The staff is friendly but when I booked the vehicle online, I elected for one coverage option…read more When I picked up the vehicle, I was not given anything to sign, so I didn't see the total price at that time. I didn't check the email receipt, which I should have, because I got in at midnight and forgot to check it later since I was on vacation. Upon returning the vehicle, I noticed after I got inside the gates the price was almost $200 more, almost 40% higher than the original cost. A manger reached out to ask about my experience so I informed them extra coverage was added and asked if they could look into it, to which they said they would. That was two months ago and I have not heard back. **Update** Management reached out to me to get further information and provided an incomplete website address to visit. Second time they pretended to care - I guess they just try to save face instead of provide assistance.

Zero stars. We rented and pre paid (!) for a car to pick up at BTV and return to Portland Maine. I…read morebooked months in advance. Because I know it's a busy time of year, I called and confirmed the rental with Alamo 2 days prior. When we arrived at BTV they had a handwritten note at the counter stating that all one way rentals and any other reservations made within 48 hours were cancelled. I waited in line and spoke to 2 separate agents. One was beyond apathetic. The other told me I must have booked through third party. I did not and assured her we booked direct through Alamo and showed her the booking (which was also in their system). They told me they didn't have enough cars to honor our rental. She suggested I call Uhaul. This created a terrible challenge and endless hours of trying to find a solution. Alamo - If you can't honor a reservation, then don't make it. Its shameful.

I had a confirmed reservation with Hertz, arrived on time, and was told they had no cars available…read more What's the point of making a reservation if the company doesn't honor it? There was no proactive solution offered--no replacement vehicle, no transfer to another location, and no real effort to fix the situation. I was essentially left stranded and had to scramble to find another rental at the last minute, which cost me both time and money. This is unacceptable for a company of this size. A reservation should mean something. If you can't guarantee availability, you need a better system in place or at least proper customer support when things go wrong. Very disappointing experience. I will not be using Hertz again.

After another rental car company couldn't accommodate our delayed flight, I checked with Hertz. Got…read morea car for a fraction of what "the other guys" wanted ($140 vs over $800) and away we went. Thank you Hertz for being there and saving our trip!

After a last minute flight cancellation, I rebooked my rental car for today. Arrived and waited in…read moreline only to be told the system continues to allow booking despite no availability of any make or model. I have now landed at BTV, stranded with no rental available, no resolution and no supervisor on site to speak with. Absolutely unacceptable. Updated: even after being turned away the Enterprise site (directly) continues to allow booking despite no cars being available. A quick review of the terms and conditions (attached) clearly spell out that they have no responsibility to actually have the car they allow you to reserve.

My flight to Burlington, VT from Philadelphia was canceled due to weather problems and the…read morerebooking was nearly 48 hours later. I called enterprise to advise them and I was told my reservation could not be modified and I would have to make a new reservation, but I could get a rental car to drive to Burlington for two days for only $800 and change. We had a lot of trouble rearranging our reservations, I have never had this problem with delays and other companies. As such, if one is flying, I highly recommend using a company that understands that sometime flights don't work out right. Deleting the app and never dealing with enterprise. Thanks for abandoning us

I was in town for a couple of days. As a Fastbreak member with a reservation, I was quickly handed…read morethe keys to the rental car after showing the lady my driver license. This was one of the more loosey-goosey car rental experiences in all of my travels. She told me that she doesn't know which stall the car was parked in, but to just hit the panic button on the key fob when I get to the parking garage. I was given a black Jeep Compass. I looked at the license plate on the key tag and was able to locate it without having to use that panic button. Since I was traveling solo, it was a bit more car than what I had reserved or needed. Although it had over 30k miles on it, it still drove perfectly fine for the duration of my trip. On my way home, I gassed up the car and parked it in an Avis/Budget stall. I noted both the stall and the mileage. When I dropped off the keys at the counter, the guy didn't seem to want either information. All he asked was if I had filled up the tank. I like visiting small towns, but sometimes they're a bit too nonchalant compared to what I've been accustomed to while living in a big city.

Skinny guy (Josh?) at Budget front desk was very professional and helpful during July 5-8, 2026…read more Moreover, he did above and beyond his job duties when addressing unforeseen issues I had. Thank you Josh! I wish I would be treated/assisted the same way in other car rental offices!

Excellent all around. Even when I got their voicemail, they got back to me. Quick and easy pick up…read moreand drop off. Finally, they had two rescue dogs in the office. That says it all!

