I rented a car from Avis Kennesaw for a weekend getaway, and overall the experience was solid. The process did feel a little rushed, especially at the counter, but I didn't have any actual issues once I slowed things down and made sure my questions were answered. I'll be upfront--this was my first time ever renting a car. I've heard all the stories about hidden fees and fine print, so I made it a point to pause and ask for clarity. I'm big on having the fine print explained in detail because I don't like surprises or extra charges popping up later. To their credit, once I asked, they did take the time to explain everything clearly. The car itself was fine, pickup and return were smooth, and there were no unexpected charges afterward, which I appreciated. While the initial interaction felt a bit hurried, the experience ultimately worked out well. I'd rent from this location again, especially now that I know what to expect--but a slightly less rushed approach would easily push this to a full 5 stars. read more

Run away from Avis! Do NOT rent a car from here. We PREPAID for a rental, and they rented it to someone else AND held our money. Never again. We had to haggle with customer service, and we still can't get an immediate refund. NEVER RENT FROM AVIS. read more

Staff doesn't know what they're doing. They state they are always "busy" with no one in the lobby and barely and cars on the lot and put me on hold. I booked a reservation for a family vacation 3 months prior to the trip and they called me the morning of the trip saying they no vans. Then they want to act surprised. I've had great experience with Avis before but this one particular location and experience sucks. read more

Do not use Avis's rental car. A few weeks ago they gave us a car that already had rock chips /dings in the windows and charged us almost $500 before notifying us that they were billing us. They also did not have the car we reserved and tried to make us take a van for double the $. It was an entirely bad experience. read more

Never rent from this company! My husband booked a car rental online for my father and I to pick up. My husband provided my father's name on the reservation. We went to pick up the car. They did not have the car for the deal I was getting. The agent said that he would not give me the car due to the name not matching on file (my husband's name) and ID. He said to call 1-800-352-7900 to get my refund. The agent than booked another car under my name and charged me double the cost for a car rental. Even after he said that he would honor my previous deal. I called Avis to report both cases. All customer service agents said I needed to call my credit card in order to be refunded. My credit card company said Avis will not refund the previous amount. I returned the car rental the next day. I was charged a day rental and did not receive a refund for the previous car. I have a written denial letter and am fighting the case. I provided all the names that would have used the account and car. read more

AVIS SUCKS. THEIR EMPLOYEES ARE horrible. They never have cars. The employees always act like they're so busy! Every time I call they put me on hold. A few times I've pulled up to the store, and called them to see if they would answer with no customers in the building. The staff member puts me on hold again! THERES NO BODY IN THE BUILDING. I have a simple question! Plus why are the same employees working there since last year!?!?! Obviously yall don't care about your reviews or customers. HORRIBLE DONT WASTE YOUR MONEY. read more

The service was awful he had a attitude from the moment he picked up the phone. he puts me on hold after I asked a simple question for 10 mins, I called back asking for help he had a attitude and put on hold again. So I choose to bring my money to another company read more

I would give them a -10 if I could. I made reservations and spoke with two different receptionist. One was the switch board but then I spoke with someone at the specific location I was going to pick up the vehicle who said there was a compact vehicle available and I could go to this location. I had a friend drop me off at the Kennesaw location. When I arrived the individual tells me they don't have the vehicle I made reservations for but they can get me into another vehicle for $10 more. I literally spoke with someone who said you had a compact vehicle at this location and you get there to have them bump the price up I had to contact my friend to turn around and come pick me up because Avis and Enterprise are both pathetic, worthless rental companies. The receptionist said the switch board makes the reservations without contacting them so they don't know what vehicles are at this location. How pathetic is this and what kind of business makes reservations for something and not know what is actually available. Basically they lie and are deceptive to get you to the location without having what you requested available. Then they change the price to something higher, rather then what you were given over the phone. Lacking in business professional and is a complete waste of business management skills because none are located anywhere in these companies. read more

DO NOT RENT FROM THIS LOCATION OR ACWORTH.!!!! ZERO STARS. Reserved vehicle weeks in advance only to arrive for an 8am pickup and told there was nothing available. However they were happy to provide another rental at twice the rate. Sent to this location from Acworth (same owner). Horrible customer service!!! No apology or regard for patrons and the unacceptable inconvenience caused by their negligence. read more

I would give this Avis location zero stars. No clean cars ready for customer pickup, poor customer service, NOT up to Avis standards. The cars are not clean or ready for delivery. We waited for the car to be cleaned and then the key fob had a low battery so the car would not start unless the fob was touching the start button. The Rep at the counter said they had no other vehicles clean so he could not assist us. We had to call customer service 1 800 to cancel the reservation since it was prepaid. Stay away from this location. Unpleasant experience read more

