It does take 2 shuttles to get to fox it was also half the price of other agencies. The staff was friendly, no line. Took 5min to get my car. I would say the car wasn't the cleanest had food in the crack of my seat, but again half the price I was fine with food and stained seats lol. To go back to the airport they offer someone to take you for $15, so convenient, the nice man that checks in the cars took me in my car back to the airport, so nice I didn't have to reload my 50lb bag to another car! read more

Booked through Priceline. Set a pick up time at 5:00 PM, called early in the morning to say there was a delay and asked to push my pickup time to 6:00 PM instead. Customer agent stated it was fine and they hold the reservation for 2 hrs post pick up time. Due to heavy traffic I arrived later than 6 but still within the grace period. Counter stated that I was late to my pickup time and when I said I was told there was a grace period she said the grace period was for a reservation and not my particular car. Fine, give me a different car. Nope. There were no cars. As people returned cars they quickly cleaned them and gave them to the next customer. She stated that if I waited they could give me a car. But there were a lot of people outside the office waiting as well and she couldn't give me an ETA. I requested a refund and she stated that she wrote up notes on my file and to call Priceline for the refund. What's the point of having a reservation (grace period or not) if there's actually no car to reserve? read more

Zero Stars!! Very disappointing experience with Fox Rental Car. I specifically declined the insurance, but later discovered that I had been charged for it anyway. I had gone back because the prepaid gas option I requested had not been added, and it appears that when they corrected the gas, the insurance was added as well. When I tried to dispute the insurance charge, I was told there was nothing they could do because I had signed the agreement. The whole process felt very tricky and left me extremely disappointed. My advice to anyone renting from Fox: carefully review every single charge on the agreement before you sign and before you leave the counter, even if you have already verbally declined something. Unfortunately, I will not be doing business with Fox Rental Car again. read more

My flight was delayed, so I missed my scheduled pickup before closing. I called Fox to tell them I would be by in the morning to pick up the car. When I arrived at 8:30 the next morning, they no longer had the vehicle category I had reserved, and all "Jamen" at the desk could offer me was an upgrade @ $30/day, take it or leave it. I'm stuck and 70 miles from where I need to be with very limited alternatives; best available option was to pay the $180 (6 days) upgrade fee. You can be sure I will never rent from Fox again. There are too many other choices. read more

Very disappointing experience with Fox Rent A Car in Ontario, CA. My flight arrived late, which caused me to miss my original rental pickup time. Instead of working with me on the situation, I was charged an additional $300 for an extra day, on top of what I had already paid for the rental. What made the experience even worse was the customer service. The woman at the desk was extremely rude and had an "oh well" attitude when I explained what had happened. I understand that policies exist, but the way the situation was handled was completely lacking in basic courtesy and customer service. Being charged another $300 because of a delayed flight was frustrating enough, but the rude and dismissive attitude made the experience even worse. I would expect better communication and customer service when dealing with circumstances like this. I Will NEVER use this company again as i constantly use a rental. i have been here 3 times and each time there has always been a situation where they blame "company policy ". 9/27/26. read more

Never rent from Fox! Their desk staff told me I didn't need to buy their toll pass if I wasn't going to use toll roads much. He specifically said I'd simply be billed for the tolls if I used a toll lane. I used them twice for a total of $3, then was billed $33 by Fox. The extra $30 was for administration. Obviously, that's not what I was told would happen. I sent 10 emails, most of which went unanswered. A phone call was not an option for them. Eventually, they offered to reduce to $15. I reluctantly agreed and asked for a new bill. They instead sent me to collections. I immediately paid it so I could be done with them. I'll NEVER use Fox again. read more

