They have Zero flexibility in their renting process. I will never use them again. I needed to adjust my return location by 50 miles but instead of them allowing and charging me a small extra fee I had to turn in my car and then totally rent a different card to go 50 miles. Pathetic. read more

Great service from start to finish. My Avis pickup was quick and smooth, and Yonnas provided excellent customer service. He was professional, friendly, and made the whole process easy. Really appreciated how efficient everything was. I'd definitely rent from this location again. read more

Twice now check in takes forever, 2 people at the counter, each takes 10 min plus per client. Zero urgency. All other counters are empty. Literally use anyone else. read more

This location is below a 1 star , if corporate knew how bad this location makes the entire company look the shareholders would not be happy. Avis has had a random amount of money pending on my Credit card for 30days & is refusing to investigate or figure out what is going on or why i was i ever charged if i was denied a rental . I have been waiting on my funds to be released and they have no answers or nothing. All they can say is call corporate but how can i talk to corporate about a reservation that was cancelled by this company. I WANT MY MONEY AND I WILL NOT STOP UNTIL THIS USELESS AND UNNECESSARY CHARGE IS REMOVED AND RETURNED TO ME . This company if fraudulent and horrific with customer service. Everyone needs to be fired . I have already contacted the BETTER BUSINESS BUREAU & A Lawyer ! read more

Avis Rent A Car - Car Rental Near Me - Atlanta, Georgia

Has the worst CUSTOMER SERVICE!!!! ALL THE AIRPORTS AND ONLINE, when you are speaking with someone that doesnt understand English. ​

THEE best pick up location in Atlanta! When traveling, all you want to do is skip the hassle and get to your destination. At this AVIS location, you get an easy checkout process, great customer service, clean and reliable vehicles every time! Will definitely rent here again! read more

Terrible service. 2 hour wait for a car we reserved ahead of time. Too few agents actually working. Absolutely absurd when the know the number is reservations ahead of time. read more

Rented a car from this location for 24hrs, dropped it off right on time exactly how I got it. There was a miscellaneous extra charge on my cc and I called to find out why. The manager never got back to me, so I will be filing a dispute with my cc company. The service was great at pickup. read more

Flew in from Florida and no cars available. They did not put anyone in a vehicle that day and still were unable to fulfill the reservation. A new trainee was working and waited for 30 for the manager and finally left. Solution on the 800 line was to uber to another location, but they couldn't promise me they had one either. read more

Vacation SAVED by the Lenox Road franchise owner Babajide (G Day) After having the Downtown Avis location tell me 22 minutes before pick up to go to the Damn Airpot we got no cars for you, And the national NON Customer service line reps telling me all Avis is controlled by the independent franchises and they could do nothing except book a new reservation at the walk up to counter price ------- I managed to find this superstar and explaining the situation (we were by now at our hotel check out time and had no car) he said to call and have the national no help line transfer the reservation to his location and he would take care of us. I did, and HE DID! He honored the AARP rate I booked a month earlier even though he had to strike off the $140 extra a no reservation booking should have cost. He gave us a different but close to the same vehicle type as that's what he had and we proceeded with our long awaited vacation with only a 90 minute delay. AVIS national customer service call center people admitted they can do nothing so every Avis experience is 100% based on the franchise you work with. We were soooo lucky to find this awesome family & business man read more

Rented a car in advance. Ran a little late and they gave away my car. They said they called my number, but it was 20 year old number in system rather than the ONE ON RESERVATION. Spent hours reworking my travel plans at considerable cost and inconvenience. Booking.com was less than helpful. Making future reservations through rental company website. read more

They accepted a reservation and then did not have a car. Agent was kind of dismissive about it. Do not recommend.

Don't rent from Avis at the Atlanta airport. We rented a car two months in advance and stood in line for two hours just to pick up the car. It was like the movie Zootopia. The people were friendly but moved at a snail's pace and seemed completely oblivious to how long everyone had been waiting. It was crazy. And they had no idea how to handle the coupon I received from my credit rewards company (it was an Avis coupon!). read more

Do not rent car here except you wanna be randomly canceled on the day or the day before you ready to pick up the car. happen on me twice. what a company?! read more

Worst customer service I have ever experienced. I will NEVER use Avis again. Two hours before I am scheduled to pick up my car and leave town the location called me and said they had no cars despite the fact I have a confirmed reservation. The only suggestion they made was calling Avis corporate. No offer to the to find a car at a different location. Unacceptable. read more