Someone claiming their name is Jaden is an extremely unprofessional child cosplaying as an adult. Called us less than 2 hours before our reservation to say "yeah so we don't have your requested vehicle, good luck!" Upon asking his name, the caller suddenly "disconnected". Called back and he said his name was "Jaden". Refused to help in any way, refused to assist or apologize. Stated it "has nothing to do with him". read more

I had a reservation scheduled for today way in advanced for an 8 o clock pickup. At 7:30 the morning of I got a call from merrick the owner that he had no cars. Just very nonchalant like oh well. He said other cars are on the lot but they are booked. A whole idiot. He is working on getting a car but doesn't know when. When we have a trip planned. I can't stand horrible customer service. Either way someone is going to be upset for their fuck up. Why not us the first people booked for that day. read more

RUNNNNNN ... don't walk . scam artists, the rude old man at the front desk with the accent loves to scam and get commission by tackling on any little charge he can squeeze in . read more

I rented a car almost two weeks ahead of time, got my confirmation and pick up time of 8am. I arranged my trip with the family based on this and the day of leaving, a guy called me to tell me that they do not open until 9am and they do not know if they have a car. Ok, i understand, I said, i will be there at 9am. I get there and the idiot on the front desk, treats me like im crazy and tells me that they not only do not have an electric car for me, but they do not have a car at all. I'm like, well, how can we fix this, and he is like, i dont know, you need to wait till we call you. I said that my wife and kids are waiting for me to go on a 10 hour road trip. He could not care less. fortunately i purchased travel insurance. Avoid this location at all cost. I will go today and initiate a claim with the BBB and the Consumer protection Agency. It may not amount to anything but i'll try. read more

This location, the car cleanliness, obvious marijuana tolerance in cars, the lack of car servicing, the blatant abhorrence for customers and untrained staff makes this the worst car rental experience I've ever encountered. THE ABSOLUTE WORST! read more

This is a criminal rental car who charge custumer for gas or EV charges and extra day and at end $47 fee that wasnt in contract. I have documented every step tryed to overcharge me. If some one else wants to join this vomplain call or text me 678)6689160 so what hapenedto my wife wont happened again. Owner of this location corupt and stealing from customers. Even KPD confirmed i wasnt only one accused this location of wrongdoing . 91 miles charge which in my contract was full. read more

Avis Kennesaw - Car Rental Near Me - Kennesaw, Georgia

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Horrible customer service! They will charge you outlandish fee. Mystery fees! This place is a scam. If you want the worst service of your life see Merrick! He told me upon getting the rental that if have any issues do not call him. He said that he would not help me. If I have an issue to call customer service. Which I did. He states that he a twenty year employee. I rented a car to for uber. The car was not up to part. We did not do a walk around but luckily my instinct told me to make a video. The car had damages on the exterior. The back up camera didn't work properly, the charging ports through out the entire car did not work. The Bluetooth in the car did not work. The car was dirty inside and out. Windows so cloudy with smoke film. The car smelled so bad I had to buy car air freshener for the vents cup holders as well as the tree fresheners. I'm sensitive to perfumes so it was difficult in itself to have to smell so much perfume but that is how bad the original smell was that I had to try to mask it with that much. The carpet looks like some one pulled it out or replaced it with carpet that wasn't the correct fit. I had to detail the car myself. I called customer service every signal say that I had the vehicle. No one help. I was promised discount that I never received. The rental was a total of 383 per week. I had the car for two week and they charged me a total of 1020 with an explanation. I called customer service and they tried to find out why he was charging me so much and he refused to speak to them. I was advised by Avis to dispute the charges. This was a waste of my time and money. I will be seeking legal help for this. read more

Worst customer service and rental experiences have occurred at this location. The older gentleman who sits behind the counter is miserable, not helpful at all. Will never rent from this location. I rent from Avis at other locations in the US & internationally and have never had an experience like he provided, on multiple occasions. read more

