Elliott has the best customer service I have encountered in the Sacramento region. I visited…read moreEnterprise twice in two weeks due to a car repair and I was fortunate to have Elliott help me both times. Haley is also always pleasant and helpful. Special huge thank you to Haley and Elliott!!!

They promised me a rental car yesterday over the phone then said they rented them all, today I made…read moreonline reservation for 5:30, and called and talked to Hailey who said they would come and pick me up at 515, nobody came, when I called to ask about it someone named Chris who says hes the manager said they knew nothing about it and there was nobody available to pick me up, I asked to talk to the manger above him and he said the district manager and branch manger were both available, put me on hold, then he came back and said nobody was available except for him, he said 'I dont know and well we dont have anybody to pick you up', there was absolutely no customer service or attempt to help me or make it right. I would not trust this place with any reservation or anything they say, RUN! RENT ELSEWHERE or you will be stuck without a car

I rent cars a LOT as a contractor and often on my own dime (though ironically my flights are on the…read morecompany's dime, go figure) so I've encountered the best and worst car rental companies as well as how to get the best rates (hinty hint hint: they change constantly on a daily basis so if your wanting to make a reservation ALWAYS play with the dates / times because sometimes two extra days can be far cheaper than your original plan). That being said, I actually have been to this location many different times with many different reservations being made a few times only an hour or two in advance, yet always always have they worked with me and gotten me driving out in a nice clean working car. The staff are always a pleasure (though I rarely encounter the same person twice for some reason) and the cars usually have a reasonable amount of miles. Any problems and they jump to a resolution. Overall I'd definitely recommend this location!

Absolute terrible service. The lady at the front was doing too many different things at once to be…read moreable to help anyone out. It took her an hour just to tell me to have a seat and I said "I'm okay" because there was one seat in the middle of a family. And the same lady was being so rude to an older gentleman just because he was hard of hearing.

Great staff, renting was a breeze…read more The price was tight and the car worked out well.

nobody answers the phone, impossible to contact the actual location, answering recording keeps…read morehanging up on me

I have always had a wonderful experience at Enterprise till now…read more Let me say this was not a good reputation of what I expect as a consumer this time though. DO NOT UNDER ANY CIRCUMSTANCES GET THE 2024 CHEVY MALIBU. IT HAS A STRONG SMELL OF CIGARETTES and honestly I feel upset because the AC was on full blast when I was brought to it to not show the smell. In hindsight I should have asked for a new rental before driving off the lot and returning, I take responsibility for that but why is a rental with heavy cigarette scents in the car and air vents with no smoking stickers in it on the lot rental stock list? Remove it from the lot and return it back when that smell is completely gone. If there is no available cars for the rental booked, let the customer know so they can come back at a later time. I'm very happy with the service when we came back in to replace the car, but don't do that "I'll turn the AC on to make sure the customer doesn't smell how heavy the cigarette smell is in the car" move. I tried to be polite and that was taken for granted, so good learning experience, but bad personal trust experience.

I needed a rental car after a minor accident that wasn't my fault, and my insurance set me up with…read moreEnterprise on June 11. I called ahead just to make sure everything was in place, and a very kind woman answered the phone. She was super sweet and explained that the body shop would notify them once I was ready so they could send someone to pick me up. I remember thinking, I love her accent, I believe she was from England. She really made a great first impression. A little while later, a nice gentleman picked me up from the body shop. He was friendly, talkative, and overall made the ride enjoyable. But once I got to the rental office, the experience started to go downhill. I checked in with a gentleman that was very friendly, he told me it would be a nonsmoking vehicle and I'd be able to choose my car once they called me, I waited around 25 to 30 minutes before anyone helped me. Turns out I couldn't pick my car because there were hardly any left, so they had already assigned me a car. They gave me a Buick SUV. I'd been hoping for a sedan, but I was even more disappointed by the condition of the vehicle. I had specifically asked if it was a non-smoking car, and they said, "We believe so," then asked the guy bringing me to it if it smelled like smoke. He said no. But once I got in, the car smelled very stale. Not like full-blown smoke, but definitely musty. When I turned on the air circulation from inside the car, it got worse and started to smell smoky, so I had to keep the air on fresh from outside to avoid it. And the cleanliness? Honestly, it was bad. There was either a man's or per hair on the dashboard and hazard button, very dusty, some kind of sticky residue in the cupholders, and smudges all over the seats. It just didn't feel clean at all. On top of that, the brakes squeaked every time I used them, and the brake pedal was way too sensitive, which made driving kind of uncomfortable. I gave two stars because the initial phone call and pickup were both pleasant, and the staff I interacted with were polite. But the main issues were: * I wasn't allowed to choose my car like I was told I could * The vehicle smelled stale and somewhat smoky when I used the internal circulation * It was very dirty inside * And the brakes squeaked noticeably If this is the only Enterprise near your body shop, it'll get the job done, but I expected much better.

