Besides getting a nice rental car for the weekend and decent customer service at the counter...getting to the facility sucked. The shuttle driver was rude and aggressive. We were trying to get out of our seat to let a family sit and he was being pushy for us to move and almost knocked my gf in the head with a suit case. Didn't even apologize. Also, I was Avis preferred, but there were no vehicle was assigned to me and had to go to the counter. It's unfortunate since I do like Avis, but this location and especially the shuttle driver was sub-par. read more

I was a bit afraid of renting a car through Avis because I'm not really familiar with this company yet. I signed up to be a preferred member and it was easily the best decision I've ever made. As soon as I landed, got a text saying my car was all ready and parked in a spot #12. Getting to the shuttle from the airport was a breeze, there was one already waiting there. The ride was quick and the driver was extremely friendly. Though I rented a mid size car, they gave me a Jeep Patriot 2wd. Which wasn't bad because it was snowing that day. I would have preferred a car with a back up camera and they were helpful with giving me other available options. The car had a full tank and was clean inside. No complaints with that. I returned the car with a full tank also and they checked my car to make sure everything was fine and I paid my original estimate that I had online. I jumped back in a shuttle and same as the other shuttle driver, they carried my luggage up. Unfortunately, when we arrived to the airport, I realized that I forgot my backpack in the car that I just returned. I told the shuttle driver and he was super helpful. He drove me back to get the backpack. My experience overall was perfect and wonderful. Thank you so much, Avis staff for being so polite and accommodating! It was my first time flying myself and this was a milestone for me. I will be using this company again for my future rentals. I'm looking forward to coming back to visit Connecticut. read more

Just an FYI, you need to take the shuttle to get here. This is off site along with all the other car rental places. I had a good experience here except that the agent wanted me to upgrade to an SUV because it was going to "snow" and when I said no she was like oKKkkkk. You know the judgmental voice where you go up and down as you say ok. Anyways, that wasn't a huge deal. I was using the car to go to interviews in Massachusetts and then driving it back. It was a quick in and out and no issues with the car at all. read more

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This Avis location has always been pretty good for me. Although the it is off site from the airport, it's not far and I don't think the shuttle has ever kept me waiting longer than three minutes going to or returning from the airport. Plus there are a couple locations for filling up nearby, probably less than a half mile. Couple added bonuses based on the last time I rented here. One, I had received an email telling me what space my car was parked in (an upgrade from a shuttle driver telling me which I may or may not understand). Two, was the complementary chewy granola bar and bottle of water in the console with my name on it. I thought it was a nice touch. And the only real con I've had here is that I think every rental I've had didn't come with an ice scraper, a luxury I've become accommodated to at other northeast Avis locations. But that certainly won't stop me from booking my rentals from BDL here again in the future. read more

The team here have their challenges. They are not executive friendly at all. Cars are iffy. Some clean, most dirty. Management is good though so i can't complain too much. read more

We had a strange expierence at this Avis. We came in with a rush of people, and were about 3rd in line with maybe 6 or 7 other people behind us. We were checked and our vehicle had to be brought over from the Budget lot, as was almost everyone else's vehicle, which was fine. We are told to "sit tight. You'll get your car very soon"  So, we start our wait. After about 20 minutes we are still waiting, now alone. All of the people in front and behind of us had received their vehicle and were on their way. Another 15 minutes pass and we are still waiting. A staff member that was moving and cleaning the vehicles noticed that we had been standing in the entrance way for a while and asked what car was ours to get us an ETA. We were very grearful for him. As this happens your customer service staff behind the front desk begins to LAUGH AT US, saying "oh we forgot about them". Like... what?? I've now waited 35 minutes for my vehicle, been ignored and now laughed at by your front desk staff. At this point I am freezing, as it was litterally 32° outside. The office smelled overwhelmingly of a dirty toilet and mold, so being inside was not an option. I could not believe the disrespect. Again, the attendant that was moving and cleaning vehicles some back with our keys and we can finally get on the road... an hour later. He had more cars to move and needed to run, which is understandable, as he is doing his job, and your customer service staffs job, so our vehicle was not inspected before we left, leaving us to drive with no front driver side blinker. I know we are young but to be blatantly laughed at and told we were forgotten was just the height of disrespect. We made reservations and paid just like everyone else. Why was my expierence to terrible?  The car was fine and the staff members we met upon drop off were much kinder and accommodating, the shuttle driver even running us back to our car as we had left our phone and charger, which was above and beyond awesome. You have some great staff. Maybe reconsider who sits at the customer service desk, as I received little no service from them. read more