Avis Kennesaw Yelp review 770-420-9597 As usual, my wife and I waited until the last minute to reserve a rental vehicle for a Christmas week long trip up north. We scoured Hertz, Dollar, Budget, Orbitz, direct sites, as well as every travel booking site that we could think of and we're still seeing 5-day rentals foe 800 - $1200 for midsize car or SUV. I value being frugal and checked Clark Howard travel tips, and also booking directly through AAA discount, but just couldn't come to spend that kind of money. By default we reluctantly decided to put the miles on one of our own vehicles and brave the northern snow. The local Avis Kennesaw had some sour Yelp reviews, but we decided to stop in a few hours before the trip anyway, and am very glad we did. We were greeted by a friendly Jamaican man who introduced himself as Merrick. I asked about the negative reviews, was assured that was before recent management change; hidden charges, none; overages, nope, unlimited miles, yup. Merrick even gave us the choice of two different SUV, one being a larger more expensive vehicle, for the same price, which still seemed too good to be true, since their price was nearly half of anything else we found, and we had it for a whole week. We just dropped it off, and as promised, everything Merrick said was true. We are so thankful we saved over $400, and got to extend our vacation to get a couple extra days with the family. TL;DR - highly recommend. read more

If you want a nasty, dirty car and fraudulent charges added to your bill, Avis is the company for you. See my photos. read more

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Very little to complain about here. They are having cars when everyone else is struggling. They have staff of 2 running the counter when others are down to 1/2 person. The staff is good. Professional, friendly and fast. I like this location a lot now. Traveling every week, I have to have good providers. I have added this one to my list. I will say it perplexes me when there are signs saying $450 charge for smoking and pet hair while I get cars that have both and get no discount. Overall I do recommend this location. read more

Worst rental experience. I made reservation online and spent $50 on Uber to pickup. They said no cars available. I tried again after a few weeks. They have closed before the close time of 6 pm. I will never rent car from avis. read more

Avoid this avis at all cost. Rented a compact car but got a suv.. ok whatever hopefully they dont try to charge me a higher rate. The SUV reaked of cherry room deodorizer to the point I rode 3 hours from kennesaw to Huntsville with the windows down because the smell was making me gag. The vehicle was trashed..... as in stained seats finger and toe nails on the floorboard, food crumbs all over the console and floor boards. Dog hair on the floor boards as well as ashes. Went in and immediately notified the girl working. She was not rude but she was not a ray of sunshine either. I showed her photos and videos to document the issues. She knew the car was dirty and her response was they tried to clean it but the person had the car a month later... yea right on the cleaning attempt. I had to take the car home and vacuum it out because I was so grossed out read more

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They gave me a car with expired tags. And they did not seem to care when i had to give it back. I lost money because of them

Rented a vehicle with Uber. They want you to get the maintenance done yourself on their vehicle. The tires had thread showing which I realized thankfully 2 days after having the vehicle. Needed oil change upon pickup and the list goes on! They don't care about customer satisfaction or safety! Deserves 0 stars! Will never be returning! read more

The absolute worse Avis Location I've visited. Every time I decided to give this location a chance (reasons simply because it's closest to my home) I'm disappointed and utterly dissatisfied. I'm literally in tears right now because I am in the parking lot trying to figure out a way to take my children to see my husband who was developed for the past couple of years. I was called earlier only to find out my reservation was delayed, I made two reservations because Avis is known to run out cars. I was totally fine with that given the fact that I planned accordingly for this trip and a few hours, set back wouldn't bother. After waiting for four hours, I was finally able to pick up the car. They apologize for the delay given the fact it's been raining. When I arrived at Avis, I was turned away simply because of my name. On my Military ID, it says Brown same as my credit and debit card. The manager was on site as well and he's the one who turned me away. I've never had an issue with a married name, nor my maiden name. I'll be sure to let my friends know about my experience. I also uploaded pictures from the last time I rented a car with this particular location. I'm so distraught. read more

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Rude front desk clerk. He was male with a Caribbean accent. Unhelpful and did not honor booked rate. Please don't waste your time going there. I also did not like the way he spoke with another client. It is the holidays and a difficult time for many the last thing someone needs is additional financial burden and to be disrespected read more

No afterhours drop off. Huge waste of my time, confused on when you're in the car rental business and you can't simply drop off the keys once I'm done with the vehicle. Pretty pompous response when I inquired as to why this was the case. They couldn't really provide a definitive explanation other than company policy. The first and last time I'll be renting from Avis. Cheers! read more

worst customer service you will ever experience. the owner Merrit is absolutely the most disrespectful and argumentative individua. the desk help is non existent. I would avoid this particular sub par location. read more

Employee was very rude. I understand you hate your job but projecting on to others is messed up. He was the only employee in the store too. Lost a customer. DO NOT COME TO THIS KENNESAW LOCATION read more