Sales associate Jay was very nice and helpful, although he has ghosted us since having…read moreconversations about our broken "new" car. Now the bad: Bought a 2024 Nissan Rogue, within 2 weeks it needed a new battery, actually was stranded because the battery was that dead, not even a jump would help and the car went into limp mode... 1 week later check engine light came on... took it to the dealership to find out that the throttle body needs to be replaced. We notified Hertz as soon as we started having issues as the 1st 2 weeks of having the car we didn't drive it much since it was a birthday present for our daughter. Basically was told "to bad so sad, you bought the car as is"... I feel they knew there was an issue and sold it anyway. I asked to see the service paperwork but of course they don't have it.

We bought a car from the dealership last week and it was our best car buying an experience! There…read morewas no pressure. Aaron, our sales salesman, was very knowledgeable and friendly. He made us feel like family. The car was a really great deal! We couldn't be happier with our experience there.

Ever had an unexpected incident occur, well on Nov 18,2024. I went in to get my car repaired after…read moreI came to this shop anticipating just for the damages to be look at and quoted. However, I didn't know I would be getting full service. They helped me tremendously with the ease of keeping contact with my insurance after I filed the claim. From when I arrived to body shop to picking up my car has been pleasant. They definitely made the process smooth and my mind at ease. I highly recommend the business, definitely will be back for future business.

Great service! Entire staff were very friendly and knowledgeable. My car was rear ended and they…read morewere able to get me back on the road quickly even with it being the holiday season. You can't even tell where the damage was. I would definitely recommend.

This location is convenient for pickup on a Sunday. The office gets busy but you will get good…read morecustomer service. My negative experience with this location is the cars are not cleaned prior to renting. The inside is not wiped down or vacuumed. I received a car that was just washed off and still wet. Not okay! However, i did receive excellent customer service from Danny! He helped with two car seats and made sure the car was cool for my nieces. I appreciate that because he was proactive.

Picked up our car March 1 and returned it March 8, 2025. It was a smooth pick up. The worker there…read morepointed out all the dents, scratches, and missing mirror part and then gave us the car. I've never rented such a dinged-up car before. It looked like someone took sandpaper to the car and gave it a unique finish. The missing back of the mirror was over the top. When we returned the car the gal had to talk to the manager when she saw the car and missing mirror place before checking us out. It was a bit slow on the check out time.

I was in Sacramento for work. It was necessary to be on time everywhere, so the car was needed…read more Rented a car in the "Atlas Car Rental". Great price, super cars. I recommend it to everyone. Thank you for the friendly attitude and service, guys!

Smart but really nice owner/manager who vetted my driving history before renting me a nice, working…read morecar at a very attractive price beating even enterprise car rental! FIVE STARS SERVICE by Daniel and entire staff. Keep up the great services and car!

Only five stars, because I can't give more. I've always wanted to rent a Tesla. I made a…read morereservation on Priceline, but the webpage said, "Tesla, or similar." I didn't want an "or similar", so I came into this location, which is right around the corner from where I live. They've treated me very well in the past. I met Rehan, and explained the situation. He said he wasn't sure if he was going to be able to get me a Tesla, because it was a long weekend. (MLK day...) However, he did say, he would make some phone calls, and see what he could do for me. I called him back in a few hours. Not only was he able to get me a Tesla model 3, he made arrangements that I could pick it up here instead of going out to the airport, and for the exact same price that I was quoted online. I came out on Saturday to pick up the vehicle, I did the paperwork, he wasn't there that day, but the people who were there were very friendly, very helpful, they explained the vehicle to me, and I'm off on a fantastic trip. I love this car! As I mentioned before, I've always been treated great at this location, but this time Rehan and his crew went way above and beyond. I really appreciate it, and will continue to do business here. Thank you!

Rahan is the easiest and nicest person to deal with. He's helpful, knowledgeable, and…read moreprofessional. I was in a rental for almost a year and I appreciated his communication with me a long the way. I would recommend working with Rahan to everyone! Thank you Rahan for the quality experience! Gina T

I was surprised at how unprofessional and unwilling to help David at this location was…read more We rented a car at the Arden location but dropped off at this location We were given a final price by employee and had questions about it. When we called the location later to get the breakdown David told us he could not check that for us and we would need to call a the location that we picked up the vehicle from. He then hung up on my wife when she tried to explain to him that we had just dropped off the vehicle and were given a final price. I called another location that was still open and they confirmed the entire breakdown of our bill. My wife then called the Broadway location once again to inform David that it could be done and he once again hung up on my wife. I will be speaking with his manager. It was very upsetting for her to be treated that way. She wasn't being rude towards him in the slightest. Simply trying to get information from him. The attendant that initially helped us and gave us our final bill estimate was very professional and courteous. When I called back he was willing to help us without question. His name was Rudy. Thank you Rudy for being a good asset to your company.

We had an amazing experience with enterprise on broadway, thank you Aiden for making us feel like…read morefamily. He had good energy and made everything very simple and easy. Our family will be renting from this location again. Thank you staff