Check in is really prompt and my Cari's always ready to go…read more Gentleman who usually checks me is courteous and gets me in my way.

Kevin was a pleasure to work with! He was friendly, knowledgeable, and made pickup/drop off a…read morebreeze. Would return!

I made a reservation online for a car days in advance, just to get to the Hertz office and be told…read morethat they didn't have a car for me. They even had the indecency of making it sound like the problem had been with my phone since, mysteriously, they tried to call me *four* times that day and the system said my phone was inactive - which is so not true since I had been making and receiving calls all day long. But even so, notifying me that they didn't have the vehicle they had promised with less than 8 hours to plan for an alternative is not okay for such a large national company. All I was offered was a terrible excuse for an apology. AVOID THIS PLACE AT ALL COSTS. On the other hand, the Enterprise just down the street were really nice about the situation and were happy to offer us a vehicle after this whole mess.

Good prices for the weekend. Weekly rates are reasonable. I usually get the car size I reserve and…read morethe vehicles are clean. Staff is pretty nice but not always available on site. Sometimes they're gone to do car pick-ups and drops-offs.

Great place to go if you want to get ripped off. Had…read more reserved a car for a certain date. When I got there they had already given the car away. Gave me another vehicle that I didn't like. He had a problem taking any other credit cards except my Discover, which wouldn't cover the insurance. So I would have to get the insurance through him which will cost extra. Drove it off the lot got back 20 minutes later, told him I wasn't pleased with the car. He told me everything else would cost more money. Then he tried to charge me nearly $300 for that 20 minute ride. Told me he was doing me a favor cuz he didn't charge me for not filling up the gas tank all the way.

Great location, great staff and as a Presidents circle member I feel that I get a little extra…read morecustomer service. Thanks

I've had nothing but great experiences with this Hertz location. Staff is amazing and never had an…read moreissue with them. They are friendly and professional and would highly recommend.

I'm glad I tried this place based on the positive reviews because I had a really great experience!…read moreSince you're going to be spending upwards of 45 mins at this place it might as well be comfortable. Their waiting room is nice, clean, and spacious. There are complimentary coffee and beverages, tv and Wi-Fi (and it's fast enough to stream an episode of Game of Thrones). I took my car in for an oil change, but they threw in a car wash and wiped some of the dust off my dash. They also performed a full visual inspection and recommendations for my next service. I felt the price was fair and not once did I feel like they where screwing me over like I sometimes feel at the dealership. As I left, Dave handed me an envelope that contains a free gift, but I must not open it until the next visit. I was going to come back anyway because of the quality of service, but this was just icing on the cake. I wonder what it is...

I went back to get an oil change here because of the great service I received last year…read more Unfortunately, the service I received was horrible and have lost trust in this place. Went in on a Friday afternoon for a scheduled oil change and was there for 2.5 hours! I was told that my car was done so I paid for the oil change. Side note: I was told AFTER I tapped my credit card that there would be a 3% fee. I asked if I could use my debit card instead. There was an option to select Yes or No to the fee so the lady behind the counter clicked No and said the charge still went through. What is the point of having this option??!! Irritating and somewhat shady. Back to the story: The lady saw me get ready to go and did say that my car would be another 10 minutes because they had taken it to drive around the block. Fine. I waited and waited and my car still wasn't ready and no one was available behind the counter to ask. Luckily another man came out to help another customer and I asked him about my car which he automatically brushed me off with a response "yeah it's coming out." But still no car. Another man came out to help another customer and I asked him if he could check the status of my car which I got an annoyed look from him with no response except he just walked to the back and asked about my car. Seriously?! No one else came back out but I heard someone yell "it's coming out right now" and when I looked outside, my car was being driven out of the garage. The man driving my car apologized and explained that the lady should have communicated better and told me that they were still performing tests which took longer than she told me. "Performing more tests", "driving it around the block"...generic excuses thrown at me while not being told exactly what the real status of my car was, all the while behind an enclosed garage with no visibility to what they were actually doing with my car. I don't like being treated like this especially because I didn't see them treating anyone other customers like this. Like the other bad reviews on here and Google, the service you get here is hit or miss. You might save some money on a couple of things but just think if it's really worth it including the time you lose. For me, it's not worth being treated like this and not being able to trust the level of service I'll be getting.

We had to wait over five months to get plates for the Insight because the Honda dealer screwed up…read more Carlease sent us a dealer plate to use in the meantime. It still was a pain trying to park in monthly garages. Carlease called and again compensated us for the hassle. After some back and forth it really sounds like this business model is make or break on which dealership the car is coming from. Again, Carlease is probably good for luxury vehicles but not sure of the feasibility of the service for the rest of us peasants who want regular cars.

This is a GREAT concept! NO brain damage, NO delays and NONE of those typical lies you can expect…read morefrom traditional dealerships! These guys at CarLease.com are really SUPER - and they keep proving it time and time again! I dealt with Carl there (Carl knows his stuff BIG TIME) and he did 99.9% of EVERYTHING for 3 of my friends and eventually for my wife and I as well - and they delivered our new vehicles right to our home on a Saturday morning! All we had to do is sign... It was a piece of cake - and with zero aggravation; PRICELESS! In short, if you're a busy person that has no time for a 4 to 6 hour dealership NIGHTMARE, then I strongly recommend calling CarLease.com and ask for CARL. He not only gets you the best price on your Lease, but all you have to do is SIGN & DRIVE! Opaa! Nothing better!

We last minute needed a one way rental car from HP to the Twin Cities Metro, and luckily we were…read moreable to book one online at this Enterprise location. After I made the reservation, I called to confirm the cost (since there was no one-way fee). They saw my reservation right away and confirmed we were all good. When we showed up a couple days later for our reservation, the staff was helpful and kind - even made sure our model had AWD since it was supposed to snow on our drive back. They did a thorough job of assessing any marks before we left, and we were off. The car wasn't the most updated (no car-play), but it worked for what we needed it for! Smooth experience on our end.

I reserved a car months ago and a day before picking my car they told me they don't have a car…read moresimilar to the want I reserved. The choices they give you are horrible.

Needed a car for day as dropping my car at a body shop…read more Made an 830AM appointment. Upon arrival at body shop called Enterprise. Ryan sent an employee to pick me up & bring back to Enterprise. Was given a vehicle immediately by Ryan rhe manager. When I dropped car off, was given a ride back to body shop to pick up my vehicle. Ryan & his employees are friendly...best customer service !!

staff did not seem very friendly. the car they came me was awful it was a mid size SUV the back up…read morecamera did not work. we had problems with the usb outlets that didn't seem to work the car had a nasty faint smell. I never could figure out what it was. the car had a clicking sound coming from the engine. I've rented several times from different enterprises but this particular office was the worst for me. I normally get sent out a customer survey a few days after my rental, but never received a survey from this office otherwise I would've let them know about the issues I had