Being better on having a vehicle ready on the day I make the reservation I just had a terrible…read moreexperience. Never knew that I could have such bad experience with a rental car place. I was charged wrongly. I had a rental only for 7 days and got charged for nine.

i am writing to inform you that i am taking this matter to the better BBB. I was very upset that u…read moreguys didn't have a rental reserved for me on the 18th of june. when i was told the day before that u would have one. i also said i wanted a midsize truck or a car. and was also told that a midsize truck was going to be $22.00 dollars a day. but u guys put me in a full-size truck and charged me $43.00 dollars a day. i was not happy about that. You guys charged me for nine days. i only had for seven days. i had from thursday the 19th to thursday the 26th of June . My name is Lucian Jacobs. rental agreement number is 8NNH62.

It's a weird small location with one staff…read more The young lady working was juggling a lot but didn't miss a beat. I thought it was a good experience. The vehicle was ready. It was in good shape, I got in and out quick and the return process was simple. That's all I can ask for. I would go back for next rental.

not a very easy place to deal with can get it done if you have the patience. car was fine no…read moreproblems with the return but wasn't very busy and took quite some time completing the reservation and also pulling the car up.

I recently reserved car at the Hopkins branch, and encountered the worst customer service I have…read moreever encountered. I have been a loyal Budget customer for 20 year, but that has changed. The horrible service came from a rental agent named MARISSA, who could not have been less helpful. I had pre-ordered a car with Sirius XM radio and navigation. When I arrived to pick up the car, I reminded Marissa that I had to have navigation as I was unfamiliar with the area and had quite a bit of driving to do. She assured me all cars had navigation. I told her I'm 72 years old and not very tech savvy, and sometimes need help figuring different navigation systems. She told me to google instructions. When I got to the car I discovered the Sirius radio and Navigation had not been activated. When I went back inside I informed Marissa of the problem. She could not be bothered and told me to call Customer Service. I asked for the Customer Service number and she told me it was on the paper work she gave me (which I had left in the car). She slammed the paper with customer service number on the counter. clearly irritated. Thinking I might be able to find my way to my first destination I asked for directios to Hwy 169, which I knew was near. She said she wasn't from the area and didn't know where anything was. I said, given her job, she might want to familiarize herself with the area. She snapped back, "I don't have to know that!" She then said she wasn't going to deal with me anymore and went into the back room. I was on the phone for an hour with a very pleasant woman who ultimately could not get the navigation actived, hard as she tried. I then decided I needed to try to find a car elsewhere, and needed to cancel the Budget reservation. I was assured I would not be charged a cancellation fee. After returning the key to Marissa she immediately billed me $120. Fortunately there was an ENTERPRISE branch 5 blocks away. The agent there, DAN, could not have been more helpful and I was able to rent a car which met my needs. To be fair, when I got home I called Budget Customer Service and spoke to a very helpful guy named NELSON who promptly arranged for a refund.

If I could give them a 0 I would. The manager is a horrid person. They flat out lied and said that…read moreI would only be charged for the days that I used the vehicle. I returned the vehicle 36 hours early and they his story changed. The vehicle was dirty inside with a dirty film on the glass and the there was only a 1/4 tank of gas. Avoid using this location at all costs

I own a 2016 Mercedes GLC. The warranty will expire at the end of the year, so I was thinking of…read moreleasing a new one. I contacted Aaron, whom I know through my employer. His family has leased their cars from Autoporter for years. Aaron shared his wealth of knowledge about different makes/manufacturers, but could tell he was trying to talk me out of selling my car to lease one. When I saw the price of used GLCs online compared to what I paid, I realized why he was doing this. Even though he could make money by leasing a vehicle to me, he thought it would be in my best interest to hold onto it. I decided to keep my car (I do love it and there's nothing wrong with it) and asked about extended warranty companies. He gave me great advice. If I decide to lease a car in the future, Autoporter will definitely get my business.

I've done business with this company for 15+ years and leased 8 cars over the years. I've leased…read more$500k in cars over the years with them and they are the most honest and trustworthy people I've ever dealt with in this business. At least 5 of my best friends now use Autoporter as well. All of us are completely satisfied and truly enjoyed the leasing experience. If there is something that needs fixing, they're on it. I can't recommend this company highly enough.

Highly recommend Auto Source. Jon and his team are…read moreincredible. They provide you with the freedom to look around at their vehicles without being hovered over. Yet, they remain available to answer any questions or respond to any needs. Their level of customer service is the best I have seen. I was replacing a vehicle because of an accident. I knew the vehicle I wanted in their inventory, but my insurance company took 2 weeks to get a check to me. We were able to close the deal and they just held the car until the check arrived. Their level of patience was higher than mine!!! If you are looking for a quality used car at a fair price then check out Auto Source.

If you live in Minnesota and are looking for a great pre-owned car, walking around INSIDE and…read morelooking at inventory is a huge plus during the colder/snowy months! High end import cars & SUVs. These guys are great! You can test drive without a dealer too! Quality selection and soft sell. Offshoot of Poquet Auto. Eden Prairie, MN.

I rented a car at a different location near the body shop that took in my own car, and returned the…read morerental here, since it was nearby my home. Everything was done quickly and professionally. The checkin process was super easy, and it was easy to return with a full tank of gas since there is a gas station right across the street. The gentleman helping was very friendly and answered several question I had about getting copies of all the paperwork to submit with my insurance claim so I could get reimbursed. I felt valued and taken care of. This is exactly how professional services should be run.

I had a car accident and the body shop recommended this location since it was nearby. Having…read morerented from various vendors for business travel, this location's service to customers is easily the best I've experienced in a long time. The car that I was given had a lot of bells, whistles, and digital notifications that were too distracting to me, so I called the next day and asked if I could return it for something that wasn't quite so advanced for this senior citizen. Making the exchange was beyond simple and I wasn't made to feel stupid for not wanting the latest digital interface. I highly recommend this Enterprise location and its staff.

Fantastic experience. Cyrus and Ben helped me out and are great employees. Would come here again.read more

This was the second and final time I've tried renting from Enterprise. When…read moreI arrived, they didn't have the car I had reserved. That's okay, I understand how reservations worker. I asked for something else in the same general class and all they offered me was a pickup truck. That's not a remotely acceptable substitute for a family. There were no reasonable offers of help or accommodation. Would avoid at all costs.

Greg did an excellent job. He was easy to work with and transparent with all aspects of the car. I…read morewould recommend this company to anyone. In the future I will always look at their quality inventory first when looking to buy another vehicle. I'm a very satisfied customer. -Shawn

Greg is easy to work with and very reasonable. He is always amenable to accommodating your…read moreschedule. A++++

On a recent trip to Hawaii we called on Ted's Towncar service to take us to the airport at 4:15…read morea.m. Ted was very accommodating when our flight time changed. He arrived a few minutes early and dressed very professionally. The car was super clean and Ted was friendly. He made the start of our trip stress free!

From the owner: Prompt & Professional Executive Transportation.read more