Cancel

    Open app

    Search

    Avis Photos

    You might also consider

    Recommended Reviews - Avis

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Marc B.
    34
    24
    0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    They charge me $10 per gallon wnen i forgot fo fuel up rental car.I dont think its fair.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Excellent customer service. I always rent the car from this location.the rates are very reasonable and best customer service. Good job

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mike A.
    21
    16
    1

    11 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Avis

    Review Highlights - Avis

    Moe mentioned that he's at the mercy of corporate governance, that they just don't always stock his needs as they should.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8(34 reviews)
    6.6 mi

    Update: I stopped into the branch on Thursday the 25th and had a discussion with George about my…read moreexperience. He reviewed the account and found a satisfactory solution. Sarah had noted the account appropriately but the other gentleman that gave me my final invoice overlooked the notes or just didn't bother looking at all. The only reason I gave 4 stars is because the car I rented was just, meh. They didn't have any direct control over that. 5 stars to George and Sarah. While I was there, the car attendant had found my sunglasses in the console of the car and put them in the drawer. Bonus. Don't waste your time with corporate. If there's an issue with your rental, go to the branch and odds are, you can find a solution there. Corporate's right hand doesn't know what the left hand is doing, imo. I rented a vehicle from the Mundelein store May 18-22 of 2026. On the return trip home, we ran into delays from Wisconsin due to heavy construction and congestion. I stopped at a rest area and called the office in Mundelein to advise them that I was going to be late past my 11:00 a.m. return time and gave them my ETA asked off I should expect to get dinged with any overtime charges? The young lady I spoke to at the office stated, "don't worry about it, you'll be fine" (or words to that effect). After returning and getting a clean post-inspection, I was told by the gentleman in the office that everything looked good and that he'd send me my final receipt via email. A couple of hours later, I received the invoice and I was somewhat surprised to see I was billed $51.46 for the late return. I guess I should have demanded a straight answer about late charges when I originally spoke to the young lady but I assumed, don't worry about it, you'll be fine, meant we'll wave it. I've rented a fair amount of vehicles from this specific Enterprise location over a lot of years and have never had an issue. I've never had anyone mislead me or use vague statements. A little later in the day, I received a boiler plate text that was supposedly from the Mundelein location, asking me to reply with any questions or concerns that I had concerning the rental. I replied and explained the issue and that I was upset after being told one thing and something different happening. I never received a reply back from that inquiry. I then called Enterprise corporate later that day to inquire with customer service and was told that a manager would be contacting me to follow up and that hopefully they'd find a solution to the situation. No one has called to date. I wouldn't have had an issue with the $51 had I been simply told honestly and straightforwardly up front, when I called in, "sorry, there will be a charge for the late return". Is it that difficult to simply be truthful and straightforward? Apparently at this particular location there is now. I wasn't dealt with in an honest and straightforward fashion, THAT is what upsets me! I made a courtesy call to try and possibly help them make any logistical changes if they needed to around my return time and I get treated disingenuously. If this is what I have to expect from Enterprise going forward, there certainly are other rental companies I can begin to forge a relationship with, going forward.

    This by far is the worst Enterprise location I've ever dealt with, and I've traveled for work for…read moreyears dealing with numerous rental companies. I've used this location on 2 separate personal occasions and have had nothing but problems. The first rental experience was less than a year ago, and resulted in me having to swap cars due to issues with the vehicles. While I didn't swap vehicles a 3rd time, I did call them to tell the vehicle they provided right when I left smelled like smoke. We didn't discuss a rental swap at that time, but they did not clean the vehicle that they swapped out for me and had other another driver's rental agreement in the console. I called again to coordinate a rental, spoke with them earlier in the morning and they said they would have larger vehicles in the afternoon, but nothing now. Great, we were going to be later in the afternoon. I called again to confirm after 12:00 PM central, spoke with a team member that said we had 2 options for vehicles, a minivan and a suburban to which I told them to the minivan, and we would be at 3:45 PM, which they confirmed. This was fine until I called at 3:30 PM to have them pick up which they tell me they only have small vehicles. Employee proceeds to tell me they have no other vehicles, to which I questioned then why did the person prior tell me the vehicle options? What is the point of confirming if they are just going to give vehicles away? Employee refuses to give any support now and there are no managers they can call or reach out to, told me to just call their customer service line. I've had nothing but great interactions with their Grayslake location for years as well, but this is the most poorly run location I've ever dealt with.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Avis - carrental - Updated July 2026

    Loading...
    Loading...
    Loading...