I just left Fox rent a car in Ontario CA on Holt Blvd. Wow I am absolutely embarrassed for this location. The employees actually harass you to get their insurance. And frankly, are just extremely very, very awful employees. I rented via expedia and paid ahead for a standard suv. When I arrived the worker, Leticia, told me it would be a Volkswagen Jetta. What? She looked at me like I did not understand her. I told her I paid for a standard suv. Then she said oh it's a dodge hornet, which I looked up and saw it's a compact Suv. So I told her that doesn't sound right, I asked her questions about what their categories include and she said categories between expedia and fox are different but failed to provide a policy or image where we can see what the definitions were and sad "it's just what I am telling you it is." Wow. So then she ended up telling me it would be a Rav 4 which to my understanding is a mid-size suv. So I settled for it because honestly we were on our way to a funeral and just wanted to get our car and leave. I told her I wanted to add 3 drivers since it's a long drive and wanted additional driving help. She told me it would be 13 dollars per person per day (we had a 8 day rental). I told her that I had researched and according to California State Law (Assembly Bill 901), car rental companies are legally required to waive additional driver fees for specific family, business, and legal relations. This includes spouse, parents, siblings, etc. She said no different. I told her it's state law and she kept saying no so I asked for a manager because I told her all my questions I'm asking you dont know or telling me no. She said she would call the manager and I had to wait for her to call back asked me to step to the side. I spoke to the manager she said I rented a 5 person suv and that a rav4 was for 5 people. I told her my understanding is that is a mid-size and I paid for standard for more comfort for a long trip, she didn't care. I gave the phone back to Leticia and when it was my turn rolled her eyes and did a "whatchu waiting for gesture" with her arms and hands up to hurry up. I asked her why she was being rude and giving me attitude and I she said because I gave her attitude first. I told her that was not true, she knows that, and that I was simply asking questions and she seemed to nit know the answers so she was getting upset. She processed to be rude and told me to give her all the drivers licenses. I told her during times like these we need to be grateful for our jobs and kind to all. She told me "you will not tell me how to behave! And I am NOT SERVING YOU!" I told her okay no problem, asked for her name and left. It's important we speak up when we are victimized for asking questions or being treated differently than other guests. The party prior and after me where White who were treated visibly better than I was. I am Hispanic. I felt this treatment was partly due to my racial background and her failure to take accountability for mistakes and not have the capacity to see faults and apologize. Nothing I said or did was rude and I know they have cameras to see that. I am extremely disappointed and after renting there many times ( and having bad experiences) I will not be coming back, neither will my friends or family, and anyone who reads this, because that this in, and go somewhere else. This company does not have the right to not follow state law, or behave differently than the rest. I HIGHLY DISCOURAGE ANYONE FEOM RENTING HERE. PLEASE RENT ELSEWHERE. Alamo for me has been great, as a recommendation. read more

Fox Rent A Car - Car Rental Near Me - Ontario, California

While Fox Rent a Car is a little more complicated to pickup your vehicle, the staff is awesome from the check in person to the shuttle driver. My car is always clean and available which doesn't always happen with the onsite airport rental agencies. The lower rate is also a plus. Thanks for the excellent service Fox! read more

Laticia was amazing thank you for everything really helpful amazing customer service super friendly and recommended the nice Car very helpful. Had an amazing vacation. read more

Fox Rent A Car - Car Rental Near Me - Ontario, California

The Customer service representative was very informative. She attempted to sell us on everything from the fast track, to insurance, and gas (Which is what their supposed to do.) However, she tried very hard to get us to change our mind on the gas option we chose. We felt pressured into changing, but we stayed with our decision. The car's radio station knob was broken, the inside of the suv was dirty, and sticky. Tissue, bobby pins, and small pieces of food was left in the car. It was a very sticky situation (Lol!). But it was also really gross, and something we shouldn't have had to deal with. read more

