Excellent except for shuttle fee when you have to take 2 shuttles each way. Ug. My car & facility was fabulous

Zero Stars!! Very disappointing experience with Fox Rental Car. I specifically declined the insurance, but later discovered that I had been charged for it anyway. I had gone back because the prepaid gas option I requested had not been added, and it appears that when they corrected the gas, the insurance was added as well. When I tried to dispute the insurance charge, I was told there was nothing they could do because I had signed the agreement. The whole process felt very tricky and left me extremely disappointed. My advice to anyone renting from Fox: carefully review every single charge on the agreement before you sign and before you leave the counter, even if you have already verbally declined something. Unfortunately, I will not be doing business with Fox Rental Car again. read more

My flight was delayed, so I missed my scheduled pickup before closing. I called Fox to tell them I would be by in the morning to pick up the car. When I arrived at 8:30 the next morning, they no longer had the vehicle category I had reserved, and all "Jamen" at the desk could offer me was an upgrade @ $30/day, take it or leave it. I'm stuck and 70 miles from where I need to be with very limited alternatives; best available option was to pay the $180 (6 days) upgrade fee. You can be sure I will never rent from Fox again. There are too many other choices. read more

I just left Fox rent a car in Ontario CA on Holt Blvd. Wow I am absolutely embarrassed for this location. The employees actually harass you to get their insurance. And frankly, are just extremely very, very awful employees. I rented via expedia and paid ahead for a standard suv. When I arrived the worker, Leticia, told me it would be a Volkswagen Jetta. What? She looked at me like I did not understand her. I told her I paid for a standard suv. Then she said oh it's a dodge hornet, which I looked up and saw it's a compact Suv. So I told her that doesn't sound right, I asked her questions about what their categories include and she said categories between expedia and fox are different but failed to provide a policy or image where we can see what the definitions were and sad "it's just what I am telling you it is." Wow. So then she ended up telling me it would be a Rav 4 which to my understanding is a mid-size suv. So I settled for it because honestly we were on our way to a funeral and just wanted to get our car and leave. I told her I wanted to add 3 drivers since it's a long drive and wanted additional driving help. She told me it would be 13 dollars per person per day (we had a 8 day rental). I told her that I had researched and according to California State Law (Assembly Bill 901), car rental companies are legally required to waive additional driver fees for specific family, business, and legal relations. This includes spouse, parents, siblings, etc. She said no different. I told her it's state law and she kept saying no so I asked for a manager because I told her all my questions I'm asking you dont know or telling me no. She said she would call the manager and I had to wait for her to call back asked me to step to the side. I spoke to the manager she said I rented a 5 person suv and that a rav4 was for 5 people. I told her my understanding is that is a mid-size and I paid for standard for more comfort for a long trip, she didn't care. I gave the phone back to Leticia and when it was my turn rolled her eyes and did a "whatchu waiting for gesture" with her arms and hands up to hurry up. I asked her why she was being rude and giving me attitude and I she said because I gave her attitude first. I told her that was not true, she knows that, and that I was simply asking questions and she seemed to nit know the answers so she was getting upset. She processed to be rude and told me to give her all the drivers licenses. I told her during times like these we need to be grateful for our jobs and kind to all. She told me "you will not tell me how to behave! And I am NOT SERVING YOU!" I told her okay no problem, asked for her name and left. It's important we speak up when we are victimized for asking questions or being treated differently than other guests. The party prior and after me where White who were treated visibly better than I was. I am Hispanic. I felt this treatment was partly due to my racial background and her failure to take accountability for mistakes and not have the capacity to see faults and apologize. Nothing I said or did was rude and I know they have cameras to see that. I am extremely disappointed and after renting there many times ( and having bad experiences) I will not be coming back, neither will my friends or family, and anyone who reads this, because that this in, and go somewhere else. This company does not have the right to not follow state law, or behave differently than the rest. I HIGHLY DISCOURAGE ANYONE FEOM RENTING HERE. PLEASE RENT ELSEWHERE. Alamo for me has been great, as a recommendation. read more

Fox Rent A Car - Car Rental Near Me - Ontario, California

Predatory practices!! You ask for the $17 a day insurance and they charge you for the "bloated" insurance instead. Their customer service is non existent and they openly admit "we no longer issue refunds". When you've been on a flight for 7 hours and it's past midnight, you've been standing in line for an hour, nobody is gonna read every line of the contract. Customer Service needs to be very clear about what insurance you're signing for. Don't rent from these criminals!! read more