Never rent from this Avis!! Terrible customer service!! This past weekend I rented a car from this location and prepaid for the vehicle. When I picked up my rental I was told I had to put my card on file just in case, we did not return the car on time, which I asked the Latino lady working at the front desk, "Will my card be charged, she responded no, we only put $100 holds on debt cards." I was using American Express so I did not think there would be a problem. When I went to check my card statement, I see an additional $100 hold on my Amex account. I followed all the rental guidelines, returned my car on time, so why was there extra charges on my Amex card. Very disappointed in the service I received. Second incident: My husband wanted to rent a pick up truck, again we prepaid. When we went to pick the car up, they didn't have a pick up truck at all, in fact told us they don't rent pick up trucks. But I literally had the rental page print out and it had a picture of the pick up truck that we had reserved and prepaid for. Again terrible customer service, they said there was nothing they could do. RENTING A CAR SHOULD NEVER BE THIS DIFFICULT! I WILL NEVER RENT FROM AVIS AGAIN! read more

I've been renting here for years. Never had a bad experience. Actually, the guy that runs the place has been nicer and more accommodating than anyone at any other rental location that I have used. read more

found a good deal with this Avis through priceline. Got the receipt from avis and they charged an extra $350! Fuel charge- despite the car being returned full, energy recovery charge- despite the price quoted as 'all in', and a $250 cleaning fee. It is true that if you got close up to the seat in the back you could see a little dog hair- easily gotten up with a vacuum which they claim to do every time anyhow. I have made multiple rentals with Hertz for the same trip with the same dog and have never been charged a dime. Nice to see that in this covid time when your business is in the toilet you at AVIS still find a way to stick it to the customer. read more

Came to this location after previous over booked and this when everything went back. First im catching Uber to this location so im already lol max after have to get another Uber. I call location the guy keeps putting me on hold im trying to ask do he have cars before I come all the way over here. I get to 2nd location the guy inform me about credit check didn't go thru weird I just rented from Avis and nothing new on my credit . Call the credit company they tell me nothing bad been added since 2015 couldn't be that. I ask the guy to run it again he refused it's not his credit why do he care about inquiry Just run it I know he did something wrong. He's rushing me out the store because they close at 6 it's 5:30 he's already locking the door just rude unprofessional bitter old mad . This review is about Merrick he should be more helpful especially when someone is catching Uber to Uber for a car. read more

Absolutely horrible! Do not rent from this place! Got a horrible smelling car (smoke). Owner was extremely rude and no one in customer service helped us at all. Highly recommend renting elsewhere!!!!! read more

I won't rent from them again. I made the mistake of getting my car towed because I forgot to put the tag back on my dashboard after another rental. So I call them the same day expecting no more than $200 max of towing charges which would be reasonable since I couldn't get the car myself. As a loyal customer of more than a year they reward me with almost $2,000 charge to my card which they refuse to pay ($1,851.59 to be exact). Because it took them 21 days to come get the car they took it out on me, a loyal customer. I'm done with them because they clearly don't value their customers first read more

This place is horrible. The 1st time I rented from them, I waited for almost an hour for the car, despite having a reservation. The 2nd time, I had a reservation at 4:30, got there at 5;15, only to be told the car was in bad condition & they couldnt give it to me. HELLO, WE ARE GOING OUT OF TOWN WITH IT!!! So....I waited until today to pick up a different car, only to be told I have to wait until 2:00 because it has a broken windshield!!! Needless to say, I WILL NEVER USE THIS PLACE AGAIN!!!! read more

Booked a deal to rent a car thru orbitz, two days prior to trip. One way trip. I couldn't pick the location in which to pick up from. Then couldn't extend drop off time. Got to car rental place, car is not ready. Couldn't RUN credit check because of debit card usage ( it's a bank card that has visa logo and can be run as credit card any where else) until they got car. Waited six hours to essentially not get car. And not be able to have secondary driver either. Called orbitz customer service to lodge complaint about issue and to get refund for pre paid insurance, which had I needed to make a claim would have to go thru orbitz, not the car insurance place, which was not explained to me at time of purchase. The insurance payment while immediately was withdrawn the refund will take several days to be applied. Customer service kept saying we have no control over the car rental place, nor it's company policies. What is the point of using orbitz to book online if they can not help to remedy the situation or be of any usage when things are not going to plan. SIX HOUR WAIT, to late to book another car, delayed my trip and will cost me an additional $400 dollars to rent a car directly thru enterprise, but honestly enterprise had the BEST CUSTOMER SERVICE, I have dealt with all day. Horrible horrible horrible, I will never use orbitz or Avis again. Stick with enterprise. read more

I love renting here. The operator always treats you great and acts like he appreciates your business. Its so easy and such a good option! Give these guys a try - much better than Enterprise and others!! read more