I am very disappointed to see that this company only has a 2 1/2 star view! I had reserved 2…read moreU-Boxes to be delivered from one state to another. I went into the Old Town Scottsdale U-Haul to take a look at the boxes in person to assess how many containers could fit in one. Tim L was the gentleman who helped me. He took me outside to show me two different U-Boxes. I had many questions, he was very patient and gave me an explanation of how it would work and even discussed how many containers should fit in the boxes. By the way, It was 106 degrees that day! He even recommended what padlocks to buy which I did purchase from Uhaul. Tim was so professional, knowledgeable, respectful and kind. When I spoke to the manager, Victor, he was just as respectful and kind. I definitely recommend this U-Haul. Great customer service! Thank you guys!!!

Classic U-Haul store. Trucks, trailers, hitches, boxes and everything else in-between. Store is…read morelocated on Scottsdale road just south of Old Town Scottsdale. Location has good sized parking in the back with lots of vehicles available to rent! Downside of this UHaul location is that it is a good size, and with this much traffic, it will appear that service is slow as majority of customers are here to rent a truck!

Enterprise is an amazing car rental company. They never fail. They have great cars and amazing…read moreemployees. Enterprise came to the rescue when my car was in the shop at a Geico Auto Repair Xpress shop, Arizona Collision Specialists in Scottsdale. Dismayed at the situation I was in, my spirits had been lifted somewhat by the nice folks at the repair place. Little did I know how amazing this guy Taylor would make the rest of my day. It can be an overwhelming thing to stand in front of someone with your wallet. I also had a box of crap from the trunk of my car. "Yes, please. I'd like a car. I wasn't expecting to need one today." "Whaaat? You don't want to take my AAA card for payment?" [Headshake from me] With a sense of humor Taylor not only processed my paperwork, he did it efficiently. I felt confident that I'd receive the money held on my debit card once the car was returned. (My awesome insurance policy covers car rentals. So glad I have that!) Taylor was clear in his communication and lovely to interact with. Our walk thru of the car was quick. I did not feel like I'd have anything to worry about when it was returned. Every ding I pointed out was duly noted. The only negative thing about renting my car from Enterprise is actually quite funny. This gal is old school. Taylor started the car for me. I asked where the gas tank was, the lights, how to start the wiper blades and move the seat. Off I went. When I arrived at Sprouts I didn't think twice and pulled the keys out. ....or so I thought. After completing my shopping I sat befuddled in the car. I'm from New York. I've only owned two old used cars in high school, plus one beater of car I kept at my parent's house. So I'm sweating it out in the parking lot because this dumb girl did NOT KNOW HOW TO START THE CAR. Apparently you just stick the lock/unlock fob in. In defeat I called Enterprise and they walked me thru it. (No, you don't use the valet key. D'oh!) Keys are so passé. So anyway. Thanks Enterprise! Taylor made me smile. Thanks for helping me out!

So disappointed. I came here to rent a car while my car was repaired...for all of 2 days. AZ…read morecollision did amazing work on my car. What was not so amazing was when I was called in mid-September by Enterprise that I owed over $300 for having the rental for "10 days"! It took me 2 months to settle this ordeal. I called many times and was blatantly lied to that the refund was being taken care of at the moment we were speaking on the phone. I finally went in person 10/27/14, exactly 3 months to the day that my rental car had been returned to them, and got my $220 refund. If needed, I will take my car back to AZ collision, but will rent a car from elsewhere. Disgusted by the poor service; how many times does one need to call to get a refund on what's rightfully theirs?!? And then they didn't even offer any sort of compensation for the hassle I had gone through. This is not the way to build any kind of loyalty.

Shout out to the gentleman at this location Over a three day period they helped me get a trailer…read morehitch rented for a cross-country move. There were a lot of self-inflicted challenges like not having a trailer hitch wiring harness already installed on my bronco but these guys were really patient and helpful, even repairing a bad wiring job on my trailer harness. Definitely would recommend this location.

Good place doe storage. The facility is clean and well lit. Some fans throughout to help with the…read moresummer heat. Changed policies with security to mandate entering security code when entering and exiting building. Josh was very helpful in explaining new rules when my alarm went off.

We have been renting 15 passenger vans from the Mesa location for many years and they are awesome…read more They have low rates and excellent customer service. The reason I decided to write a review this time around is because we lost a key to a van and Robert the store manager went way out of his way to help us get a replacement. We plan to continue to rent from Capps for many years to come.

I rented another van from them for a trip to cali- they cotinue ti kill it with the customer…read moreservice and low rates.