The Customer service representative was very informative. She attempted to sell us on everything from the fast track, to insurance, and gas (Which is what their supposed to do.) However, she tried very hard to get us to change our mind on the gas option we chose. We felt pressured into changing, but we stayed with our decision. The car's radio station knob was broken, the inside of the suv was dirty, and sticky. Tissue, bobby pins, and small pieces of food was left in the car. It was a very sticky situation (Lol!). But it was also really gross, and something we shouldn't have had to deal with. read more

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Renting a car from Fox Rent A Car in Ontario, California is not for the weak... One must have good planning skills, strength, and stamina because the location is off-site. When the rental car is being returned, two shuttles must be taken from Fox Rent A Car to the Ontario International Airport. The first shuttle at Fox will take you to the general Airport stop. Then, board the Airport shuttle to your designated terminal. When you arrive at Ontario International Airport from your airline, just walk outside the airport, find the Fox shuttle sign, and wait for their private shuttle to their location which is about 15 minutes away. So, between filling up the gasoline tank and dragging luggage around, factor in these little hurdles and enjoy the financial rewards! Yes, Fox had the lowest rental car rates (found via Autoslash.com - thanks to Dan O. for the tip). The trade-off is the little inconvenience. The workers were efficient and friendly! The Nissan was reliable, easy to drive, and quite good on fuel consumption! I don't know if I would use this company again. It depends on if I'm traveling solo and have only carry-on bags... then, maybe yes... read more

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DO NOT RENT from FOX CAR RENTAL !!!!!! Especially THIS LOCATION. You will have paid through Priceline and then they require a $500 deposit and charge up Many , Many extra charges that you do not see until you've given them your credit card and , and signed the contract . Leticia has the WORST business etiquette I've ever encountered!!! Mina the other agent is just a minion doing the company's bidding and Maggie the location manager will talk down to you , in a screach voice. Save yourself the hassle and rent from ANY other car rental company and NOT FOX. You'll thank me later. read more

If I could give a zero for customer service I would. Christina needs a crash course in being a kind human. I normally rent vehicles from Enterprise or Budget for work, as I travel often. I was in a pitch and saw a good deal for a vehicle through Expedia for Fox, so I took a chance. I had rented previously up North through Fox and had decent experiences. As soon as I entered she frowned at me. I gave her my ID/Credit card, she immediately said oh I can't take your card. It was a visa company card that I often used. I told her I never had issues before, then after explaining that she said okay I'll try. "Oh it does work." The vehicle itself was a bit sad. Tape was used to hold what seemed like cocking together. I will be returning the car after my trip and will never come back. Pay the extra money if you can. It's not worth it. read more

Fox Rent A Car - Car Rental Near Me - Ontario, California

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First time using Fox (national was out of cars and they were the only option). ONT is a small airport and with small airports sometimes the car rental facility is onsite, NOT HERE. You take a shuttle to the car rental facility and they make "parking lot" stops along the way. However Fox is NOT at the facility, from here you take a 2nd shuttle to Fox. I finally made it to Fox and I was impressed with how FRIENDLY they are! They also got me a car quickly. On the return trip back to the airport the shuttle driver dropped me off a couple blocks from the airport so I was able to SKIP the 2nd shuttle on the return. Still prefer National but I was impressed with the people that work here! read more

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There's a reason this rental company is the lowest rated. Yelp should have the option to give zero stars, because this place deserves it. When my wife was getting a rental through expedia, she went with Fox. The website clearly indicated that her card would not be charged until she picked up the car. Red Flag 1: The card was charged within minutes of booking. When my wife showed up to pick up the car, she was told her card would be charged an additional $500 deposit, that would be returned 4-5 days after the car was returned. Because all this occurred at the reservation time, the reservation could not be cancelled for refund, so we lost the entire rental price. DON'T RENT FROM FOX CAR RENTAL! read more

Fox Rent A Car - All I was offered was an apology that we lost the entire rental fee. - Car Rental Near Me - Ontario, California

