I don't know why there are so many negative reviews!! Nick was extremely friendly and made my rental pick up quick as can be. He walked me around the car while he took photos and gave a me a heads up the gas was only filled 3/4 of the way, so to do the same when I returned the vehicle. The car was decently taken care of, had CarPlay, and good gas mileage. I wouldn't expect anything more because that is not what I paid for!!! read more

Not sure I understand the bad reviews here. We walked in and were the second customer in line. They gave us the relatively new Honda Civic right in front of the door. The hertz guy was perfectly friendly and helpful. They need to cut down on the air freshener in the office (and in the cars) but I have no complaints. Renting here is also about 25% of the price as renting in La Jolla or the airport. read more

I had a reservation for a car and when I got there, they had no rental car to give me. The guys behind the counter, one of them was named Hector, gave attitude that it's not their issue that they have no vehicles and only gave me a number to call about it. They refused to call around to other local Hertz locations and help me find a vehicle. They had one vehicle there and said it's for a reservation, which is unacceptable since I had a reservation since September and was first in line when they opened. Plus, I'm a Gold Member which should have given me priority. I'm never going back to any Hertz again. I advise others to follow. read more

I rented a van here through Priceline for $980. Because the employee at Hertz MiraMesa HLE did not update the contract based on the documentation I presented, I'm being charged $2200. Priceline has tried to call the Hertz MM HLE office multiple times, but no one answers. The guy gave me a Hertz receipt with the $980 amount, but didn't change it online. It's a nightmare. Don't even try their customer service--Stay Away---The van had trash from the previous renter stuffed in the console (fast food). It is the absolute worst car rental experience I've had in 50 years. That says a lot. read more

Exceptional service from Nick at this Hertz location. Nick was professional, efficient, and kind. Highly recommend.

A RENTAL IS A RENTAL (3 stars) ... never expect the best yet never accept the worst. It is what it is. Awhile back I decided to rent a car instead of put the miles on my bmw and needed a more gas efficient vehicle. I wasn't sure if I was going to be gone 2/3/4 weeks and planned to be gone 4 weeks on the road. I made reservations online (rates were cheaper than the airport but still expensive) and arrived first thing in the morning to secure the rental. There were people already here before me waiting for the place to open. The car wasn't ready for me when it was being picked up. It was being cleaned and washed (although I appreciate that and I wasn't at that time in a rush it was still weird waiting for it). I ended up paying 4 weeks to secure the rate but returned it a little earlier (maybe a week in advance) and was prorated back what wasn't used but recall it would have been best to for example pay 2 weeks and if extending to call and extend and be charged. I forgot the explanation and reasoning why but dully noted from the front desk representative. Until the next review... read more

Just rented a 12 passenger van for 5 days, I worked with Nicholas to get the reservation and had a great experience overall, had a few hiccups during the trip and calling their support was less than ideal but Nicholas went above and beyond to make sure our rental (and trip) overall went smooth, will definitely come back for future car rental needs to Hertz and this branch in particular. read more

Horrible customer service. I reserved a car, got a confirmation number, took a $33.62 Uber ride to get the car, and.... "Sorry but we're out of cars." Now I have to Uber to another location without this office so much as attempting to rectify their error. read more

If you want to be discriminated against then go to this location. I came in with my brother's wife yesterday's who is pregnant and has a baby. I came to translate because she doesn't speak English. The night before I called and I spoke to an employee who said you can get a discount through your car insurance but when I went into the store, the guy that's working in the middle register (Darker complexion) he said that we cannot renew our contract with the car insurance even though she already was renting the car for two months through the insurance. Also the person I spoke to the night before said if we bring a comparison price hertz will honor that price. this guy refused to honor that then we agreed that we will just pay the full price cause it is not worth arguing with him. He then went on to say that she did not have any money in her card, even though she did my sister-in-law had to come the next day and then they gave the car. He told her I didn't want to give you the car yesterday because I thought you were not renting it for yourself. This is complete discrimination to not rent to her when she has the money, then charging her more than she needs to pay, she's pregnant and should be treated better than this but all he did was discriminate against us. My brother came to help his wife and reserve a car at five. He said that the last transaction is at 4:55 so if that is the case, then why does the website let you reserve at five? He was just making rules to not give us service because he's discriminating against her. I am just sad because she's pregnant and has a baby with her I came to help and this is the kind of service we got the last time we came. The guy to the right of him was very nice to us. Did not charge us more and made us feel comfortable. Please keep people like him around who do not discriminate And act like we don't have money in our card when we do and charge us more just because she can't speak English. I just wanted her to be treated fairly. I was there for moral support not to get the car for myself as he assumed. It is not his job to play detective and assume about our situation. read more

