Only five stars, because I can't give more. I've always wanted to rent a Tesla. I made a reservation on Priceline, but the webpage said, "Tesla, or similar." I didn't want an "or similar", so I came into this location, which is right around the corner from where I live. They've treated me very well in the past. I met Rehan, and explained the situation. He said he wasn't sure if he was going to be able to get me a Tesla, because it was a long weekend. (MLK day...) However, he did say, he would make some phone calls, and see what he could do for me. I called him back in a few hours. Not only was he able to get me a Tesla model 3, he made arrangements that I could pick it up here instead of going out to the airport, and for the exact same price that I was quoted online. I came out on Saturday to pick up the vehicle, I did the paperwork, he wasn't there that day, but the people who were there were very friendly, very helpful, they explained the vehicle to me, and I'm off on a fantastic trip. I love this car! As I mentioned before, I've always been treated great at this location, but this time Rehan and his crew went way above and beyond. I really appreciate it, and will continue to do business here. Thank you! read more

Rehan is awesome!! Very great at customer service and treats customers like family! If you need a car rental this is a must go to!

Rahan is the easiest and nicest person to deal with. He's helpful, knowledgeable, and professional. I was in a rental for almost a year and I appreciated his communication with me a long the way. I would recommend working with Rahan to everyone! Thank you Rahan for the quality experience! Gina T read more

Rehan and his team are exceptional. The friendly willingness to accommodate my needs is so appreciated. The cars are so well-maintained. When I rent anywhere else, the smell of cigarettes or cannabis is overwhelming when I get in the car. That does not happen here; cars are clean and do not smell foul. I prefer this Avis over other rental car locations closer to home because of the superior experience. read more

It's time that Avis recognize the AMAZING job Raheem (Rahim?) is doing with this location. I used to rent from their Sunrise offices but the lack of customer service there became too much. I came here a few years back and it has been the BEST rental car experience each and every time I rent (which is at least 6-10 times/year). Avis won't fix their air conditioning (here it gets over 100 degrees several dozen times a year), so Raheem put in fans to keep his customers comfortable. He goes above and beyond day after day with a smile and a fantastic attitude that NEEDS to be appreciated, given how awful every other AVIS location's employees are. I LOVE LOVE LOVE renting here and so will you! AVIS: GIVE THIS PLACE THE LOVE IT DESERVES! read more

This place is the most positive experience I've had w renting a car. These guys will work w you to make the customer happy. The cars seem to all be clean and in top condition. They even let me rent a sporty car for a great rate after I stated I never drove one before. Very cool. I drive all the way from Rocklin because of how well I'm treated here. I highly recommend these guys! Tell them I sent you. read more

Avis Car Rental - What I rolling this week. - Car Rental Near Me - Rancho Cordova, California

I had very nice service here. I got there when they were about to close was not able to drive it away until later. They got me checked out and kindly parked it across the street so I could pick it up later. I had a good experience picking up and dropping off. Thanks! It would be nice if they had longer hours on a Saturday. read more

I used to come here like 3-4 times a year . They do debit cards here . Never paid more then $40. Fast Forward 8/18/21 They charged me $103 a DAY for a Corolla ! And then I needed it one more day on accident and the Guy hit me with a $100 Fee for Having the Car an extra Day . U got me $100 when I'm homeless Having a hard time because of COVID, KARMA. I WIll never GIVE your establishment 1 red cent in the Future . Goodbye and way to TREAT your Return Guest. They have NO DROPOFF LOCATION either I was at WORK I Left the Car across the street and paid $40 to UBER there and Back . Worst Rental experience in my Life! They said " Sorry that's not our Policy NO We will not go across the Street and Pick up our Car ur still Financially responsible for it " I will tell everyone I know about this place . read more

Can I give zero stars? We spoke to two representatives the day before to try to get the rental a little earlier. Neither representative knew anything about anything other than how to be rude. At the last minute on a Sunday morning, they called and said they did not have a car for us. I repeat...the ONE thing this company is supposed to do they FAILED. At the LAST minute they called said they DONT HAVE A VEHICLE AFTER I CALLED THEM TWICE THE DAY BEFORE read more