HOW IS "JAMEN" still employed after all the negative reviews about him? Rude, condescending, jerk! After we gave him the name of our reservation, he asked if my husband would be a second driver. I asked if it was an extra charge and he said "It's a yes or no question - do you want him as a second driver?" And again I replied asking if it cost more. Again he said irritated and loudly "Just answer the question yes or no?" So I told him no if it cost more and then he said "Of course it doesn't California doesn't charge for spouse drivers." Then he tried to upsell us on every single little thing to which we declined because we rent all the time and know what we need and don't need. He gave us the tiniest, crappiest little Nissan 3 cylinder there is and then tried to tell us that we might not make it up to Big Bear on that little 3 cylinder and WE will have to pay for it if it breaks down going up the mountain. We still didn't bite and agree to his suggestion of a $150 up charge for a small SUV. Just wanted to take the crappy little 3 cylinder and get out of there at this point. THEN he leaves and disappears for a good 5+ minutes and comes back from the back door of the place. We are pretty certain he told the people who get the cars ready/bring them around to stall bringing ours out because it took FOREVER while there were plenty of other little cars ready to go, sitting right in front of us. JAMEN ruined our experience with Fox and we absolutely will never use them again. read more

Absolutely terrible, I went in with the car already paid for and they wouldn't even provide me the car (already paid for ) just a diff name. nor would they help me cancel, do not recommend read more

Took an HOUR to get here from the airport because they are only running one shuttle. All their others are parked in their lot. The customer service agent, Yosslin, was EXTREMELY rude. Like talking to a monotone robot that kept repeating what she wanted to tell you rather than answering the questions being asked. I had to walk out and let my partner finish because she was so incredibly rude and unhelpful. Then we had to wait 15 minutes for them to bring our car to us!!!! They brought it out soaking wet!!!! Was that to cover up all of the scratches they planned to charge us for upon return? We tried to get them to acknowledge all of the things that were damaged and they refused. The second agent got really mouthy. Told us we were rude and told US to "take a picture." The car has 54,690 miles on it and the shocks are shot. Hoping we get to our destination safely. If it wasn't already prepaid, I'd go back to the rental place at the airport. We will NEVER rent here again! So ridiculous! I would NEVER recommend this janky place to anyone!!!!!!!!! Oh, and let's add that the dashboard is rattling really bad. This car has been through the ringer! read more

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I've rented a few cars over the years and this was the most disappointing. The car i was given had a dirty interior, broken exterior pieces (about a foot of plastic broken off one side and roof trim bent up on the other). Ill have to see if procedures have changed, but in the past i used to give rental agencies my car insurance information and that would be sufficient. This company requires prior confirmation from the customers insurance to avoid there costly insurance. In the end i spent about $600 for a week in a nissian versa that was dirty, and cosmeticly broken in two different places. In comparison my last trip to California i spent $250 and drove a beautiful luxery van for a week. Never doing business with fox again.​ read more

I had a terrible experience with FOX Rent A Car and will never use them again. I reserved and paid for my rental in full two months in advance, totaling $387.48. Unfortunately, my airline canceled and rescheduled my flight, causing me to arrive approximately six hours later than originally planned. Despite the delay being completely out of my control, FOX charged me an additional $270 just to pick up the vehicle late, plus another $150 for a security deposit, bringing my total charges to $458.52 at the counter. I was also informed that if I canceled and rented from another company, I likely would not receive a refund for the original $387.48 I had already paid, leaving me feeling trapped into accepting these additional charges. To make matters worse, the customer service representative specifically told us to let FOX refill the gas tank upon return because it would cost "less than $5 per gallon." After returning the car, I waited for my deposit to be refunded and was shocked to discover I only received $39.66 back from my $150 deposit. When I contacted the company, I was told that their agreement states they charge more than $9 per gallon for fuel, which is why nearly my entire deposit was kept. I never received any printed or emailed documentation outlining these policies, and I relied on the verbal information provided by their employee--which turned out to be completely misleading. This was my third time renting from FOX, and it will absolutely be my last. Their deceptive pricing practices, lack of transparency, and misleading customer service have cost them a loyal customer. I hope others read this review and avoid falling victim to the same experience. read more