Avoid. Always short staffed. It takes so long to pick up a rental or drop off a rental. You're better off going to another location.

Looking at the previous reviews this place got, I was very nervous and debated whether or not I should rent from here. But, fortunately had a simply quick and easy experience getting my rental. Booked what I needed 3 days ahead, all online. And despite the agent working alone, I got the exact vehicle (7-seater) that I needed 10 mins earlier then my pick-up time. So there's that. read more

Hertz - Rental record - Car Rental Near Me - San Diego, California

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Honestly I have no complaints regarding the store location, the staff or the car itself. All top-notch! My issue is with a Hertz policy. This was the second time I rented from Hertz in the last month. In this case, the reason for the rental was that my car was being mechanically repaired and I thought that I would need a car for 5 days. The repair shop was very efficient though and I only needed a car to 3 days, not 5. My mistake was PRE-PAYING. I'll never do that again! I picked the car up Monday morning at 8:00 am and returned it Wednesday at 5:00 p.m., even though it was paid for until Friday at 5:00 p.m. From the Hertz website in the "Common Questions on Return" section that if you return a car early you will NOT receive a refund for the unused portion of your rental although you still are welcome to return the car early. My total bill was $228.76 so effectively I paid $76.25 a day for a Chevy Malibu. For the same $$ from Enterprise I could've gotten an Audi A5 or BMW 3-series. My mistake was that I assumed I'd be refunded the $$ for the two days I didn't use. Hertz probably re-rented my car and for those two extra days got $90 a day instead of the standard $45. Maybe this is the standard practice in the industry, but I think the car rental company needs to highlight the early return policy up front. If I had known, I'd have just kept the car for the extra two days. read more

A lot of entitled complaining excuses writing poor reviews here. Often their reviews are long winded. You can hear their whining. I had a good experience as any. Professional and friendly. I took the liberty to return the car in the cleanliness shape it was given to me. I never do but they had a sign indicating you'd get charged for pet hair. I get it. I bet a lot of people trash the interior and return it as-is. Giving 5 stars to raise their average. read more

Don't bother asking for a ride to and from this place. They don't answer their phone and they don't have any people to provide service. I initially asked the representative when I picked up the car and he said if I dropped it off at 8am I don't need to schedule anything, as there will be someone there to drop me off at the time. I arrive and they said there's no one. Why bother even offering the service? Trash. read more

An hour past my scheduled pick up time the car is not ready yet. Horrible service. Come here if you have time to waste waiting in a parking lot. read more

*Disclaimer: This complaint is more against the corporate side, as I dont believe the employee was to blame. I made a reservation and when I arrived, there were two parties ahead of me. One had been waiting for a while for a car to be delivered from a different site. The party ahead of me was told by the employee that he had no cars available. A call to a sister site (La Jolla) was apparently met with a very apathetic "no". Shortly after I too, was told that there were no cars for my reservation. I suggested an alternative vehicle. The employee said he had a minivan (which at that point I would have taken), but that it would be at the minivan rate. Ive encountered similar issues in the past with Enterprise. The solution was always the same. "Please enjoy an upgrade, or double upgrade at your original price" -Understaffed -Unsatisfactory performance (corporate level issue) -Complaint has been made on Hertz website as well. I dont want an apology, I dont want coupons or incentives. On be half of the other parties that were also given unfulfillable reservations, we want corrective actions to be taken at the corporate level. read more

Reserved a car there at Priceline.com. Came and they told me they have no cars to give me. This is disrespectful and unacceptable. I suggest not to rent cars there. read more