Zero stars really needs to be an option. As a 20 year loyal National renter, this was my first time renting with Avis and it was a horrible experience. I selected Avis due to pickup availability in Buckhead. Upon arrival my choices were a disgusting Chevy Malibu or a car that "couldn't go over 50mph". The gentleman at the counter at the Marriott was very nice and personable, however this car was most definitely not inspected or cleaned. There was damage all over inside and out, which we noted on the form. After driving it, I found more damage (including writing all over the visor.) It was filthy outside and the interior was stained everywhere, but worse, after driving a mere 40 miles I noticed the gas was under a quarter tank, which tells me it wasn't even filled when I picked it up. Furthermore, the PSI on a tire was low most of the less than two days I had the car, ranging from 23-28 psi, often dropping and then increasing again. It was such a pain. The whole car shook going more than 65mph. I understand selection is limited at non-airport sites, but this car wasn't fit to be given to a customer. Not only did I pay a hefty price, but I had to fill up the gas too. I'm incredibly dissatisfied with the entire process and now see multiple charges pending on my credit card too I received four different email receipts for four different amounts- you will be hearing from me again if all those charges go through. Frankly, I believe this entire experience should be comped. Never again. UPDATE- the charges have now gone through and are over $100 more than the quoted price. I have been trying to get this escalated with their customer service since Friday morning. I just continue to receive the generic "we're sorry" reply. Now I'm no longer skeptical of this location, but of the customer service for the entire Avis corporation. This is unacceptable and I will be disputing this charge. read more

RENTERS BEWARE! DO NOT RENT THROUGH AVIS. They will overcharge and nearly double your rental on bogus rental fees. If you dispute the matter, it will literally take months for them to seek any resolution. They will not honor your grievance. Avoid the stress and go with anyone else. DO NOT RENT FROM AVIS OR PAYLESS. read more

No stars! It makes you give at least one star, but I don't want to give any. Absolute worst. We got in line at 11:15, and we are just now leaving the garage at 1:20, and we are preferred members. Took 30 minutes to get out of the gate. Place is so unorganized. They don't get in a hurry at all. Will not use Avis again. Go somewhere else!! read more

Would give 0 stars if I could. If you are planning on using the Avis at the buckhead Marriott nearby at 3405 Lenox rd do NOT use them. We reserved two days in advance, and not only did they give our car to another customer in the morning, they didn't check ID and let them use our reservation number, so if we didn't call customer service we would have been charged! Not only that but that Avis did not even have a desk attendant. They had a sign that said "back in 10 minutes" and a phone number. Well, when we called the phone number he BLAMED us for "probably making a reservation in the past 2 hours" and told us they had no cars left. Thankfully the awesome team at Sixt nearby blessed us with a rental 15 minutes before closing! He saved us big time! Highly recommend! If Avis screws you over, go to the Sixt nearby! read more

Never again, Avis at the Atlanta airport! The agent just took it upon himself to charge me insurance without asking first. Judged me and my son and assumed I didn't have a credit card because I was going to pay with my debit card. Then he rented me a vehicle with a big dent on the passenger side with dead tags! Then the second vehicle had, again, dead tags-- dead paper tags! The third vehicle smelled like smoke and the tire light was on and guess what, yes, a tire went flat and roadside assistance had to be called and they wanted to charge me extra! wasted so much time dealing with agents who acted like they couldn't be bothered. Well now I won't ever be bothered with them either. By Avis! read more

Avis Rent A Car - Be sure to walk around and check the vehicle and the plates before you drive off the lot and start the vehicle up to make sure tire light on - Car Rental Near Me - Atlanta, Georgia

We had an awful experience renting a car from Avis. We secured a car with a great price online. Once we got to the rental place, we were told this price is only for electric cars. It said nothing about this online. Also we were told there were no small cars for rental and had to rent a large car than we needed. They encouraged us to purchase the toll package. Big mistake. To add insult to this event, we received an email from Avis telling how sorry they were that we were unhappy. I've tried to contact that person many times to discuss but they will not respond. We will never rent from Avis again. read more

I have had a very poor experience with Avis; I will highlight four issues from one rental. I experienced a flat tire on interstate 85 in Virginia. I called Avis and they told me it would take 2 1/2 hours to arrive. I had to call 911 and a State trooper came and gave me some protection to change an SUV tire by myself. The state trooper looked at my flat tire and told me that it had been patched. I informed the Avis representative of this when I returned the SUV but still received a $370 charge for a new tire. When I returned the SUV, I filled the gas tank and the receipt showed it was full. The airport attendant could not print out a receipt at the time of return but I was charged a $86 "fuel service fee". When I called Avis to challenge the charge, despite having a receipt from Avis they required me to submit the original receipt with gas purchased before the return. I told them I would dispute with my credit card company. Finally, Avis states that they have a daily fee for using their electronic toll pass; they neglect to tell you that they bill you a $14.95 fee for each toll that they process. I was in the NE and had several $5 tolls and was charged $14.95 each time. Bottom line, I would avoid Avis at all costs; they are a dishonest company and I feel like I was abused. It was a very poor experience. read more