We highly recommend you to check out this fox rental site for a great place and amazing customer service experience with , Maggy an Leticia , they are two very knowledgeable people that will help you an make sure that you're getting taken care of. They go beyond for you an make sure that your satisfaction is met. We highly encourage you to contact them for your car needs. 9th time Returning customer. Highly recommended read more

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If there were zero stars to give, that's what I would put. It was such a hassle getting to the place, had to board two different shuttles and took about two hours between the airport baggage and to get the car. They definitely lie to you about the price and say you are going to get $150 deposit back immediately when car is returned. I told them I was adding a driver and was never told anything about an additional price until I went to return the car and the price of an additional driver just so happen to be my $150 deposit leaving me zero so it looks like a cheap price until you return the car. I will never ever deal with this company. I will pay more and did pay more than Hertz who is a reputable company and doesn't have to lie to get you to rent from them. If you were thinking about using this rental company to rent your car, Fox rental, Please don't be fooled about the price you are quoted and pay two months in advance for because you will be lied to and pay more when it's returned. read more

My family have rented from the Fox Car Rental location in Burbank Airport multiple times and have never had a bad experience. This was our first time renting from the Ontario Airport location and it wasn't a pleasant experience. The check-in went fine but when we went out to our assigned car, we were shocked. It was a piece of crap. In fact, I wouldn't be surprised if the car has a salvage title. The paint on the hood was so damaged that it appeared to have been sandblasted. The hood color didn't match the same silver color as the rest of the car. The hood also didn't fit properly and was raised on the driver side. There was collision damage to the side of the car and the bumper. My friend went back inside to kindky ask for the car to be exchanged because we didn't feel comfortable with the car and we were afraid that we would be accused of causing some of the damage. It was virtually impossible to photograph or video the car because of the noon sun and the light silver color. They flat out refused and we're rude about it despite there being no waiting customers. There were tons of cars, in the same class, sitting on their lot. She told us something to the effect that was a discount car rental company and to get over it. At that point, we were stuck. I would not recommend doing business with this location. The only nice people we encountered were their bus drivers to and from the airport. read more

This place will not help you out if something is out of sorts with your rental. It's almost like they enjoy turning a customer away. I was turned away not once but twice. First time Jamen said that I had to go to the dmv and get a printout of my drivers license. He didn't mention that one county is preferred over another. Weird. I leave and go online when I get to work and it turns out it can be done online. I get a printout and go back the next day to be told that they will not take my debit card for deposit based on the county of my drivers license. I told them to take $2000 deposit to give me the car. I offered $600 in cash. Needless to say I never got the car and it's going to be hard to get my $125 back from Fox. Let's see if they can at least do the right thing in that area. I'm so lucky that I have my own company and my work hours are flexible but I still have responsibilities daily at work. Maybe he didn't like my shirt when I went back the second day. read more

Fox Rent A Car - #trump #foxsucks #dontusefox #foxrentalcar #Jamenismean #Jamenneedsprayer #prayforjamen - Car Rental Near Me - Ontario, California

This place is a joke. The bad reviews are true. Once you arrive, they suddenly inform you about a $500 deposit, even though it says nothing about this deposit anywhere on Priceline. I have never experienced this with any other rental company I've used. The worker told me point blank that she would be able to cancel my reservation, that there would be no cancellation fee, and that I would just need to get ahold of Priceline afterward. I specifically asked the worker to confirm there would be no cancellation fee, and she confirmed it -- but that was not true at all. Because of that, you can lose any money you already paid. Just beware and save yourself the trouble -- rent from literally anywhere else. read more

Made a reservation here and showed up to pick up our car. When we arrived, they told us that they had overbooked and given away our rental and our only options were a jeep or a van that were both $200 more expensive than what we booked for. read more

Excellent customer service Leticia was the best she was super knowledgeable happy and upbeat, this location close to everything wonderful experience,only complaint is that isn't not open 24hrs otherwise great experience! read more

Worst experience I have ever had renting a car , the mini van I rented door panels kept falling off . I got up charged since it was a hybrid , I was told $8 per day more . When I got the final bill it was $18 more per day . So why would I upgrade . When I reached out to the store manager she would not listen to my concern & just started yelling at me . Worse customer service ever . I rather pay more and rent a much better kept up car from a better agency one that is up front about pricing then giving out hidden fees like with Fox read more

