We last minute needed a one way rental car from HP to the Twin Cities Metro, and luckily we were…read moreable to book one online at this Enterprise location. After I made the reservation, I called to confirm the cost (since there was no one-way fee). They saw my reservation right away and confirmed we were all good. When we showed up a couple days later for our reservation, the staff was helpful and kind - even made sure our model had AWD since it was supposed to snow on our drive back. They did a thorough job of assessing any marks before we left, and we were off. The car wasn't the most updated (no car-play), but it worked for what we needed it for! Smooth experience on our end.

I reserved a car months ago and a day before picking my car they told me they don't have a car…read moresimilar to the want I reserved. The choices they give you are horrible.

I had the most excellent service from the Hertz men, Edgar, Malik and Carlos, when I needed to rent…read morea car when my car was being repaired due to an accident, that wasn't my fault. From their professional service, I felt like I was being taken care of above and beyond. If I have the need to rent a car for whatever reason, I'm going to Hertz in Palatine, Illinois.

Great location, great staff and as a Presidents circle member I feel that I get a little extra…read morecustomer service. Thanks

I had such a lovely experience here!!! First of all, everyone is super professional and friendly,…read morevery warm and welcoming. I had Jose, Maria and Chris and they made everything so enjoyable. I did a city tour in the G wagon The tour was about an hour and they allowed me to pick and play my own music. My driver had plenty of info about the city and everyone from Chicago knows that there is ALWAYS more to learn about the city! The ride down Michigan Ave was the best part - nothing like the city lights! You also have can do a photoshoot with the cars! I did one and LOVED IT!!! They have a special going on right now for Vday where it's $60 and you get to take pics with multiple vehicles! So whether it's 2/14, a date night, a special occasion, spoiling and indulging yourself, whatever you may want, you're in the right place! Oh, and the cars rotate out so there's always something new! Talk about an experience

These guys are crooks. They stole an $8,000 cash deposit. Mick (one of the owners), Val or…read moreValentine the "handler or associate" and they sealed the deal with Jose. They robbed me without a gun, literally! Anyone intending on dealing with these thieves call me first at 3125995147 & I will show you the proof & prove that they are not what they appear to be. And according to a google search, I'm not the only one they ripped off!

My experience at this Avis/Budget location was very disappointing. I completed my reservation and…read moreonline check-in, uploaded all my documents, and was supposed to simply pick up the vehicle. Instead, I waited about 30 minutes and received very unprofessional service. The employee was rude, asked unnecessary questions, and refused to accept my valid Real ID and payment card without a clear explanation. This was one of the worst customer service experiences I've had, and I will not rent from this location again.

Avis ripped me off by $80, overcharging me per my reservation and contract. Spent 30 minutes on…read morehold for customer service. Got a snarky agent who refused to help me. Will never use Avis again ... ever

Great customer service over the phone. The lady on the phone was super helpful and kind. I will…read moredefinitely go to this budget if I have to rent a car around that area. Thank you!

I am a frequent renter of this place. Jenni & the staff is very professional and friendly. You…read morewon't be disappointed if you rent cars from this place. All Cars are clean and in good condition. I am recommending this place to all of my friends.

Rented the Ferrari 458 in the Chicago area. I can say without a doubt that it was the smoothest…read moreauto rental experience I've had in a very long time (Yes, that includes being a President's Circle member at Hertz!). Charlie and his team were very accommodating with regards to schedule and timing, and the vehicle certainly didn't disappoint! If exotic auto rentals are something you're interested in, I can't think of a finer firm. I will definitely be back!

I'm actually writing an updated review because this company proved without a doubt that customer…read moreservice is key to their business. An unfortunate series of events (out of my control and the company's) left me with a canceled reservation about a week prior to a special event. Soon thereafter, I received a call to try and set things right, even though my initial reservation was only for a relatively inexpensive BMW 750iL...chump-change compared to some of the high-end exotics they offer. It's great to see this level of customer service, especially considering they hadn't even gotten any of my money. Even though the original issue wasn't by any fault of theirs, they still took responsibility for making me happy. The next time I need to rent something unique, Global Exotic Car Rentals will definitely get my business.

We had to wait over five months to get plates for the Insight because the Honda dealer screwed up…read more Carlease sent us a dealer plate to use in the meantime. It still was a pain trying to park in monthly garages. Carlease called and again compensated us for the hassle. After some back and forth it really sounds like this business model is make or break on which dealership the car is coming from. Again, Carlease is probably good for luxury vehicles but not sure of the feasibility of the service for the rest of us peasants who want regular cars.

This is a GREAT concept! NO brain damage, NO delays and NONE of those typical lies you can expect…read morefrom traditional dealerships! These guys at CarLease.com are really SUPER - and they keep proving it time and time again! I dealt with Carl there (Carl knows his stuff BIG TIME) and he did 99.9% of EVERYTHING for 3 of my friends and eventually for my wife and I as well - and they delivered our new vehicles right to our home on a Saturday morning! All we had to do is sign... It was a piece of cake - and with zero aggravation; PRICELESS! In short, if you're a busy person that has no time for a 4 to 6 hour dealership NIGHTMARE, then I strongly recommend calling CarLease.com and ask for CARL. He not only gets you the best price on your Lease, but all you have to do is SIGN & DRIVE! Opaa! Nothing better!