I needed a long term rental during clinical rotations and this place was the BEST deal by a long…read moreshot. Not only was it significantly less expensive, but the customer service was phenomenal. I would HANDS DOWN recommend this place to anyone needing a car in Burlington. Another note.... My clinical's were cancelled early due to Covid. I returned the car early and the owner was more than happy to return the money I would have payed for the last three weeks. Overall this was an amazing experience and the owner is truly a great person. If you are considering renting a car, I would do it here.

Warning to the Burlington community: The Enterprise location on Williston Road has a serious crime…read moreproblem that management knows about but refuses to fix. While renting a vehicle for a family emergency in September 2025, thieves cut the catalytic converter out of my partner's Subaru Baja in their parking lot. The manager's response? "This is a known problem" followed by a dismissive attitude and zero support. Enterprise continues to invite customers to leave vehicles in what their own staff admits is a high-theft area. No warnings. No security improvements. No accountability. After dozens of rentals from this location over the years, I'm shocked at how poorly they handled this. Corporate also ignored multiple follow-up attempts. Protect your vehicle - rent from a company that actually cares about customer safety.

I want to say that I am extremely disappointed in the service I have received with Enterprise. I…read morewas rear ended back in October, and was in need of a rental car that was provided to me through insurance. That process initially went well and everyone was very kind. It took the collision center (who is affiliated with Enterprise) much longer than anticipated so I was stuck with this rental for longer than expected. During this time, I was on the interstate and a small rock chipped the windshield no larger than a pin head. I called Enterprise immediately and reported the chip and I was told that it should not be a problem and that they would reach out to me if it was. When my personal car was finally completed I returned the car back to Enterprise and not one person mentioned the chip nor informed me that I was responsible for fixing the chip. I then receive a bill in the mail months later stating that I owe 500 dollars for this small chip that I was told wouldn't be a problem. They replaced the whole windshield and I did not get a call at all stating that it was in need of being fixed, nor did they let me know that the whole entire windshield needed to be replaced. If I received that call, I would have attempted to find a much cheaper option. I called and attempted to dispute this without success. I reached out to billing and they stated I could set up a payment plan. I submitted a payment and then proceeded to receive a letter stating that my bill has gone to collections. I called inquiring what went wrong and they agreed that the person I spoke too at a previous date should have given me a time line and that they did not, resulting in my bill going to collections. They then stated that there was nothing they could do about this situation but that I was "more than welcome to submit the full payment now". This whole process has been extremely frustrating on top of the already stressful situation of being rear ended and I am very disappointed in the service I have received.

I am an executive member with National and I rent cars pretty much weekly all over the country. For…read morethe past several months I've been dealing with Burlington airport and it's been the absolute worst. I had an Enterprise employee verbally antagonize me while trying to return a vehicle, professionalism and kindness are severely lacking in all but one employee I've encountered so far, and most recently - even though I have status, they are refusing to give me a decent vehicle bc my corporate booked a longer term vehicle. I honestly don't get it. I've never ever, in literally the last three years had such terrible service and interactions. In fact, out of all the things you regularly book when traveling, I've always been able to depend on National. It always worked out and everyone - all over this country, had been kind and accommodating. This location is pathetic and I truly hope someone outside of the local branch reaches out to me. I don't want anything, I just want my experience not to be so stressful.

I rented from this location 365 days/years for the past 4 years. They har gone from excellent to…read moredismal over this time period. Despite the fact that every staff member has the title of "Manager", the level of professionalism is appalling. They refuse to honor the Emerald line of vehicles, are ignorant about their own corporate policies, admit that they refuse to answer to the phone and will bill your credit card without issuing an invoice or receipt 30 days after closing your rental agreement. Morgan Galdezanni, a "Manager" confiscated the keys for my rental, which was under a valid agreement from the local Enterprise location. She only returned my keys to me, after I called Customer Service and sought the assistance of airpot police. The head "Manager" Jason, canceled rental agreements , placed me on a no-rent list and attempted to claim I did not return my vehicle. He also refused to answer communications from corporate. My advice is take photos, emails and video when interacting with them. If they place you on a no-rent list without proof, make a BBB report. The District Manager is in Albany, his name is Steven - he will contact you. I chose to forgo my Emerald status just to avoid having to deal with them. The local Enterprise location, just a few minutes away has a professional manager and team - Go with them if you can.