Great experience at this airport location. Amir and crew were excellent. Process was quick and…read moreeasy. They hooked me up with a nice ford f150 with 4WD since I was driving into the mountains and snow was expected.

Employees were a delight. Fast friendly and very knowledgeable. I had a wonderful experience. Props…read more to GEICO and to Enterprise for working together and making everything so simple for me

My flight landed at Albany Airport around 11:30p, and I had the keys before midnight. Beautiful…read moreNissan Murano. And I must give a shout out to Avis Ops Manager, David O'Brien. The car was only 5/8s full when I rented it. I told the attendant who advised me to take a pic of the gauge which I did. I returned the car at 5/8s full (as directed). But was charged and extra $25. I mentioned this in my initial customer review. David O. contacted me almost immediately to say, quote "It appears the system did an auto read on your vehicle and charged you for the gas. I will send in for a refund for you for the amount of $23.25 plus tax." Which he did. Now THAT's service! Thank you David. Thank you Avis. I will for sure rent from you guys again. In fact I will be there late October. Looking forward to it. Thx again. -cj

Absolutely terrible. Dirty, smoke smelling Kia and no shot of an upgrade or change of car. Go to…read moreNational.

Great Station Manager, Brittney Brown!…read more She stayed late until all of us received a car even though it was past her closing hour at 2:00 am. Our plane arrived late and no other rental agency was open but she stayed late and made sure everyone had a rental car. Please give her a shout out and inform her manager of her great customer service!

Good service. All the staffs are nice even at night time. Wide selections of cars and they are very…read moreclean and comfortable. With corporate account, $70 a day total is the cheapest option, pretty good deal. There are toll around the area. There is a $10 service fee on top of the toll that you have pay, unless you have a E-Zpass transponder This location is the easiest to find among all the airports--just walk across the departure road, and it is right in front of you in the parking garage.

Car was ready on arrival with only short wait in line. Car was as reserved. Drop off was easy and…read moreefficient. Nice that counters are right by baggage claim and cars are just a short walk away. Only negative was car was still a little dirty on pick up but definitely not a dealbreaker with all the other positives.

It took us 2 hours in line to get our car. Never again…read more My wife was here 2 weeks ago, same line.

Easy pickup, clean new vehicle, employees were efficient and polite. I had a great experience and…read moreabsolutely will use their services again.

My experience was horrid. Car smelled like weed, tires were horrendous so we slid everywhere and…read morethey gave us the smallest vehicle they had - my husband was very uncomfortable the entire trip. Our trip was a month ago - I make this point to say that I've been promised a $60 credit for an ENTIRE MONTH AND STILL HAVE YET TO RECEIVE IT! I called over a week ago regarding this issue, spent over 30 minutes on the phone and the agent tried to get me to hold yet again until I told her enough! I've made at least 5 calls to them regarding these issues, spent probably 2 hrs. on the phone overall and still have yet to receive the credit. I am furious and at this point, think I deserve a complete refund. I will NEVER use this company again and highly recommend that others refrain from using them as well.

Unfortunately, can't rate this place a zero. Being a gold member means nothing here. You wait in…read moreline like every other customer because they don't leave keys in cars for the gold renters... why?

DO NOT RENT FROM HERTZ!!!!! (May) Rented a 12 passenger van for my wedding to bring family from…read moreceremony to reception (July)... you'd think Hertz would call to advise there's a recall on the van and they don't have them to make other accommodations .. NOPE! I show up ready to pick the van in THE DAY BEFORE THE WEDDING!!! THEEEENNNN they up charged an additional $200 for an 8 passenger Chevy!

When I arrived, the line was extremely long and there was only one woman working the desk. I've…read morebeen on the phone communicating with Alamo which had gotten me no where. Before my trip I was genius and forgot my wallet at home in Hawaii. So the only thing I had on me was my passport. I've rented with Alamo several times so I knew they would have all of my information on file. However that didn't matter. They gave me a hard time and I was unable to get a car. I spoke with Alamo again and they told me I could get a temporary license and that would be able to work. So I had to purchase a new license via online DMV. After I was able to do that everything worked out. There was a woman working the outside booth, I didn't catch her name... she was the manager of the pick up booth that day. She was super sweet and friendly! She first tried to put me in a clown car, I was not driving that nor was it what I paid for. I was very angry and annoyed especially after all I just went through. However she told me when something is clean in the category in which I purchased I could get it. I was mad I then had to wait again. Shortly later she pulled up a vehicle and was like here goes a little upgrade so we can get you out of here. Overall I had a crappy experience but her super friendly and sweet attitude really turned it around. Kindness goes a long way, and it's free!

This review is overdue... I have rented a car twice from this Alamo location in two years and both…read moretimes had fine experiences. The reason I am writing this review now is because my most recent experience was still excellent despite a small hiccup with available cars on the lot (easily/quickly resolved). The check-in process inside the terminal went smoothly. The interaction at the garage booth was fine--Chloe M. was professional and helpful in communicating what was being done to provide enough available cars. The manager was also there and stepping in to solve this issue in a calm and respectful manner. Bonus points--he was dressed in professional attire and communicated well, which gave me confidence in a positive outcome. Alamo at the Albany Airport is my first choice rental car company based on experiences. My bill has always been accurate. Everyone I dealt with was friendly, which is especially welcomed after/before airline travel.

First rate customer service. Nationwide insurance gave me an incredibly hard time in approving a…read morerental but the staff at Enterprise really stepped up to try to help me. Will definitely use them in the future. well done!

Great Enterprise! It's behind a China import shop. The waits are long. Staff is from all over the…read moreplace - but there's seats, cold water. The availability is no good. Review: 4

This location ran out of vehicles to fill the reservation. They then let everyone stand in line…read morewithout letting us know what was happening. The two women at the front desk were giggling and using their phones without a care in the world. It took just under an hour to get to get a vehicle when we had just one person in front of us in line. They were offering electric cars without any knowledge if we'd be able to charge them or utility vans. What an absolute joke.

Worst place to rent a car from. Beware hidden fees, I've…read morenever seen such an upcharge in my life. They charge over $90 just to park the car and its not optional. Oh and I had to drive past the parking spot so it's not a convenience fee.. also don't return late, they don't care even it's a minute past the return time you'll see not one, not two, but three forms of late fees. Mine were 37.50 for being late past the hour, 100 for being late past the day, and another 60 Their troubles. Yes so $200 late fee hidden in your receipt amongst different names. Save yourself the headache and use anyone else, I've had good experiences with enterprise, but honestly save yourself the headache and go to anyone else.