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    Avis Rent A Car

    2.7 (49 reviews)
    Closed 9:00 am - 1:00 pm
    Updated 1 month ago

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    Please know the fuel charge even though there was a full tank
    Ame M.

    BEWARE Just left this place, returned the car with a half tank because I've never heard of that being an issue. The rude grumpy woman we had the first time told me I wasn't allowed to return the car without a full tank Ok fine Made me leave, get gas, come back Gave the grumpy ol lady back her keys she charged my card gave me the receipt hopped in my Uber and sure as shit I get halfway to my next destination only to realize that she wrote down I return the tank half full ( tho I went and fuller it) and charged me $81 for fuel service after I just put almost $60 in gas in.... FRAUDULENT

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    2 months ago

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    2 years ago

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    8 months ago

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    8 months ago

    Same as all the other one star reviews. They don't have cars leave you hanging and lie and don't assist you. Worst customer service ever.

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    1 year ago

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    1 year ago

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    2 years ago

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    4 years ago

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    5 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    7 years ago

    Sorry to see my favorite car rental agent leave, she has awesome customer service. Congratulations on your life's next adventure!!

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    8 years ago

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    5 years ago

    Would not honor rental reservation, refused to give us car that we rented because it was one way.

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    7 years ago

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    8 years ago

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    4 years ago

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    5 years ago

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    8 years ago

    I wish I could give this place 0 Stars. I would rather walk than ever rent from this place again.

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    9 years ago

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    6 years ago

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    8 years ago

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    9 years ago

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    8 years ago

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    13 years ago

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    10 years ago

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    10 years ago

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    8 years ago

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    9 years ago

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    Review Highlights - Avis Rent A Car

    i dont know how the price compares, but the attendant (jack?) was cheerful and very accommodating.

    Mentioned in 2 reviews

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    Fox Rent A Car - Look for the little "Fox" sign under the Shuttle Bus sign

    Fox Rent A Car

    2.0(645 reviews)
    3.1 mi

    Excellent except for shuttle fee when you have to take 2 shuttles each way. Ug. My car & facility…read morewas fabulous

    I just left Fox rent a car in Ontario CA on Holt Blvd. Wow I am absolutely embarrassed for this…read morelocation. The employees actually harass you to get their insurance. And frankly, are just extremely very, very awful employees. I rented via expedia and paid ahead for a standard suv. When I arrived the worker, Leticia, told me it would be a Volkswagen Jetta. What? She looked at me like I did not understand her. I told her I paid for a standard suv. Then she said oh it's a dodge hornet, which I looked up and saw it's a compact Suv. So I told her that doesn't sound right, I asked her questions about what their categories include and she said categories between expedia and fox are different but failed to provide a policy or image where we can see what the definitions were and sad "it's just what I am telling you it is." Wow. So then she ended up telling me it would be a Rav 4 which to my understanding is a mid-size suv. So I settled for it because honestly we were on our way to a funeral and just wanted to get our car and leave. I told her I wanted to add 3 drivers since it's a long drive and wanted additional driving help. She told me it would be 13 dollars per person per day (we had a 8 day rental). I told her that I had researched and according to California State Law (Assembly Bill 901), car rental companies are legally required to waive additional driver fees for specific family, business, and legal relations. This includes spouse, parents, siblings, etc. She said no different. I told her it's state law and she kept saying no so I asked for a manager because I told her all my questions I'm asking you dont know or telling me no. She said she would call the manager and I had to wait for her to call back asked me to step to the side. I spoke to the manager she said I rented a 5 person suv and that a rav4 was for 5 people. I told her my understanding is that is a mid-size and I paid for standard for more comfort for a long trip, she didn't care. I gave the phone back to Leticia and when it was my turn rolled her eyes and did a "whatchu waiting for gesture" with her arms and hands up to hurry up. I asked her why she was being rude and giving me attitude and I she said because I gave her attitude first. I told her that was not true, she knows that, and that I was simply asking questions and she seemed to nit know the answers so she was getting upset. She processed to be rude and told me to give her all the drivers licenses. I told her during times like these we need to be grateful for our jobs and kind to all. She told me "you will not tell me how to behave! And I am NOT SERVING YOU!" I told her okay no problem, asked for her name and left. It's important we speak up when we are victimized for asking questions or being treated differently than other guests. The party prior and after me where White who were treated visibly better than I was. I am Hispanic. I felt this treatment was partly due to my racial background and her failure to take accountability for mistakes and not have the capacity to see faults and apologize. Nothing I said or did was rude and I know they have cameras to see that. I am extremely disappointed and after renting there many times ( and having bad experiences) I will not be coming back, neither will my friends or family, and anyone who reads this, because that this in, and go somewhere else. This company does not have the right to not follow state law, or behave differently than the rest. I HIGHLY DISCOURAGE ANYONE FEOM RENTING HERE. PLEASE RENT ELSEWHERE. Alamo for me has been great, as a recommendation.