DO NOT RENT here! I l cleared declared I DO NOT need any car insurance after a long and exhaust flight and weight at the Fox line. They still SNEAK in the car insurance to my bill. I was tired of waiting in line, did not check, thought I had stated so clearly of NOT to have any insurance, they still charged me! and refuse to adjust it! And all sorts of hidden fees I never saw from other rental places. I called the billing dept trying to remove the charge, they said oh well, you signed. sorry... Another thing to add is the car is over 59000 mile on it, and the brake sounds horrible. I suspect they never change the brakes. I was worried the whole 7 days when driving this car. Fox is on my black list and so my family and friends! read more

Please do not rent a car here without reading every bit of the fine print. They charged our card prior to picking up the vehicle, and once we were there, we weren't able to rent the vehicle. We asked to get our deposit back and they said no that's it's non refundable: read more

I can't wait for the BBB to shut this place down. I will never understand how returning a car a day late as the fees were said to be included at the window with the security deposit totals 686.00 dollars this place is a scam there employees are unprofessional and rude and when you try to go up the chain your met with rude employees with bare minimum professional skills and management that's unreachable read more

The guy at the counter is a complete liar. He lied about one of the employees that we used to deal with and told us that he was working at an ice-skating rink. We had booked a vehicle through rentalcars.com and when we went to pick it up. The guy told us that we couldn't have that car at that price and made us pay for a upgrade for a car that we actually didn't even need or want. Just a complete con artist very unprofessional. I have rented cars from Fox for years from one person and have never had this problem. I will never go back again. You might look and see what your employees are doing at the counter in Ontario. One of them should never be able to represent your company. You may have the best price, but the worst employee. read more

Was given a car with a lot of physical damage and after market wheels. Front driver suspension was questionable with knocking every turn. I received a flat and due to the after markets wheels I had to call a tow since the lugs are not standard size. Luckily I was in a local area and not on the freeway. I do not recommend. read more

Every person I have encountered at this location has been kind and professional. Special shout out to Yosslin for explaining the process quickly and clearly and for not pressuring me to take the extra insurance as most rental car companies do. She simply asked the question, made sure I understood the implications, and accepted my response. The vehicle worked perfectly for what I needed and the check out process was quick and easy. For the steal of a deal that I got, I will definitely be using them again! read more

It's true what they say.. you definitely get what you pay for. Though my experience wasn't completely terrible, the way they do business is. They literally will nickel and dime you for everything at the end. Also, make sure you triple check if they accept ALL major debit and credit cards - because they don't. They also take forever to return your deposit and good luck with trying to get in touch with customer service. Won't be renting from them again. read more

I've rented from Fox numerous times over the last 2 1/2 years since I moved out of California and have never had anything but a good experience with this location. I've rented everything from a mid size sedan to full size SUV and every time the cars are clean and taken care of. The shuttle drivers are always very personable, and the shuttle is never a long wait if any wait at all. Twice now I have had to extend my rental and it is always such an easy process and never an issue at return. While it not being at the airport isn't super convenient, it's worth the savings read more

just now New Horrible. They take your money and dont give you the services you pay for. I rented a vehicle and bought the mexico insurance and never gave me the registration to get into Mexico. When arriving at Mexico I was denied entry because without it I could not take vehicle in. I contacted fox rent a car multiple times and even though I emailed them copy of the receipt they themselves gave me they have the nerve to tell me its not in their system. After finally confirming I did purchase the insurance they still never sent the email. 3000 dollars later they tell me they can't do anything for a refund. Never again!!!! Ive called billing department multiple times and I have sent certified letters via usps and no one contacts me. They reply to the review but never to me emails, calls or billing. read more

We booked this rental online and clearly selected a drop-off location 2 hours away during the booking process. The reservation was accepted, and we were charged $60 upfront with no indication whatsoever that this drop-off choice would cost extra. Only after we arrived at the location -- and at the very end of the interaction -- did the employee inform us there would be an additional $200 charge for dropping the car off at the location we already selected and confirmed online. This fee was never disclosed at booking, never shown in the price breakdown, and never communicated until we were standing there in person. That is misleading and unacceptable. If a drop-off fee applies, it must be disclosed before payment, not sprung on customers after the fact. This feels intentionally deceptive: show a low price online, allow the drop-off location to be selected, then ambush customers with a massive undisclosed charge once they arrive. We canceled and walked away, but not before wasting time and dealing with unnecessary stress. This business needs to learn what transparency and honesty mean. Avoid this place unless you want surprise fees and pressure tactics read more