I would give 0 stars if I could! Making an appointment doesn't matter. I waited over an hour and a half to even speak to anyone. On top of being over the price in expensive-- these employees have no regard for another person's time. I was there for over 3 hours as the process of getting the card I reserved took that long! I don't normally even make reviews but I am completely dissatisfied. For my drop off, I had to Uber to work from this Hertz, so I made the hefty & bearded employee aware that I had very little time to do drop off. I definitely did not have 3 hours to wait again. He didn't even acknowledge this, which made me FURIOUS. He was on the phone and laughing with someone else. I literally just left but I stormed out because as he can amble and move slowly for his job, i unfortunately do not have that luxury. Horrible service & terrible pricing! My car is currently in the shop & I would much rather walk & Uber than ever deal with a rental company with this many hidden fees & inefficient employees. Please take my word and do not come here. read more

Everyone that works here is sooooo friendly and accommodating. We had trouble with our rental and had to return it fearing a hassle and /or no refund or at the very least some back and forth about it . It was actually very simple and we got what we felt we deserved back maybe even more. read more

I paid upfront for the rental. Arrived to pick up the car and they increased the cost, bait and switch trash ? The new cost pushed over my card limit. Had to go home and get a different card, lost 3 hours on my trip. When I returned the vehicle, the location manager ran the final bill and their was no additional cost. I never said anything to anyone about the added cost. Apparently his employees don't know what they are doing. Wait times are very long. Go elsewhere. read more

It's been a while since I've been a victim of a bait and switch scheme, but Hertz Mira Mesa managed to pull it off. Avoid this location, and Hertz in general if you can. I was in a car accident and my insurance covered $25/day of rental car costs so I wanted to keep my expense under that limit. They have special deals for insurance companies so it's possible to do so. I called Hertz and asked for a car as similar to mine (crossover style SUV) as possible, and emphasized I wanted to keep the cost under $25/day. The gentleman who answered the phone said that would be no problem, and informed me they had a Nissan Rogue that would work. I reiterated that it had to be under $25/day, and he assured me it would be. They had a lyft pick me up and bring me to the MIra Mesa location; I arrived about 50 minutes after the phone call. The gentleman checked me in and informed me that the Rogue would be $35/day, NOT $25. I questioned this, reminding him that less than an hour prior he assured me of the lower price. He said, "Sorry, prices change all the time, and this is the price now." I asked me to honor the price he quoted me, and he said he wouldn't. I called Hertz customer service from the store to complain and hopefully get a resolution, and the woman I spoke with was sympathetic but told me there was nothing they could do. If I wanted to file a formal complaint I'd need to email them. Since I needed a car, I had to take what was available. Hertz offered me a Toyota Corolla. When he drove the car around to the front of the store I noticed it was a Nissan Sentra. He apologized and told me the Toyota was malfunctioning. The car was dirty (bird poop) and he gave me a car wash coupon and told me I could wash it myself. Other than that the car was in fine condition. I emailed customer support as requested. Two days later they responded and informed me that there was nothing they could do, and I'D HAVE TO GO BACK TO THE MIRA MESA LOCATION AND COMPLAIN TO THE MANAGER DIRECTLY. I've already complained once at the store, once via telephone, and once via email and keep getting the runaround. They will blatantly lie to you, and give you the runaround if you have issues. Avoid this location and Hertz in general. On a side note: My parents rented a car here for the past week and a half through Enterprise and had a good experience. Use them instead. read more

Got a great price on a rental at this location. Arrived and spoke with someone within 2 or 3 minutes. They sorted me out (tried a polite upsell, which I declined) and got me into an Altima (Full Size booking) within a few more minutes. The car was well maintained. The person who helped me out to the car - Natalie - was incredibly kind and really great. So was the person who helped me inside (didn't catch her name). Drove several hundred miles and the car handled all of it well, didn't have any problems, and everything was smooth (the Altima is a great ride for long distance driving!) My only complaint (which I addressed with them) was I was told certain features were in the car and they were not (couldn't check until on the road). Not the end of the world but I mentioned it on return. All in all definitely recommend this location. It's also next door to a gas station (and what looks like a tasty taqueria), so you can easily fill up before return! read more