This place is so dirty. The floor is in need of being mopped with bleach. There's huge pieces of black duct tape in the windows, exposed wires and an open office full of junk. The front desk guy is so rude he barely speaks to you. Drive out of your way to avoid this office. read more

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This location is the worst! One employee working, and I had a rental reservation for an insurance claim from State Farm confirm direct billing. Upon arriving, he did say he would be with me within 10 minutes as he was the only one working. As I was waiting two more customers showed up. When he was able to get to me, he said his computers were down and no one from State Farm called and made a reservation with him. He didn't make an effort to call Avis Reservations to find the reservation. I told him I didn't have the confirmation number as the State Farm agent said all I needed was my name upon arrival as direct billing was set up, and I would not have to leave a credit card. I ended up having to call State Farm while I let the customer behind me go and conduct their business. In the meantime, 5 other customers showed up in the building, one without a mask. State Farm confirmed a reservation was made and they called and confirmed with Avis reservations. By this time his computers came back up and found my reservations but went down again. After the current customer went on his way, he started to manually process my reservation but now insisted on having a credit card even though the direct bill was setup with State Farm.... !@!$@#%!@#% I finally asked the question If I just put it through on my credit card the insurance rate of $21.XX (Intermediate - Class C) or less since he was giving me an Economy - Class A will be honored. He stated yes. I then said I can then go to the airport later and switch this out correctly, and he said after he gets it entered into the system. So I give him my credit card and we do the paperwork, in which I have him put the insurance rate on of $21.46 or less on the contract. My name was written correct on the contract, but he fails to write my Wizzard number on the contract correct @#$@%#$. (Which I didn't discover till I was at home. This makes a big difference with reservations and earning points!!) I then go outside to look around the car and discover dings and scratches on the car, because of the bad customer service he didn't come out with me. So I go back in to ask for the damage paperwork waiver, and he said he is with another customer I will have to wait. At which point I said you should have walked out to the car with me. He stated he doesn't know where it is and it will take him a while to look for it. I said fine I'll wait. As I stood there for a few minutes and all of the sudden reaches below the counter and gives me the paper. I go out to the car and fill out the form and return it and leave it on the counter. Driving home, I notice a few things with the car. There are footprints on the windshield. Glitter, dust, dirt throughout the car. There is something white on the passenger seat. The car was not properly cleaned in normal standards let alone the age of COVID-19. I get home and call Customer Service letting them know all of this. They apologize left and right, and state customer service should not be like this and documented the case and gave me the case number, yet the rental has not been uploaded into the system yet. I should call back tomorrow to check about switching out the cars and confirming the rental price is all correct which was documented in the case. Right before writing this review and going to bed, I called into AVIS to check the rental agreement was in the system. Well, it is now in the System under the wrong last name, without my wizard number, and at a rate of $38.70/day. @#$#$^$%^ No one at reservations can fix the Lastname, tie my wizard number to the reservation, or correction the rate, even though they see it is originally and insurance rate. They just keep telling me to call Customer Service tomorrow with the case number or go to the store tomorrow. I have been a customer of AVIS for a while, and this is the WORST store ever. They treated me horribly. They should have had more employees working. When customers started saying things about me asking questions about my issues, the employee should have said something to them. The employee should have taken action to the customer without a mask instead of me having to say something first. AVIS reservation line should be empowered to take care of issues like the ones above if customer service is not going to stay open. Why is customer service not open 24/7? Highly upset/frustrated/angry customers already agitated due to a loss of not having their own car! read more

These people are not very knowledgeable and don't have any customer service experience. Not very inviting environment either. Tip: It's the half building on the very end! The last silver small gate/lot after turning at the stop light read more

