Great experience at this airport location. Amir and crew were excellent. Process was quick and…read moreeasy. They hooked me up with a nice ford f150 with 4WD since I was driving into the mountains and snow was expected.

Worst service I've ever experienced. We didn't get the car we had booked because they claimed they…read morehad run out of cars and kept making excuses. The staff were also very rude. Completely unreliable and unpredictable. I will never book with them again.

My flight landed at Albany Airport around 11:30p, and I had the keys before midnight. Beautiful…read moreNissan Murano. And I must give a shout out to Avis Ops Manager, David O'Brien. The car was only 5/8s full when I rented it. I told the attendant who advised me to take a pic of the gauge which I did. I returned the car at 5/8s full (as directed). But was charged and extra $25. I mentioned this in my initial customer review. David O. contacted me almost immediately to say, quote "It appears the system did an auto read on your vehicle and charged you for the gas. I will send in for a refund for you for the amount of $23.25 plus tax." Which he did. Now THAT's service! Thank you David. Thank you Avis. I will for sure rent from you guys again. In fact I will be there late October. Looking forward to it. Thx again. -cj

This rental car experience was completely avoidable by the company. Our reservation for a 12-person…read morepassenger van was booked months in advance, as we and many family members were flying in for our daughter's wedding. As we waited by baggage for the family members to arrive who were sharing driving duties with us, I was watching how slow it was taking them to process customer after customer. The rest of the desks (Hertz, Enterprise, Dollar) were all empty and speedy. So I preemptively got in line early (.5 hr before scheduled pick up), trying to plan to reach the front of the line as our extra drivers arrived...to save time (which, even as I'm typing this is hilarious, because that was never...never never ever going to happen). I did plan it perfectly, they arrived as I reached second in line, hugs and hellos, and as we stepped up to the desk, we were informed there are no passenger vans available. And already a half hour in, we stood at that desk for another hour and forty minutes as the staff scrambled, ran out to the garage and back, waiting for management to respond to them to try and make something happen. We learned that there was really no inventory of cars for the reservations made. We watched the line behind us grow from 10 to about 50 people in that time. Shout out to Zeke, Whitney, Aman & Elizabeth. They were all left to deal with angry and frustrated travelers with no cars to give them, no authority to make any decisions, no support, and short staffed inside and outside. Whoever "Bob" is left them all high and dry and was not reachable or responsive, but apparently the only person who could authorize anything. In our case, it finally ended up resulting in two 7-passenger cars after almost 2 hours. When we received them, they were dirty, with gum stuck to the cargo space carpet. I have photos of a super long line of people, but that has already been posted by others. They completely overbook with no regard for arriving travelers. My daughter lives here so we will most likely be renting again. But I will never ever rent from this Avis/Budget location. In fact, I will likely stay away from Avis/Budget anywhere because of the experience at this location. Zeke, Whitney, & Elizabeth need a raise and a vacation.

Good service. All the staffs are nice even at night time. Wide selections of cars and they are very…read moreclean and comfortable. With corporate account, $70 a day total is the cheapest option, pretty good deal. There are toll around the area. There is a $10 service fee on top of the toll that you have pay, unless you have a E-Zpass transponder This location is the easiest to find among all the airports--just walk across the departure road, and it is right in front of you in the parking garage.

I don't believe this even deserves a star at all. Worse experience in a car rental I have ever…read moreexperienced. The car I rented had a NJ DMV registration that expired 12/2025. In addition, it was missing a hubcap, the inside windows were filthy and I had trouble starting the car. At some point, the lights on the dashboard lit up. I had no idea what the lights meant because I did not have a manual. I DO NOT recommend this company for a car rental.

Car was ready on arrival with only short wait in line. Car was as reserved. Drop off was easy and…read moreefficient. Nice that counters are right by baggage claim and cars are just a short walk away. Only negative was car was still a little dirty on pick up but definitely not a dealbreaker with all the other positives.

Worst service I've ever experienced. We didn't get the car we had booked because they claimed they…read morehad run out of cars and kept making excuses. The staff were also very rude. Completely unreliable and unpredictable. I will never book with them again.