    Photos
    Fox Rent A Car - Inside the office

    Inside the office

    Fox Rent A Car - Shuttle pickup at Ontario airport rent a car

    Shuttle pickup at Ontario airport rent a car

    Fox Rent A Car - The shuttle will take passengers to the off-site location for Fox Rental Car Company

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    The shuttle will take passengers to the off-site location for Fox Rental Car Company

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8(368 reviews)
    3.7 mi

    They made it right took 2 months but they gave me money back finally an I'm good with that not…read moregonna rent a car for a hot min

    Normally, I always go with Enterprise Rent A Car, but with my trip out of Ontario airport, it was…read morenot a good experience. When we arrived in Ontario, the online check in was great. We were able to skip the line and get right into our vehicle which was a Waggoner. However, within 2 miles of driving the Waggoner off the lot, we began to experience problems. As we drove down the highway and made full stops at red lights, the car would idle and completely turn off. It was very scary and we were almost rear ended twice. We knew that we could not drive up the mountain to Big Bear in this vehicle, so we decided to pull over into a parking lot and call Enterprise. This was when customer service became very poor. To explain, I called their hotline, and the woman who answered said she would have the Ontario Enterprise call us from their store right away. This NEVER happened. Since we did not feel safe driving the vehicle, I called another number provided on the Enterprise website that was supposedly linked directly to the Enterprise Ontario website. Once I connected with someone the woman on the line directed a tow truck to come jump the car. I informed her that what we really needed was the tow truck to tow the vehicle back to Ontario Airport and that we would need another vehicle. This person on the phone was not understanding this. She kept saying that the jump was on the way. I asked her how were we supposed to get back to Ontario airport and she could not explain. After being put on hold, I decided that we would drive the car back ourselves and risk being rear ended and potentially getting in an accident. The woman on the phone said okay. As we drove back, luckily we made it back to Enterprise unscathed, however, the car did shut off again 2 more times, and I put on the hazard lights for other cars to avoid us. Once we got back to Ontario, the Ontario staff was very helpful. When I asked them about the customer service hotline, they said that they do not even have a phone that is linked to their site. Furthermore, we were charged for a tow truck service, but I explained to the on site staff that we refused this service. Luckily, this was taken off our bill. This whole ordeal costs us an additional 2 hours of time when we were trying to get up the mountain to Big Bear. It was extremely frustrating. As you travel, no one wants to be stuck on the side of the road, and Enterprise is not helpful with their communication system. Our reservation was 71822394. I would appreciate to be contacted by Enterprise about this experience. *Please see comment below from Enterprise. If you actually read my review, you would see that I went through circles to get help on your hotline phone system. I would like to be contacted directly.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    DT 24 Hour Car Rental

    DT 24 Hour Car Rental

    5.0(7 reviews)
    3.7 mi

    Just as others have said, Mr. Lee is the man. When I tell you the process to rent was easy, it was…read morelike driving through a drive-thru putting in your order and your order being ready by the time you reach the next window lol. 24 hour car rental business Located in Ontario, CA only 3 miles from Ontario airport. A small lot with more of SUV/mid size SUVs and a few sedan vehicles. Plenty of options to fit your needs. It looks a little sketchy from the outside BUT it is LEGIT as they come. We've rented 2 vehicles within a month for local road trip purposes. Both cars were very clean, serviced up to date, had gas and ran smoothly. No problems whatsoever. We rented a Toyota Sienna 7 passenger mini van that had plenty of space and was honestly one of my favorite rentals, super good on gas! Next, was a smaller mid-size Mazda 4 cylinder. Amazing on gas of course & really easy to drive. Lee is so quick to respond and is an excellent communicator. He has a great feel for making sure his clients are taken care of. He goes above and beyond to make sure your rental experience with him runs as smooth as possible. He is such a nice guy and really makes it a point to help you especially if you're in a bind for a rental. Lee even offered pick up/drop off services. AND he gave me a free apple car charger for the road. Seriously just the best. They accept all forms of payment. Credit card, Debit Card, Cash, Zelle. There is no credit check. There is a $500 deposit that will be returned to you once the rental is returned. THEY ARE OPEN 24 HOURS but the lot is locked so you will need to call before hand to meet Lee or another employee at the lot. It isn't your typical Car rental place that you can just enter during business hours. Think of this as a private car rental agency exclusive to those who "know" lol. It really is a great business. If I had to compare, it works the same as a TURO rental but obviously better. HIGHLY HIGHLY recommend renting from here. An option to choose from if you don't have a credit card. And a terrific option if you're not able to rent anywhere else. Already referred friends and family here & I hope you do too after you rent from DT 24 Hour Car Rental.