Avis Car Rental - Car Rental Near Me - Rancho Cordova, California

Rehan is amazing, he make sure I'm taking care of everytime I come in. I have getting rental's consistently the last three months and he make sure I have a clean car full gas and the upmost customer service everytime. If your looking for your next rental you should definitely take a look Avis not only do they always have a great selection they give you option versus just giving you a vehicle all in all they are A1 read more

I was at this Avis this morning. I was kind of picky about my rental, and the nice young man working was very helpful. I just want to make sure this person at this location gets extra points for being agreeable :) Actually, I have rented from here about 4-5 times. Always easy and it's my regular go-to. read more

Bad, bad, bad! I made reservation for rentals from SMF to SF airport and when I came I couldn't use debit card to pay????!!!!! I am sick of that rule about cc. So, never ever agin I will go to Avis read more

Jeremy there at AVIS provided me with the best customer service I have ever received at a Car rental location. I've been renting cars for over 30 years. read more

This is the only avis rental place I go to for rental cars specifically because of the awesome and professional service they provide. Ive been coming here for more than 4 years and ive never had a bad experience. Ali and Hassan who work the front desk always ensure you get a great rate and you'll always feel they're looking out for your best interest. Their professionalism and friendly attitude is why I consider their location the best avis rental in all Sacramento. Its hard to find honest, genuine and dependable people now days especially in this kind of industry, so I'm truly grateful to have found this place. Would undoubtedly recommend this avis rental place to anyone in search of renting a vehicle 10/10. read more

Ali is very helpful and gives me great prices and deals, but shijot isn't helpful he needs more training and tried to charge me an extra 300$ being sneaky about it thinking i wouldn't catch on.....slick bastard......I've been renting there non-stop since July & only Ali has been great with helping me at all times since i have first started renting there. read more

1. Convenient location 2. EXCELLENT customer service 3. Fabulous price - $40-50 including insurance for a one day rental w/ unlimited mileage & a great, zippy vehicle. Some places just genuinely value exceptional customer service. Avis at Zinfandel is one of those places. read more

A family emergency required my father to be in San Jose today and we were unable to find a car anywhere. Every car was reserved and we were about to leave when Shari - the only onsite associate - worked some magic and caught us on our way out. She found an unreserved car from Budget and gave it to us for the same price, and she did it while taking care of two other customers at the same time. Thank you Shari!!! read more

Made a reservation online got my confirmation number. I had to Lyft over to Avis to get my rental only for the guy behind the counter to tell me that they don't have any cars for me at all!!! So wtf is a reservation for? They did nothing to fix it! I called their customer service number only for their rep to tell me that there's nothing she can do! I will never use Avis again they don't tear their customers good. So now I'm having to walk home since I don't ha e the money for another Lyft ride read more

If I could give zero stars I would. Avoid Avis car sales at all costs. It's a scam and an absolute joke. The ultimate test drive is not free and runs your credit. Not to mention you get what you pay for the car had been in two different unregistered accidents. Save your money. Go elsewhere! read more

best rental place on the planet! their hours include sunday until 5 unlike folsom enterprise who closes at 2 on saturday and closed all day sunday. avis/budget even had the premium car that folsom enterprise couldnt find over my awful 4 day experience with them. i will always be a r.c. budget/avis client! read more

Avis Car Rental - BEWARE! The 8 speed transmission is faulty.Buy a warantee! drama loving, free spirit dampening neighbors=loud=no bueno. (The neighbors)lol - Car Rental Near Me - Rancho Cordova, California

Returned a car early because of a bad tire. Refused to give money back for unused days. Another car wasn't available. Employee didn't put in the computer that anything was wrong with the car, so customer service can't help me. I was told to contact the the center where I returned it. That was in Michigan and I am now in New Mexico(USA). I can never get through to that agent on the phone. Any other place have rented from refunds money for the days not used even if there isn't anything wrong with the car. read more