I booked a car with Dollar when I purchased my United ticket though the United website…read more I was puzzled when, on arriving in Albany, there was no kiosk for Dollar along with the five or so other car rentals. It was only then that I found out that Dollar is not located at the airport but is ten minutes away and requires a shuttle. I called the shuttle at waited ten minutes for it to show up. The rest of the process was smooth. I was concerned about returning the car to the location and catching the shuttle at 6 am for my morning flight, but that went smoothly too. There are two issues that resulted in my low rating. The first is the off airport location. This is not made clear at the time of the reservation. I would expect both Dollar and United to have been transparent on that point. Second, the car rental location is understaffed. There is often only one person checking in customers and driving the shuttle. You can see how this could be an issue. However, the service was friendly and I had no issue with the car.

Never rent a car from Dollar car rental, they don't honor their contractual agrreement. They…read moreoffered prepay gas refill based on usage, i returned my car full of gas and was charged almost $80 over the agreed on rate. I have attempted twice to reach out to Dollar car rental to bring resolution to this matter but never received a follow up email or call. They don't seem to care about customer service since they got your money, What a scam ! I booked my car rental through Southwest airlines, they should stop promoting their car rental with Dollar as its's a bad reflection on Southwest airlines too.

No issues; found a killer deal on Priceline. The counter took a little while, but I was given my…read morecar quickly. Although they tried to sell me insurance, etc (if you pay with a credit card, you are likely covered through your CC company), I just declined all charges. The car worked well, it was their compact and it burned so little fuel; I drove 80 miles and burned 1.9 gallons of fuel. Pretty sweet. Didn't have any issues returning; would gladly use Hertz again! Only downside is getting to the airport if you didn't fly in to pick up your car.

They charged me $453 plus a hold of $200 on my personal card and they scam people on the toll…read moredevice, $35 a day for the device plus the actual tolls. They gave me an electric car which I didn't ask for. The car was filthy. I drove it for an hour before turning around and bringing it back to the Albany airport and went with a much better provider in National Car Rental, so much easier. Hertz still charged me $105 for the hour which I will be telling my credit card company not to pay. Also, the four customer service reps two inside the terminal and two in the garage all below average. Just an overall horrific experience.

We had a WONDERFUL experience with Alamo at Albany Airport. Kieran (manager) was so helpful in…read morefinding a Cooperstown souvenir that was left in the car when we dropped it off. He went well above and beyond to retrieve and return an irreplaceable item to us and I could not be more thankful! 10/10 would recommend Alamo and will definitely rent through Alamo the next time we need a car. Service at pickup in Toronto Canada was equally pleasant and helpful.

our flight was delayed so I called ahead to let them know we would be arriving after normal…read morebusiness hours. I was informed that since I checked in my reservation ahead and gave my flight number a team member would wait up to 2 hours after close for us to arrive. we arrived an hour after normal business hours But they were closed and no team members were there. I called the main phone number again and was told the same thing and that this was company policy. The representative on the phone said there was nothing he could do though and no one he could call. We ended up having to get 2 Ubers totaling $200 to take us to our destination. Our Uber driver said this happens all the time.

The service at the 900 Central Ave location was very professional, friendly and respectful. They…read morewent out of their way to make sure I got the Uber ride I needed after returning the rental vehicle through my insurance company. It was my first Uber ride and I was still learning how it worked. I definitely recommend the staff at this location of Enterprise. I've never used the other Enterprise locations so can't speak for them.

First rate customer service. Nationwide insurance gave me an incredibly hard time in approving a…read morerental but the staff at Enterprise really stepped up to try to help me. Will definitely use them in the future. well done!

This location ran out of vehicles to fill the reservation. They then let everyone stand in line…read morewithout letting us know what was happening. The two women at the front desk were giggling and using their phones without a care in the world. It took just under an hour to get to get a vehicle when we had just one person in front of us in line. They were offering electric cars without any knowledge if we'd be able to charge them or utility vans. What an absolute joke.

Worst place to rent a car from. Beware hidden fees, I've…read morenever seen such an upcharge in my life. They charge over $90 just to park the car and its not optional. Oh and I had to drive past the parking spot so it's not a convenience fee.. also don't return late, they don't care even it's a minute past the return time you'll see not one, not two, but three forms of late fees. Mine were 37.50 for being late past the hour, 100 for being late past the day, and another 60 Their troubles. Yes so $200 late fee hidden in your receipt amongst different names. Save yourself the headache and use anyone else, I've had good experiences with enterprise, but honestly save yourself the headache and go to anyone else.