Hertz, in particular, and car rental agencies, in general have NO idea the bind they put customers…read morein, when they assess CRAZY debit card amounts. it punitive, and abusive. Tje only thing worse than the aggressive money grab is the HORRIBLE customer service. They smile in your face, when you are laying money down, are SLIMEY, in the underhanded way they slide by the additional $500.00 on a $400.00 2-day rental ($900.00 of YOUR money you can't access) and THEN, trying to get in touch with a live person for explanation is an automated, 3rd level of hell, viscous loop. I HATE HERTZ!!!!!

I've been renting from this Hertz location for the past 3 years, anywhere from 2-3 times per year…read more We have always had good service and good luck with the rentals. I always purchase the tank of gas directly from them, as it's much cheaper than what the gas stations offer. Whenever renting from this location, it has always been my fiancee and I that rent the car. I was a bit shocked when I saw the receipt after returning the rental, as I noticed there was an $80.00 charge added for listing my fiancee as an additional driver. Never in the past have I ever been charged this fee, as I have always been told that as long as they have his driver's license on file, he is covered. The individual who waited on us was not the man that we usually deal with, so this was upsetting.

Be Careful renting from Avis they charge you full tilt I rented a car for 26 days and had three of…read morethem broke down and had 20 hours waiting for roadside service and as an end result the last vehicle they brang out had out-of-state expired plates got pulled over twice in two days. Not a very good experience and then they didn't want to do anything about it told me basically too bad so sad.go to Alamo they really care about your experience.just look at Avis rating all of them are not very high scoring,goes to show there level of concern.

Needed a car in an emergency at 11:40am with a close time of noon to visit my mom with lung cancer…read moreand I flew in to surprise her on this specific date (special meaning). I was on hold told until 12:10. Either they decided to leave early or just to ignore my call. Unacceptable!!

Excellent customer service. I had a couple issues with my rental car and have dealt with Georgia,…read moreAlex & manager lady and they were EXCELLENT

I was supposed to pick up a rental today while my truck was being repaired from an accident. I…read morewent it to say I wouldn't be taking their rental. The employees were more informative and helpful than the insurance agent had been. They said a car was reserved for pick up he 19th to 14th so they would leave that in place and just give them a call once I know when I'll need the rental. Easy Breezy!

White Bear Lake, MN location- Alex arrived right on time for my appointment at the body shop. He…read morehad the car I needed. He was very professional, informative and helpful. Nice kid with a good personality.

Reserved a car weeks ago. Confirmed on June 11 for fast rental…read moreNo cars available when we got there. Multiple people waiting. I was told no cars available from any place

Our rental at a different company fell through...and I called Avis in Roseville, MN on short…read morenotice, looking for a vehicle to fit 5 adults and their baggage for an out-of-state drive. I also needed to be able to park our own car at Avis until our return a week later. The agent who assisted me during the call on the afternoon of June 13, 2025--I believe his name is "Eddie" (but unfortunately lost the note where I wrote it down!)--was so very kind, patient, helpful and reassuring. And then he also was there the morning of our pickup on June 15th. Everything went so smoothly and the Ford Explorer was just what we needed to make our journey so comfortable. It was a difficult week visiting two ill family members, and Eddie's helpfulness and the ease of the rental process were appreciated more than he might know. I hope someone from the corporate office will make sure to recognize him for his excellent service. This experience has increased my loyalty to Avis. FYI, this location also provides service for Budget car rental.

I've been renting here for years, before it was burned downed and rebuilt. A loyal customer, so I…read morebring a car back after hours yesterday and all of a sudden a damage out of nowhere they are trying to put on me, and NOTHING was wrong with this vehicle when I brought it back they've been lying saying they sent me pictures which by the way I have yet to receive! I have spent soooooo much money with enterprise and for them to pull this BS is heartbreaking. Will be going against whatever claim until my innocence is proven. DO NOT RENT FROM THEM I REPEAT DO NOT RENT FROM THEM THEY ARE RUNNING SCAMS! They started calling me after 9 and have been open since 7 or 7:30 right idea WRONG PERSON!

Rented an SUV from here on a recent trip when all cars were sold out across the city. The car they…read moregave me was incredibly nice (Jeep Grand Cherokee hybrid). Service was awesome and friendly, and the price was super reasonable. I definitely would go back here.

Guy was super nice - we told him our plans & he suggested we return the car in a different…read morelocation, which would work SO much better for us, and there would be no extra charge! Never knew we could do this - and Always better than the airport!! We will definitely come back to him next time.

Very stressful situation brought me into needing a rental car and the staff could not have been…read moremore kind or helpful to me. Car was also very nice, a very clean and smooth ride. Would recommend to anyone.

Completely unprofessional and downright lazy employees. Don't give these people any of your…read moreinformation or overall your time. They don't stand by their word, much less their morals. Ridiculous how one has better luck finding a car, a lot faster if they searched at the bottom of 10,000 lakes than waiting to receive the vehicle THAT WAS RESERVED WEEKS AHEAD OF TIME, AT THIS TRASH PLACE. PSA: THEY WILL MILK YOU FOR YOUR MONEY.