The experience I had with this location - was truly THE WORST customer experience I have ever had. First, I called to reserve a car - 1 way and asked the drop off fee. The amount was pretty inflated b/c it was the last day of the holiday weekend. I asked about discounts and / exceptions but was told it was out of their hands and I could ask upon drop off. However, when I showed up to get my car, they could never find my reservation. Shiri - the clerk helping me, was able to get a new reservation, but she spelled my name incorrectly and she put the pick up location - in a city more than 300 miles from the city I instructed her to note. Upon arriving at the drop off location, out state, I was told my drop off change fee was a minimum of $310. I was told to try another drop off location at the city airport - they also could not accept the car with out the fee. All adding another 2 hours of driving and in office discussions - to find an alternate solution. Finally I got through to the Rancho Cordova office and Shiri offered to move it at no charge, but didn't understand the delay she had caused and would not offer any discount off for my time. When I asked to speak to her manager - she said she would not put me in touch she would instead talk to the manager herself and then if the manager wanted to talk to me, she would?? I said that was horrible. She then handed the phone to Ali - who was so condescending and rude. Ali proceeded to talk down to me by saying things like - "What is the problem - Shiri fixed it and you are yelling at her. We are not putting you through to the manager. You can talk to me. I remember you from yesterday, asking for a discount, I know your kind and what you are up to. You are not getting a discount.. we fixed the problem. And by the way, the $310 fee you are talking about - it doesn't exist. Who told you that? They were lying and trying to get your money. All of our customer service representatives are incompetent, they are outsourced to Mexico and they are out to get your money with fees!" I couldn't believe what he was saying. I couldn't believe how they both were talking. They did not care about the huge delay they caused in my trip. It ended up being an over 4.5 hour delay. It cost me two more tanks of gas... and huge stress. It wasn't until I got to a drop off location at major airport over 1 hour and 45 minutes away, where I was able to get a clerk who was appalled and offered to cut my bill in half. He said he would make it free if he could but the account was with another office and 1/2 was the best he could do. I was grateful - just to have someone acknowledge the stress, and the value of my time. THE RANCH CORDOVA OFFICE STAFF - should all be fired. They are horrible, condescending and do not know a thing about customer service. Unfortunately because of them, I will NEVER do business with AVIS again. read more

They are the worst rental company that we ever worked with. They don't care about customers...

Another super easy rental - I had a fantastic car that was really nice! Jeremy was a rockstar-He made the check-in and checkout process super super easy. Looking forward to the next time! read more

The best customer service and variety of choices when taking out rental cars. The guys that work the front desk Ali and Hassan are very friendly always work with me to get the best prices on rental vehicles. You won't feel pressured by them and you'll often feel that they genuinely are looking out for your best interests. Always recommended this place to friends and family looking for a place to get new and cheap rental cars. read more

Jeremy was very helpful, hardworking. He resolved our problem about the trunk space with excellent service.

If I could go below 1 I would worst customer service said yeah come on by we will hold a car for you I get here they close at 6pm I got here at 5:44 and she said nope sorry too late while my ass on crutches ha what a joke do not rent here worst Avis ever created read more

I rented a Ford Focus from them, it was nice and clean. I returned it 25 hours after I rented it and they charged me an extra day, 1 hour = $60. Rip off. they refused to work with me even though the young man (approx 18) never told me when it had to be returned. I called the branch manager and he did not care. He refused to call me back. I called customer service and they did not care either. I will talk bad (the truth) about Avis as long as I live, $60 for a lifetime of hate. :) read more

Had an issue where me my gf and one of the employee's looked at the gas gauge to see where it was at... it was at 5\8 of a tank... returned it at 5\8 of a tank and was charged a gas fee cause they didn't document the correct gas level... they said it was at 3\4 when I got it... not true... read more

We rented a car for a week. When arriving the car we were to get was not in so they said we could take this other car at the same rate. When returning the car a week later. The Manager charged us an additional 50.00. We asked her what the fee was for she said i don't know i was not the one that rang you up. But, you are the one that can take additional money and no explanation. You can't explain what the charge was for. Very poor management. Shiri was the worst agency operator that said she was the manager. If they keep her around they won't have much business. Poor business practice. They said we could call back in a week when the person was back from vacation. I did go through our AARP where they did work with us and made it fair. Stay away from this place. Airport is hands down the best place to do your rental business. read more

