I had a last-minute need for a rental car today and called Midway Car Rental in Thousand Oaks. I…read morespoke with Jose, and as usual, he went above and beyond with customer service. Even on short notice, he was able to get me a car for the entire week with no hassle. Their professionalism, kindness, and willingness to help truly stood out. Thank you !!

Tyler was extremely polite and very patient. I had just had a photoshoot and had lots of equipment…read morein my rental, he helped me with rebooking a more roomier vehicle that was better suited. The cars here were impeccable as if they were off the showroom floor. Tyler explained mileage and tolls for the rental. This is why I use them often. I don't mind. Tyler was amazing. Ladies, he is a definite heartthrob.

I've needed to rent here on and off for the past four months after my car was totaled in a hit and…read morerun with a semi-truck. Lily, one of the managers, has been incredibly helpful and friendly and has gone above and beyond my expectations. She really worked with me during a difficult time and made the whole process so much easier. Abel, the general manager, is also very professional, helpful and welcoming. The young woman who drove me home after I dropped off the car was kind. The cars have all been great, and the overall environment feels warm and positive. You can tell the team enjoys working together and takes pride in what they do. Thank you, Lily and Enterprise, for making a stressful situation so much better.

Was a long time client, but no more. Reserved a car, went in, and even with 30 rentals over the…read morepast 10 years, the guy at the counter, started to go thru a long list of requirements, back up references, secondary phone number, etc. He was rude, short with me, then pushed my CC back and said he would not rent to me. Somebody check his meds - he is not Enterprise material. By contrast, the folks at Midway Rentals bent over backwards to help me. and 25% cheaper.

I understand that people's experience and expectations may vary, but I was surprised to read so…read moremany negative reviews about this particular Hertz Car Rental location. In spite of this, I decided to try it out anyway and rent a car from them for a 4-day family road trip, thinking "how bad can it really be?". Well, wanting to be as fair a customer as possible, I'm happy to report my experience with them was excellent. The staff there was attentive, efficient and extremely courteous. The process was fast, the price extremely competitive, and all went without any issue. I really cannot fault them for anything, except maybe that the car they lent me could have been a bit cleaner inside and out (but I'm a clean freak, so that's on me - no one else in my party complained about it). On the plus side, the tank was full from the get-go. Nice. Regarding the car itself, it was great: I was given the choice between several full-size SUV's, and I ended up picking a 2020 Infiniti QX60 for the road trip. What a great ride!

This was, without question, the worst rental car experience I have ever had…read more I reserved and prepaid for a minivan more than a month in advance for my family's vacation. I booked early and paid ahead specifically to ensure the vehicle I needed would be waiting for us. Instead, when I arrived at the Hertz counter, I was informed that my reserved vehicle had been rented to someone else. There was no phone call, no email, and no notification that Hertz would not honor my reservation. I only found out after arriving at the rental counter with my family, ready to begin our vacation. What made an already terrible situation even worse was the complete lack of customer service. The employee behind the counter showed absolutely no empathy and offered no apology. His response was essentially, "There's nothing I can do. We have no vehicles, so move along so I can take care of other customers." That level of indifference was unbelievable. Hertz failed to honor a prepaid reservation, yet I was treated as though I was the inconvenience. Thinking customer service would make things right, I called Hertz's 800 number. Unfortunately, that experience was just as disappointing. There was no ownership of the problem, no meaningful attempt to help, and no concern whatsoever that Hertz had disrupted my family's vacation. A reservation--especially a prepaid reservation--should mean something. Hertz accepted my money, failed to provide the vehicle I reserved, failed to notify me before I arrived, and then failed to provide even the most basic level of customer service. This wasn't just an inconvenience. It wasted valuable vacation time, caused unnecessary stress, and completely changed our travel plans. I expect companies to make mistakes occasionally. What I cannot accept is the complete lack of accountability, professionalism, and concern shown by both the rental location and Hertz Customer Service. Based on this experience, I will never rent from Hertz again. There are too many rental companies that understand the importance of honoring reservations and treating customers with respect. If you're relying on Hertz for an important trip, especially if you've prepaid and reserved a specific vehicle well in advance, my experience suggests you should have a backup plan.

Best service! I booked online and picked up a very clean, fully loaded Toyota Avalon Touring…read more Sharon walked me through the process and I was on my way to San Francisco to see The Cure with my daughter. Did I mention their rates are much better than the national rental car chains!?

Such amazing customer service, they took care of all my needs they even gave me lunch Jordan meyer…read moreand Oscar Negrette helped me such a wonderful experience I recommend this place for people who gave up hope!!!!

I had a great experience renting from the Thousand Oaks Avis while my car was being serviced next…read moredoor. Simple and easy pick up and drop off experience and very happy overall. Will be using them again this week as unfortunately my car needs some more work done. Thank you!