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Renting a car from Fox Rent A Car in Ontario, California is not for the weak... One must have good planning skills, strength, and stamina because the location is off-site. When the rental car is being returned, two shuttles must be taken from Fox Rent A Car to the Ontario International Airport. The first shuttle at Fox will take you to the general Airport stop. Then, board the Airport shuttle to your designated terminal. When you arrive at Ontario International Airport from your airline, just walk outside the airport, find the Fox shuttle sign, and wait for their private shuttle to their location which is about 15 minutes away. So, between filling up the gasoline tank and dragging luggage around, factor in these little hurdles and enjoy the financial rewards! Yes, Fox had the lowest rental car rates (found via Autoslash.com - thanks to Dan O. for the tip). The trade-off is the little inconvenience. The workers were efficient and friendly! The Nissan was reliable, easy to drive, and quite good on fuel consumption! I don't know if I would use this company again. It depends on if I'm traveling solo and have only carry-on bags... then, maybe yes... read more

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I totally love Fox Car Rental Ontario - everyone is always so nice, service is great and every car I've rented has always been clean and ready to go. Prices are great too! No pressure to get their insurance and depending on price of gas at Sam's, i will sometimes pay their price ahead of time, then i don't have to worry about filling it up before dropping off. read more

If I could give a zero for customer service I would. Christina needs a crash course in being a kind human. I normally rent vehicles from Enterprise or Budget for work, as I travel often. I was in a pitch and saw a good deal for a vehicle through Expedia for Fox, so I took a chance. I had rented previously up North through Fox and had decent experiences. As soon as I entered she frowned at me. I gave her my ID/Credit card, she immediately said oh I can't take your card. It was a visa company card that I often used. I told her I never had issues before, then after explaining that she said okay I'll try. "Oh it does work." The vehicle itself was a bit sad. Tape was used to hold what seemed like cocking together. I will be returning the car after my trip and will never come back. Pay the extra money if you can. It's not worth it. read more

Fox Rent A Car - Car Rental Near Me - Ontario, California

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First time using Fox (national was out of cars and they were the only option). ONT is a small airport and with small airports sometimes the car rental facility is onsite, NOT HERE. You take a shuttle to the car rental facility and they make "parking lot" stops along the way. However Fox is NOT at the facility, from here you take a 2nd shuttle to Fox. I finally made it to Fox and I was impressed with how FRIENDLY they are! They also got me a car quickly. On the return trip back to the airport the shuttle driver dropped me off a couple blocks from the airport so I was able to SKIP the 2nd shuttle on the return. Still prefer National but I was impressed with the people that work here! read more

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DO NOT RENT from FOX CAR RENTAL !!!!!! Especially THIS LOCATION. You will have paid through Priceline and then they require a $500 deposit and charge up Many , Many extra charges that you do not see until you've given them your credit card and , and signed the contract . Leticia has the WORST business etiquette I've ever encountered!!! Mina the other agent is just a minion doing the company's bidding and Maggie the location manager will talk down to you , in a screach voice. Save yourself the hassle and rent from ANY other car rental company and NOT FOX. You'll thank me later. read more

There's a reason this rental company is the lowest rated. Yelp should have the option to give zero stars, because this place deserves it. When my wife was getting a rental through expedia, she went with Fox. The website clearly indicated that her card would not be charged until she picked up the car. Red Flag 1: The card was charged within minutes of booking. When my wife showed up to pick up the car, she was told her card would be charged an additional $500 deposit, that would be returned 4-5 days after the car was returned. Because all this occurred at the reservation time, the reservation could not be cancelled for refund, so we lost the entire rental price. DON'T RENT FROM FOX CAR RENTAL! read more

Fox Rent A Car - All I was offered was an apology that we lost the entire rental fee. - Car Rental Near Me - Ontario, California

One person at the desk on a Saturday who was back and forth between tasks the whole time? I will never rent here again.

