I reserved a car for today and was dropped off there at 1pm. I went inside and Keisha Jordan looked up my reservation and figured out that I had accidentally made the reservation for April not March. Keisha was very nice and was able to find me a decent car to drive for the next week. She went way out of her way to help me get into a car today and I really appreciate it. Good, competent employees that will go the extra mile are hard to find so if I were Hertz management, I'd do all I could to keep her and keep her happy. I will be renting cars at this location again! read more

If there was an option for a negative star, I would have chosen that. I should have listened to other comments about the branch manager, Jake. He called me on the day of my rental to let me know they didn't have vehicles available, and when I asked how they didn't know until this morning he said they didn't get a shipment in they were expecting. Again I asked how they didn't know that until this morning--the day of my rental, and he very rudely replied that he wasn't going to get into their inventory process with me. He then transferred me to customer service which was a bot, and I was not able to speak with a live human. I needed the van today and he offered no solution. Worst Hertz experience I've ever had! read more

Don't even waste your time. Terrible service. You'll be better off paying more to go literally anywhere else. Complete total waste of a day, the slowest moving process / people imaginable. read more

stay clear of hertz kennesaw as the branch manager, jake, if that is his real name, is rude, disrespectful. Also, tried to talk about a charge but he said couldn't help and hung up on me. read more

Trying to cancel a reservation is impossible. Either the phone does not work or you get hung up on. I have tried several locations in Georgia and Indiana to no avail. This is poor customer service. I am a customer service representative for urgent care so I know the protocol for telephone etiquette. I will not recommend Hertz Rental Car. read more

The manager, Jacob McKee, hung up on me twice. I became frustrated after being told for five days that my reserved vehicle would be ready, and it never was. He promised every day that it should arrive, and it never did. This was the worst customer service experience I've had in 42 years. I hope this helps someone. read more

The staff and manager were good people and helped to the best of their ability. Overall good experience turning in vehicle.

Hertz = Highway Robbery! Beware of all the ways Hertz will charge hidden fees after returning the vehicle! After crossing one toll bridge in the high occupancy vehicle lane (which should have been free given the number of people in the car), Hertz billed me $18 after my return for the bridge toll & "convenience fee". Even more ridiculous though was the $400 cleaning fee they charged me after the rental return for a small amount of dog hair that could be easily vacuumed or removed with a lint roller! Bottom line- long after you return the car expect to continue to get exorbitant bills for unjustified fees. read more

I was charged for 3 extra days without notice and then upon return I was told that they could not give refunds or call their manager because the manager left at 2pm and their systems were down after witnessing someone else rent a car from them. The lady at the front desk threatened and even called the cops instead of having a civil conversation. It seemed like just because her manager was gone she didn't have or want to do her job. what she is paid to do. I will never recommend Hertz especially the one in Kennesaw Ga. read more

Keisha was amazing. She got me in and out and even worked with me to give me a better deal. I didn't get the other employee's name but they were both very attentive! Give them a visit for your rental car needs read more

I am very satisfied on the customer service i received at this location after having a not so good experience when booking with a different location. I was inconvenienced when I booked a car and found out hours later that they had no available vehicles, the Kennesaw location got me in, cleaned the car that was available and got me on my way. Quay was very attentive, he listened to my request and understood my frustration. Another worker, Keosha also assisted with helping get me in a vehicle & offered other alternatives And advice. Thank you for your help Kennesaw team. read more

Understaffed, disorganized, and untrained location. It took an hour and a half to get service for a simple pick up of an online order. They had 2 people and between each appointment once they figured out how to enter in your order, they would clean and sanitize the car you were getting which took 30 mins per car on top of it. read more

Rented a Nissan Rogue or something similar and when I arrived I was given a Buick Envision which they said was an upgrade however it had 10 cubic feet less storage than a Rogue or similar. I ended up exchanging the car at my destination because of a mechanical issue but it still doesn't make it better they upgraded me to a smaller car. I do not recommend them. read more

I urgently needed a car but because of other reviews, I had zero expectations for this location. I must say they went above and beyond to meet my needs. They made my last minute time change to pick up 2 hours early with no problem. They were also willing to address the issue I had with the first vehicle and offered to switch me to an even better one! I will be back to this location when I have a need. read more

Worse Hertz ever , make reservations on men and they aren't prepared and you have to wait why they wash the car on the inside. Didn't wash the outside. Always a non caring attitude and intent 100 days a year but not from this location ever again. read more