My wife rented a car through Fox Rental in Ontario California through Expedia for $336.94. The rental agent tried to sell her additional insurance and she declined the insurance because between our credit card and car insurance she was fully covered. The rental agent pointed to an area on the form and told her she needed to sign that she was declining the additional insurance which she did. When she arrived home she noticed an additional charge for $171.32 on the credit card so she called Fox and spoke with a customer service agent who spoke broken English and was difficult to understand. My wife explained to her what had occurred and the agent told her that she had signed in the area requesting additional insurance and they would not refund the money. It's very obvious that the rental agents work on commission and victimize travelers that are tired and in a hurry. This is the first time we have been victimized by an unscrupulous car rental agency. I would advise you not to use Fox Car Rentals because of this criminality. Fox Rental could easily review their video system which would prove what happened. We did report this to Expedia so they are aware. Before you make a reservation with Fox scroll through the customer complaints on yelp and other travel rating sites. There is a reason they are rated 1.5 stars. read more

The car I rented reeked of cigarette smoke! I looked at the reviews here after the fact and saw multiple reviews of the same.‍ Lesson learned: check Yelp reviews BEFORE booking a car rental. The car looked freshly washed when I picked it up with drops of water still on the exterior. But it did smell weird. I attributed the smell to maybe the rubber or whatever cleaning product was used to clean it. A day later though, it DEFINITELY stinks of cigarettes!!! Unfortunately, I don't have time to go and exchange the vehicle. So in the meantime, I will just be exposing myself to thirdhand smoke driving this stinky SUV that I'm being charged over $50 a day for!?! I tried contacting the rental location but all I get is a recorded message and then the line gets cut off. I reached out to customer service through the website and by email. Sadly, nothing they can do right now except to offer for me to go out of my way and exchange the vehicle at my own expense and inconvenience?!?? Sucks! Never renting from this company again! read more

Our first time using Fox rental company and it was a 10 out of 10. We needed service to our van and found Fox through my employee discount website. I loved their hours and that you're able to return late. We were a little tight on money due to saving for maintenance on our own van and signed up for the surprise car, which actually turned out to be a hybrid SUV that was super clean, new, had modern amenities and was super comfortable. I loved the representative at the counter helping us. Loved his personality such a fun guy. Epic experience we are definitely coming back. This is a sincere review. We aren't reviewing for any promotions or nor are we related or friends with anyone at this company. This is our honest review. I'm surprised that they had low reviews on yelp. It wasn't our experience at all. We definitely would recommend this company. 10 out of 10 experience. read more

Very frustrating experience. Paid to rent an SUV. Was given a tiny vehicle that I'm told qualifies as an SUV but seems more like a compact hatchback car than an SUV. When I brought it up with the attendant, he agreed that it was a tiny vehicle, but said there was nothing he could do. I was offered the "opportunity" to upgrade to a standard size SUV (which would have doubled the price tag) which I should note is what I had understood I'd be receiving under the original language of the reservation, and I was essentially given only the one option of a vehicle for the reservation price. No help. No options. No choice. Then, they made me wait while they washed the vehicle (you would think the vehicle would've at least been ready for pickup at the reservation time). I will NEVER rent from Fox again. Stay away!! read more

am very frustrated and disappointed with Fox. I booked and prepaid for a car through Expedia for 19 days with them. When I reached my connecting flight I realized that I was going to be late, so I called and let them know that I wouldn't make it at 10:00pm, my flight would be closer to 11:30pm. At that point they informed me that I hadn't shown up to my reservation at 10:00am and my car was given away. I was surprised over the situation and didn't realize that I had made a clicking error. I understood my mistake and tried to figure out how to remedy the situation. Over 7 different phone calls at an hour + each time, the only conclusion was that they would keep my $750 and not allow me to rebook or anything. I understand that I made an error and didn't mind losing a day of my rental or even having to pay a penalty, but for them to keep my money and not provide ANY service to me is absolutely preposterous! I DO NOT recommend renting from this company. They were impossible! read more

Good price and reliable car. Easy check in and check out. Convenient shuttle to and from the airport.