DANIEL was professional, very down to earth and felt like a long time friend…read more Best of luck in your future endeavors

Excellent service and value. The car was clean and very…read morenice. This is my go to for local car rentals. I hope they will open more locations!

The employees here are friendly enough, but they seem to be so understaffed that everyone has to…read morewait about an hour, in my experience. I picked up a car and waited about 50 minutes to be helped, then when I dropped off I waited about another 40. They do not answer the phones very often because the employees are oversaturated with customers, and while I feel for them, I was still inconvenienced by the lack of staffing and so were many other people I saw and spoke to. There is also a fee of $500 that is added at the end if you pay with debit, which is reimbursed after you return the car.. I'm not sure if that is standard procedure for car rental places but it came as an unwanted surprise for me. This review is primarily negative due to the long wait times, though.

I rented from the Temecula Hertz location and was disappointed by the pickup experience. The…read morelocation advertises an 8:00 a.m. opening time, but the office did not actually open until approximately 8:10 a.m. By that point, a line of several customers had already formed outside waiting to be served. Once the office opened, it became apparent that the vehicles were not ready for pickup and still needed to be cleaned. The first customer in line did not receive their vehicle until 8:35am, resulting in a significant delay despite arriving before opening. The location also appeared to be understaffed. There was only one employee working the front counter, and while assisting customers in person, he was repeatedly interrupted by phone calls. At least five callers were told that he would need to call them back later because he was unable to manage both the counter and phone inquiries at the same time. The employee was professional and appeared to be doing his best under the circumstances. However, the overall operation seemed unprepared for customers at opening time. If a location advertises an 8:00 a.m. opening, customers should reasonably expect the office to be open, staffed, and have vehicles ready for pickup at that time.

I made a reservation for a ford transit van and had to call several times to push the reservation…read moreback because our escrow got delayed. Spoke to Jason a few times he was always very nice and helpful. We picked up this morning. Service was excellent!! dealt with Jason again he was amazing. Everything was super easy and he saved us a ton of stress.

This is by far the worst place to rent a car. I had a reservation for a car rental. It took almost…read morean hour to get the car even though I had a reservation!!!!!!!! Worst car rental service I have ever had and I have rented hundred car before. THE WORST!! Very poor customer service also. Wry lame excuses. No large SUV to rent. Had to settle.

Always rent from Enterprise for years now. First time to this location. Did not disappoint! Fast,…read morefriendly check in. Smooth process. During my trip I needed to extend one more day. No need to wait on hold to get a rep and beg. Accomplished it through a simple text message. The return was great as well. Quick and hassle free! It has been my experience, especially with Enterprise, that if you're having issues it's usually YOUR fault. Show up with all your documents, proper payment, and reasonable expectations and you'll be fine!

1 Star - Absolute Waste of Time…read more I reserved a car with a 6:00 PM pickup time, which YOUR system allowed me to select. While driving to the location, I called ahead because I noticed they close at 6. I was then told that 5:50 PM is their "cutoff" and that since I'd be arriving at 6, I couldn't get the car I already reserved. So let me get this straight: If 5:50 is the cutoff, WHY does your system allow a 6:00 PM reservation? This caused me to waste time, money, and completely disrupted my plans I ubered there and had to uber back. No warning, no notification, no accountability--just "too bad." This is either terrible communication or a broken reservation system, and either way it's unacceptable for a company this size. If you can't honor reservations at the time you allow customers to book, don't offer that time. Simple. Extremely frustrating and unprofessional experience.

We rented a 15-passenger van from Enterprise for a family road trip, and honestly, the van was the…read morestar of the show: comfy, spacious, modern, and got us where we needed to go without turning our vacation into a roadside adventure. The problem? The customer service!! When I arrived to pick up the van, Emily acted like I was trying to pull off a heist because I wanted to pay with a debit card. Never mind that the account had more than enough money to cover 10 rentals. A simple "Sorry, we don't accept debit cards" would have worked. Instead, I got eye rolls, attitude, and a side of judgment. I left and came back later with my magical, acceptable credit card, and suddenly Emily was a little nicer. Unfortunately, first impressions don't come with a reset button. When I returned the van after a week, they asked how everything was. The van? Fantastic!!! Had a wonderful family road trip in it. The service? Let's just say I saved that review for here. I've rented from plenty of Enterprise locations over the years, and this was easily the worst customer service experience I've had. If you're planning to rent from this location, bring a credit card WITHOUT the word "debit" on it and maybe you'll get decent service. PSA: DEBIT CARDS ARE NOT ACCEPTED HERE!!!!

My husband called from the body shop where we dropped off my van to check vehicle availability for…read morea rental and your employee, Emily was extremely short and abrupt with him, borderline rude and unprofessional. He didn't even have her on speakerphone and I could hear her tone just sitting next to him. If you're having a bad day, I hope your day gets better. But, I pray you never have to be in the situation we have been in which is already a high stress situation and your unkindness and lack of customer service has not helped in any way. My husband is a very laid back and chill guy and for him to say you were not very nice is saying a lot. We did not use your location, we just called for availability and was rudely rushed off the phone and was told you had no rentals available. We went around the corner to the Ynez location where we treated like valued customers .

