My girlfriend booked a car through this location. It was supposed to be picked up at 7:30 a.m. At…read more7:30 that morning she got a call saying that they didn't have any cars and would call her when one arrived. After 3 hours we decided to go to the location to see if she could get her reservation. The man working at the location was visibly annoyed and frustrated with dealing with any customers. When we got our chance to speak with him he prefaced the conversation by stating that they prefer customers to not be present in the waiting area while they are working on fulfilling rental requests because they don't like dealing with customers facial expressions and scoffs when their expectations aren't met. We canceled the reservation and went with a company who doesn't treat you as an inconvenience.

John and his team were so helpful! We had to get a car last minute due to an unfortunate situation…read morewith another rental place and they were very accommodating and got us a rental car within an hour of booking! I've always gone with enterprise before and they never fail to make me feel taken care of. Highly recommend this place over any other!

I had a very disappointing experience with this rental location…read more Upon picking up the vehicle and leaving the lot, I immediately noticed a red warning light indicating that the car had no oil. I contacted the location right away to ask for assistance, and was told they do not provide vehicle exchanges or support once you've left. I wasn't asking for a different car unnecessarily--the one I was given was clearly not properly maintained and unsafe to drive. I returned that vehicle and was issued a second one. According to the paperwork, the gas tank was listed as full--but it was not. A few days into the rental, I also discovered there was no windshield washer fluid in the vehicle, which I had to purchase myself. After having the car for four weeks, I returned it to the same location with a full tank of gas. I also clearly explained that the tank was not full when I originally received the vehicle. I was shocked to later receive an email stating that I had been charged a fuel recharge fee. I noticed this error immediately and attempted to contact the location directly, but was unable to get a response. When I escalated the issue to corporate, they said they were "willing" to make an adjustment. However, this is not a matter of adjustment--it is an incorrect charge. I even provided a gas receipt timestamped just 7 minutes before returning the vehicle. Despite everything that occurred--the unsafe initial vehicle, the incorrect fuel level, and the lack of basic maintenance--I was only offered a minimal adjustment that barely covered the washer fluid I had to purchase and the missing fuel from pickup. I have never had a negative rental experience before, particularly with Enterprise Rent-A-Car, and regret not choosing them this time. I selected this Budget Car Rental location purely for convenience, but it was clearly a mistake. I would strongly recommend avoiding this location and carefully reviewing your receipt for any discrepancies. If you want, I can make a shorter version for a Google review or a more aggressive/firm complaint version too.

This five star review is for Sherry (I think that's how you spell her name//sorry in advance if I'm…read morewrong) for her extraordinary service on Monday, May 24, 2021 at the Shea Blvd location! Enterprise messed up my reservation and I had to walk across the street to Budget/Avis and luckily found a car available for a one way trip within minutes. BUT, it turns out Expedia was wrong (again) and there were no one way cars available. Not only did Sherry go out of her way to find me a car for my trip, but she was also able to score me a better rate and explained to me a way to reduce my cost once I arrived at my destination for the remainder of my stay. I really appreciate how detailed she was and how much effort she put in to SAVING my trip. If it was not for her I do not think I could have gone to my vacation. Thank you so much! ** UPDATE, the next day I came across issues with the location in San Diego due to a miscommunication between both offices. I called in and Sherry was out that day but Mike her colleague was able to sort out the issue for me right away. Really appreciate your assistance

Absolutely the Best Customer Service! I've used this location multiple times in the past year. I've…read morebeen able to observe first hand (while waiting for cars) how the branch manager Thomas Olson and his team operate. They are very efficient and pleasant under any circumstances. I would highly recommend giving them a try for any of your rental needs.

Regularly for our family holiday trips we choose Enterprise because we appreciate their good…read morequality service and community spirit. However, we just returned the suv after a 17-day rental. Unfortunately the first vehicle had a flat tire within the first week so we had to take it back to a nearby enterprise location which was the one on Hayden Road. Because of the inconvenience the manager kindly told us not to worry about the fuel charge. However when we got our receipt today ( Agreement # 4DR7NB) there was a fuel charge of $87.72. We would like to regard this as a mistake and request that this charge be dropped and returned asap before we begin to change our mind about Enterprise. Thank you for your attention and help!