Do not go to this location no matter what they will lie and they take your money and promised the world you prepay you arrive at the airport and they lie and tell you the vehicle is a four-wheel drive then I spend 20 minutes trying to figure out the buttons and then I finally find out that it is not a four-wheel drive . Extremely disappointing experience. I definitely suggest Hertz or Enterprise I will never do business with Avis again because of the liars and cheats at this branch. my wife is stuck in the hotel. they promised four-wheel drive we prepaid 48 hours prior when she arrived they lied and said they gave her 4 wheel drive . The employees here seem very cocky and very un professional 6 calls. I'm sure they're overworked and underpaid and Avis should be ashamed of having employees to lie to such a degree handed keys to somebody and say Here's a four-wheel drive . This Branch specializes in taking advantage of customers who arrive at 1 in the morning we were very tired we saw buttons on the console we assumed one of them was for four wheel drive again 48 hours later or checking it because the following day we slept in so then we woke up and it's not a four-wheel drive and we prepaid to make sure that there was going to be a four-wheel drive prepayment was made after they promised that if we prepaid the vehicle would be there waiting Run away do not do business with Bradley Branch they are the worst Avis location. Enterprise Hertz lots of other Alternatives and be assured next year cuz every year I fly back East to visit my family my mom and dad live in Hartford we will never do business with that rippoff Avis Branch hope the hell they go out of business. read more

If I could give them 0 stars I would. Their customer service needs a major update. Starting by their counter people at this location. My pickup wasn't too bad. I went a bit earlier than scheduled because I did not want to wait extra if there was a long line. To my surprise there wasn't a line at all. I was able to pick my rental and after being scared into getting their extra protection I was told that it wasn't ready so I ended up waiting about 30 minutes while they gassed it, vacuumed it, and washed it. When I got home I noticed the cup holders in the back had cans. Whatever no biggie. I threw them away myself. The vehicle itself was great and served its purpose. On my way back to drop off the vehicle I encountered a lot of construction and traffic. I tried calling the office but they would send my phone calls to the national reservations number (so annoying). When I got to Avis I hand my keys over and the counter representative brings up my receipt and prints it out, all while chewing gum like it was his last meal on earth. I take a glance at my receipt and I'm being charged about $200 dollars extra. So as I'm reading my receipt I asked him what are all these extra charges, he said you were late to drop off. I was astonished and said I'm only about 20 minutes late. And he looks at me and said yeah you were late. I explained to him that the day I picked up my car I wanted about 30 minutes or more for it to get ready. He mockingly chuckled and made me feel like I was making it up. At this point my blood is boiling. Long story short he called the manager and his manager (Steve) was twice the schmuck that he was. He partially removed the extra charges, when I asked about the rest he raised his voice at me. Avis i can guarantee that I will never rent from you again. I usually rent from Enterprise and I don't know what led me to believe that any other company would give me the exceptional service that they do. read more