we had a reservation to pick up a suv car rental in Athens Georgia. Pick up time was 11 am and there were no cars. we went back and got car within the hour and loaded the car. the trunk sensor was beeping and the trunk would close. It flew open on the way back to car rental property. I had to get in the back to hold luggage so that it wouldn't fly out of car. upon arrival. we were greeted with uncooperative avis personnel who promptly told us that it had been working fine and that there solution was to get out duct tape and a screwdriver. there were no cars left and they were remarkably unfriendly. I mean horrible. they made no attempt to help us with another car rental co. we finally got another car rental and asked if someone could drive us over to new location. they refused. There was another customer who was waiting for a car and it never showed. The minute we all left the office , they closed up the office and disappeared. They voided our contract and charged us $100. Unacceptable!!! Poor service and behavior read more

After numerous emails and text messages reminding me of my reservation (I'm a 30-year Avis Preferred member so they think I need reminding -- ok, fine) at the Atlanta airport, I make a beeline for the Avis counter, which entails a Skytrain ride -- total time from my landing gate, about 30 minutes -- and as I'm approaching the Preferred Customer counter -- I get another text saying my Van is waiting for me at space E28. All righty then. It's about 9:30pm. I trudge over to....ummm....an empty (??!!) E28. Back to the counter, look at the list of Preferred Customers on the board and my name is not there. I wait for an open representative. I ask, where's my car? I have a reservation, which you reminded about multiple times. You just texted me saying my car is at E28. it's not there. She says, sorry, we don't have enough cars. But, I say, you just told me you had reserved one for me and it was not there. Que Pasa?? We don't have enough cars, she says again. I say, did you give mine away? Didn't the word "reservation' mean anything. She smiles gamely, clearly I'm not the first disgruntled customer and I feel sorry that she has to work for such a poorly managed company. Final point. This is the THIRD time this has happened to me this year. Now that AVIS no longer honors reservations...I'm looking for a rental car agency that does. Suggestions?? Thanks. read more

Avis Rent A Car - Where's the Avis car waiting in space E28 for me? - Car Rental Near Me - Atlanta, Georgia

Three hours still no car - go anywhere else. Did everything right, no issues and still here waiting.

I booked (and prepaid) a car and the location sold out. As a preferred member they did not hold my rental. No cars avail in the entire state for 4 days. Then offered me a refund in 5-7 days! Bad service! read more

Avis Rent A Car - Avis overbooked and ran out of cars - Car Rental Near Me - Atlanta, Georgia

No specific issues other than the long line and delay in cashing out with the rental. The car wasn't bad, although the check engine light was on... read more

What a huge disappointment. My family and I woke up early to get here at opening time, 8am to rent our SUV only to find it hadn't been delivered yet. We reserved our car 4 weeks in advance to ensure this wouldn't happen, with full payment. When we arrived we were told it would be at least an hour and they could do nothing about it. We called customer service, they were unable to offer any solutions or apologies for this horrible delay. We are now hours late for our vacation with a very grumpy family. No discount, upgrade or apology was offered for this horrible mixup. You would think ordering weeks in advance would give them the opportunity to plan and make sure our car was there, however they chose not to and have now lost a lifelong customer. read more

Wish I would have read the reviews first- they are all true. The most unprofessional group of people I've encounter while traveling for business. Go to get a car, prepaid - get there to wait for 15 minutes to be told "our computers are down and we close soon anyway- here is an 1800 to go find a car". Don't waste your time with such a low rent group of people. Poor customer service - they don't deserve a dollar of anyone's money. read more

Normally I don't write reviews, but my experience at this Avis location as well as my experience with the entire Avis organization was so horrible that I have no choice. I reserved a rental for pick up @ 5:00 PM. When I went inside there was no one from Avis available to help me. Just a sign that said "be back in 10 minutes" with a phone number written on the bottom. I waited around for a while and decided I would call the number listed since I still didn't see anyone around who could help me. The man I spoke with told me despite making a reservation there were actually no cars available at this location. He rudely explained that "just because you order a cake for pick up doesn't mean you're getting a cake it just means you placed an order" and then hung up on me.... no sir. If you order a cake it means you are getting a cake. I paid for an Uber to and from the Avis, wasted an hour of my life, went home with no rental car, and was insulted by an employee in the process. Corporate customer service was not helpful either. Go to enterprise or hertz instead. read more