Horrible experience with the following Hertz location (booked via Expedia): 2143 Cobb Pkwy NW Kennesaw, GA 30152 I completed my reservation and received full confirmation of the vehicle necessary for our 2-day, 7-person vacation. Upon arrival at Hertz to pick up my reserved vehicle, I was told that my vehicle was not available. Though other 7-person vehicles were on site, I was told that they were all unavailable for other confirmed reservations (which is what I also had), and they did not have a comparable-or-better replacement vehicle for me. The Hertz attendant did not volunteer to contact a sister agency to reserve the necessary vehicle for me, nor was he or willing to do so upon my request. That would have been the correct professional service to offer to a customer with a confirmed reservation. And if a sister agency did not have a comparable vehicle available, it would even be appropriate to contact a competitor in order to meet the customer's need since Hertz had provided a confirmed reservation for the customer's plans. None of these options were proposed by the Hertz attendant, who should have had the training under these circumstances to request assistance from a manager regarding how to further assist the customer rather than to usher them out the door as if they did not have a confirmed reservation. The Hertz attendant simply said "I'm sorry that we don't have a car for you. Your phone number was wrong in our system, so we couldn't get in touch with you." I drove a considerable distance to pick up my confirmed, reserved vehicle, and upon being told that there was not a vehicle for me I had to return to my large group of family and friends to let them know that we would have to cancel our vacation plans for that day and the following. This was an extremely aggravating, unprofessional, and supremely disappointing experience for me and many, many others who were relying on Hertz to stand by their confirmation process. read more

You know I have not even picked up the car and the guy Chris on the phone was a total shit, telling me that he cannot deliver the car to me when I was told that hertz they would. He was really pissed on the phone when I mentioned it. I can see why the reviews suck. I will call back my insurance and never use Hertz. read more

Destined for failure? Perhaps. They failed to pick me up at the body shop at the designated time, so a welder was polite enough to drive me to their location. I then had the pleasure of waiting for my pre-reserved vehicle. That was a Volkswagon Jetta, which needed a vacuum like nobody's business and came with 20 miles left in the tank, though the sales associate initially marked it as 1/4 tank--not less than 1/8th--so I could have the distinct pleasure of providing them with free gas. Once I left, enroute to the gas station (of course), I saw that the TPMS sensor had activated. Wonderful. Checking the tires, two of four had 49psi in them, the other two hovered around 30. Had I gotten on the interstate and experienced a catastrophic blowout from their ignorance, I imagine my attorney would be writing this. Having reset their tires to the VW-recommended 34psi, I then had the distinct pleasure of removing the half-eaten Little Debbie snack cake from underneath the passenger seat. The next 20 hours were relatively uneventful. read more

Worst customer service I have encountered. Got a vehicle whose AC didn't work and would blow an oily smell through the vents when I would turn the vehicle on or sometimes randomly. The vehicle would also struggle to accelerate. When I went back to try to get another vehicle they said they didn't have any and that I would have to take on the responsibility of calling other locations to find my own vehicle. They didn't even try calling to see if one of their other stores had a vehicle in inventory. The other employee that was there didn't even try helping me either. This is the worst customer service I have experienced. I am really disappointed, especially since they were referred to me from the collision company that is fixing my car from an accident. read more

Run from this location. Worst experience I've ever had renting a car. Prepaid 3 weeks prior for a minivan and the day before received a call stating they may not have one, but would put me in a SUV. When I arrived the next morning, there was a line out the door and 3 people working. When it was finally my turn, they gave me the very last minivan they had, but it wasn't cleaned. Then I had to wait an additional 45 minutes for them to clean it and they didn't even clean the outside. When I return the car, the agent chastised me for not vacuuming the car. I have never in all my years of renting a car, I have never been told that I needed to vacuum the car before returning it. read more

Everything about this business was awful. Even though they knew I was leaving my car on-site until I returned the rental they had it towed! Once I arrived back in town I had to pay an additional $200 to get my car out of impound. Do not I repeat do not rent from here. Do yourself a favor go across the street to Enterprise. The car was dirty and oil light popped on while I was on the road and even though it was billed as a new vehicle the truck rumbled all the way to and from my location. Please don't be fooled or be a fool. Spend your money elsewhere! read more

Being a customer to hertz such a burden for the employees. They offer complementary pick up if needed, but nobody is available to pick you uo. I tried multiple times for pick up. read more

So we came here to get a rental on the first of June due to an accident that took place. We received a brand new car with temporary tags that expired today. No one called us so we called them to inform them. They told us to come in to get the tags but when we came in, they told us we were swapping cars and they didn't know anything about new tags. If we knew this then we would have filled the car up with gas but since we didn't know we had to go out of our way to find the gas station and then transfer all of our groceries to the new car. It was just so unorganized then when we returned the car they were short on cars for people who had made reservations and asked did the car need vacuuming. Ummm of course it should be done for each new customer.. like what kind of question is that? read more

