Renting a car isn't always the most pleasant of experiences. Because there's a lot that's unknown…read moreuntil you get there. I've rented quite a few cars over the years from pretty much all of the car rental agencies. On a recent road trip to L.A., I reserved a car at this Enterprise location for the first time. The reason? So I wouldn't put a lot of miles on my car. I'm the type who's looking to rent the cheapest car available unless there's a small difference in price for an upgrade. Which means I often make reservations through third parties like Hotwire. Which I did on this occasion. Since I'm not reserving a particular car, sometimes I've been given unfortunate vehicles (like the Kia Soul) and sometimes I've been given nice ones. When I saw that this Enterprise location is a special one, in the sense that they have an exotic car collection, I was hopeful that I would receive something better than a hamster car. Luckily, I did. I received a nice hybrid Toyota Camry. Throughout the duration of my trip, I didn't run into any issues. It was comfortable and had good gas mileage. Pretty much everything you hope for in a rental. The pick up and return processes were smooth. My only real complains is that my rental only had a little over half a gas tank upon pickup. I always appreciate it when my rental has a full tank so I can hit the road and not have to stop for gas anytime soon. Plus, when you pick up a car with a full tank, it's easy to return it with a full tank. It's not as easy to pick up a car with a half tank and return it with a half tank as this is a lot harder to sort out. Which means the agency usually gets some free gas out of you. Outside of this one hiccup, I loved my experience and will rent from here again. Especially because the location isn't far from my place.

Absolutely the Best Customer Service! I've used this location multiple times in the past year. I've…read morebeen able to observe first hand (while waiting for cars) how the branch manager Thomas Olson and his team operate. They are very efficient and pleasant under any circumstances. I would highly recommend giving them a try for any of your rental needs.

Great experience at this Enterprise location. Drew and his crew took great care of me! I look…read moreforward to my next rental. Thank you!

This was one of the best experiences renting a car. They were so helpful and had a great selection…read moreto choose from

We tried booking a reservation here and had read the reviews noting they were hard to get ahold of…read more We decided to make the leap and see for ourselves but the reviews were not lying :( We could not for the life of us get ahold of this location for the whole morning leading up to our reservation as we just wanted to verify the car would be ready at the pickup time (so we could avoid wasting money on Ubers). I can't even begin to imagine how unfortunate it would be if someone had an accident or needed emergency service while renting a car and couldn't get ahold of the company. We changed our booking to Enterprise for 10$ more and can honestly say we had zero problems and amazing service. 10/10 do not recommend

They overcharged me on my rental upgrade from a car dealer rental and because there is zero way to…read moreget anyone on the phone I had to drive out there and was promised it would be taken care of - has it been taken care of NOOOOOOO! Hello please respond to my email J Deam manager associate. This is not cool!!

I cannot say enough good things about this car rental company. If I could give a 10 out of 10 I…read morewould!!!! They truly care about their customers and I highly recommend you rent from this business. Thank you and I will be back!

I've been using this location for over five years and have always had the best experience possible…read more Even when it's not been five stars, it always works out in the end because the employees don't give up. "Stuff Happens' and they figure it out. And seriously, we usually end up laughing about it later. The other 99% of the time, everything goes smoothly. The selection of cars works for me, I've even been able to pick and choose a few times. Having the ability to use the toll roads in California is a trip-maker for me. There is nothing worse than sitting in California traffic instead of arriving at the destination on time and being able to begin relaxing, visiting, or whatever I'm there for. **Shout out to Sherry. Thank you! We had a great time**

My girlfriend booked a car through this location. It was supposed to be picked up at 7:30 a.m. At…read more7:30 that morning she got a call saying that they didn't have any cars and would call her when one arrived. After 3 hours we decided to go to the location to see if she could get her reservation. The man working at the location was visibly annoyed and frustrated with dealing with any customers. When we got our chance to speak with him he prefaced the conversation by stating that they prefer customers to not be present in the waiting area while they are working on fulfilling rental requests because they don't like dealing with customers facial expressions and scoffs when their expectations aren't met. We canceled the reservation and went with a company who doesn't treat you as an inconvenience.

John and his team were so helpful! We had to get a car last minute due to an unfortunate situation…read morewith another rental place and they were very accommodating and got us a rental car within an hour of booking! I've always gone with enterprise before and they never fail to make me feel taken care of. Highly recommend this place over any other!

I wish there was a zero star option. Pushy salesman…read more Upselling insurance. Rude manipulative. Caught him in a couple lies. He actually said "if you cancel, Budget will keep all of your money" Telling me there would be no chance of a refund on a two week rental if I canceled it. Called budget and they canceled the reservation and did a refund. The guy was more worried about me falling for his upselling bullshit than he was about having a customer. I'll never use them again.

Posting for my mother who doesn't have a Yelp account…read more.. I was very disappointed with the customer service I received at the Frys 90th Street office. They did not have the car I requested and the Jeep SUV offered to me was not acceptable. I would not be comfortable driving a SUV. I was told they had no other cars and I could possibly wait for another car to be returned...unfortunately I did not get the man's name..he was an older guy with black hair. My nephew went to ask if another auto was available at another location and he was rudely told I'm speaking only to Margaret since the reservation is in her name. I asked if he could call another location to see if a similar car was available and he said he didn't know any phone numbers. In the meantime my nephew got in touch with customer service and they directed him to your Doubletree Resort on Scottsdale Road who had a car available. Joshua couldn't have been nicer. We were treated courteously and were on our way within 20 minutes. When your representative found out my nephew called customer service he said he wanted nothing to do with it and you can just handle it yourselves. This was my first time even renting a car. Next time I will think twice about renting from Budget. I think that customer service was terrible and confirmed auto reservations should be honored. If nothing is available I think your representative should do all he can to locate a vehicle for us and not leave us to find one on our own.