3.5 stars Good, friendly service. This is a very small location. The office is barren. It's tucked and hidden away by the car wash and I would have never found it if it wasn't for making my reservation online. Speaking of which, I dunno if there would be any cars available for a walk in rental, but hey, if you're never going to find this place without an online reservation I guess it's moot right? I don't know if it's me but it seems the rates for rental cars have been steadily climbing. I found the rates through Hertz reasonable this time around. I'd keep coming back to this location if that were the case. read more

Hertz - The loneliest hertz office I've ever seen. - Car Rental Near Me - San Diego, California

The service at this location seems to be lacking. The girl, I think her name is Sara, working the rental counter doesn't seem to be too excited to be at work nor does she seems like she excited to help the customers. As a known company like Hertz, you would think that they would take pride in the service that they provide however this location seems to be lacking. Cars were not ready as promised and put us on a wait list! Really?! A Wait List?! Don't you think they would know how many cars they could rent out before they take a reservation? It just seems that the employees are just going with the flow. If it wasn't for the low price, I would probably seek a rental elsewhere. read more

Had an amazing experience. Had to rent a car due to a car accident. Decided to extend it and when I went back, the guy really went above and beyond to take care of me without even being asked. Made me feel valued and he was also efficient, two things very much appreciated during Covid. He was also very considerate. It was seriously my best rental car experience in a long while. Thank you so much. read more

I rarely rent cars, but because of my excellent experience at this Hertz, I've come back to rent multiple times this year. Shironda has always been the one to help me, and she is delightful, helpful, very welcoming and personable. Because of her incredible customer service, she has made me a believer! I ONLY rent from Hertz now!! I went from reserving rental cars once every other year to 4 times this year alone!! Some of the key events that switched me from Enterprise to Hertz (and reasons I've been motivated to rent more often): - Shironda's level of professionalism and friendliness - I reserved an economy sized car but because they're new and didn't have that sized vehicle, I was upgraded to a better vehicle, free of charge - The cars that I've rented from Hertz don't have a weird funky smell that the ones at Enterprise do (I think the smell may be because of a cleaning agent they use on the interior) - I was 20 minutes late when I was picking up my first rental (because I was lost and I couldn't find the place). Shironda waited for me even though the store closed at 5pm, so she stayed there longer than she had to to ensure that I was able to pick up my rental car! She, my friends, is a dedicated worker - The entire experience is hassle-free and the workers are willing to work with you and help you out Also on a side note, I'm pretty sure this Yelp listing was created by the person who left a complaint review because the store hours definitely aren't correct. I almost missed picking up my rental because I thought they closed at 6pm when they actually close at 5pm. So as a tip, call for store hours!!! read more

I made a reservation 2 weeks prior to pick up date for a 7-person van at this convenient location. Yelp reviews for this place scared the crap out of me. Other reviews talked about unavailable cars upon arrival even though a reservation has been made for the place, customer service that could care less...etc. My main concern was that I will not be able to pick up the van per the original plan, so I actually made back up plans because of these reviews! On the day of the pickup, I showed up early, kept my reservation number handy, and had my back up plan ready. There was only one other person and I was helped within minutes. They gave me a clean, new, 7 person van as requested - and I was out the door from start to finish in 15 minutes. The customer representative was very nice and helpful. I was actually so surprised about my visit that I asked her why were the reviews so horrendous, and she said that the staff is aware of the reviews, but those incidents are rare. I returned the van the next day with zero issues and was not charged anything more than what I had expected. I think that those with bad experiences make a much stronger effort to document and vent via yelp, than those with a good, smooth experience. Since the consistently bad reviews on this Hertz made me waste a lot of unnecessary time putting together a backup plan(which wasn't used) - I wanted to make the effort to at least share my excellent experience with this location so other yelpers don't end up with worries like I did. I'll definitely be back in the future to this location for car rental needs. read more

The staff is friendly but management here is horrible, I've rented from here 3 times and all 3 three times the car was not ready and what I reserved I did not get. Always takes an extra half hour or so to get the car, they have to wash it or it's on hold not to be rented. It's an overall frustrating experience and worse of all this time they left another customers personal information in the car. That's a huge reason why I won't go back there. read more