Folsom Lake Dodge Avis changed ownership evidently or Daniel and Nick are just taking it over since Scott W became ill (we're rooting for you Scott!). Daniel at Folsom took my reservation request and said "you ate all set, don't worry, it'll be here when you come in", we'll they couldn't find my reservation and didn't even have a vehicle for us to fit my husbands bicycle in that we needed to take. Such a negative and horrible experience! I called Jeremy at Zinfandel Avis location and he gave us an SUV like I requested from Folsom. Jeremy gave us a better price too. Nick at Folsom said there were no SUV's available anywhere near Folsom nor at Sac Airport either. Why would he say that?? Zinfandel Rancho Cordova Avis had eight of them when my husband and I drove there. Folsom Avis really screwed us over and made us 3 hours late for our departing time. Thank you again Jeremy and Staff at Rancho Cordova Zinfandel Avis!!! We do not like writing negative reviews, but this isn't the first time we've had difficulty at Folsom Lake Dodge Avis... Glad to know Rancho is there for us even if we do have to drive another 20 minutes to get there. read more

What everyone has said about Jeremy at this location is true. He is a customer service SUPERSTAR! Had 2 cars breakdown within 2 days of each other. My mechanic is booked for the week and to top it off, a family member had a medical emergency. I had no transportation to the hospital and was in a panic. I hadn't rented a car in years and check the agency I used in the past. Well, I guess they are under new management as their reviews for the past few years were horrible. I did some research and found this location. It was Jeremey that greeted us when we walked in. I explained my situation and he bent over backwards to assist us in getting the best deal we could. It was painless, quick and he explained everything. He also wished us well and said if we needed extra days to just give him a call. Outstanding service seems to be so hard to come by these days. Jeremy is stellar. I hope his management team knows that he is truly an asset to their company. I will be returning and recommending this location to anyone who needs a rental. read more

i was about to give up on avis after two other branches didn't help me (wanted to replace a car for one of the same class, or even below - because i didn't like the one i got out of personal preference). i got to this branch out of a 'hail mary', a minute before i give up. i was received by Shiri, she was very nice and kind. she help me immediately. upon receiving a vehicle (same class), Jeremy heard me complaining to myself about the fact rentals never come with a baggage cover, and then proceed without me even asking, searched for something that may fit my vehicle, and found a part that worked out great. both of them were nice and friendly, and i was very satisfied both from their service and from the car i got afterwards. this change upgraded my experience greatly. big cheers to both of them. read more

Awesome. Got in and out in 5 min and didn't even have a reservation. The lady was so nice. As far as human beings go. I give her a perfect 10. If this is the way Avis does business I'll never go any place else read more

It is 1 hour before the Avis Rancho Cordova office closes. I have a reservation for a car that I am going to use for taking me and my family to the airport in few more hours and start one week of great vacations, I hope. But going out for vacations implies to leave several things completed at job, you know. I think I can finish some more stuff before leaving, anyway, the Avis office is close to my job. Next time I see my watch it is only 20 minutes before avis closes. I finish what I am doing and run to meet my wife in my job parking lot and go to the rental office. I know not going to arrive on time (I mean, my wife knows), so we call to the rental office and beg for few minutes more to get the car. In the rush, we take incorrect freeway exit. We arrive 8 minutes after 6pm, thinking that we will start our vacations with the left foot... But the gate is still open, and the personal inside signs with the hand to come in! Finally, we get the car and can start one of the best vacations in my life! I want to express my most thankful comment to this office and the staff, and admiration for their commitment. And I am not mentioning that the rate is one of the best, of course, that's why I selected it. That the car that I get are always above expectations. Not those cars lower-what-you-expect-but-still-under-same-classification. Thanks again! Keep great job! read more