I had a very disappointing experience with this rental location…read more Upon picking up the vehicle and leaving the lot, I immediately noticed a red warning light indicating that the car had no oil. I contacted the location right away to ask for assistance, and was told they do not provide vehicle exchanges or support once you've left. I wasn't asking for a different car unnecessarily--the one I was given was clearly not properly maintained and unsafe to drive. I returned that vehicle and was issued a second one. According to the paperwork, the gas tank was listed as full--but it was not. A few days into the rental, I also discovered there was no windshield washer fluid in the vehicle, which I had to purchase myself. After having the car for four weeks, I returned it to the same location with a full tank of gas. I also clearly explained that the tank was not full when I originally received the vehicle. I was shocked to later receive an email stating that I had been charged a fuel recharge fee. I noticed this error immediately and attempted to contact the location directly, but was unable to get a response. When I escalated the issue to corporate, they said they were "willing" to make an adjustment. However, this is not a matter of adjustment--it is an incorrect charge. I even provided a gas receipt timestamped just 7 minutes before returning the vehicle. Despite everything that occurred--the unsafe initial vehicle, the incorrect fuel level, and the lack of basic maintenance--I was only offered a minimal adjustment that barely covered the washer fluid I had to purchase and the missing fuel from pickup. I have never had a negative rental experience before, particularly with Enterprise Rent-A-Car, and regret not choosing them this time. I selected this Budget Car Rental location purely for convenience, but it was clearly a mistake. I would strongly recommend avoiding this location and carefully reviewing your receipt for any discrepancies. If you want, I can make a shorter version for a Google review or a more aggressive/firm complaint version too.

This five star review is for Sherry (I think that's how you spell her name//sorry in advance if I'm…read morewrong) for her extraordinary service on Monday, May 24, 2021 at the Shea Blvd location! Enterprise messed up my reservation and I had to walk across the street to Budget/Avis and luckily found a car available for a one way trip within minutes. BUT, it turns out Expedia was wrong (again) and there were no one way cars available. Not only did Sherry go out of her way to find me a car for my trip, but she was also able to score me a better rate and explained to me a way to reduce my cost once I arrived at my destination for the remainder of my stay. I really appreciate how detailed she was and how much effort she put in to SAVING my trip. If it was not for her I do not think I could have gone to my vacation. Thank you so much! ** UPDATE, the next day I came across issues with the location in San Diego due to a miscommunication between both offices. I called in and Sherry was out that day but Mike her colleague was able to sort out the issue for me right away. Really appreciate your assistance

This place is a little hard to find as there is almost no signage. I was told because it was…read moreinside Penske's property they were limited. I picked up the car on Saturday before 1:00 (they close at 1:00) Very nice guy helped me. Car was clean and ran well. I called and extended my contract without any difficulty. Didn't have a lot of car choices, but I was renting the cheapest car they offered - $24 a day. I was disappointed with their service though. They seem to be understaffed at this location, only having one person working the counter. I returned the car on Friday afternoon/evening (they close at 6:00) and wanted a ride to another rental agency and was told they couldn't do it. (Actually they refused to do it) They had one driver and one agent on duty. If they are busy on Friday evening they should be better staffed. After spending $500 on a car rental I was extremely disappointed they would not give me a ride - first it was because they had a 5 mile limit (ok, that is what everyone does so I understand), but then it was because I was going to a competitor and if the driver took me there he wouldn't be available for the other customers! What the???? I was a customer, what difference does it make where I was going? Hertz is supposed to be #1, don't know in what, definitely not in customer service! I went to Enterprise where they had over 10 people working, super nice and very helpful. I won't use this agency again! Go elsewhere!

Front desk not helpful, didn't put me in a comparable car as insurance company said, only two cars…read moreto choose from white and blue in most economy Hundi on the road, gas 7/8 full (and I'm supposed to return it at that level?). When I called about my bill, was on hold 10 minutes to find out they were still processing it. Almost anything would have been better. I'll never use Hertz again.

I have never in my 75 years been treated so rudely as I was at Thrifty Car Rental. I went into to…read morecorrect an erroneous charge they had put on my credit card. I was told changes could only be made at the airport even though the charge had initiated with that office. The clerk said, "I'm not explaining anything. I'm done." He them went into the back room and slammed the door. This had nothing to do with Covid. This had to do with human decency. This guy should not be in business.

I'm a Blue Chip member, but so far I don't see any advantage. Whether I put in my number or not, I…read moreget the same price. I book on line, but when I call the number I was given to modify a reservation, no one can ever find it. I'm told that the confirmation number I'm giving is not correct. I finally called another number and was told that in order to change my reservation to get the amount shown online, the reservation needed to be cancelled and rebooked. I've modified my reservations before and have not had to do that. Also, the woman couldn't find the amount that was showing online. Her amount was about $3 more. Not a lot, but very annoying. I said go ahead and book the new reservation for the higher amount. When it appeared in my e-mail, it was for the lower amount. Customer service on the phone is terrible! One other time, I was charged more than the amount I had on my confirmation. No one could figure out why at the desk when I returned the car. I was told that it couldn't be changed, but eventually I was given a credit after I called customer service. It took some doing, but they did it and apologized. I do continue to rent from them, because their prices are lower than most, and the desk clerks have always been pleasant, but if I find something lower, I do not hesitate to use another company.