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    Enterprise Rent-A-Car

    2.8 (369 reviews)
    Open 6:00 am - 11:59 pm
    Updated over 3 months ago

    Enterprise Rent-A-Car Photos

    Recommended Reviews - Enterprise Rent-A-Car

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    Most of the cars I've rented here are out of windshield washer fluid. This is not only cheap but a safety issue.
    Jim W.

    I've been renting from Enterprise for awhile and from many locations. This is one of the best with quick turnaround (unless they are at peak times like business travel Monday Friday etc). The cars have always been well maintained and the manager here Noel (not sure on spelling) is terrific.

    Shani S.

    So fast and easy!!! Upon exiting Ontario airport it is very easy to follow the signs across the street to the shuttle stop. Hop on and it takes you to the rental car terminal where all vendors are at. I did not have to wait in any line, go straight out the back door to pick up your car. Two gentlemen were there waiting, very nice and professional. They got me to my rental in less than 5 minutes. Clean, full with gas, ready to go! Highly recommend this location to pick up your car!

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    24 days ago

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    2 months ago

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    3 months ago

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    23 days ago

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    10 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    7 months ago

    They made it right took 2 months but they gave me money back finally an I'm good with that not gonna rent a car for a hot min

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    5 months ago

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    1 year ago

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    1 year ago

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    11 months ago

    Great service! And above that I lost my headphones inside and didn't notice until they called me and advised me I left them behind.

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    2 years ago

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    1 year ago

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    10 months ago

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    9 months ago

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    8 months ago

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    7 months ago

    Reps never told me i needed a credit card to complete the rental transaction. So i showed up and wasted my time!

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    1 year ago

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    2 years ago

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    1 year ago

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    10 months ago

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    3 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    11 months ago

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    3 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    6 years ago

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    Page 1 of 10

    Ask the Community - Enterprise Rent-A-Car

    How much will it cost to part my personal car at your location?

    Thanks for you inquiry. We do not currently provide parking facilities for personal vehicles. Best wishes. - Lisa S

    Hi, my name is Amy,I've made an reservation for my trip,from Anaheim (pick-up ) to Ontario airport.I'd like to know,how to get to the airport after returning my car?Is there free shuttle or just by walking.Thank you.

    Hello Amy, Thank you for choosing Enterprise for your rental needs. There is a complimentary shuttle that will take you to the terminals. The shuttle runs every 10 to 15… 

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    Review Highlights - Enterprise Rent-A-Car

    This location happens to be the most convenient for me because of the hours.

    Mentioned in 4 reviews

    Read more highlights

    Alamo Rent A Car

    Alamo Rent A Car

    2.9(247 reviews)
    0.0 mi

    Alamo Car rental is inside the Ontario Airport along with the other car rental agencies. A bus…read moremakes the loop between terminals, lots and the car rental area. Ontario Airport is a small (though international) Airport with 2 terminals. Getting the rental car was easy. Bus ride was 5-8 minutes, no wait at counter (pre filled info online), and choice of cars. Easy access to interstate as well. Car return was a breeze but pretty good wait for the shuttle bus. Overall a positive experience.

    If I could leave no stars, I would. I was already unhappy when I received a dirty rental car from…read morethis location, but my husband and I were pressed for time and had to leave for Las Vegas, so we took the vehicle anyway. Things got even worse after we returned the car. My husband accidentally left his wallet inside the vehicle. We realized it the next morning, which means whoever cleaned or handled the car after return had access to it. My husband immediately went to the Alamo Ontario location the next day, around 8:00 a.m., and the staff told him the wallet was not there. I then filed a lost item claim online around 8:15 a.m. Strangely, at 3:30 p.m., we suddenly received a call saying the wallet had been "found." This entire experience felt dishonest and extremely unprofessional. Trying to contact the Ontario office was nearly impossible, and there is no direct corporate number to properly escalate concerns. The lack of accountability is unacceptable. Now I have to take time off work and return in person just to file a complaint. Horrible customer service from start to finish. I will NEVER rent from this location again, and I strongly suggest others avoid it as well. Alamo needs to hire employees with integrity and create a system where customers can actually hold locations accountable when issues happen. I am extremely disappointed. I will not return to this location!

    Photos
    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Thrifty Car Rental - Thrifty has the blue sign with yellow (or white) wording

    Thrifty Car Rental

    2.2(130 reviews)
    0.0 mi

    I needed a car rental last minute this evening for a few days. I booked through Priceline and they…read morehad the best price and I was able to pick up in just a couple hours. This was very convenient! I booked a vehicle equivalent to a Corolla and when I got there they wanted to give me a Mustang. I told her that's not an economical vehicle and I have a child in a booster seat. The lady at the counter offered be a Buick GX and said it was a small SUV. Not is it small. My son has a wheelchair stroller and it doesn't fit in the back. The service was great. The price was competitive. The car was clean. It was dark outside when I picked it up so I made a video walk through of the vehicle. The process went smooth. So far, I'm happy with my experience.