    The best service ever!!! Mr. Li saved our frustrations upon arriving late from our flight Breeze…read moreAirways from SFO to SBD Airport. We missed our car rental booking, closes at 8pm. We found Lee at google maps open 24 hrs for Car rental. He answered the phone and helped us to get a car!!! He drove the car and picked up us. It was a nice Chevy Traverse, provided us with a phone chargers. Excellent service!!! He was our uber driver on our return flight at SBD Airport to SFO. Hazzle free !!!What a stress relief!! Definitely we will call him again for a car rental!! Highly recommended for travelers!!! Thank you Mr Li...

    Photos
    DT 24 Hour Car Rental - Car lot

    Car lot

    DT 24 Hour Car Rental - DT 24 hout car rental sigh logo

    DT 24 hout car rental sigh logo

    DT 24 Hour Car Rental

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    Alamo Rent A Car

    Alamo Rent A Car

    2.8(243 reviews)
    3.7 mi

    Alamo Car rental is inside the Ontario Airport along with the other car rental agencies. A bus…read moremakes the loop between terminals, lots and the car rental area. Ontario Airport is a small (though international) Airport with 2 terminals. Getting the rental car was easy. Bus ride was 5-8 minutes, no wait at counter (pre filled info online), and choice of cars. Easy access to interstate as well. Car return was a breeze but pretty good wait for the shuttle bus. Overall a positive experience.

    If I could leave no stars, I would. I was already unhappy when I received a dirty rental car from…read morethis location, but my husband and I were pressed for time and had to leave for Las Vegas, so we took the vehicle anyway. Things got even worse after we returned the car. My husband accidentally left his wallet inside the vehicle. We realized it the next morning, which means whoever cleaned or handled the car after return had access to it. My husband immediately went to the Alamo Ontario location the next day, around 8:00 a.m., and the staff told him the wallet was not there. I then filed a lost item claim online around 8:15 a.m. Strangely, at 3:30 p.m., we suddenly received a call saying the wallet had been "found." This entire experience felt dishonest and extremely unprofessional. Trying to contact the Ontario office was nearly impossible, and there is no direct corporate number to properly escalate concerns. The lack of accountability is unacceptable. Now I have to take time off work and return in person just to file a complaint. Horrible customer service from start to finish. I will NEVER rent from this location again, and I strongly suggest others avoid it as well. Alamo needs to hire employees with integrity and create a system where customers can actually hold locations accountable when issues happen. I am extremely disappointed. I will not return to this location!

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Budget

    Budget

    1.6(118 reviews)
    3.7 mi

    For the most part my experience at Budget, Ontario was good…read more The lady was all business, which I really liked. I am guessing it is a new protocol for car rentals. Same thing happened to me at a different company, but didn't happen in previous years. She asked me what brought me to CA, what was the purpose of my visit, what were my plans, what was I going to do. When she didn't get a straight answer to those questions - she asked again. She offered some extra services but didn't push for them. One thing she didn't explain was how to return the car when the office is closed. She also didn't tell me that we needed to keep the slip she gave us - it was needed at the return. Return itself was easy. There was an attendant at the parking who was helping with the return and taking pictures of a returned car. Car was in a good condition, full tank, running smoothly. Front windows were very dirty. Phone number on the website and confirmation email doesn't work.

    I typically have a great experience at Budget. The staff are often joyful and kind…read more I came early in the morning upon opening. There were 6 people already in line. There was not a positive regard or focus on customer service for people in line. The gentleman who may have been the manager was more focused on straightening (to his liking) the stantions with the retractable ropes instead of focusing on customers and taking the line down. I actually rented my car through Priceline and wanted to potentially extend the rental beyond the return day. I wanted to know a price. The man refused to let me know what the cost would be stating it would only be potentially up to 3 times the amount I originally had rented it for because I went through a third party and if I wanted to extend the rental for a week, an amount could not be given to me. In questioning how this would even make any sense, he stood by the idea he could not give me a dollar amount because I went third party. So basically, as a customer, you need to just say yes and they can charge you pretty much an amount without your consent which makes no sense, is highly illegal under CA law.

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    Budget
    Budget
    Budget

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    Avis Rent A Car - carrental - Updated June 2026

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