I was initially nervous about trying a rental company other than Enterprise (which we've used for…read moreseveral years, but have unfortunately had enough issues lately to prompt looking at other options), but I'm so happy we did! Is the office tiny and tucked into a strip mall? Yes. Does it have all the frills of other companies? No. ...but...I'll take better discounts, cleaner cars and consistent service over frills any day. Daisy has been amazing, even when our family is needy or we accidentally double book reservations ‍. She goes above and beyond every-time and it is truly appreciated. Thank you!!

And do not rent from this place. I was supposed to get a car back in November and they ended up not…read morebeing able to take my payment so the two men inside told me to call and cancel so I can get my money back. We are now in January and this whole company keeps giving me the runaround every single time I call them. They owe me $400 and have yet to give it to me. It's to the point I think I'm not the only person that they've done this to but people aren't fighting hard enough to get their money so they give up. I call every single week. Every single person at budget has an attitude and nobody knows where my money is.

Love this place & employees…read more My husband & I have been renting from his location for over 2 months now - a day here a day there & every time we come in the staff makes it extremely easy & quick. One day the wait was long but it was a holiday weekend & we understood . The cars are always running great & clean. We are even thinking of renting a car monthly!

AVOID THIS LOCATION! Poor customer service. I had an…read moreincredibly frustrating experience at the Avis Car Rental in Temecula, CA. I reserved a Full-Size car a week in advance, but when I arrived, they told me it wasn't available. Instead of upgrading me or offering a price adjustment, they tried to force an involuntary downgrade to a Standard car. When I requested fair compensation for the cheaper vehicle class, the counter agent was completely dismissive and gave me a rude "take it or leave it" ultimatum. Because I refused to be ripped off, they refused to rent to me at all. Fortunately, I booked my reservation through Costco Travel, so I wasn't charged for their failure. I walked right across the street to a competitor, who happily rented me the exact vehicle class I needed without any issues. Avis in Temecula has awful customer service and zero problem-solving skills. Save yourself the headache and go elsewhere. I had rented from this location for many years with the previous management without problem.

I was the best man at my friend's wedding and I wanted to get him there in style. Mission…read moreaccomplished!! Piloting Ruby is an experience you can't really describe. If you're second guessing yourself about renting this car, don't!! You won't regret it The process was as simple as can be, and one of my favorite part of it was that you weren't discouraged from testing the limits of Ruby. It puts you at ease. Thank you Jon and Miri for making this process so enjoyable, and I hope to do business with you again.

Jon is amazing, the car is Ludacris and both made my 40th birthday the best!…read more We took Ruby downtown San Diego and tried out the autopilot mode. This car is impressive, my favorite feature (other than ludicrous mode) is the lane changing feature while in auto pilot. Don't worry, the car will find a spot to get over when it's safe! Mind blowing! Once in San Diego, many people were giving complements on the car. I had a guy in a Mercedes AMG say he was jealous... car folks know that's a compliment for sure! If your looking for a stylish, fast, and gas station free trip then rent Ruby and "Launch" your trip into another level. Thanks again to Jon, Miram and of course... Ruby!

The return process should not take 40+ minutes. They had a lot of customers but obviously not…read moreenough staff to handle it. We returned the car at the specified time and should not be waiting this long.

I made a reservation for a standard car rental at this specific location. Got dropped off and…read morewaited just to find out that they did not have the type of car I had reserved and received a confirmation for. The employee did nothing to try to resolve the issue and just stated that he was sorry. There were several cars in the parking lot that appeared to be standard or compact. Do not rent from these clowns.

Great experience renting here from this Budget. I was in a pinch and needed a car same day while my…read moretruck was in the shop, and Budget came through with a Mazda CX5 for the week. My only complaint was they had one guy working the front desk while there was a line of people in the morning. But register on the app ahead of time and get all your paperwork done and when you're at the desk, you can be done and out in 10-15 mins. Located on the left side of the AAA office building on Madison, so it's a little hard to find.

Booked with them because they had the best deals in the area-beatingTemecula and Riverside. I…read morebooked and reserved online. Luckily, there was no line when I went to pick up and I was out in 3-5 minutes. Something I found interesting that has never happened in the history of me renting cars: they offered me a choice-Corolla or Camaro.I went with the Corolla. Not to mention, they are opened on Sundays!! Meaning you don't have to keep it the whole weekend. Who does that outside of airports-not asking you Turo. They're located within the Murrieta Spectrum, a pretty big plaza. However, no real designated place for their fleet. Not to worry because it seems you can leave the car anywhere when returning. Well, anywhere on their section of the plaza. Returns can take awhile-but they don't have to. Mostly if you want a receipt or some type of paperwork. Very old school here.