Ok. I don't even know to begin. I reserved a luxury vehicle in advance of my father's funeral and was initially quoted just under $500 for the duration of my stay. Upon suffering a flight delay, I called the customer service number to inform them that I would be arriving a day late and, if at all possible, if I could reserve a black European model. Apparently, amending my reservation led to an additional $165 fee. I'm a bit confused as to how my securing a vehicle a full 24 hours later incurs and additional charge...it's not like they were going to lose money at an airport location, but ok...I let it slide. Upon my arrival at the Bradley airport location, I explained that I had a reservation and had requested a black European car, to which the employee responded "What is European?". This employee then instructed me to browse the lot for a vehicle may prefer, pointing out that they "have some nice Jeep Wranglers". Now, perhaps a Jeep Wrangler resides in the minds of other people as a "luxury" vehicle, but certainly not in mine, and I'm quite certain that most individuals would agree that they are not appropriate for a funeral, let alone my own father's. Now, I'm not passing any judgement as to the hiring procedures at Avis, but I don't feel as if I'm being too out of line assuming that a customer service employee at a car rental agency should have better customer service skills or any automotive knowledge whatsoever. But again, I let it slide. So, I spotted a nice black Volvo SUV in the return line and asked if I could take it, to which the employee pleasantly agreed. 20 minutes later, as I was called up to the counter to finalize the paperwork, I was informed that the vehicle was now unfortunately unavailable due to a manufacturers recall that popped up on the computer screen right then and there. Ok...back out to the lot. The only remotely nice and appropriate vehicle left on the lot, in my opinion, was a white Cadillac XTS. Not black, and not European, which I called in advance to request and paid extra for, but at this point, I'm getting a tad frustrated. So, I ask if I can have that one, which the employee agreed. Another 20 minutes later, the return line attendant enters the lounge area and tells the employee handling my reservation that the car wash is down for maintenance so he is going to take it next door to a competing car rental agency to use their car wash...he returned 10 minutes later to inform us both that their car wash was also down for maintenance, and if it wasn't too big of a let down, if I wouldn't mind taking the car without a car wash. At this point, I've been in the lounge for over an hour directly after my cross-country flight waiting for a car I reserved well over a week in advance and I'm beyond frustrated...but once again, I've got bigger things on my mind, so I let it slide and leave with the car. Within hours, an alert pops up on the instrument cluster stating that the car "requires service...oil change". One of the 2 key fobs was completely inoperable (I'm assuming a dead battery) and one of the storage compartments in the center console housing the 12V accessory outlet was inaccessible due to the door being jammed shut. So, I paid an additional fee for a black European car, but had to wait over an hour for a dirty, white, American car that required service and had broken parts? This is the "luxury" car I paid for? Now I know there must be a fleet manager on site who's very duty it is to keep logs on what vehicle need service and when, so I'm a little confused as to how this happened to me, let alone with BOTH the vehicles I had to choose for myself. Again...certainly upset now, but I was willing to let it slide...until the final straw. Less than 12 hours before my fathers funeral services, with my teenage son in the passenger seat, I was stopped by a police officer who informed me that the vehicle was coming up as unregistered. He then explained that he was aware it was not my fault and offered his condolences, but also expressed that he has every right to tow the vehicle right then and there. I am absolutely beyond appalled and disgusted at the level of service (or veritable lack there of) I was provided and I will NEVER make the mistake of giving you my business. And even after all of that, my final bill was almost double what I was initially quoted, and I actually had it for a full day less. Over $900 for an unwashed car that was the complete opposite of what I requested in advance, a dead key fob, an inaccessible storage compartment, in need of service, and...oh yeah...NOT REGISTERED? And I paid YOU $900+. Deplorable. Absolutely deplorable. If I could give zero stars, I would have. Congratulations. read more

When I reserved my car at this location I was quoted $280 for one week, which is reasonable and comparable to other rental companies. When I returned the car the bill totalled over $900! To add insult to injury they also charged $10 a gallon for gas because the tank wasn't full. I will always use Enterprise in the future. Hertz is a rip off! read more

We were supposed to get a mid-sides car for a mini-lease (three months) and the person at the counter said that they didn't have that size, but, if we wanted to put a full-size car on the lease, she would be happy to do that if we wanted to put it on our own credit card. Instead, we were given a sub-compact car (two levels lower) instead. They were kind enough to exchange our sub-compact for a mid-size car several days later, but the exchanged car was the absolute bottom-of-the-line mud-sized car. Previously, we had a Chevy Cruze. The first one was the top-of the-line LT LTZ. It was great! Leather seats, heated seats, remote start, Sirius XM, the works. The second one was just the LT, but had remote start, leather and no XM. The current one has cloth seats, no remote start, pitiful radio. Granted, it's a mini-lease, but if I wanted to spend three months on a rental car (in the middle of Connecticut and in the middle of winter), a remote start feature would be nice. Down-grading us was an insult. "Up-grading" us to the lowest-possible mud-size is very close to injury. I understand that car rental companies can't hold a car for someone, but, when a customer is a long-term one, why is Avis giving that customer the absolute bottom-of-the-line car?!? Sorry, Avis, but you're really sucking in this case. read more