Awful experience returning my rental car over a week ago and getting screwed with the bill. They…read morecharged me the full amount after I had prepaid the rental at pick up. Back home I realized I have the 2 charges on my card and called them twice to get a credit. They won't do it, they only see the final charge on their records! Luckily I have both receipts and will dispute through my cc company.

The rental process went well and we received a nice, clean vehicle full of gas. When we returned…read morethe vehicle, they waited a few minutes more for us as we were stuck in traffic and were going to arrive right at closing. Very nice gentleman and I would recommend this location. Thank you Armen and Naj for your grace and excellent customer service!

I made a reservation a month ago Today I went to pick up my…read morecar and they told me they didn't have any cars available!!!! The counter person was very rude and the only option was to upgrade for $60 more I was not happy very unprofessional !! He was like are you going to take it or not I have Costumers in line ! I couldn't believe what was happening NEVER AGAIN USING THIS COMPANY THANK GOD I went down the street to Herzt and I found the same car and the customer service was amazing

I had a car reserved from State Farm. I called Hertz and they were supposed to get me a Lyft. Hertz…read morecorporate said the local office wasn't answering and they would "escalate the call" but still they never called back. So I called Hertz directly and still no answer. So I walked 15 to the location and decided to let the phone ring the entire time. When I arrived, the phone inside the office was ringing and a man "Ash" was sitting there ignoring the phone doing nothing. I asked why he wouldn't answer the phone and he became rude and aggressive towards me. Finally he went to help me get my rental and first he went to the wrong vehicle which took about 10 minutes and then he went to another vehicle. He was pretending to have problems with the app. He seemed to be intentionally prolonging the process and intentionally inconveniencing me by making me wait another 10 minutes or so. Then he walked away rudely once he gave me the keys. I will never do business with this location again.

I'll give it a solid 4 Because they always give me an SUV loaner versus a small passenger car when…read moreI come here from my car dealer and the deposit is always returned right away to my credit card . no games . GMC uses this vendor for service loaners . The only complaint is transaction time is Slllllooooooowww. This past time they gave me a freshly detailed vehicle but sprayed a god awful perfume in the car and it even stunk up my garage when i had to leave the windows open. The smell was overwhelming .I returned at my dealer with a full tank so the return is always convenient .

On Friday, May 26 I showed up on time the confirmation number. I told Jason I had a reservation and…read morehe told me he had no carts available.I showed him my phone with the confirmation number he looked at My phone and my confirmation number handed back my phone and said he had no cars available.I asked him what his number was and he just stared at me. He repeated he had no cars and I asked him what I should do. Another customer witnessed a conversation I showed him my confirmation number and Jason walked away. I would strongly recommend not using this Avis rental car company. The owner does not care about Customers. As a result... I had to catch a lift and it cost me $105 to go into downtown LAX and rent another car...Definitely not an Avis. To add insult to injury ... I contacted Avis customer service to file a complaint and they informed me there was nothing they could do about it. I will never rent a car ever again from Avis. I travel extensive on business

My favorite rental car center by far... to become a preferred member is amazing and so beneficial!read more

Great and friendly service. Pick up and drop off were quick…read moreand easy. We had a couple of minor issues that we found inside the rental, after we set off and had inspected the outside of the van. We took pictures and emailed them to Avis and there was no further issue, or extra charges.

Take your business elsewhere. Prepaid a day in advance of rental, got a call day of that they…read moredidn't have anything. Called corporate to figure out my payment and was told they did have cars, went to the location and it was closed with a 'be back in 25 minutes sign'. An hour went by before someone came back. There were 7 of us waiting on car reservations for pickup that were all within that time frame, some there even before me. Went inside, was told they didn't have a car for me and that I shouldn't have came. When I brought up getting my money back he made a phone call to someone and suddenly I could have a car in the parking lot. No walk around precheck, just handed me the keys at the desk. Car wasn't cleaned from the last user. 3 days later I returned it at my scheduled time, same employee. No walk around recheck, he just asked if I filled the tank and I said yes I did, and he said I was good to go. Hours later I got an email that I'm being charged $90 for a tank of gas?? Don't waste your time with this place.

This is my go to Rent-A-Car location. Everyone is so helpful. Max and the whole team. Very…read moreprofessional, and very helpful. This place is being managed professionally, I hope Max continues to lead his team. Shiela

This is the worst rental car place! Enterprise has been nothing but horrible. I got the car Monday…read moreand already had to go back to get a new car. They don't look at the cars before sending them off to someone else. There is stains all inside the first car, not safe to drive, the wheels were balding. Very unsanitary. I picked up another car hoping it would be better. But it smells like cigarettes and is stained and spills all over. I find it ridiculous they don't clean these cars before hand. Also the tire seems to be low in this new car. Worst rental place I have been too.