    Renting a vehicle in Ontario, California…read more.. Using Dan O.'s tip, I found my most recent rental car on AutoSlash.com. Compared with other companies, Thrifty had the best rate and only involved one shuttle to the rental car facility. (Read carefully if two shuttles are needed.) When I got to Ontario International Airport, I walked outside, crossed the street, and went to the curb where the shuttle stopped. The ride to the rental car facility seemed like it took just a few minutes. Thrifty shares the building with other companies. There was just one customer in front of me, and Avi at the desk was efficient. He was quite conversational and pleasant. However, when I got to the assigned stall, it was empty. I dragged my suitcase and backpack across the lot to make sure that I was at the correct lot before I went back inside the facility. Luckily, Avi was still there. I told him that there was no car in stall #76. He apologized and found me another car. I told him that it was kinda dark outside at 11 p.m., and the dry summer heat in July wasn't helping. Oh, well... at least I got a hybrid car! Returning the vehicle was no problem. I filled up a quarter tank at Costco in Rancho Cucamonga. The gal that checked me in was professional and quick! I caught the shuttle back to the airport with no drama.

    Photos
    Thrifty Car Rental - Catching the free shuttle to the airport

    Catching the free shuttle to the airport

    Thrifty Car Rental - Inside of the rental facility

    Inside of the rental facility

    Thrifty Car Rental - Walking to the parking lot at about 11pm to find the car

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    Walking to the parking lot at about 11pm to find the car

    Avis Car Rental - Getting my car at night...

    Avis Car Rental

    1.8(222 reviews)
    0.0 mi

    Very disappointed with my experience at the Avis Ontario location…read more I originally booked and paid for a midsize SUV (Mazda CX-50 or similar), but the Covina location gave me a Mazda CX-5 instead. Not only is the CX-5 a smaller compact crossover and not a midsize SUV, but the vehicle also had an oil warning light on and a cracked windshield covered with clear tape. After calling Avis customer service, I was instructed to drive over 45 minutes to the Ontario location because they supposedly had the midsize SUV I had originally reserved. When I arrived and explained the situation, three front desk employees immediately insisted that the Mazda CX-5 and Mazda CX-50 were the exact same vehicle. They repeatedly dismissed what I was saying, spoke to me rudely, and made me feel embarrassed in front of other customers. Even after checking with a supervisor, they continued insisting the two vehicles were identical and refused to listen. I was eventually told my only option was to swap into another Mazda CX-5 because that was "all they had." However, when I drove into the return lot, I noticed a Mazda CX-50 sitting nearby. I asked lot attendant Ron whether the CX-5 and CX-50 were the same vehicle, and he immediately confirmed they were not. He explained that the CX-50 is larger and falls into the midsize SUV category, exactly as I had been trying to explain the entire time. After taking photos of both vehicles and bringing them back to the front desk, the employees quickly realized they were mistaken. Instead of acknowledging the error or apologizing, they quietly processed the swap and handed me the keys to the CX-50 I had originally paid for. The only reason this situation was resolved was because of Ron in the lot. He actually listened, understood the issue, and helped find a solution. Thank you, Ron, for providing the customer service that should have been offered from the beginning. The front desk staff could benefit from additional customer service and vehicle classification training.

    Staff was friendly and helpful. However I had a prepaid booking and they informed me they did not…read morehave the car I booked. I could wait or pay for a bigger vehicle or take an electric car. I had not planned for an electric vehicle and was staying at a friend's house who did not have a charger. I had to plan around figuring out chargers to ensure I was not charged more for a not fully charged car.

    Photos
    Avis Car Rental - Caught the free shuttle back to the Ontario International Airport (ONT)

    Caught the free shuttle back to the Ontario International Airport (ONT)

    Avis Car Rental - There's my car! The key fob was inside the car

    There's my car! The key fob was inside the car

    Avis Car Rental - There's a free shuttle between Ontario International Airport (ONT) and the Rental Car Facility

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    There's a free shuttle between Ontario International Airport (ONT) and the Rental Car Facility

    Fox Rent A Car - Look for the little "Fox" sign under the Shuttle Bus sign

    Fox Rent A Car

    2.0(660 reviews)
    2.1 mi

    It does take 2 shuttles to get to fox it was also half the price of other agencies. The staff was…read morefriendly, no line. Took 5min to get my car. I would say the car wasn't the cleanest had food in the crack of my seat, but again half the price I was fine with food and stained seats lol. To go back to the airport they offer someone to take you for $15, so convenient, the nice man that checks in the cars took me in my car back to the airport, so nice I didn't have to reload my 50lb bag to another car!

    Booked through Priceline. Set a pick up time at 5:00 PM, called early in the morning to say there…read morewas a delay and asked to push my pickup time to 6:00 PM instead. Customer agent stated it was fine and they hold the reservation for 2 hrs post pick up time. Due to heavy traffic I arrived later than 6 but still within the grace period. Counter stated that I was late to my pickup time and when I said I was told there was a grace period she said the grace period was for a reservation and not my particular car. Fine, give me a different car. Nope. There were no cars. As people returned cars they quickly cleaned them and gave them to the next customer. She stated that if I waited they could give me a car. But there were a lot of people outside the office waiting as well and she couldn't give me an ETA. I requested a refund and she stated that she wrote up notes on my file and to call Priceline for the refund. What's the point of having a reservation (grace period or not) if there's actually no car to reserve?

    Photos
    Fox Rent A Car - Inside the office

    Inside the office

    Fox Rent A Car - Shuttle pickup at Ontario airport rent a car

    Shuttle pickup at Ontario airport rent a car

    Fox Rent A Car - The shuttle will take passengers to the off-site location for Fox Rental Car Company

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    The shuttle will take passengers to the off-site location for Fox Rental Car Company

    Enterprise Rent-A-Car - carrental - Updated August 2026

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