Arrived today at 4:30 a.m. for a 6:00 a.m. flight out of BDL. Not a soul around to check in the rental vehicle. No one. Counter inside was dark. I began to wonder if we would have to Uber to the airport. We stood in the dark with our luggage for a while. My husband finally decided to walk toward the road to ask a security guard if this is typical. While he was gone a woman finally arrived from who knows where, saying the shuttle would there soon. The driver asked "what airline?", then proceeded to run down a list of every single airline and which do curbside check-in and who does not. I was getting anxious we would miss our flight. Then when he was done delivering his speech to us he got off the van and disappeared for at least ten minutes. When he finally arrived we pulled up to the curb at BDL and he gave us another long tutorial on how to decide whether we should go in or check in curbside. He finally allowed to exit the vehicle and we got in the curbside line. We were almost to the front of the line when my husband noticed he had not delivered us at Delta as instructed but Southwest. Had to get out of the line and make our way to Delta, struggling with our luggage to fight the crowds on the sidewalk. We just barely made our flight. Steer clear of this frustrating nut house. They are great at one thing though: trying to up sell when you pick up your car. There are plenty of employees around then. read more

WORST RENTAL CAR EXPERIENCE OF MY LIFE!! There was vomit in the rental car I picked up. They did switch out the vehicle but the manager took a lot of convincing to get a discount. Will never rent from Avis again read more

So far so good here. I usually end up with a Hyundai of some flavor when I rent from here, but the place is easy to find and they usually have a shuttle van waiting to bring me back to the airport. read more

My flight into Hartford was delayed, so I called ahead to make sure the car would still be there. The woman who answered was rude, impatient and told me I'd have to call back when the night crew arrived. Next flight in, I'll rent from anyone but Avis. read more

It didn't win me over with it's friendly-enough counter staff, but the shuttle drivers were really nice. The guy at the booth before the exit was also really helpful and friendly. They had an excellent selection of cars. I had a brand new car that had very little mileage. It still had that awesome new car smell. I would recommend Avis again for sure. read more

Open until 1:30am. Flight landed at 12:50. Shuttle not running, and a competitor's shuttle driver was kind enough to drop me off at Avis. One person in line in front of me, which took more than 30 minutes. Still waiting for my car as I write this. read more

I have been at better ones, very small with short inventory, but it meet your needs. The cars on the Avis Preferred Area are not the greatest, so I did have to change my car as it didn't meet my needs or preferences. Actually, I don't believe Avis ever get my preferences right, so I don't get why to have a whole profile if they are never going to give you what you expect for. Luckily the lady was very nice and gave me another car that apparently was a miracle because according to her they had no other car available... really?? read more

Worst experience ever. Employees and managers need to know there policies for car rentals. Got denied a vehicle and to speak with a higher manager since they wouldn't let me use my card to pay even showing proof of plane ticket. Straight bullshit. Customer services even told me they do accept my card and they don't know what this place isn't taking it. Even tho it's accepted in there policies that they need to follow. Now I'm left with my 2 year old walking trying to find a car rental. Worst experience wish I can give negative stars. Don't go here especially when flying across from the United states to see my nephew navy graduation. read more

Rented car from the airport and everything went smoothly, from the time I arrived to pick up the keys of my rented car to the time I dropped the keys. Car was in good condition, clean and smelling nicely. read more

Arrived last night. I had made a reservation prior to my arrival and prepaid for the rental. Upon arriving at the counter I was told that they would be doing a credit check of some sort since I only had a debit Visa card. I was told that I did pass this credit check and they would not rent to me without a major credit card. The woman helping me could not explain what they were checking exactly. First of all you should be able to answer what kind of credit check they were performing. I have a 722 credit score which is excellent, so I'm curious as to what "credit" check they performed. Needless to say I felt angry, confused and helpless. There were no apologies just a blank look. I walked next store to the National rental where I rented and left with a car within minutes. No hassle. No fuss. The man who helped me there knew exactly why I was there as he said he's experienced people walking in for the same reason. I will never rent from Avis again. This was unacceptable. read more

Horrible customer "service" and extremely long wait time. Do not get a car from this location. Especially if you had a long day of travel. I got dropped off by my ride in the adjacent parking lot because the Avis entrance is not well labeled and an Avis rep happens to walk by and I ask if Avis lobby is that way and she just looks at me and then makes fun of me for parking in the wrong place. Just my luck after spending 10 minutes on their line I wind up with her. As soon as I get to the counter she just walks away to help another customer outside and then tries to upsell me on gas and insurance and tells me I can't add my wife as another driver without her being there. Then I'm sent outside and I'm waiting for my car for 15 min and then she comes out and says that's my car in front and I say it's not what the sheet says it's a different make and model. She then says she has to switch it and makes me wait another 10 min while she helps another customer. She makes me go through the entire rental agreement process again for the wrong car. Then makes me wait again and makes me sign a third rental agreement for the car that was originally brought out 45 min ago. I swear nobody can be this incompetent. Oh and this location refuses to answer the telephone too. I called 15 times to ask a simple question about parking and never did I get through. I think this woman had it out for me and pulled out all the stops to make my life a living hell. And I paid several hundred dollars and this is how I get treated. Go anywhere else but this place. Send a message. Boycott Avis until they hire better reps or punish their reps for treating customers like shit. read more