Is no stars an option? We rented an 11 passenger van well in advanced and showed up only to be told they didn't have the van we reserved and paid for. We were told we HAD to go to the airport location. Upon calling customer service, they said airport location doesn't have any vans. When we requested Brianna, apathetic Avis employee, to call and check Avis airport location to ensure it is actually there- she said she couldn't call. Was she busy? No. No apathy, no I'm sorry. We are currently stranded. This has to be the worst customer service we have dealt with. DO NOT BOOK HERE read more

DO NOT RENT FROM THIS LOCATION EVER! I rent from Avis WEEKLY for work travel, and I have never had service this horrible. I've had 3 rentals this year from this location, and EACH TIME there was an issue with picking up the car or the condition of the car. In the last instance, I had to drive all over Atlanta to secure my own rental. I was told there was no "We'll Pick You Up" program, so again, it was up to me to not only find a location that had a vehicle available, but I also had to pay an UPCHARGE for my rental because that specific location didn't have the class of car that I originally rented. I can't stress enough how I will NEVER again rent from this location, or any location in Atlanta that is NOT the airport. Please save yourself some time and energy, and either rent from the airport, or do not use Avis AT ALL. #YouveBeenWarned #RentAtYourOwnRisk read more

Two stars because of how simple it was to pick up the car and get out of the parking deck. That's the end of the positives though... I reserved a premium car, which ended up being unavailable when I arrived to pick it up. I was given a full-size Chevy Impala that had multiple issues. First, the car was over 30,000 miles and it showed; it idled loudly and kept flashing "change oil". Aside from that, the cloth seats were filthy and the passenger seat had MULTIPLE cigarette burns...! I also found a dry cleaning receipt on the floorboard of the back, this car was obviously not cleaned before it was handed off to me. Not at all what I expect from Avis. I wouldn't trust this location, regardless of easy access. read more

If I could give it a lower star I would. First having preferred status doesn't help at all here, you could say it hurts you. The main desk had no one there as in customers but the agents won't help you because you have preferred status. The you go out to the area and there is a line ten deep. Your supposed to get upgraded according to the app but they say no. I showed the gentleman behind the counter the vehicle I was supposed to get but instead I get a broken center console vehicle and definitely not the standard that I would expect from Avis. I am told to drive to a second location in downtown Atlanta and they are sold out. Was sent then to the hotel and was told to call the roadside service and they would bring out a vehicle and swap it. Which guess what they won't. I am following what the said keeping very polite but getting the run around from Avis. You would think with 22 rentals this year they would help with their service. read more

There is a young black lady that works here that was extremely extremely rude! I went to this location because it was right next door to my hotel plus I wanted to change my car. Instead of telling me nicely that they do not have available cars, she was saying it so rudely. read more

Do not rent from this location. After having a full size car reservation I showed up and they didn't have full size cars. They offered me a mid size car and said sorry for the inconvenience. The problem was I had to pick up clients from the airport and we couldn't fit in a midsize with luggage etc. It was not inconvenient...it didn't work! I had to drive my leased car and avis wouldn't do anything for me. I will never rent from here again. I'm taking my travel business elsewhere. I rent cars every other week and all avis had to do was step up and make it right and all i got was a sorry for your inconvenience but you were offered another car. On to enterprise! read more

I am extremely disappointed with Avis. After getting an estimated quote from them, I waited about an hour to pick up my car from Atlanta airport. After denying additional insurance with my initial quote, additional insurance was added to my contract without being asked. I didn't read the details to the contract when I picked up the car and signed the contract. I will never go with Avis again. read more

The staff is very nice at this location. Cars however are not available and as previous yelpers mentioned the car availability is low even when they are prepaid rentals. You may wait half a day to a day to get your reserved car. Not the staffs fault. Be aware that this location is understaffed underresourced. And if you need to get somewhere dont count on the cars here. read more

The Buckhead location is convenient, but service compared to other Avis locations is terrible. Had to wait over an hour to pick up car although we had a reservation. Upon return, we again had to wait --about 20 minutes. I don't recommend this location if you have somewhere to be. read more

If I could give this location zero stars, I would. As other customers have said before, the service at Avis on Lenox Rd. is dreadful. I reserved a car, arrived to be told that "we are not honoring reservations" even though I am an Avis preferred customer. I protested, then they told me that they did not have the type of car I reserved. I don't know what sort of company takes reservations and then does not have the inventory they promised. The counter girl was unable to explain why this was happening. The manager was nowhere to be seen and customers were expected to wait 40 or more minutes for him to return. To add insult to injury, I was then told to add myself to a fifteen person waitlist for when cars eventually came in. "At Avis we try harder"??? What a joke. The deserve to have their management contract pulled, or to go out of business completely. read more