When you've got 12 people to pick up for a birthday party and a party bus is out of budget for you,…read morea 15 passenger van from A1 might be just what youre looking for. I think I was the DD for the first time in my life, but no better reason to DD than for your spouses birthday party! I set the itinerary, mapped out who I'm picking up from where. It felt like a fun two hour in town road trip, there were snacks, there were sodas, there were card games, we stopped for a pitstop at one point because of all the "are we there yet" comments from the peanut gallery in the back seat. We dined and danced and then I dropped everyone back home in reverse order from pickup. The van was comfortable, it was relatively easy to drive, the seats were clean and everyone had a great time not having to drive. What a fun 8 hours! $150 for a one day van rental was just right and I'll definitely do it again if I'm planning another night around town or a short trip with a big group of people!

Michelle is the ABSOLUTE friendliest receptionist I've ever had the pleasure to speak with! This…read morecompany has the GREATEST customer service! Rent from them with confidence!

We were pleased with the service from start to finish. Alfredo and his nephew (Carlos) were…read morehelpful. Patient and efficient. We would use again.

I rented a truck here for a 1-way rental to San Diego. (I still have the truck.) I guess the…read moreobjective is to get rid of your worst vehicles by sending them away on a 1-way trip. Reeeeked of cigarette smoke, no ventilation (or A/C) through the top vents, washer fluid was empty, headlights out of alignment!

The team at Enterprise Trucks (Scottsdale) did a fantastic job helping make my move successful. I…read morewasn't totally comfortable driving/operating the truck, but had a reliable, knowledgable, and capable team that kept me out of trouble. I highly recommend renting a truck from this location. You will get excellent service and support for the vehicle. All the staff I interacted with were friendly and helpful.

Very helpful and professional! Rentin a truck can be stressful, they helped make it easy. Saved…read moreme time and money, highly recommended.

First got a quote on line from U-Haul for a 16-foot moving truck and then tried Penske. The…read moreannoying thing with Penske's website is in order to get a quote you have to enter your e-mail and phone number (you can of course fake those). Penske turned out to be slightly less than U-Haul, but I didn't book anything at that time. Within the next few days I received two voice mails from Penske following up on my quote. Instead of booking on line I ended up calling their 800- number and the lady was kind enough to give me a discount. They had four different pick up locations in Phoenix and the most convenient pickup location turned out to be Sun Rentals, an independent Penske agent. Jay called me a couple of days before the scheduled pickup to confirm and I called him back. Jay was very professional and friendly and the truck was a almost new GMC that had a very smooth ride, but of course was a gas guzzler.

The things I could say about budget. Their customer support is a third party company. They have a…read morescript they can go off of and do anything to support our rental. The Serpentine Belt came loose and my husband lost complete control of the moving truck. Here's some info about this belt breaking. "If a serpentine belt breaks while driving, you will instantly lose power steering, the alternator will stop charging the battery, and the water pump will cease circulating coolant, causing the engine to overheat." We waited 9HOURS, for a "roadside assistance" operator to inform my husband and I know we could leave the truck and not sit there until the tow comes. 9 HOURS. In the desert. This is on top of calls to every number we could find that is associated with budget. A budget customer service agent threatened us that if we "abandoned" the truck. Budget would no longer honor our full coverage agreement. Our truck arrived after 11:00pm to our hotel. The only call we got today was from a roadside assistance worker who asked us "When can your truck be picked up." We let them know it was still full. He asked how long it would take us to empty it. Called Budget again and was told to drive the truck to a budget. No more calls to budget. This is the location we rented from. Called this location today and the woman who answered seems like someone who hates everything about her job and couldn't help because her manager was off until Monday. We were rescued and now we know to never use budget again. Thank you for coming to my TED talk.

Consumer beware! Our family sold our CA home and relocating out of state. I reserved a truck for…read morethe day we were to move out. Reservation was made and confirmed weeks in advance (I have the confirmation/reservation number. On the morning of our move, I went to Budget to pick up our 26-foot box truck, but it was rented out. In fact, the entire fleet was rented out to AMAZON! The guy behind the desk said, oh it's Black Friday today and Amazon is our #1 customer, and they needed for trucks due to Black Friday. I said, but i have a reservation and I called early this week to confirm. We have to be out of our house at 5pm tonight so the new buyers can move in. I am a customer too! how can you help me? He said, and I quote; "I can't help you; Amazon took all of our trucks. The are a very important customer!" Suffice to say, we were run over by Budget! Never again!

Ever since they got new management, these people have been amazing. Brandon was terrible. I…read morestopped renting cars for work here because of him and went to Hertz. I tried Enterprise again last weekend and Brandon is gone and everything is amazing! Super helpful staff and very communicative. I highly recommend. Thank you Keegan, Cole, and Maddie! You guys rock!

I rented from this company and my first experience was awful. I rented from the Shea location in…read moreScottsdale and the manager was rude. He didn't have the care I booked and didn't want to help get another. I finally got him to take me to the South Scottsdale location. Everything was great until they decided to charge me $200 more then I was told it would be. I will never rent from this company again and I hope before you do you think if you can just throw $200 away