Mechanic. When we pulled up my car was still on the rack in garage. Prince insisted on waiting until I knew my car was ready to go. He totally went beyond what was necessary. Thank you Prince for making sure I was safe and had a car to drive home. read more

VERY, VERY courteous and caring service from the time they picked me up at the Auto Body Service Shop to delivering me back to the Shop after the repairs were done on my vehicle. They were helpful and treated me exceptionally well. And this applied to all the staff - not just one person - from the driver to the office and counter staff. All deserve very HIGH marks!!!! And they were all (men and woman) very professionally dressed and the office was organized, clean and it was a pleasure working with them. Of course, when I can, this Enterprise location will be my first pick for future rentals!! read more

Great customer service. My wife needed a car for a few days, when she returned it they found her a cheaper rate (vs Travelocity) and also drove her back home (yes, I know this is Enterprise policy, but still very cool). read more

This location is unbeatable. Phillip, the manager and his team go above and beyond for their customers. My one week rental turned into a 32 days and with so many requests made by me, the team treated me like the most important customer they had. I've watched them with other customers and their service is excellent. The rental car experience is usually never something to look forward to but this locations customer service is outstanding. They are not the closest location to me, but I will be making the drive to this location for all of my rental car needs. read more

I had to rent a vehicle after my car's engine hydrolocked. Got the weekend special for $9.99 and it was really good - helped me run some independent and much needed errands without paying out my tail. I am weighing another rental, as I work out what to do with the car. read more

Rented twice from this location. Always busy and low on car inventory so get a confirmed reservation. Weekends are busier than the weekdays. The staff is friendly, helpful and as quick as possible when you are renting a car. Will use them again when I need a car while visiting. read more

I rented a car from Enterprise at this location based on its Yelp reviews. I was so impressed with EVERY aspect of my experience. They were informative and answered all my questions accurately and the entire process was extremely efficient. On the second day of a seven day rental, they even called to see how the car was working out for me. Who does that anymore? I highly recommend this location for any of your car rental experiences. read more

Lets face it, all car rental are the same, you get a nice, kind of new clean car. The difference is the staff, their customer service and how hard they try to solve any issue, when something doesn't go right. This Frisco Enterprise is all that and then some. This is my 4th. time renting a car in 2 years. I had an small issue and they handled way above my expectations and way over my satisfaction. I am renting very soon again from this store. This is the class of people you rarely see now running a business, where the customer is still valued. Update: Rented again 12-18-2015 Flawless transaction and experience. Will be back soon. read more

Was a great place to rent, however, now with the new people working there, everything changed. They all about business and not about customer service. Tanner seems to be nice and really try to get to know you, but a girl that's there isn't very nice. My mom rented a car from Houston, that wasn't clean when it was giving to her, then she had to rush to her new place in Dallas. Now this car was rented at the last minute because they next have cars. She got the car from Houston as a last minute trip due to car issues, the guy handled it as a one way but left the car as open to return anywhere. She at this location all my moms deposit and charge for crazy things (like $75 for pet hair). She got $8 back like what the mess. The. She did the same to me just because the car failed on the other end of my trip, they took all my money. Yeah this will be the last time I rent here. Not flexible and not personable. read more

Unfortunately, I've had to pick up a loaner here twice in the last week. Fortunately, everyone who works here has a great attitude and offers top notch customer service. They went above and beyond for me and left a great impression. read more

The folks there are nice, and I have rented from them multiple times before. They are the closest to my mom's house so when I fly out 4 times each year I use them. But after this experience, I will NEVER use them again. I made my reservation via Costco Travel. I picked up the car, drove it, did the expedited return; the agent said he would email me the receipt. All seems fine. However, the receipt was never sent and my credit card over charged nearly $70. I have called Enterprise 5 times and left 4 messages. They have never returned my call. Now my credit card company says that since I don't have a receipt I have no way to prove that I was overcharged. NEVER AGAIN! read more

I called beforehand and was told they had a Malibu waiting. Got there and they didn't. All of the cars they offered were tiny little cars by comparison. All Enterprises have taken a major decrease in quality and customer service. If my fleet company didn't use them, I wouldn't. read more

Enterprise Rental on Preston has the best Customer Service Staff they are very Professional and Customer Friendly. The Manager and his Colleagues always greet each customer have a Big Smile when you come through the door. They meet your needs fast and accurate. Thank you Phillip and Michael and Troy. Y.Woodrow read more

If I could give them 0 stars I would. Had accident at 7:30AM, insurance made reservation at 9AM. showed up at 4:30pm to get car, told no car and would be called when it arrived. NO call after 6pm,(office closes at 6 btw), went up and caught manager leaving. Asked what was going on, no response, no apology, told they "might" have a car in the morning. Doesnt help me get to work tonight. Idiots, all of them. No call, had 9 hours to find me a car in the D/FW area and no luck? Do NOT go here, rent from anywhere else. Oh and I have been a loyal enterprise customer for years. Ridiculous. read more

I have been renting from the location for 4+ years (about 20 cars/trucks) and never an issue. No issue for pickups or drop-offs from Prosper. The courteous and polite staff from everyone especially Mark and Amanda makes for a great rental location. read more

I at first didn't have a good experience with this location but they completely blew me away after taking such great care of me and my situation. Shawn is a great guy to work with highly recommended! Y'all are awesome, and very organized. read more

The staffs are good, but overall enterprise service is not good. This location not even informing they are closing early to Xmas eve. Even when some one make the reservation should clear indicate when they are closing. I end up modify the reservation to another location drove all the way to DFW. I never use this location. read more

Returned the car after about a week rental at Service King as advised by Enterprise. Two weeks later, I get notified through a letter that there is $1900 worth of damage on the car. Vehicle returned was in the exact shape as at the time of rental. Enterprise then lets me know that my liability duration extends beyond the time of dropping the car off at Service King, to the point of time they decide they want to pick it up. They withheld mentioning that at the time of rental. Now they want to shakedown a consumer read more

Poor service. When I got to pickup the car I as told that the rental that I had booked before was not available. I wish that had the courtesy to inform so that I would not have wasted time driving up there. read more

Worst experience. I called for someone to pick me up and was placed on hold till for 30 min to then be sent to a automated system that said they were closed. It would've been a little easier on me if they said we don't have anyone available for a pick up and I could've made other arrangements to be taken there before they closed. So much of this experience could've been avoided. read more

I have rented from this location a few times and each time has been better than the previous. The staff is warm, friendly, courteous, and professional and the cars are decent. I will definitely be renting from them again. read more

After being rear-ended in an auto accident & dealing with the absolute worst cut-rate auto insurance company around who was handling the claim, I was taken to this Enterprise branch for a car rental... only to learn that the afore mentioned terrible insurance company would not work with Enterprise. (I mistakenly thought I had a choice in the matter since the other driver was at fault.) WOW! Luke Boyd, with Enterprise, noticed my dilemma and OFFERED TO TAKE ME to a COMPETITOR'S location (who the terrible insurance company would work with). It sure was an ABSOLUTE RELIEF to be taken care of by this branch of Enterprise! Luke was courteous, remarkably helpful and this type of customer service (even without the sale) wins my future business. Thank you, Luke! Great job! On a side note, I had chosen this particular branch of Enterprise because we had used them before and they were very easy and pleasant to work with. read more