I wish there was a zero star option. Pushy salesman…read more Upselling insurance. Rude manipulative. Caught him in a couple lies. He actually said "if you cancel, Budget will keep all of your money" Telling me there would be no chance of a refund on a two week rental if I canceled it. Called budget and they canceled the reservation and did a refund. The guy was more worried about me falling for his upselling bullshit than he was about having a customer. I'll never use them again.

Posting for my mother who doesn't have a Yelp account…read more.. I was very disappointed with the customer service I received at the Frys 90th Street office. They did not have the car I requested and the Jeep SUV offered to me was not acceptable. I would not be comfortable driving a SUV. I was told they had no other cars and I could possibly wait for another car to be returned...unfortunately I did not get the man's name..he was an older guy with black hair. My nephew went to ask if another auto was available at another location and he was rudely told I'm speaking only to Margaret since the reservation is in her name. I asked if he could call another location to see if a similar car was available and he said he didn't know any phone numbers. In the meantime my nephew got in touch with customer service and they directed him to your Doubletree Resort on Scottsdale Road who had a car available. Joshua couldn't have been nicer. We were treated courteously and were on our way within 20 minutes. When your representative found out my nephew called customer service he said he wanted nothing to do with it and you can just handle it yourselves. This was my first time even renting a car. Next time I will think twice about renting from Budget. I think that customer service was terrible and confirmed auto reservations should be honored. If nothing is available I think your representative should do all he can to locate a vehicle for us and not leave us to find one on our own.

They handle Avis and Budget cars here. We brought in a car that was improperly inspected before…read morebeing checked out to a customer. The dude boasted that they rented thousands of cars yesterday. Ummm good for you? I rented one and it sucked big time.

This location is poorly run. With a reservation, I had to wait 30 minutes to receive my vehicle…read more Car was old and in poor shape. Over 40000 miles which is ancient for a rental. Now I am fighting with Avis to remove the bogus $16 charge for fuel which they say will take 2 weeks to investigate! I actually was shorted fuel at pick up and gave them more fuel at drop off. Location at the Doubletree is a shit show and the guy running it is a moron.

The folks working at Sixt are nothing but helpful. Incredible customer service. I ordered a car…read morethat was too big for me to drive. They were very helpful in finding me the right size. Clean, nice new cars.

Beware of Damage Scam! Take PICS before and after!!! My fault for not taking pictures of before and…read moreafter - and trusting a rental car company (won't make mistake again). Upon return I was notified there were scratches on the driver door and passenger door - they were at the seam and there was no way I caused the damage. I did some research and learned that on February 26, 2025, the United States District Court for the Southern District of Florida preliminarily approved a settlement in the case Philippe Calderon, et al. v. Sixt Rent A Car, LLC, Case No. 0:19-cv-62408-AHS, for claims related to Sixt's billing and credit reporting practices. The lawsuit alleged that Sixt Rent A Car improperly charged customers vehicle damage related charges and, in some instances, reported those charges to credit agencies without sufficient investigation or notice, potentially harming consumers' credit profiles.

The kindness and genuine warmth of the staff is wonderful! I genuinely felt valued as a customer…read moreand I love that kind of positive energy!!