So through Priceline managed to rent for the weekend a luxury car for 43.00 a day yet somehow the total charge came out to 131.???? So I drive a Buick Lucerne which is somewhat luxury but not top luxury, so I expected at least that. Want to know what Avis calls Luxury A Ford Taurus!!! I kid you not. I was already charged and I and another couple got in the line that said paid customers, this line was ignored while customers who hadn't bothered to make a reservation and pay for it were waited on. Our Line never moved until all the customers who were in the other line were completely taken care of. Then I was told my 2 choices were a Nissan Maxima or a Ford Taurus so of course I replied um neither of those are luxury cars, to which the rude so called customer service agent said we consider they are and you are welcome to upgrade or go somewhere else but we have already charged your card. I was also told if I bring in the car with less gas than what I signed for I will be charged 98.00 dollars, what a rip-off. Not worth the trouble or the attitude! read more

PROS The place is easy to get to or from Shuttle bus is ready with a friendly driver Customer service is very good and friendly CONS: After driving I learn that the car has NO GPS? Additional and extra charges for the GPS read more

I don't want to give AVIS even one star, but Yelp insists I do, while the star is undeserved... This will not post otherwise. We have used AVIS BDL on a monthly basis since 2005, I have a history of disputed charges with each rental, it seems avis profits off of false charges to its regular customers. We are finished with AVIS... Google these guys and how they rip folks off with false charges... Shame on AVIS for poor business practices... read more

This is the worst car rental facility! Quality of vehicles and poor customer service. We are on our 3rd car in the same one week trip. First car, the check engine light came on so we took it back. Second car, electrical issues, brake light would not turn off and car would stall (just lose power for a couple of seconds and then would be fine). When we turned that one in, the lady at the desk didn't apologize for the inconvenience or anything. She had a bad attitude. I asked how the workers would know to service the car and not just wash it and put it out again and she asked me if I told the person outside. I told her I explained everything to her and that she should call someone over or relay the message herself. Lazy! If you value your safety, rent from someone else. read more

First time Avis, never again base on the horrible experience here. Bad from start to finish. We almost got cheated paying over 3000 miles with 27 cents a mile (that's over $810). So everyone, double check the mileage to make sure it matches your car. The ladies behind the counter were all very unfriendly, and mistake after mistake. I had to go back in 3 times after getting the rental, and each time had to wait in lines, only to go back in again after checking the car, and I did not get the same lady each time, this different lady just told me "I don't know, I just got here" and sent me to the original lady, who had just left for a break. It took me close to an hour to rent the stupid car. The first rude lady put the wrong mileage on the contract. Good thing I double checked when I first got into the car. Otherwise, I would have to pay over 3000 miles with 27 cents a mile. I went back in and the ladies refused to come out and checked with me until there is no one in line. They just told me "Well, it's a brand new car. The mileage should be correct". Just come right outside the door and take a look yourself. Finally, she did, then madly went back and corrected the mileage on the contract. Then I had a question regarding the gas, went back in again, stayed in line (they were all purposely trying to avoid me). What a bunch of rude people. Never Avis again. Their corporate office should investigate this place. Just go in there and pretend you're a customer, you will feel the pain no doubt. read more

It was a cold and windy evening when my co-worker and I arrived at the Bradley International Airport to pick up our rental car at Avis. Checking in at the counter was fine but when we walked out to retrieve our vehicle, we were presented with an exceptionally long wait. We waited approximately 30 minutes for the rental car, which should have been washed and gassed up. Instead, my partner and I stood in the cold as we watched one employee clean out the car, wash it, and then refueled it. When presented with out rental car, I was told that the reason it took so long was because the worker was the only one servicing cars. Poor staffing. Since our returning flight was at 5:00 am three days later, my partner asked the shuttle driver if the shuttle would be available at 3:30 am when we returned the car. After all, we needed to be transported to the airport terminal to catch our flight. He assured us that the shuttle ran 24 hours a day. Well, three days later upon dropping off the car, I realized that the lot was unstaffed and the sign instructed me to simply leave the car and key where it was. So we searched for the 24-hour Avis shuttle only to find out from the lop-of-a-security guard that the shuttle didn't run until 5:00 am. We called a taxi but no taxi. I resorted to dropping off my partner and our luggage at the terminal. I drove back to the Avis lot and was forced to jog back to the terminal to catch my flight. Avis, you are horrible! This was the first and last time I will ever patronize you. read more

