Alfredo Muniz and your assistant, absolutely worst customer service I have ever experienced! attitude and rudeness. Unprofessional work ethics! I will never rent from your company, specially this location! read more

Instead of contacting customer for "damage charges" MONTHS after car was returned - they send a paltry sum to "collections". Cheap, Unreliable and anti-customer behaviors. Avis can take a hike this day forward. read more

It took really long to get the car when I was the only person there. The location of this AVIS is not in the best spot. There is only one entrance/exit on a busy street. The car I received was super dirty on the outside. Definitely not the best experience. read more

Do not rent from this location even if it's cheaper than other branches. Your reservation is meaningless. I had a reservation through Costco that the business owner refused to honor. He claimed he had no gas vehicles left and the reservation doesn't guarantee availability. I spotted two gas cars in the lot and told him to give me either one. He said they aren't available even though I have a reservation. Ruined my travel plans. read more

I would not rent from this location again and do NOT recommend them. IF you do rent from them, verify your receipt carefully so they don't rip you off. Reserved a full size vehicle for a week. I showed up about an hour early and Alfredo, Avis clerk told me the only full size vehicle ready was a Kia. I pointed out a Toyota Camry right next to the Kia and he reluctantly agreed to rent it to me. However the vehicle was quite dirty and Alfredo told me to come back in an hour. So I came back in an hour to rent the Camry. Came the day to return the vehicle a week later. The same clerk, Alfredo, helped me with the return. As I was walking out, I noticed that I was charged extra $40. When I went back to the office to point out the discrepancy, Alfredo said "That's because you are an hour late in returning the vehicle." I reminded him that the vehicle was dirty and he had told me to come back an hour later. Thus I was actually 20 minutes early rather than an hour late. Apparently he never bothered to correct the contract on the day I rented the vehicle. Not even an apology for his error but only a flippant "have a nice day" from Alfredo. I would not rent from this location again and do Not recommend it. IF you do rent from them, verify your receipt carefully. read more

Like others have said, review your receipt before leaving. They will attempt to charge you extra fees - I returned a car 1 minute after they opened, they were helping someone else so he said leave the keys and he would close it out. 2 minutes later I received the receipt but should have looked right then, later noticed they charged fuel service even though the tank was full. If you call them directly with caller id they will not answer the call. I called back blocking my caller id and they picked up on first attempt, but then left me on hold for 10 minutes and dropped the call. Called back but this time took another 10 attempts - put on hold again before they came back and confirmed they would remove the charge and that the tank was full. Received a new receipt 5 minutes later, but of course charge was still there. I ended up calling a is directly to escalate and process refund. Will look for another Avis location on next return. read more

Not even worth one star. The place looks cheap and run down. Unfriendly staff. Make sure read all the fine print because they have no problem taking your money up front and then refuse to rent to you when you get there. Then they make you call for a refund that will take three to five days. But that is not there problem. I literally had a supervisor tell me that. Poor customer service. Lack of caring. Will never rent from Avis. There are plenty better companies. Never have i had issue with Enterprise or Hertz. First and last experience with Avis. But they don't care I am only one person. read more

I don't know why KAYAK offered this one on the website . They did the worst service i have ever got , i came here and pick up the car i have ordered on the KAYAK site and the old man not friendly and he didn't give me the reason why the bill have a lot of extra fee, i just wonder some thing about the amount and some words on the paper but he didn't give me an explain and the reason why they come out like that. He asked me about insurance and i told him that i paid for that on the site already and he told me what ever happen just talk to the site because i didn't buy insurance from him with not friendly face . When he took me out to look over and pick up the car he didn't show me the break and the damage , the car doesn't have the mats and he told me any dirty i will be charged extra money as the way not friendly at all. I'm not recommend this business to anyone because his attitudes so bad and the way he do business i can't accept read more

Avis - Car Rental Near Me - San Diego, California

This business successfully maximizes revenue at the expense of customer retention. I will never rent here again. I wanted an SUV which they didn't have. Got a car instead - at the same price but not for the same rental period. Was billed for 48 hours while I had the car 6 hours less than 48. With so many other rental car options, I will take my business elsewhere. I suggest that others do the same. read more