NEVER EVER AGAIN GOING TO RENT CAR FROM THIS LOCATION REALLY DISAPPOINTED? I couldn't get a car even though I had a reservation. No one from Hertz tried to contact me and let me know about the situation that they are running out of car until I reached there. I had reserved a car through Hertz for this location as I had to go for a really important meeting to Los Angeles. But when I arrived at the location, they told me they dont have a car boldly as if they dont care. I asked them if they could get me a car from different location in San Diego, but they refused to do so. As a result, I missed my meeting all thanks to HERTZ(this location) read more

So far I have not had any issue with Hertz as a company, but major issues with this specific branch. I booked a 5-day rental from Hertz Mira Mesa back in December for a trip over President's Day weekend in February. The reservation time was at 8:00 am on Friday so that I could pick up the car on my way to school. I arrived at about 7:55 and, seeing that the office was completely empty, decided to go on a quick walk around the building to stall. I arrived back at the front office just past 8, and there was still no one in sight. Feeling a little worried, I pulled out my phone to see that I had gotten a voicemail from Hertz claiming that there weren't any cars ready yet and that they would call me when one was available. This was a major cause of stress for me, as I only had a couple of hour long breaks sprinkled throughout the day, and UCSD is reasonably far away. I called Hertz back and was directed to the generic customer service representative who told me they would be in contact with the area manager who would try to work it out with me. By 11 am, I still had not heard from Hertz, so I gave the office a call. I was told again that no cars were available, but he said they could send someone out in my break around 2 pm when cars came in to pick me up. He told me that they would call me again when it was ready. 2 PM rolls around, and still nothing from Hertz. I call back and ask about the status of the car. Justin tells me that there is one currently available and that I'm welcome to come pick it up. Thankfully, one of my friends just got off class and I can hitch a ride with him to the office. This break is only from 2-3, so I'm expecting a quick transaction at the office. I arrive at the office and lo and behold, Justin had lied to me on the phone and there were actually no cars available. I'm told that one will be arriving in about 15 minutes. It's now about 2:30, and I have to sit there in the office waiting for a car that I should have received at 8 am, and then was lied to about its availability. After about 20 minutes, the car arrives and I complete the transaction. I arrive back at school around 4:30, 60% of the way through my class. The rest of the weekend was great, and the car was a fun addition to the trip. I had zero issues with the car for the course of my vacation, but there was a nice little surprise in my bank account a few days after returning the car to the office. Justin had apparently neglected to apply the AutoClub age differential waiver to my rental, and I had been hit with an additional charge of $116.37. I contacted Hertz corporate on Twitter, and they, thankfully, solved the issue within a few hours and removed the charge. I would certainly think twice about using this particular location again. The service I received was unacceptable, and obtaining the rental was a huge source of stress for a weekend of relaxation. It's one thing to have no cars available and your rental be late, it's another thing to be lied to by the employee. read more

I rented a car from Hertz rental car to attend a graduation ceremony at San Diego feb 11 2022 i reserved the rental a month early and they didn't honor the reservation and changed me a 600.00 deposit they are the worst I was told to purchase there insurance and I would be covered for everything for worries I'm i all cover bumper to bumper , I filled a lost apple watch series 7 niki platinum watch that was purchased thru Att&t for a graduation gift for my son and he accidentally left it in the glove box, they never returned a call or response on my claim I filled to this day 2 months later, and they are very rude to customers, 350 dollar value, why offer a insurance that covers nothing and no return calls or follow ups, do not rent from them they shouldn't be in business, all kinds of hidden fees I am highly disappointed that I wasn't able to give my son his gift and insured it bumper to bumper that they forced me to purchase they even called and argued with the marine base that I had to have this insurance to enter the base when the marine corps informed them that the insurance they was selling wasn't required, this company must be stopped I am totally disappointed read more

Came in and the lady with blonde hair and acne came off as if she did not want to assist us. Came in to get a rental that we already booked just had to pick it up. She gave us a hard time and was rude. Ended up leaving without rental car. Very uncomfortable and annoying experience. Would not recommend. read more