Hands down the WORST Enterprise I've ever been to !! I've lived down the street from this…read moreEnterprise for a few years now and every time I've been here it's always a bad experience!! They greet you with a smile upon walk in but don't let that fool you, they do not care about customers here. They are dishonest and unprofessional, this is not how a great company like Enterprise should be represented. I have been a frequent renter from Enterprise, renting cars for almost half the whole year over the last couple years. I typically avoid ever going to this location and much rather prefer the McDowell location as I am always dealing with either rude employees, additional rental charges or charges for pre-existing damages !! It started last year with the first GM (Brock), he was an absolute pylon and should have never been entrusted with such a position. I had a car through insurance and he decided to call me at 7pm to tell me I needed to make a payment or return the vehicle that instant, I told him the vehicle had been extended but it was too late to call the adjuster and I would call the next day. He spoke very aggressive and rude, it was very intimidating. Sure enough the next day my insurance (tatefarm) extended the rental. More recently I returned a vehicle that had pre-existing undercarriage damage, that I had already initially indicated. Although, when I returned the vehicle (Madison) decided to open a claim against me for damages to the undercarriage. The car had no visible damage but a small crack on the bottom of the bumper that was already there!! That small crack has somehow become a $3200 repair on a Toyota Corolla, what a joke!! Funny thing is my insurance deductible is only $100 but I refuse to let them get a penny because I am not the one who damage the car!! It's been a nightmare trying to reach out to anyone regarding this matter within enterprise. The new GM (Bennet) was surprisingly actually nice when I addressed this issue in person but he did absolutely nothing for me and actually lied to me instead. Enterprise has lose my business over this because they didn't have the professionalism to deal with me correctly. No callbacks, no emails backs, no explanations, only a $3200 bill!! They can pursue me all they want but they won't get a penny from me, matter fact I'll pursue them in court & I will make every complaint possible to ensure this doesn't keep happening to my neighbors!!

We tried booking a reservation here and had read the reviews noting they were hard to get ahold of…read more We decided to make the leap and see for ourselves but the reviews were not lying :( We could not for the life of us get ahold of this location for the whole morning leading up to our reservation as we just wanted to verify the car would be ready at the pickup time (so we could avoid wasting money on Ubers). I can't even begin to imagine how unfortunate it would be if someone had an accident or needed emergency service while renting a car and couldn't get ahold of the company. We changed our booking to Enterprise for 10$ more and can honestly say we had zero problems and amazing service. 10/10 do not recommend

They overcharged me on my rental upgrade from a car dealer rental and because there is zero way to…read moreget anyone on the phone I had to drive out there and was promised it would be taken care of - has it been taken care of NOOOOOOO! Hello please respond to my email J Deam manager associate. This is not cool!!

I have been going to Marshall's for over 20 years. They have worked on 5 of the cars that I have…read moreowned. I recently had to go in due to an emissions check engine error for a smoke test to confirm location of the error. Professional and transparent in the handling of the issue. Called to advise me of the error and cost of overall repairs. I first started going to them in my 30's when I lived down the street from them. I was referred to them by two older women in my complex. Cautious as most women are of mechanics I researched them and recall finding reviews by women online regarding their fair and honest treatment of women. Now that the business was taken over by Marshall's partner Pat. I can confirm that the business still runs with the same mindset as when Marshall's owned it. I live in Phoenix little of a drive but will be taking my current car to Marshall's for some upcoming maintenance. Fluffy Grandma Recommends

What can I say, the technicians at Marshall's are the absolute FINEST! Excellent and timely…read morecommunication (start to finish), total transparency, quality work, as well as their "over and above" customer service...that's what you can expect to receive as a Marshall's customer.  As an out-of-towner, they were more than accommodating and communicative in servicing my vehicle. They were even kind enough to recommend Sun Valley Auto Glass to fix my dinged windshield. Thank you!

Love this location! Zack was so helpful and front desk was very nice to me! Highly recommend…read morerenting from Avis, 8725 E Shae Blvd!

Rachel at this location is horrible. After a nightmare experience I highly recommend avoiding this…read morelocation for any rental services. Rachel runs this location with a "my husband is the owner so good luck complaining" attitude and throws her ego as power. Avis customer service was no help with their own system or process and continued to tell me they couldn't help. I spent over 3 hours trying to secure a rental from this location to then be told by Rachel that we aren't a good fit and she can't help us either. 35 minute drive each way to get here and worst experience ever. Also got told they had 30 reservations with only 5 cars available so if you make your reservation, do it with caution your on a list that they don't call right away or have and system pending wait list actions to leave you with no car. Most in that list still don't know they don't get a car with their reservation.