Reservations mean nothing here. Gave my car away due to delayed connecting flight, was about two hrs late. Said they had no more cars, asked me to look in parking lot to see tor myself, then tried to upsell me a real expensive alternative. Still charged me for original contract, and of course I had to fight to get reimbursed. But the attitude of the employee on top of this was terrible. Scowling, nasty, rolling eyes etc. Why work w the public if you're unable to be nice. Renter beware. Had to shuttle back to airport and scramble for same day rental after a long flight w delays. read more

Absolutely terrible, I went in with the car already paid for and they wouldn't even provide me the car (already paid for ) just a diff name. nor would they help me cancel, do not recommend read more

We highly recommend you to check out this fox rental site for a great place and amazing customer service experience with , Maggy an Leticia , they are two very knowledgeable people that will help you an make sure that you're getting taken care of. They go beyond for you an make sure that your satisfaction is met. We highly encourage you to contact them for your car needs. 9th time Returning customer. Highly recommended read more

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Took an HOUR to get here from the airport because they are only running one shuttle. All their others are parked in their lot. The customer service agent, Yosslin, was EXTREMELY rude. Like talking to a monotone robot that kept repeating what she wanted to tell you rather than answering the questions being asked. I had to walk out and let my partner finish because she was so incredibly rude and unhelpful. Then we had to wait 15 minutes for them to bring our car to us!!!! They brought it out soaking wet!!!! Was that to cover up all of the scratches they planned to charge us for upon return? We tried to get them to acknowledge all of the things that were damaged and they refused. The second agent got really mouthy. Told us we were rude and told US to "take a picture." The car has 54,690 miles on it and the shocks are shot. Hoping we get to our destination safely. If it wasn't already prepaid, I'd go back to the rental place at the airport. We will NEVER rent here again! So ridiculous! I would NEVER recommend this janky place to anyone!!!!!!!!! Oh, and let's add that the dashboard is rattling really bad. This car has been through the ringer! read more

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Be careful when you rent via expidia because they charge you for the reservation plus they rate at the end you pay more than double what they offered you and the woman who helps you promises you that they will return that money to your card and that never happens. I recommend that you do not rent in this place. read more

HORRIBLE... absolutely horrible, lady at the counter was rude and had an attitude. For one I have never been charged upfront 500$ for getting a rental. NO OTHER RENTAL PLACES have ever done that. Secondly when asking questions cause I was concerned about getting home she then snapped and said, " Don't cut me off I'm speaking." I mean I can't ask questions now? Very rude and will NEVERRRR rent from you guys again. And yes I paid an uber to take me home. read more

I had a terrible experience with FOX Rent A Car and will never use them again. I reserved and paid for my rental in full two months in advance, totaling $387.48. Unfortunately, my airline canceled and rescheduled my flight, causing me to arrive approximately six hours later than originally planned. Despite the delay being completely out of my control, FOX charged me an additional $270 just to pick up the vehicle late, plus another $150 for a security deposit, bringing my total charges to $458.52 at the counter. I was also informed that if I canceled and rented from another company, I likely would not receive a refund for the original $387.48 I had already paid, leaving me feeling trapped into accepting these additional charges. To make matters worse, the customer service representative specifically told us to let FOX refill the gas tank upon return because it would cost "less than $5 per gallon." After returning the car, I waited for my deposit to be refunded and was shocked to discover I only received $39.66 back from my $150 deposit. When I contacted the company, I was told that their agreement states they charge more than $9 per gallon for fuel, which is why nearly my entire deposit was kept. I never received any printed or emailed documentation outlining these policies, and I relied on the verbal information provided by their employee--which turned out to be completely misleading. This was my third time renting from FOX, and it will absolutely be my last. Their deceptive pricing practices, lack of transparency, and misleading customer service have cost them a loyal customer. I hope others read this review and avoid falling victim to the same experience. read more

Worse car rental experience I have ever had. The car had a rodent stuck between the rim and the tire. Fox would not do anything about it. Other then tell.me to go to LAX if I wanted to trade it in which due to time constraints I could not do. I asked if they could send someone to get rid of the rodent and clean it and disinfect it because it is a health and safety issue. They would not do that. They said I could go back to Ontario to see if they had another car but no guaranties and again due to time constraints I could no do that. The car was parked in a garage and it had an odor to it. It was an all-round bad experience including rude employees who want to push extra fees and yell at the customers when the car is returned. read more