I wanted to give these guys props for accommodating a reservation change at the last minute. On the phone Alfredo tried to make magic happen and he did. Susanne stayed right until closing to help me out. It's too bad the other reviewers gave them reviews that weren't stellar. I knew I was putting them out, and they delivered. Thanks guys! read more

I just left the location. The lady was very friendly and professional but the shorter stockier guy was less patient and courteous. He had no people skills, which isn't hard, just say hello to someone that you are working with and you're welcome when someone says thank you and gives you iContact, don't just look at them and you will get better than a three star review. If it was just the lady working there I would have given five stars. If it was just the guy, I would give a one star review. Are nothing against Avis or the car or the price or even the technical difficulties that they had with my certain rental. It's mostly about treating people nice and customer service read more

Rented a car from here and wanted to add an additional driver. The heavy set guy that was helping me literally quoted me 4 different prices for an additional driver in one sentence. I asked him which price is it since you am just went from 13 to 15 to 20 to 27 like wtf are you serious. I mentioned I rented through Costco he said it doesn't matter. I went to Poway and the gentleman that helped me there was super nice and without me saying anything stated it was free through Costco rental and have a nice day. Amazing how different the two locations are operating. read more

This Budget location threatened my and my family's life by renting us an unsafe vehicle - both rear tires worn down to the steel belt. We had a flat tire emergency and had to drive on the spare with the other tire. Lost a day of vacation. Could have lost our lives. Roadside assistance and customer service were useless, trying to get us to pay for a tow. After weeks of dealing with Budget customer service and no full refund (a few hundred bucks to a $3 billion company), I will NEVER rent from Budget, Avis or any affiliate again! read more

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Like others have said, terrible customer service. They charge an additional $10 if you return your rental 20 minutes late. Enterprise has 2 hour grace period. Stay away from this place. Bad customer service and they'll nickle and dime you. read more

I don't leave reviews often but felt the need to warn others after my interaction with Avis. Just telephoned the Miramar location to ask if they had available midsize cars on their lot to rent due to a shortage in the local area. The lady who answered the phone stated she couldn't help me and put me on hold. A man who identified himself as Alfredo answered the phone and before I could get a word out, Ridley told me to call customer service and then yelled into the phone that i am not his customer and he can't help me. He would not identify himself as the manager or owner and hung up on me when I asked who he was. I am shocked to say the least. Extremely rude and disrespectful. If they treat callers this way, I would be very wary of how they treat customers they rent cars to. read more

I recently returned a car I rented to this location. Their customer service was unacceptable, specifically SUSANA, and Alfredo. Susana for being unreasonable ( the tank was full at the F line and she wanted more gas so the the indicator would be above the F line -the tank could not hold more) and was going to charge me for more gas or sent me away to get "a couple more gallons of gas". ( I told her I just topped off the gas until the gas stopped. She asked for the the receipt. ) Alfredo charged an additional $234.00 to my credit card without explanation after I told him how upset I was for going back to the gas station for more gas (0.26 of ONE GALLON). There's plenty of car rental companies. Try another one. Save yourself the trouble. read more

Avis - This wasn't full enough for SUSANA- it needed a "few more gallons" of gas. - Car Rental Near Me - San Diego, California

This rental car sucked. I booked a rental car a month ago and a day before my pickup day, an agent here called me and told me that they didnt have a car for me with a bad manner and without any explanation or any other guides for my needed help, and he quickly hung up on me. I was at the office and I didnt even have a chance to ask that agent's name and asked for more info. Then when I called again, he referred me to talk to the other agent if I can ask for a car rental at another location, and he picked one for me with a price $100 added up more, which is super ridiculous. They called me last minute and didnt even make up for their fault, then I asked them if they could give me the same price as I booked before, and the agent put me on hold for more than 30' and never got back to me. I would not recommend avis any more for the future, totally the worst. read more