Guy who tried help me was extremely nice but this company sucks. Completely wasted my time and I left without a car that I had previously prepaid for. read more

Excellent.. A car rental company within walking distance of my workplace. I'm a big fan of hertz - usually they have nice cars, good service and I don't have to deal with much BS. Unfortunately, this location has to work out some kinks. This a new location - literally the office is empty except for one desk and one computer. Upon entering, the agent explained that they didn't have the full size vehicle I booked a whole week earlier. What?? The odd thing is that I actually made a back-up rental, and they didn't have either car that I booked. She explained that because they're new, they don't get many cars. She said they tried to call me, but I didn't get any voicemails or missed calls and I just checked that my profile had the correct # on file. I pretty much only had 2 options - a Yaris (compact) and a Cherokee (SUV). I chose the Yaris because we wanted to get to Vegas quickly and it seemed more zippy. It ended up being $10 MORE than the full size I booked and it had 0 features: no aux, no power windows, no remote key entry, terrible sound system, terrible A/C (which was horrible in 110° weather). 3 stars because the agent was sweet, and the car got us there. read more

I didn't even realize that this was a car rental because the car wash)next door) stands out more. When you walk in its a tiny building with two counters and a lot of floor space. We were joking that we could dance in all the extra space there was. We were greeted by a young lady who was on the phone. But she told us she would help us shortly. We ended up getting a Kia that only had 500 miles on it. Score!! We definitely put a good dent in the miles, since we were going to Vegas Baby!! I can't remember what year it was 2015 I think but it didn't have gps. What I liked about it was quiet when you drove it and didn't feel like you were driving 70. A smooth ride..slow ride..take it easy! Also it has Sirius radio so we could listen to Howard stern all the way.. If we wanted. The two minute stars only because customer service. I think she needed to be more professional when talking on the phone. Also with customers in person. I am not your homegirl.. I am a customer. Other than that I might go back. read more

A very small location, did not even realize this was a car rental place until I had to actually rent one & I always get my car washed at Soapy Joe's which is right next door. It's relatively new, it's only a year old & it's really spacious for a car rental place. Service was good. The associate was really friendly and nice. He wasn't too pushy to try to up sell services or insurances. I got a good price on my car rental in comparison to Enterprise which is right across Hertz. When I got the car, it was detail cleaned and quick and easy. I will definitely be renting from here again. read more

Had to get a rental through here because my dealership ran out of loaners. Won't agree to that again because I was charged for gas when I returned the car at what they wanted the gas to be at. Spoke to Sarah and she said my refund would come in 6 weeks...it's been 7 weeks and no sign of a refund. Thank you read more

We finally had a great experience with a rental car company all thanks to the employees of this location, especially Josh! We were on the hunt for a last minute SUV and were turned down by all the other car rental companies in San Diego. However, this location was able to give us exactly what we needed the day of! They even had 3 different options available for us. Josh was super helpful and super patient. He explained everything perfectly and we were in and out in about 10 minutes. read more

Worst customer service. Vehicle was not available as schedule. waited 1 hour and within those hours, Hertz representative could not tentative give a time frame when car will be available. The representative showed no effort to make a call to get some sort of status nor try to attempt to maybe go fix the issue as our day trip has been wasted on just waiting. This site does not deserve any star rating. read more

We rent cars when we travel and there always seems to be a hassle somewhere along the road. LOL My daughter's car was hit and is being repaired. We shopped rates and usually go with Budget but came across this little gem. You associate Hertz with $$$$$. This rental was $90 cheaper -for the week- than Budget, Avis and Enterprise with Union discounts. I used my AAA discount and it was less than $20 a day. I'll be going here. It's convenient, and so what if it has one desk, one computer. Seriously, it's like a little boutique place that is waiting to serve just you. I would call ahead if you need a specialty car or a large vehicle. We got exactly what we ordered and the young lady helping us was WONDERFUL. She explained everything but she did it quickly. All the other rental places take their time like they have all the time in the world. It was a great experience and am hesitant to give up this little gem to the public but man, prices were great! Place is clean and efficient. Like I said--call ahead of you need a bigger car. It is a small place but well worth looking into! read more