My family have rented from the Fox Car Rental location in Burbank Airport multiple times and have never had a bad experience. This was our first time renting from the Ontario Airport location and it wasn't a pleasant experience. The check-in went fine but when we went out to our assigned car, we were shocked. It was a piece of crap. In fact, I wouldn't be surprised if the car has a salvage title. The paint on the hood was so damaged that it appeared to have been sandblasted. The hood color didn't match the same silver color as the rest of the car. The hood also didn't fit properly and was raised on the driver side. There was collision damage to the side of the car and the bumper. My friend went back inside to kindky ask for the car to be exchanged because we didn't feel comfortable with the car and we were afraid that we would be accused of causing some of the damage. It was virtually impossible to photograph or video the car because of the noon sun and the light silver color. They flat out refused and we're rude about it despite there being no waiting customers. There were tons of cars, in the same class, sitting on their lot. She told us something to the effect that was a discount car rental company and to get over it. At that point, we were stuck. I would not recommend doing business with this location. The only nice people we encountered were their bus drivers to and from the airport. read more

This place will not help you out if something is out of sorts with your rental. It's almost like they enjoy turning a customer away. I was turned away not once but twice. First time Jamen said that I had to go to the dmv and get a printout of my drivers license. He didn't mention that one county is preferred over another. Weird. I leave and go online when I get to work and it turns out it can be done online. I get a printout and go back the next day to be told that they will not take my debit card for deposit based on the county of my drivers license. I told them to take $2000 deposit to give me the car. I offered $600 in cash. Needless to say I never got the car and it's going to be hard to get my $125 back from Fox. Let's see if they can at least do the right thing in that area. I'm so lucky that I have my own company and my work hours are flexible but I still have responsibilities daily at work. Maybe he didn't like my shirt when I went back the second day. read more

Fox Rent A Car - #trump #foxsucks #dontusefox #foxrentalcar #Jamenismean #Jamenneedsprayer #prayforjamen - Car Rental Near Me - Ontario, California

Excellent except for shuttle fee when you have to take 2 shuttles each way. Ug. My car & facility was fabulous

HOW IS "JAMEN" still employed after all the negative reviews about him? Rude, condescending, jerk! After we gave him the name of our reservation, he asked if my husband would be a second driver. I asked if it was an extra charge and he said "It's a yes or no question - do you want him as a second driver?" And again I replied asking if it cost more. Again he said irritated and loudly "Just answer the question yes or no?" So I told him no if it cost more and then he said "Of course it doesn't California doesn't charge for spouse drivers." Then he tried to upsell us on every single little thing to which we declined because we rent all the time and know what we need and don't need. He gave us the tiniest, crappiest little Nissan 3 cylinder there is and then tried to tell us that we might not make it up to Big Bear on that little 3 cylinder and WE will have to pay for it if it breaks down going up the mountain. We still didn't bite and agree to his suggestion of a $150 up charge for a small SUV. Just wanted to take the crappy little 3 cylinder and get out of there at this point. THEN he leaves and disappears for a good 5+ minutes and comes back from the back door of the place. We are pretty certain he told the people who get the cars ready/bring them around to stall bringing ours out because it took FOREVER while there were plenty of other little cars ready to go, sitting right in front of us. JAMEN ruined our experience with Fox and we absolutely will never use them again. read more

Predatory practices!! You ask for the $17 a day insurance and they charge you for the "bloated" insurance instead. Their customer service is non existent and they openly admit "we no longer issue refunds". When you've been on a flight for 7 hours and it's past midnight, you've been standing in line for an hour, nobody is gonna read every line of the contract. Customer Service needs to be very clear about what insurance you're signing for. Don't rent from these criminals!! read more