Understaffed and completely inefficient. The staff was friendly which is why this review isn't one star. Will not return.

I am preferred member. Picking up the car with few exceptions has not been a problem. Dropping it off after 9:00 pm is a different story. I usually take one way to and from Logan or JFK. When I return it there is no one to receive it. I either have to write all information down, go inside and wait forever to get a receipt on the old dot matrix printer. So much for preferred status. Last time I was told to leave the car and that I will receive my receipt by email. After 2 days I still don't have it. If you call them select "0" instead any of the options. Picking an option will never connect you with the place, but will redirect you to global center, which doesn't know anything about your specific issue. read more

I don't often write reviews but I thought this should be a warning to potential customers. I booked a 2wk SUV rental in October for a trip in March. I decided in early January to extend the reservation by adding 1 day to the beginning (pick-up a day earlier). I adjusted the pick-up date online & my original cost of $870+/- jumped to $2100 +/-. I thought this was absurd so I called Avis directly thinking there was a mistake. The reservation specialists I spoke to said that's the new price & there's nothing she can do. I spoke to 2 other managers again nothing they can do. I'm fully aware that I agreed to the terms & conditions of my original reservation. However, when you have a customer who wants to extend & work with your company & you give them the insane price of more then doubling their original price for one day essentially charging $1200 for 1 day & not working with them, in my book that's a complete customer service fail!!!! Needless to say I cancelled my entire reservation & rebooked with another company (for less then my original price with extended dates). read more

I rarely gush, but the Avis employees went above and beyond. First, the service was fast and friendly. Second, I forgot an item in the car, and they put it on a bus and brought it down to the airport to me -- in five minutes. Ok, they weren't that busy when I picked up or dropped off, so I'm not sure whether they'd be that great in a crush. But my reservation went smoothly, plus extra service, so they earned 5 stars from me. read more

I had the misfortune of renting an SUV from Avis, I went on line and picked my car, a Ford Edge (OR SIMULAR). I prepaid the rental and airport and taxes and was all set. I arrived to pick up my SUV and found out I was no longer a (PREFERRED) renter although I still had my wizard # which I used to rent the SUV on line. after a little discussion I was given a Hyundai Santa FE which I thought was (OR SIMULAR) and off I went. As soon as I got on the freeway and got up to speed the steering wheel started to shake back and forth so bad the whole car was shaking. That's when I noticed the odometer, it had 47,000 miles on it! I got the car back to the location and was a little more than pissed because they had given me a vehicle that was clearly unsafe and which could have caused an accident. I was then given a Toyota RAV 4. After an hour delay I was off and running. I then called and extended my rental for a day, that's where they really nailed or screwed or whatever you want to call it, me to the wall, $94 for one additional day when the original rental for three days was only $105 plus taxes and fees. Thank You Avis for an experience I will not soon forget. I cut up my Wizard Card and don't plan on renting from Avis ever again. read more

Picking up the car was a breeze - it was clean and operable. The challenge came when I attempted to call the Avis office at the airport to clarify hours of operation and shuttles (it is posted that they open at 5am which would not allow me time to make my 6am flight). My flight was scheduled to leave at 6am on Sunday morning. At 7pm on Saturday night I began calling - until 10pm - and kept getting transferred to the "national call center" which was closed. I then called again - got the "call center" and hit the extension for car accidents. I was connected to someone and asked about the shuttle, I was told that the shuttle ends operation at 3am and starts again at 5. It's too far to walk from Avis to the airport so I ended up not sleeping, and going to the airport at 12:30pm, The shuttle driver told me that the shuttles start at 3am in the morning. Which means that I stayed up all night for no reason at all. Avis employees on site should have answered the phone (I called over 20 times) and/or the call center customer service should be operated 24/7.... VERY unhappy and tired traveler. read more