I just rented a car from this place and I left feeling very unsatisfied. I believe that they overcharged me. I feel that they misled me about the daily rental cost. They weren't able to explain the fees to my satisfaction. They agreed that they owed me a refund but said that they couldn't refund it to me directly and that I needed to call the 800 number to get a refund. read more

This location provided a free upgrade for me when I was in need of a car. They had excellent customer service and the car that I rented for two days was clean inside and out. Thanks Avis for keeping me moving... read more

Hands down the best car rental experience I have ever dealt with. Seamless and easy from start to finish. Affordable, flexible, and great customer service. Alfredo was great!! Will always rent a car from this location when in San Diego. read more

I'm a lifetime member of Avis and have rented cars from this location a few times before without any issues - except my last rental. I received a call to drive up north at 5:15pm and most other Avis locations are closed at 5pm except this one and the airport so I immediately called them for a reservation and the guy that answered the call did not sound like he wanted to help and told me they didn't have any car. In desperation, I used my company's rental website to check one last time before renting at the airport and found out they still have cars available so I booked one and sped there immediately. I arrived at 5:53 PM and a guy was closing the gate. I told him that I have just booked a car and I am there to pick it up and he told me that I was late, they are already closed. I told him it's only 5:53 PM. He went ahead and close the gate and completely ignored me and this is the reason why I'm writing this critique. I am OK if he tells me that he has to leave early or whatever but to completely ignore me and then locked the gate and spend another 15 minute chitchatting with somebody in front of me was completely unprofessional. I called the office and they answered but put me on a permanent hold! I ended up having to drive my 2003 car up north for my business trip. Just when I needed them the most, they let me down so I will never rent from this place again, ever! read more

Bad customer service by the phone, people they are cannot work under stress they pass it onto the customers and that is a really bad thing I call and I wanted to reserve a car they wanted me to be there I say I can pay it right now over the phone and they say no I got to take care of it once you're here but not on the phone very disappointed read more

Avis - Our company - Car Rental Near Me - San Diego, California

Absolutely the worst customer service. Only one employee to service clients. She did not know how to look up reservations. Spent one and a half hours waiting for a car! We had to call the national Avis call line to help her fugure out how to process the reservation! She tried to charge our credit card $900!! Worst service-highly do not recommend this location if you have any plans. Terrible! Plenty of other rental car stores in San Diego to choose from, don't waste your time here. read more

Do NOT rent from Avis ever!!! Alfredo is rudest person and should not be considered for ANY job requiring customer service!! He lied to me and overcharged me and disrespected me at the counter because there were no other customers or cameras to witness!!! UNACCEPTABLE!!! read more

I dont know how they are even in business. I work in a service oriented business and they were rude, no interest in helping problem solve to help their customer. I will never give them my business and hope no one else has the same experience. I lost my cool as well and that is not in my nature. read more

DO NOT RECOMMEND! I had made a reservation 2 weeks prior to my arrival to the city, called and verified with the location and thought all was well. I am under 25 with USAA which waves the fee. I had called and brought all the proper information needed, however when I arrived to this location the woman working was rude and very unhelpful. She had no idea what she needed to input in her system and ordered me to call the national life to "figure it out for her". I was one of 6 people in line and instead of helping me, I was told to figure it out and she went to help someone else. I spent an hour on the phone with the national line on speaker trying to have her figure it out. She refused to show me the total she was going to charge my card, which would've ended up being 600 more dollars if I had let her just run it without the under 25 discount. And I ended up behind the counter with her asking me if the discount code she put in was the right one.. which seeing as I don't work there, I wasn't able to verify. She also refused to call her manager until the person from the national line told her she needed to. When I finally revived my vehicle, it was dirty and the second day it had a maintenance required warning. I have tried to call almost every day and have yet to actually reach a person. This is my first time visiting my family for Christmas since joining the army and this almost ruined the experience. read more

We rented a car from Avis Miramar Road the night before thanksgiving, to head up to LAX the next day. We were running late to pick up the car, and got there 15min after closing time, but the manager waited for us. He was very helpful and got us the car quick. Car was clean and this rental was a great experience. Thanks Avis team at Miramar road! read more