This place is a joke. The bad reviews are true. Once you arrive, they suddenly inform you about a $500 deposit, even though it says nothing about this deposit anywhere on Priceline. I have never experienced this with any other rental company I've used. The worker told me point blank that she would be able to cancel my reservation, that there would be no cancellation fee, and that I would just need to get ahold of Priceline afterward. I specifically asked the worker to confirm there would be no cancellation fee, and she confirmed it -- but that was not true at all. Because of that, you can lose any money you already paid. Just beware and save yourself the trouble -- rent from literally anywhere else. read more

If there were zero stars to give, that's what I would put. It was such a hassle getting to the place, had to board two different shuttles and took about two hours between the airport baggage and to get the car. They definitely lie to you about the price and say you are going to get $150 deposit back immediately when car is returned. I told them I was adding a driver and was never told anything about an additional price until I went to return the car and the price of an additional driver just so happen to be my $150 deposit leaving me zero so it looks like a cheap price until you return the car. I will never ever deal with this company. I will pay more and did pay more than Hertz who is a reputable company and doesn't have to lie to get you to rent from them. If you were thinking about using this rental company to rent your car, Fox rental, Please don't be fooled about the price you are quoted and pay two months in advance for because you will be lied to and pay more when it's returned. read more

Made a reservation here and showed up to pick up our car. When we arrived, they told us that they had overbooked and given away our rental and our only options were a jeep or a van that were both $200 more expensive than what we booked for. read more

Please do not rent a car here without reading every bit of the fine print. They charged our card prior to picking up the vehicle, and once we were there, we weren't able to rent the vehicle. We asked to get our deposit back and they said no that's it's non refundable: read more

DO NOT RENT here! I l cleared declared I DO NOT need any car insurance after a long and exhaust flight and weight at the Fox line. They still SNEAK in the car insurance to my bill. I was tired of waiting in line, did not check, thought I had stated so clearly of NOT to have any insurance, they still charged me! and refuse to adjust it! And all sorts of hidden fees I never saw from other rental places. I called the billing dept trying to remove the charge, they said oh well, you signed. sorry... Another thing to add is the car is over 59000 mile on it, and the brake sounds horrible. I suspect they never change the brakes. I was worried the whole 7 days when driving this car. Fox is on my black list and so my family and friends! read more

Excellent customer service Leticia was the best she was super knowledgeable happy and upbeat, this location close to everything wonderful experience,only complaint is that isn't not open 24hrs otherwise great experience! read more

It's true what they say.. you definitely get what you pay for. Though my experience wasn't completely terrible, the way they do business is. They literally will nickel and dime you for everything at the end. Also, make sure you triple check if they accept ALL major debit and credit cards - because they don't. They also take forever to return your deposit and good luck with trying to get in touch with customer service. Won't be renting from them again. read more

I've rented from Fox numerous times over the last 2 1/2 years since I moved out of California and have never had anything but a good experience with this location. I've rented everything from a mid size sedan to full size SUV and every time the cars are clean and taken care of. The shuttle drivers are always very personable, and the shuttle is never a long wait if any wait at all. Twice now I have had to extend my rental and it is always such an easy process and never an issue at return. While it not being at the airport isn't super convenient, it's worth the savings read more

Worst experience I have ever had renting a car , the mini van I rented door panels kept falling off . I got up charged since it was a hybrid , I was told $8 per day more . When I got the final bill it was $18 more per day . So why would I upgrade . When I reached out to the store manager she would not listen to my concern & just started yelling at me . Worse customer service ever . I rather pay more and rent a much better kept up car from a better agency one that is up front about pricing then giving out hidden fees like with Fox read more

I can't wait for the BBB to shut this place down. I will never understand how returning a car a day late as the fees were said to be included at the window with the security deposit totals 686.00 dollars this place is a scam there employees are unprofessional and rude and when you try to go up the chain your met with rude employees with bare minimum professional skills and management that's unreachable read more