This location is nothing short of excellent. Always a great vehicle, always a clean car and always a warm greeting and a professional transaction. The best! Great team! read more

The worst Hertz location ever. Rude staff. Told me it was MY fault that they didn't have a car available, and didn't bother to call and let me know. Extremely unprofessional. read more

Horrible horrible location and it is absolutely due to management. I book online, coming from the dealership, arrive and what I reserved was not there, all they could offer was a van or wait an undetermined time for someone to return a car from conyers. And if I took the van I would have to pay for not what I wanted but their lack of inventory. The had a lot full of cars in the back and could not rent a single one because they needed to be repaired! Well why not get ahead of a problem before it becomes one. They said call the Marietta and Woodstock locations and you can go there. First of all, how? Second, your location screwed up, so why wouldn't you offer to call. Eventually they did call and so did I. Well, those locations apparently took the day off because after calling multiple numbers, no one ever answered. Then they offered me a mustang, up charge of $20 per day, and then said oh never mind, it has expired tags....from June! There was also a lady waiting outside for a car to be driven from another location - after her reservation time of course. Finally, I walked across the street to enterprise. The employees over there said I was the 3rd customer today (before 10 AM) to come over from Hertz. Hertz, this location is beyond poorly managed, zero respect for peoples time, and business acumen is non-existent. Never go to Hertz. Ever. read more

These guys always do a really good job for me. The cars are always clean the service is always fast and friendly especially Bryan is good to deal with as he is quick to take care of any needs. I went from these guys almost every other week and they never let me down. Are usually rent for business but use them for personal use if needed. read more

I go here all the time for work. They recognize me and have almost no paper work to do on arrival and departure. They are usually very fast and you can leave you car at this location. read more

Staff is either overworked, short staffed, or most likely, completely disorganized, lack of training or horrible inefficiencies. The process of picking up or dropping off the rental takes far too long. The employees seem busy but its not efficient. Needs better management They would not drive me back to the collision center at 530pm because they don't do drop offs after 4pm. They never told me that. I had to walk a half of a mile with no side walks, cross a very busy 5 lane road, and put my safety at risk. The Enterprise down the street does pickup/drop ups until closing. Even the collision center told me to avoid Hertz, but I had already made the reservation. So many bad customer experiences they said. Avoid this Hertz location, and go to the Enterprise just a few blocks away. read more

These folks are absolutely fantastic I rent for them on a regular basis and they were always accommodating they know my name when I walked in the door and they bend over backwards to make sure that I'm taken care of on a regular basis. Many times I make my reservations at the last minute but they do not get flustered or frustrated they diligently do what they have to do to take care of me! read more

Worst ever experience. Gave my 7 passenger car away because I didn't pick up within 2 hours of reservation time. No where on the reservation does it say to do so. Left in a lurch. Said in need to do a new reservation and the cost of the new reservation - $875 way more than my original $325!! Highway robbery. read more

If you try to follow the yellow brick road, well in this case florescent yellow tiles in the store, you will get dizzy as I did. Once you can focus, the staff is friendly, and the rental process from online to in store was really easy and fast. The one thing I would say is the car was dirty and reeked of smoke, but hey I needed a car quickly and for a reasonable price, so I won't complain too much as the entire process took about 10min. read more

I was in an accident last week in my brand new 2020 Silverado and the estimated repair time is 10 days to two weeks. Geico offers rental coverage,which I have, but they do it through Enterprise, who had me on the DNR list because I didn't return a truck in time when I was in the hospital and they had to tow it. Geico has an alternate rental coverage option with Hertz and by default I ended up getting my reservation set up through them. I own a deck business and therefore having a truck is vitally important to my being able to continue to conduct business. However, they are not always easy to find as far as renting. Hertz was out of them at the Kennesaw location, the Woodstock location, the Smyrna location, and the Marietta location. I had called The Kennesaw location first because that's where I'm closest to so Geico made my reservations there. They had informed me that they did not have any trucks but I could check around and see what the other locations had as my reservation could be used at any location. I finally gave up and was waiting to hear back from Woodstock about the possibility of a midsize SUV. A few minutes later the manager from the Hertz in Kennesaw called me and said that he had tracked down a truck That was about to be returned to another location, I didn't ask him to do this, but rather, he did it on his own accord. Not only did he find me a truck but he sent someone over there to pick it up, brought it back to Kennesaw,detailed it and had it ready for me in hour. When I say outstanding service I mean this guy went so far above and beyond what was necessary that I was honestly just blown away by it. I went up there and was in and out in my rental truck, a black(my favorite color)2019 Ford F-150 in about 10 minutes. I cannot tell you how absolutely satisfied and thrilled I am with this situation. And to top it all off, they only charged me $43 a day for the truck which is about 20 or 30 bucks lower than enterprise that day. Of course car rental rates change daily but $43 is as low as you will ever find a rental or a full-size pick up truck. I did not mention that this is a four-door super crew cab which has about enough room in the backseat to stand up and dance with a little person. I've been on a bit of a bad luck streak lately and this is by far the best thing that has happened to me in the last two months. Until that moment I was freaking out about the possibility of my truck taking two weeks to be repaired and I have no idea what I was going to do. Now I could care less how long they take to repair my truck because it just doesn't matter, I have a fantastic new truck to hold me over for as long as they need to make sure my repairs are done perfectly. Kudos to Chris and Hertz Kennesaw, I love you, thank you, you're the best! read more

I am experienced at renting cars so I know what is normal and what is not. The gentleman that assisted me with my rental was very friendly and this review is in no way bashing him, he was great. However, I have never received such disgusting cars and I have been renting cars since 1981. I have rented from Hertz down the street from there with no problems. I usually rent a car when I have to take special clients out or when I am going somewhere special with family. In this instance it was a family reunion. The first car had large filthy tape marks all over it and a dent in the back and dirt and grass and leaves inside and hardly any gas. I had an appointment to get to before my trip and I didn't know if the car had enough gas to make it so I left in my own car for my first appointment. When I went back, I insisted that this car was not in appropriate condition for a rental, I would be embarrassed to drive it and if I wanted something like this, I would go to Rent-A-Wreck. They gave me a different car with more gas and in better shape. However, it was filthy so they told me I could go wash the car for free next door. OMG.. really... normally, the rental place cleans the car but okay, I needed the car so I had no choice. The seats were so badly stained that my son was afraid to sit on them and afraid to place our freshly wrapped gifts on them. I assured him that they just "looked" bad and would not hurt our things or ruin our clothes. We were dressed nice for our family reunion. I appears from reviews written as far back as a year ago, that corporate does not care about how this location is being run. If you are desperate and can't find a car anywhere else, then they will get you in something but if it is an important occasion, I will definitely choose the location I went to before. I repeat, the guy that helped me was all smiles and very nice, this is no reflection on him. Just the place is not run professionally. read more

I had a reservation for 9 am and had to wait for an hour to receive my car and they did have the right car either. I made this reservation over 2 weeks ago. The staff was not friendly. read more

Location does not open at 7:30am. There is virtually no parking to leave your vehicle onsite. I used to rent from here regularly, and I will add to this when I rent from them this morning. read more

I rented a car for a week here, had a reservation to pick up a Toyota corola at 4pm. Our flight was slightly delayed so we called on our way to hertz and told them we would be late. We arrived there around 4:30 and the storys began. First, our Toyota corolla was "getting an oil change" and two employees went to another lot to get us a car. After 25 minutes they returned with a Buick and it was time for story #2: The Buicks' check engine light was on and we couldn't have that car. So now our only option is to take the only car on the lot which was a fiat 500. I'm 6'1" and not willing to squeeze into and out of that car and be restricted on luggage and passenger space so I said no way. We finally get a freshly turned in dirty and musty Toyota tundra 5.7l engine. After a day of 14mpg we called them again to see if we could have a compact car like we originally wanted and were told there would be a Mitsubishi lancer for us. We returned the truck and the lancer was "having it's oil changed" at this point I was beyond pissed off. Alex was very apologetic and helpful as she offered us a dodge charger which we took. The car was filthy but it was a car so we were satisfied. Before leaving, the girl who originally screwed us was on the phone assuring a person that their charger would be ready for pickup as we were about to drive away in it. She was told we were taking the car and she replied "oh well I'll just tell them there's something wrong with it." Will never return to this hertz and my 2 star review is very generous die to Alex saving our experience and making it a little better. read more

They know nothing. Unprofessional... They do not know where any of their paperwork is and their processes. They are "Managers" that do not know their own policies and protocols. They try to put their work on other Hertz... Expect to call customer service. read more

So disappointed. They knew it was an insurance claim and still charged our credit card which caused a problem. The car was dirty to begin with. I don't know how they get such a high rating on their own site; by the way, you can't go on their site and post a review. I have someone else I prefer to rent from. read more

If I could give zero stars I would. The manager Tamika and associate Richade were two of the most rude people I have spoken to in customer service. It is evident if the training comes from the management you can see where the associates learn this. Tamika was extremely rude & innapropriate. I even expressed I was going to write a letter to Hertz about my treatment and she said "go ahead." Zero professionally. Did not want to spend anytime helping me. They didn't even know if my car was returned after four days. Did not want to spend anytime looking in the system. I asked her if she could repeat the spelling of my name back to me to make sure she spelled it correctly and she said "I don't have to do that." I said excuse me? I'm asking a simple question. read more